Used aproduct logto find theroot causeValidateddata in acustomer’sJSONStayed ona Zoomlonger than45 minutesCustomergave 5-star CSATEnded theday proudof yourworkReproducedthe issue inyour testinstanceSaved acasebeforeescalationPosted aGIF tolighten themoodSaid “Let’ssync liveto reviewthis”StayedcalmthroughchaosTaggedthe wrongperson inTeamsCustomerthankedyoudirectlyAnswereda questionoutsideyour queueReceivedkudosfrom yourmanagerJuggledtwo casesat thesame timeUsed AI Assistfor a draft ortroubleshootingideaLinkeda KB ina caseHandleda Sev 1Resolved itbeforeengineeringrepliedQuoteddocumentationon a customercallGot pingedrightbefore endof shiftJumped inonsomeoneelse’s caseRevieweda peer’sKBWorked alate-nightSevbridgeSharedgood newsin your teamhuddleCoffeewas yourfirst tool ofthe dayFixed it onyour lunchbreakLearnedsomethingnew from ateammateFound aworkaroundbefore thefixUsed humorto diffuse atensecustomermomentHad acustomerwhodisappearedmid-callFixed atypo in aninternalKBGotmentionedin a kudospostUsed acustomscript to testsomethingSaid “justone morecheck” andfound theissueUsed “clearcache”successfullyHelpedanotherTSE debugtheir caseShared atip orscript inchatSolved anissuewithoutrepro stepsCreated asnippet ormacro forfaster repliesConvertedan internalKB topublicTurned anegativecustomerinto a fanShared ahelpful KBlink in achannelEscalatedto anotherregionAte lunchat yourdesk duringa callReactedwith 💚 or🙌 inTeamsHad 5TeamsDMs atonceYourZoomfroze mid-sentenceHelped acustomershare logsFound theanswer inan old casecommentPublisheda KBarticleJoined a callyou weren’tscheduledforHelpedanotherregion withcoverageForgotyou wereunmutedFiled a defectorenhancementrequestCaught asmall detailthat solvedeverythingSpotted aduplicatecase beforeanyone elseMentoreda newhireHad to re-open a“fixed”issueUsed ameme ina supportthreadUsed aproduct logto find theroot causeValidateddata in acustomer’sJSONStayed ona Zoomlonger than45 minutesCustomergave 5-star CSATEnded theday proudof yourworkReproducedthe issue inyour testinstanceSaved acasebeforeescalationPosted aGIF tolighten themoodSaid “Let’ssync liveto reviewthis”StayedcalmthroughchaosTaggedthe wrongperson inTeamsCustomerthankedyoudirectlyAnswereda questionoutsideyour queueReceivedkudosfrom yourmanagerJuggledtwo casesat thesame timeUsed AI Assistfor a draft ortroubleshootingideaLinkeda KB ina caseHandleda Sev 1Resolved itbeforeengineeringrepliedQuoteddocumentationon a customercallGot pingedrightbefore endof shiftJumped inonsomeoneelse’s caseRevieweda peer’sKBWorked alate-nightSevbridgeSharedgood newsin your teamhuddleCoffeewas yourfirst tool ofthe dayFixed it onyour lunchbreakLearnedsomethingnew from ateammateFound aworkaroundbefore thefixUsed humorto diffuse atensecustomermomentHad acustomerwhodisappearedmid-callFixed atypo in aninternalKBGotmentionedin a kudospostUsed acustomscript to testsomethingSaid “justone morecheck” andfound theissueUsed “clearcache”successfullyHelpedanotherTSE debugtheir caseShared atip orscript inchatSolved anissuewithoutrepro stepsCreated asnippet ormacro forfaster repliesConvertedan internalKB topublicTurned anegativecustomerinto a fanShared ahelpful KBlink in achannelEscalatedto anotherregionAte lunchat yourdesk duringa callReactedwith 💚 or🙌 inTeamsHad 5TeamsDMs atonceYourZoomfroze mid-sentenceHelped acustomershare logsFound theanswer inan old casecommentPublisheda KBarticleJoined a callyou weren’tscheduledforHelpedanotherregion withcoverageForgotyou wereunmutedFiled a defectorenhancementrequestCaught asmall detailthat solvedeverythingSpotted aduplicatecase beforeanyone elseMentoreda newhireHad to re-open a“fixed”issueUsed ameme ina supportthread

Virtual Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a product log to find the root cause
  2. Validated data in a customer’s JSON
  3. Stayed on a Zoom longer than 45 minutes
  4. Customer gave 5-star CSAT
  5. Ended the day proud of your work
  6. Reproduced the issue in your test instance
  7. Saved a case before escalation
  8. Posted a GIF to lighten the mood
  9. Said “Let’s sync live to review this”
  10. Stayed calm through chaos
  11. Tagged the wrong person in Teams
  12. Customer thanked you directly
  13. Answered a question outside your queue
  14. Received kudos from your manager
  15. Juggled two cases at the same time
  16. Used AI Assist for a draft or troubleshooting idea
  17. Linked a KB in a case
  18. Handled a Sev 1
  19. Resolved it before engineering replied
  20. Quoted documentation on a customer call
  21. Got pinged right before end of shift
  22. Jumped in on someone else’s case
  23. Reviewed a peer’s KB
  24. Worked a late-night Sev bridge
  25. Shared good news in your team huddle
  26. Coffee was your first tool of the day
  27. Fixed it on your lunch break
  28. Learned something new from a teammate
  29. Found a workaround before the fix
  30. Used humor to diffuse a tense customer moment
  31. Had a customer who disappeared mid-call
  32. Fixed a typo in an internal KB
  33. Got mentioned in a kudos post
  34. Used a custom script to test something
  35. Said “just one more check” and found the issue
  36. Used “clear cache” successfully
  37. Helped another TSE debug their case
  38. Shared a tip or script in chat
  39. Solved an issue without repro steps
  40. Created a snippet or macro for faster replies
  41. Converted an internal KB to public
  42. Turned a negative customer into a fan
  43. Shared a helpful KB link in a channel
  44. Escalated to another region
  45. Ate lunch at your desk during a call
  46. Reacted with 💚 or 🙌 in Teams
  47. Had 5 Teams DMs at once
  48. Your Zoom froze mid-sentence
  49. Helped a customer share logs
  50. Found the answer in an old case comment
  51. Published a KB article
  52. Joined a call you weren’t scheduled for
  53. Helped another region with coverage
  54. Forgot you were unmuted
  55. Filed a defect or enhancement request
  56. Caught a small detail that solved everything
  57. Spotted a duplicate case before anyone else
  58. Mentored a new hire
  59. Had to re-open a “fixed” issue
  60. Used a meme in a support thread