Caught asmall detailthat solvedeverythingFiled a defectorenhancementrequestUsed acustomscript to testsomethingPosted aGIF tolighten themoodCustomergave 5-star CSATConvertedan internalKB topublicRevieweda peer’sKBHad acustomerwhodisappearedmid-callWorked alate-nightSevbridgeLearnedsomethingnew from ateammateUsed “clearcache”successfullyMentoreda newhireGotmentionedin a kudospostHelpedanotherTSE debugtheir caseTurned anegativecustomerinto a fanGot pingedrightbefore endof shiftAnswereda questionoutsideyour queueFound aworkaroundbefore thefixUsed AI Assistfor a draft ortroubleshootingideaFixed it onyour lunchbreakShared ahelpful KBlink in achannelFound theanswer inan old casecommentStayedcalmthroughchaosUsed aproduct logto find theroot causeUsed humorto diffuse atensecustomermomentAte lunchat yourdesk duringa callYourZoomfroze mid-sentenceCoffeewas yourfirst tool ofthe dayHad to re-open a“fixed”issueSpotted aduplicatecase beforeanyone elseSaid “justone morecheck” andfound theissueStayed ona Zoomlonger than45 minutesCreated asnippet ormacro forfaster repliesHad 5TeamsDMs atonceLinkeda KB ina caseHelped acustomershare logsQuoteddocumentationon a customercallJumped inonsomeoneelse’s caseValidateddata in acustomer’sJSONForgotyou wereunmutedSolved anissuewithoutrepro stepsJoined a callyou weren’tscheduledforEnded theday proudof yourworkReceivedkudosfrom yourmanagerReactedwith 💚 or🙌 inTeamsFixed atypo in aninternalKBHelpedanotherregion withcoverageSaid “Let’ssync liveto reviewthis”Taggedthe wrongperson inTeamsUsed ameme ina supportthreadResolved itbeforeengineeringrepliedCustomerthankedyoudirectlyHandleda Sev 1Shared atip orscript inchatReproducedthe issue inyour testinstanceSharedgood newsin your teamhuddleJuggledtwo casesat thesame timeSaved acasebeforeescalationEscalatedto anotherregionPublisheda KBarticleCaught asmall detailthat solvedeverythingFiled a defectorenhancementrequestUsed acustomscript to testsomethingPosted aGIF tolighten themoodCustomergave 5-star CSATConvertedan internalKB topublicRevieweda peer’sKBHad acustomerwhodisappearedmid-callWorked alate-nightSevbridgeLearnedsomethingnew from ateammateUsed “clearcache”successfullyMentoreda newhireGotmentionedin a kudospostHelpedanotherTSE debugtheir caseTurned anegativecustomerinto a fanGot pingedrightbefore endof shiftAnswereda questionoutsideyour queueFound aworkaroundbefore thefixUsed AI Assistfor a draft ortroubleshootingideaFixed it onyour lunchbreakShared ahelpful KBlink in achannelFound theanswer inan old casecommentStayedcalmthroughchaosUsed aproduct logto find theroot causeUsed humorto diffuse atensecustomermomentAte lunchat yourdesk duringa callYourZoomfroze mid-sentenceCoffeewas yourfirst tool ofthe dayHad to re-open a“fixed”issueSpotted aduplicatecase beforeanyone elseSaid “justone morecheck” andfound theissueStayed ona Zoomlonger than45 minutesCreated asnippet ormacro forfaster repliesHad 5TeamsDMs atonceLinkeda KB ina caseHelped acustomershare logsQuoteddocumentationon a customercallJumped inonsomeoneelse’s caseValidateddata in acustomer’sJSONForgotyou wereunmutedSolved anissuewithoutrepro stepsJoined a callyou weren’tscheduledforEnded theday proudof yourworkReceivedkudosfrom yourmanagerReactedwith 💚 or🙌 inTeamsFixed atypo in aninternalKBHelpedanotherregion withcoverageSaid “Let’ssync liveto reviewthis”Taggedthe wrongperson inTeamsUsed ameme ina supportthreadResolved itbeforeengineeringrepliedCustomerthankedyoudirectlyHandleda Sev 1Shared atip orscript inchatReproducedthe issue inyour testinstanceSharedgood newsin your teamhuddleJuggledtwo casesat thesame timeSaved acasebeforeescalationEscalatedto anotherregionPublisheda KBarticle

Virtual Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caught a small detail that solved everything
  2. Filed a defect or enhancement request
  3. Used a custom script to test something
  4. Posted a GIF to lighten the mood
  5. Customer gave 5-star CSAT
  6. Converted an internal KB to public
  7. Reviewed a peer’s KB
  8. Had a customer who disappeared mid-call
  9. Worked a late-night Sev bridge
  10. Learned something new from a teammate
  11. Used “clear cache” successfully
  12. Mentored a new hire
  13. Got mentioned in a kudos post
  14. Helped another TSE debug their case
  15. Turned a negative customer into a fan
  16. Got pinged right before end of shift
  17. Answered a question outside your queue
  18. Found a workaround before the fix
  19. Used AI Assist for a draft or troubleshooting idea
  20. Fixed it on your lunch break
  21. Shared a helpful KB link in a channel
  22. Found the answer in an old case comment
  23. Stayed calm through chaos
  24. Used a product log to find the root cause
  25. Used humor to diffuse a tense customer moment
  26. Ate lunch at your desk during a call
  27. Your Zoom froze mid-sentence
  28. Coffee was your first tool of the day
  29. Had to re-open a “fixed” issue
  30. Spotted a duplicate case before anyone else
  31. Said “just one more check” and found the issue
  32. Stayed on a Zoom longer than 45 minutes
  33. Created a snippet or macro for faster replies
  34. Had 5 Teams DMs at once
  35. Linked a KB in a case
  36. Helped a customer share logs
  37. Quoted documentation on a customer call
  38. Jumped in on someone else’s case
  39. Validated data in a customer’s JSON
  40. Forgot you were unmuted
  41. Solved an issue without repro steps
  42. Joined a call you weren’t scheduled for
  43. Ended the day proud of your work
  44. Received kudos from your manager
  45. Reacted with 💚 or 🙌 in Teams
  46. Fixed a typo in an internal KB
  47. Helped another region with coverage
  48. Said “Let’s sync live to review this”
  49. Tagged the wrong person in Teams
  50. Used a meme in a support thread
  51. Resolved it before engineering replied
  52. Customer thanked you directly
  53. Handled a Sev 1
  54. Shared a tip or script in chat
  55. Reproduced the issue in your test instance
  56. Shared good news in your team huddle
  57. Juggled two cases at the same time
  58. Saved a case before escalation
  59. Escalated to another region
  60. Published a KB article