YourZoomfroze mid-sentenceHad to re-open a“fixed”issueCustomerthankedyoudirectlyTaggedthe wrongperson inTeamsSaid “justone morecheck” andfound theissueSolved anissuewithoutrepro stepsGot pingedrightbefore endof shiftEscalatedto anotherregionUsed humorto diffuse atensecustomermomentHelpedanotherTSE debugtheir caseJuggledtwo casesat thesame timeFound theanswer inan old casecommentCreated asnippet ormacro forfaster repliesSpotted aduplicatecase beforeanyone elseFixed it onyour lunchbreakRevieweda peer’sKBJoined a callyou weren’tscheduledforFound aworkaroundbefore thefixTurned anegativecustomerinto a fanShared atip orscript inchatConvertedan internalKB topublicReceivedkudosfrom yourmanagerForgotyou wereunmutedMentoreda newhireUsed AI Assistfor a draft ortroubleshootingideaPublisheda KBarticlePosted aGIF tolighten themoodReactedwith 💚 or🙌 inTeamsLearnedsomethingnew from ateammateShared ahelpful KBlink in achannelUsed “clearcache”successfullySaved acasebeforeescalationResolved itbeforeengineeringrepliedQuoteddocumentationon a customercallValidateddata in acustomer’sJSONSharedgood newsin your teamhuddleJumped inonsomeoneelse’s caseReproducedthe issue inyour testinstanceHelped acustomershare logsHandleda Sev 1Said “Let’ssync liveto reviewthis”Had acustomerwhodisappearedmid-callStayedcalmthroughchaosEnded theday proudof yourworkCoffeewas yourfirst tool ofthe dayCaught asmall detailthat solvedeverythingCustomergave 5-star CSATUsed aproduct logto find theroot causeUsed ameme ina supportthreadFixed atypo in aninternalKBHelpedanotherregion withcoverageLinkeda KB ina caseFiled a defectorenhancementrequestGotmentionedin a kudospostHad 5TeamsDMs atonceAnswereda questionoutsideyour queueAte lunchat yourdesk duringa callStayed ona Zoomlonger than45 minutesUsed acustomscript to testsomethingWorked alate-nightSevbridgeYourZoomfroze mid-sentenceHad to re-open a“fixed”issueCustomerthankedyoudirectlyTaggedthe wrongperson inTeamsSaid “justone morecheck” andfound theissueSolved anissuewithoutrepro stepsGot pingedrightbefore endof shiftEscalatedto anotherregionUsed humorto diffuse atensecustomermomentHelpedanotherTSE debugtheir caseJuggledtwo casesat thesame timeFound theanswer inan old casecommentCreated asnippet ormacro forfaster repliesSpotted aduplicatecase beforeanyone elseFixed it onyour lunchbreakRevieweda peer’sKBJoined a callyou weren’tscheduledforFound aworkaroundbefore thefixTurned anegativecustomerinto a fanShared atip orscript inchatConvertedan internalKB topublicReceivedkudosfrom yourmanagerForgotyou wereunmutedMentoreda newhireUsed AI Assistfor a draft ortroubleshootingideaPublisheda KBarticlePosted aGIF tolighten themoodReactedwith 💚 or🙌 inTeamsLearnedsomethingnew from ateammateShared ahelpful KBlink in achannelUsed “clearcache”successfullySaved acasebeforeescalationResolved itbeforeengineeringrepliedQuoteddocumentationon a customercallValidateddata in acustomer’sJSONSharedgood newsin your teamhuddleJumped inonsomeoneelse’s caseReproducedthe issue inyour testinstanceHelped acustomershare logsHandleda Sev 1Said “Let’ssync liveto reviewthis”Had acustomerwhodisappearedmid-callStayedcalmthroughchaosEnded theday proudof yourworkCoffeewas yourfirst tool ofthe dayCaught asmall detailthat solvedeverythingCustomergave 5-star CSATUsed aproduct logto find theroot causeUsed ameme ina supportthreadFixed atypo in aninternalKBHelpedanotherregion withcoverageLinkeda KB ina caseFiled a defectorenhancementrequestGotmentionedin a kudospostHad 5TeamsDMs atonceAnswereda questionoutsideyour queueAte lunchat yourdesk duringa callStayed ona Zoomlonger than45 minutesUsed acustomscript to testsomethingWorked alate-nightSevbridge

Virtual Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Your Zoom froze mid-sentence
  2. Had to re-open a “fixed” issue
  3. Customer thanked you directly
  4. Tagged the wrong person in Teams
  5. Said “just one more check” and found the issue
  6. Solved an issue without repro steps
  7. Got pinged right before end of shift
  8. Escalated to another region
  9. Used humor to diffuse a tense customer moment
  10. Helped another TSE debug their case
  11. Juggled two cases at the same time
  12. Found the answer in an old case comment
  13. Created a snippet or macro for faster replies
  14. Spotted a duplicate case before anyone else
  15. Fixed it on your lunch break
  16. Reviewed a peer’s KB
  17. Joined a call you weren’t scheduled for
  18. Found a workaround before the fix
  19. Turned a negative customer into a fan
  20. Shared a tip or script in chat
  21. Converted an internal KB to public
  22. Received kudos from your manager
  23. Forgot you were unmuted
  24. Mentored a new hire
  25. Used AI Assist for a draft or troubleshooting idea
  26. Published a KB article
  27. Posted a GIF to lighten the mood
  28. Reacted with 💚 or 🙌 in Teams
  29. Learned something new from a teammate
  30. Shared a helpful KB link in a channel
  31. Used “clear cache” successfully
  32. Saved a case before escalation
  33. Resolved it before engineering replied
  34. Quoted documentation on a customer call
  35. Validated data in a customer’s JSON
  36. Shared good news in your team huddle
  37. Jumped in on someone else’s case
  38. Reproduced the issue in your test instance
  39. Helped a customer share logs
  40. Handled a Sev 1
  41. Said “Let’s sync live to review this”
  42. Had a customer who disappeared mid-call
  43. Stayed calm through chaos
  44. Ended the day proud of your work
  45. Coffee was your first tool of the day
  46. Caught a small detail that solved everything
  47. Customer gave 5-star CSAT
  48. Used a product log to find the root cause
  49. Used a meme in a support thread
  50. Fixed a typo in an internal KB
  51. Helped another region with coverage
  52. Linked a KB in a case
  53. Filed a defect or enhancement request
  54. Got mentioned in a kudos post
  55. Had 5 Teams DMs at once
  56. Answered a question outside your queue
  57. Ate lunch at your desk during a call
  58. Stayed on a Zoom longer than 45 minutes
  59. Used a custom script to test something
  60. Worked a late-night Sev bridge