Customergave 5-star CSATUsed AI Assistfor a draft ortroubleshootingideaUsed acustomscript to testsomethingSaid “justone morecheck” andfound theissueJuggledtwo casesat thesame timeUsed humorto diffuse atensecustomermomentShared ahelpful KBlink in achannelSaved acasebeforeescalationGot pingedrightbefore endof shiftSolved anissuewithoutrepro stepsReproducedthe issue inyour testinstanceRevieweda peer’sKBJoined a callyou weren’tscheduledforSaid “Let’ssync liveto reviewthis”Turned anegativecustomerinto a fanHad 5TeamsDMs atonceFixed atypo in aninternalKBValidateddata in acustomer’sJSONCaught asmall detailthat solvedeverythingCreated asnippet ormacro forfaster repliesHandleda Sev 1Convertedan internalKB topublicHelpedanotherregion withcoverageSpotted aduplicatecase beforeanyone elseUsed aproduct logto find theroot causeYourZoomfroze mid-sentenceForgotyou wereunmutedFound theanswer inan old casecommentLearnedsomethingnew from ateammateCoffeewas yourfirst tool ofthe dayEnded theday proudof yourworkSharedgood newsin your teamhuddleStayed ona Zoomlonger than45 minutesUsed ameme ina supportthreadFound aworkaroundbefore thefixWorked alate-nightSevbridgeGotmentionedin a kudospostUsed “clearcache”successfullyReceivedkudosfrom yourmanagerPosted aGIF tolighten themoodShared atip orscript inchatAte lunchat yourdesk duringa callEscalatedto anotherregionFixed it onyour lunchbreakMentoreda newhireHad acustomerwhodisappearedmid-callLinkeda KB ina caseQuoteddocumentationon a customercallReactedwith 💚 or🙌 inTeamsStayedcalmthroughchaosCustomerthankedyoudirectlyPublisheda KBarticleResolved itbeforeengineeringrepliedTaggedthe wrongperson inTeamsHelped acustomershare logsFiled a defectorenhancementrequestJumped inonsomeoneelse’s caseHad to re-open a“fixed”issueAnswereda questionoutsideyour queueHelpedanotherTSE debugtheir caseCustomergave 5-star CSATUsed AI Assistfor a draft ortroubleshootingideaUsed acustomscript to testsomethingSaid “justone morecheck” andfound theissueJuggledtwo casesat thesame timeUsed humorto diffuse atensecustomermomentShared ahelpful KBlink in achannelSaved acasebeforeescalationGot pingedrightbefore endof shiftSolved anissuewithoutrepro stepsReproducedthe issue inyour testinstanceRevieweda peer’sKBJoined a callyou weren’tscheduledforSaid “Let’ssync liveto reviewthis”Turned anegativecustomerinto a fanHad 5TeamsDMs atonceFixed atypo in aninternalKBValidateddata in acustomer’sJSONCaught asmall detailthat solvedeverythingCreated asnippet ormacro forfaster repliesHandleda Sev 1Convertedan internalKB topublicHelpedanotherregion withcoverageSpotted aduplicatecase beforeanyone elseUsed aproduct logto find theroot causeYourZoomfroze mid-sentenceForgotyou wereunmutedFound theanswer inan old casecommentLearnedsomethingnew from ateammateCoffeewas yourfirst tool ofthe dayEnded theday proudof yourworkSharedgood newsin your teamhuddleStayed ona Zoomlonger than45 minutesUsed ameme ina supportthreadFound aworkaroundbefore thefixWorked alate-nightSevbridgeGotmentionedin a kudospostUsed “clearcache”successfullyReceivedkudosfrom yourmanagerPosted aGIF tolighten themoodShared atip orscript inchatAte lunchat yourdesk duringa callEscalatedto anotherregionFixed it onyour lunchbreakMentoreda newhireHad acustomerwhodisappearedmid-callLinkeda KB ina caseQuoteddocumentationon a customercallReactedwith 💚 or🙌 inTeamsStayedcalmthroughchaosCustomerthankedyoudirectlyPublisheda KBarticleResolved itbeforeengineeringrepliedTaggedthe wrongperson inTeamsHelped acustomershare logsFiled a defectorenhancementrequestJumped inonsomeoneelse’s caseHad to re-open a“fixed”issueAnswereda questionoutsideyour queueHelpedanotherTSE debugtheir case

Virtual Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer gave 5-star CSAT
  2. Used AI Assist for a draft or troubleshooting idea
  3. Used a custom script to test something
  4. Said “just one more check” and found the issue
  5. Juggled two cases at the same time
  6. Used humor to diffuse a tense customer moment
  7. Shared a helpful KB link in a channel
  8. Saved a case before escalation
  9. Got pinged right before end of shift
  10. Solved an issue without repro steps
  11. Reproduced the issue in your test instance
  12. Reviewed a peer’s KB
  13. Joined a call you weren’t scheduled for
  14. Said “Let’s sync live to review this”
  15. Turned a negative customer into a fan
  16. Had 5 Teams DMs at once
  17. Fixed a typo in an internal KB
  18. Validated data in a customer’s JSON
  19. Caught a small detail that solved everything
  20. Created a snippet or macro for faster replies
  21. Handled a Sev 1
  22. Converted an internal KB to public
  23. Helped another region with coverage
  24. Spotted a duplicate case before anyone else
  25. Used a product log to find the root cause
  26. Your Zoom froze mid-sentence
  27. Forgot you were unmuted
  28. Found the answer in an old case comment
  29. Learned something new from a teammate
  30. Coffee was your first tool of the day
  31. Ended the day proud of your work
  32. Shared good news in your team huddle
  33. Stayed on a Zoom longer than 45 minutes
  34. Used a meme in a support thread
  35. Found a workaround before the fix
  36. Worked a late-night Sev bridge
  37. Got mentioned in a kudos post
  38. Used “clear cache” successfully
  39. Received kudos from your manager
  40. Posted a GIF to lighten the mood
  41. Shared a tip or script in chat
  42. Ate lunch at your desk during a call
  43. Escalated to another region
  44. Fixed it on your lunch break
  45. Mentored a new hire
  46. Had a customer who disappeared mid-call
  47. Linked a KB in a case
  48. Quoted documentation on a customer call
  49. Reacted with 💚 or 🙌 in Teams
  50. Stayed calm through chaos
  51. Customer thanked you directly
  52. Published a KB article
  53. Resolved it before engineering replied
  54. Tagged the wrong person in Teams
  55. Helped a customer share logs
  56. Filed a defect or enhancement request
  57. Jumped in on someone else’s case
  58. Had to re-open a “fixed” issue
  59. Answered a question outside your queue
  60. Helped another TSE debug their case