Taggedthe wrongperson inTeamsQuoteddocumentationon a customercallCustomergave 5-star CSATSaid “Let’ssync liveto reviewthis”Answereda questionoutsideyour queueResolved itbeforeengineeringrepliedCaught asmall detailthat solvedeverythingValidateddata in acustomer’sJSONUsed aproduct logto find theroot causeReactedwith 💚 or🙌 inTeamsWorked alate-nightSevbridgeHelpedanotherTSE debugtheir caseReceivedkudosfrom yourmanagerYourZoomfroze mid-sentenceUsed humorto diffuse atensecustomermomentSolved anissuewithoutrepro stepsEscalatedto anotherregionLinkeda KB ina caseHad to re-open a“fixed”issueUsed ameme ina supportthreadPublisheda KBarticleReproducedthe issue inyour testinstanceAte lunchat yourdesk duringa callSaid “justone morecheck” andfound theissueHad 5TeamsDMs atonceTurned anegativecustomerinto a fanFixed it onyour lunchbreakMentoreda newhireShared atip orscript inchatLearnedsomethingnew from ateammateFixed atypo in aninternalKBUsed acustomscript to testsomethingFound theanswer inan old casecommentHad acustomerwhodisappearedmid-callHelpedanotherregion withcoverageSharedgood newsin your teamhuddleForgotyou wereunmutedEnded theday proudof yourworkGot pingedrightbefore endof shiftStayed ona Zoomlonger than45 minutesShared ahelpful KBlink in achannelFound aworkaroundbefore thefixJoined a callyou weren’tscheduledforGotmentionedin a kudospostStayedcalmthroughchaosHandleda Sev 1Created asnippet ormacro forfaster repliesUsed “clearcache”successfullyUsed AI Assistfor a draft ortroubleshootingideaSpotted aduplicatecase beforeanyone elsePosted aGIF tolighten themoodCoffeewas yourfirst tool ofthe dayConvertedan internalKB topublicJuggledtwo casesat thesame timeCustomerthankedyoudirectlyFiled a defectorenhancementrequestRevieweda peer’sKBSaved acasebeforeescalationHelped acustomershare logsJumped inonsomeoneelse’s caseTaggedthe wrongperson inTeamsQuoteddocumentationon a customercallCustomergave 5-star CSATSaid “Let’ssync liveto reviewthis”Answereda questionoutsideyour queueResolved itbeforeengineeringrepliedCaught asmall detailthat solvedeverythingValidateddata in acustomer’sJSONUsed aproduct logto find theroot causeReactedwith 💚 or🙌 inTeamsWorked alate-nightSevbridgeHelpedanotherTSE debugtheir caseReceivedkudosfrom yourmanagerYourZoomfroze mid-sentenceUsed humorto diffuse atensecustomermomentSolved anissuewithoutrepro stepsEscalatedto anotherregionLinkeda KB ina caseHad to re-open a“fixed”issueUsed ameme ina supportthreadPublisheda KBarticleReproducedthe issue inyour testinstanceAte lunchat yourdesk duringa callSaid “justone morecheck” andfound theissueHad 5TeamsDMs atonceTurned anegativecustomerinto a fanFixed it onyour lunchbreakMentoreda newhireShared atip orscript inchatLearnedsomethingnew from ateammateFixed atypo in aninternalKBUsed acustomscript to testsomethingFound theanswer inan old casecommentHad acustomerwhodisappearedmid-callHelpedanotherregion withcoverageSharedgood newsin your teamhuddleForgotyou wereunmutedEnded theday proudof yourworkGot pingedrightbefore endof shiftStayed ona Zoomlonger than45 minutesShared ahelpful KBlink in achannelFound aworkaroundbefore thefixJoined a callyou weren’tscheduledforGotmentionedin a kudospostStayedcalmthroughchaosHandleda Sev 1Created asnippet ormacro forfaster repliesUsed “clearcache”successfullyUsed AI Assistfor a draft ortroubleshootingideaSpotted aduplicatecase beforeanyone elsePosted aGIF tolighten themoodCoffeewas yourfirst tool ofthe dayConvertedan internalKB topublicJuggledtwo casesat thesame timeCustomerthankedyoudirectlyFiled a defectorenhancementrequestRevieweda peer’sKBSaved acasebeforeescalationHelped acustomershare logsJumped inonsomeoneelse’s case

Virtual Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tagged the wrong person in Teams
  2. Quoted documentation on a customer call
  3. Customer gave 5-star CSAT
  4. Said “Let’s sync live to review this”
  5. Answered a question outside your queue
  6. Resolved it before engineering replied
  7. Caught a small detail that solved everything
  8. Validated data in a customer’s JSON
  9. Used a product log to find the root cause
  10. Reacted with 💚 or 🙌 in Teams
  11. Worked a late-night Sev bridge
  12. Helped another TSE debug their case
  13. Received kudos from your manager
  14. Your Zoom froze mid-sentence
  15. Used humor to diffuse a tense customer moment
  16. Solved an issue without repro steps
  17. Escalated to another region
  18. Linked a KB in a case
  19. Had to re-open a “fixed” issue
  20. Used a meme in a support thread
  21. Published a KB article
  22. Reproduced the issue in your test instance
  23. Ate lunch at your desk during a call
  24. Said “just one more check” and found the issue
  25. Had 5 Teams DMs at once
  26. Turned a negative customer into a fan
  27. Fixed it on your lunch break
  28. Mentored a new hire
  29. Shared a tip or script in chat
  30. Learned something new from a teammate
  31. Fixed a typo in an internal KB
  32. Used a custom script to test something
  33. Found the answer in an old case comment
  34. Had a customer who disappeared mid-call
  35. Helped another region with coverage
  36. Shared good news in your team huddle
  37. Forgot you were unmuted
  38. Ended the day proud of your work
  39. Got pinged right before end of shift
  40. Stayed on a Zoom longer than 45 minutes
  41. Shared a helpful KB link in a channel
  42. Found a workaround before the fix
  43. Joined a call you weren’t scheduled for
  44. Got mentioned in a kudos post
  45. Stayed calm through chaos
  46. Handled a Sev 1
  47. Created a snippet or macro for faster replies
  48. Used “clear cache” successfully
  49. Used AI Assist for a draft or troubleshooting idea
  50. Spotted a duplicate case before anyone else
  51. Posted a GIF to lighten the mood
  52. Coffee was your first tool of the day
  53. Converted an internal KB to public
  54. Juggled two cases at the same time
  55. Customer thanked you directly
  56. Filed a defect or enhancement request
  57. Reviewed a peer’s KB
  58. Saved a case before escalation
  59. Helped a customer share logs
  60. Jumped in on someone else’s case