Fixed it onyour lunchbreakJoined a callyou weren’tscheduledforForgotyou wereunmutedFiled a defectorenhancementrequestSaved acasebeforeescalationHelped acustomershare logsConvertedan internalKB topublicHad 5TeamsDMs atoncePosted aGIF tolighten themoodGot pingedrightbefore endof shiftSpotted aduplicatecase beforeanyone elseCreated asnippet ormacro forfaster repliesReceivedkudosfrom yourmanagerUsed “clearcache”successfullyHad to re-open a“fixed”issueHandleda Sev 1YourZoomfroze mid-sentenceMentoreda newhireTaggedthe wrongperson inTeamsCustomergave 5-star CSATWorked alate-nightSevbridgeUsed aproduct logto find theroot causePublisheda KBarticleHelpedanotherregion withcoverageAnswereda questionoutsideyour queueEscalatedto anotherregionSharedgood newsin your teamhuddleUsed AI Assistfor a draft ortroubleshootingideaUsed humorto diffuse atensecustomermomentRevieweda peer’sKBAte lunchat yourdesk duringa callHad acustomerwhodisappearedmid-callResolved itbeforeengineeringrepliedSolved anissuewithoutrepro stepsShared ahelpful KBlink in achannelFixed atypo in aninternalKBShared atip orscript inchatFound aworkaroundbefore thefixFound theanswer inan old casecommentCaught asmall detailthat solvedeverythingSaid “Let’ssync liveto reviewthis”Reactedwith 💚 or🙌 inTeamsStayedcalmthroughchaosLearnedsomethingnew from ateammateTurned anegativecustomerinto a fanCoffeewas yourfirst tool ofthe dayReproducedthe issue inyour testinstanceCustomerthankedyoudirectlyEnded theday proudof yourworkJumped inonsomeoneelse’s caseValidateddata in acustomer’sJSONSaid “justone morecheck” andfound theissueJuggledtwo casesat thesame timeUsed acustomscript to testsomethingHelpedanotherTSE debugtheir caseLinkeda KB ina caseStayed ona Zoomlonger than45 minutesGotmentionedin a kudospostQuoteddocumentationon a customercallUsed ameme ina supportthreadFixed it onyour lunchbreakJoined a callyou weren’tscheduledforForgotyou wereunmutedFiled a defectorenhancementrequestSaved acasebeforeescalationHelped acustomershare logsConvertedan internalKB topublicHad 5TeamsDMs atoncePosted aGIF tolighten themoodGot pingedrightbefore endof shiftSpotted aduplicatecase beforeanyone elseCreated asnippet ormacro forfaster repliesReceivedkudosfrom yourmanagerUsed “clearcache”successfullyHad to re-open a“fixed”issueHandleda Sev 1YourZoomfroze mid-sentenceMentoreda newhireTaggedthe wrongperson inTeamsCustomergave 5-star CSATWorked alate-nightSevbridgeUsed aproduct logto find theroot causePublisheda KBarticleHelpedanotherregion withcoverageAnswereda questionoutsideyour queueEscalatedto anotherregionSharedgood newsin your teamhuddleUsed AI Assistfor a draft ortroubleshootingideaUsed humorto diffuse atensecustomermomentRevieweda peer’sKBAte lunchat yourdesk duringa callHad acustomerwhodisappearedmid-callResolved itbeforeengineeringrepliedSolved anissuewithoutrepro stepsShared ahelpful KBlink in achannelFixed atypo in aninternalKBShared atip orscript inchatFound aworkaroundbefore thefixFound theanswer inan old casecommentCaught asmall detailthat solvedeverythingSaid “Let’ssync liveto reviewthis”Reactedwith 💚 or🙌 inTeamsStayedcalmthroughchaosLearnedsomethingnew from ateammateTurned anegativecustomerinto a fanCoffeewas yourfirst tool ofthe dayReproducedthe issue inyour testinstanceCustomerthankedyoudirectlyEnded theday proudof yourworkJumped inonsomeoneelse’s caseValidateddata in acustomer’sJSONSaid “justone morecheck” andfound theissueJuggledtwo casesat thesame timeUsed acustomscript to testsomethingHelpedanotherTSE debugtheir caseLinkeda KB ina caseStayed ona Zoomlonger than45 minutesGotmentionedin a kudospostQuoteddocumentationon a customercallUsed ameme ina supportthread

Virtual Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fixed it on your lunch break
  2. Joined a call you weren’t scheduled for
  3. Forgot you were unmuted
  4. Filed a defect or enhancement request
  5. Saved a case before escalation
  6. Helped a customer share logs
  7. Converted an internal KB to public
  8. Had 5 Teams DMs at once
  9. Posted a GIF to lighten the mood
  10. Got pinged right before end of shift
  11. Spotted a duplicate case before anyone else
  12. Created a snippet or macro for faster replies
  13. Received kudos from your manager
  14. Used “clear cache” successfully
  15. Had to re-open a “fixed” issue
  16. Handled a Sev 1
  17. Your Zoom froze mid-sentence
  18. Mentored a new hire
  19. Tagged the wrong person in Teams
  20. Customer gave 5-star CSAT
  21. Worked a late-night Sev bridge
  22. Used a product log to find the root cause
  23. Published a KB article
  24. Helped another region with coverage
  25. Answered a question outside your queue
  26. Escalated to another region
  27. Shared good news in your team huddle
  28. Used AI Assist for a draft or troubleshooting idea
  29. Used humor to diffuse a tense customer moment
  30. Reviewed a peer’s KB
  31. Ate lunch at your desk during a call
  32. Had a customer who disappeared mid-call
  33. Resolved it before engineering replied
  34. Solved an issue without repro steps
  35. Shared a helpful KB link in a channel
  36. Fixed a typo in an internal KB
  37. Shared a tip or script in chat
  38. Found a workaround before the fix
  39. Found the answer in an old case comment
  40. Caught a small detail that solved everything
  41. Said “Let’s sync live to review this”
  42. Reacted with 💚 or 🙌 in Teams
  43. Stayed calm through chaos
  44. Learned something new from a teammate
  45. Turned a negative customer into a fan
  46. Coffee was your first tool of the day
  47. Reproduced the issue in your test instance
  48. Customer thanked you directly
  49. Ended the day proud of your work
  50. Jumped in on someone else’s case
  51. Validated data in a customer’s JSON
  52. Said “just one more check” and found the issue
  53. Juggled two cases at the same time
  54. Used a custom script to test something
  55. Helped another TSE debug their case
  56. Linked a KB in a case
  57. Stayed on a Zoom longer than 45 minutes
  58. Got mentioned in a kudos post
  59. Quoted documentation on a customer call
  60. Used a meme in a support thread