Validateddata in acustomer’sJSONSaid “justone morecheck” andfound theissueFound theanswer inan old casecommentEnded theday proudof yourworkConvertedan internalKB topublicJuggledtwo casesat thesame timeStayedcalmthroughchaosPosted aGIF tolighten themoodUsed “clearcache”successfullyUsed acustomscript to testsomethingHelpedanotherregion withcoverageJoined a callyou weren’tscheduledforLinkeda KB ina caseQuoteddocumentationon a customercallMentoreda newhireHelped acustomershare logsUsed aproduct logto find theroot causeFixed it onyour lunchbreakHad 5TeamsDMs atonceCustomerthankedyoudirectlyAnswereda questionoutsideyour queueWorked alate-nightSevbridgeCaught asmall detailthat solvedeverythingReactedwith 💚 or🙌 inTeamsTaggedthe wrongperson inTeamsSpotted aduplicatecase beforeanyone elseCreated asnippet ormacro forfaster repliesCoffeewas yourfirst tool ofthe dayGotmentionedin a kudospostGot pingedrightbefore endof shiftYourZoomfroze mid-sentenceUsed AI Assistfor a draft ortroubleshootingideaSaved acasebeforeescalationJumped inonsomeoneelse’s caseSolved anissuewithoutrepro stepsForgotyou wereunmutedStayed ona Zoomlonger than45 minutesReproducedthe issue inyour testinstanceHad acustomerwhodisappearedmid-callHad to re-open a“fixed”issueReceivedkudosfrom yourmanagerCustomergave 5-star CSATLearnedsomethingnew from ateammateResolved itbeforeengineeringrepliedSharedgood newsin your teamhuddleFixed atypo in aninternalKBFiled a defectorenhancementrequestAte lunchat yourdesk duringa callHandleda Sev 1Used ameme ina supportthreadUsed humorto diffuse atensecustomermomentRevieweda peer’sKBEscalatedto anotherregionShared ahelpful KBlink in achannelSaid “Let’ssync liveto reviewthis”Shared atip orscript inchatHelpedanotherTSE debugtheir casePublisheda KBarticleTurned anegativecustomerinto a fanFound aworkaroundbefore thefixValidateddata in acustomer’sJSONSaid “justone morecheck” andfound theissueFound theanswer inan old casecommentEnded theday proudof yourworkConvertedan internalKB topublicJuggledtwo casesat thesame timeStayedcalmthroughchaosPosted aGIF tolighten themoodUsed “clearcache”successfullyUsed acustomscript to testsomethingHelpedanotherregion withcoverageJoined a callyou weren’tscheduledforLinkeda KB ina caseQuoteddocumentationon a customercallMentoreda newhireHelped acustomershare logsUsed aproduct logto find theroot causeFixed it onyour lunchbreakHad 5TeamsDMs atonceCustomerthankedyoudirectlyAnswereda questionoutsideyour queueWorked alate-nightSevbridgeCaught asmall detailthat solvedeverythingReactedwith 💚 or🙌 inTeamsTaggedthe wrongperson inTeamsSpotted aduplicatecase beforeanyone elseCreated asnippet ormacro forfaster repliesCoffeewas yourfirst tool ofthe dayGotmentionedin a kudospostGot pingedrightbefore endof shiftYourZoomfroze mid-sentenceUsed AI Assistfor a draft ortroubleshootingideaSaved acasebeforeescalationJumped inonsomeoneelse’s caseSolved anissuewithoutrepro stepsForgotyou wereunmutedStayed ona Zoomlonger than45 minutesReproducedthe issue inyour testinstanceHad acustomerwhodisappearedmid-callHad to re-open a“fixed”issueReceivedkudosfrom yourmanagerCustomergave 5-star CSATLearnedsomethingnew from ateammateResolved itbeforeengineeringrepliedSharedgood newsin your teamhuddleFixed atypo in aninternalKBFiled a defectorenhancementrequestAte lunchat yourdesk duringa callHandleda Sev 1Used ameme ina supportthreadUsed humorto diffuse atensecustomermomentRevieweda peer’sKBEscalatedto anotherregionShared ahelpful KBlink in achannelSaid “Let’ssync liveto reviewthis”Shared atip orscript inchatHelpedanotherTSE debugtheir casePublisheda KBarticleTurned anegativecustomerinto a fanFound aworkaroundbefore thefix

Virtual Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Validated data in a customer’s JSON
  2. Said “just one more check” and found the issue
  3. Found the answer in an old case comment
  4. Ended the day proud of your work
  5. Converted an internal KB to public
  6. Juggled two cases at the same time
  7. Stayed calm through chaos
  8. Posted a GIF to lighten the mood
  9. Used “clear cache” successfully
  10. Used a custom script to test something
  11. Helped another region with coverage
  12. Joined a call you weren’t scheduled for
  13. Linked a KB in a case
  14. Quoted documentation on a customer call
  15. Mentored a new hire
  16. Helped a customer share logs
  17. Used a product log to find the root cause
  18. Fixed it on your lunch break
  19. Had 5 Teams DMs at once
  20. Customer thanked you directly
  21. Answered a question outside your queue
  22. Worked a late-night Sev bridge
  23. Caught a small detail that solved everything
  24. Reacted with 💚 or 🙌 in Teams
  25. Tagged the wrong person in Teams
  26. Spotted a duplicate case before anyone else
  27. Created a snippet or macro for faster replies
  28. Coffee was your first tool of the day
  29. Got mentioned in a kudos post
  30. Got pinged right before end of shift
  31. Your Zoom froze mid-sentence
  32. Used AI Assist for a draft or troubleshooting idea
  33. Saved a case before escalation
  34. Jumped in on someone else’s case
  35. Solved an issue without repro steps
  36. Forgot you were unmuted
  37. Stayed on a Zoom longer than 45 minutes
  38. Reproduced the issue in your test instance
  39. Had a customer who disappeared mid-call
  40. Had to re-open a “fixed” issue
  41. Received kudos from your manager
  42. Customer gave 5-star CSAT
  43. Learned something new from a teammate
  44. Resolved it before engineering replied
  45. Shared good news in your team huddle
  46. Fixed a typo in an internal KB
  47. Filed a defect or enhancement request
  48. Ate lunch at your desk during a call
  49. Handled a Sev 1
  50. Used a meme in a support thread
  51. Used humor to diffuse a tense customer moment
  52. Reviewed a peer’s KB
  53. Escalated to another region
  54. Shared a helpful KB link in a channel
  55. Said “Let’s sync live to review this”
  56. Shared a tip or script in chat
  57. Helped another TSE debug their case
  58. Published a KB article
  59. Turned a negative customer into a fan
  60. Found a workaround before the fix