Created asnippet ormacro forfaster repliesHelpedanotherTSE debugtheir caseSharedgood newsin your teamhuddleResolved itbeforeengineeringrepliedTaggedthe wrongperson inTeamsSpotted aduplicatecase beforeanyone elseFixed atypo in aninternalKBStayedcalmthroughchaosJumped inonsomeoneelse’s caseStayed ona Zoomlonger than45 minutesShared atip orscript inchatPosted aGIF tolighten themoodHad to re-open a“fixed”issueReproducedthe issue inyour testinstanceHelpedanotherregion withcoverageGotmentionedin a kudospostShared ahelpful KBlink in achannelUsed “clearcache”successfullyUsed humorto diffuse atensecustomermomentHandleda Sev 1Quoteddocumentationon a customercallCustomerthankedyoudirectlyCoffeewas yourfirst tool ofthe dayReactedwith 💚 or🙌 inTeamsRevieweda peer’sKBSaved acasebeforeescalationFound theanswer inan old casecommentCustomergave 5-star CSATUsed acustomscript to testsomethingYourZoomfroze mid-sentenceJoined a callyou weren’tscheduledforHelped acustomershare logsHad 5TeamsDMs atonceSolved anissuewithoutrepro stepsSaid “Let’ssync liveto reviewthis”Used aproduct logto find theroot causeWorked alate-nightSevbridgeConvertedan internalKB topublicAte lunchat yourdesk duringa callTurned anegativecustomerinto a fanFound aworkaroundbefore thefixEnded theday proudof yourworkJuggledtwo casesat thesame timeLearnedsomethingnew from ateammateSaid “justone morecheck” andfound theissueEscalatedto anotherregionLinkeda KB ina caseHad acustomerwhodisappearedmid-callFixed it onyour lunchbreakGot pingedrightbefore endof shiftUsed AI Assistfor a draft ortroubleshootingideaValidateddata in acustomer’sJSONReceivedkudosfrom yourmanagerForgotyou wereunmutedCaught asmall detailthat solvedeverythingUsed ameme ina supportthreadPublisheda KBarticleFiled a defectorenhancementrequestAnswereda questionoutsideyour queueMentoreda newhireCreated asnippet ormacro forfaster repliesHelpedanotherTSE debugtheir caseSharedgood newsin your teamhuddleResolved itbeforeengineeringrepliedTaggedthe wrongperson inTeamsSpotted aduplicatecase beforeanyone elseFixed atypo in aninternalKBStayedcalmthroughchaosJumped inonsomeoneelse’s caseStayed ona Zoomlonger than45 minutesShared atip orscript inchatPosted aGIF tolighten themoodHad to re-open a“fixed”issueReproducedthe issue inyour testinstanceHelpedanotherregion withcoverageGotmentionedin a kudospostShared ahelpful KBlink in achannelUsed “clearcache”successfullyUsed humorto diffuse atensecustomermomentHandleda Sev 1Quoteddocumentationon a customercallCustomerthankedyoudirectlyCoffeewas yourfirst tool ofthe dayReactedwith 💚 or🙌 inTeamsRevieweda peer’sKBSaved acasebeforeescalationFound theanswer inan old casecommentCustomergave 5-star CSATUsed acustomscript to testsomethingYourZoomfroze mid-sentenceJoined a callyou weren’tscheduledforHelped acustomershare logsHad 5TeamsDMs atonceSolved anissuewithoutrepro stepsSaid “Let’ssync liveto reviewthis”Used aproduct logto find theroot causeWorked alate-nightSevbridgeConvertedan internalKB topublicAte lunchat yourdesk duringa callTurned anegativecustomerinto a fanFound aworkaroundbefore thefixEnded theday proudof yourworkJuggledtwo casesat thesame timeLearnedsomethingnew from ateammateSaid “justone morecheck” andfound theissueEscalatedto anotherregionLinkeda KB ina caseHad acustomerwhodisappearedmid-callFixed it onyour lunchbreakGot pingedrightbefore endof shiftUsed AI Assistfor a draft ortroubleshootingideaValidateddata in acustomer’sJSONReceivedkudosfrom yourmanagerForgotyou wereunmutedCaught asmall detailthat solvedeverythingUsed ameme ina supportthreadPublisheda KBarticleFiled a defectorenhancementrequestAnswereda questionoutsideyour queueMentoreda newhire

Virtual Support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created a snippet or macro for faster replies
  2. Helped another TSE debug their case
  3. Shared good news in your team huddle
  4. Resolved it before engineering replied
  5. Tagged the wrong person in Teams
  6. Spotted a duplicate case before anyone else
  7. Fixed a typo in an internal KB
  8. Stayed calm through chaos
  9. Jumped in on someone else’s case
  10. Stayed on a Zoom longer than 45 minutes
  11. Shared a tip or script in chat
  12. Posted a GIF to lighten the mood
  13. Had to re-open a “fixed” issue
  14. Reproduced the issue in your test instance
  15. Helped another region with coverage
  16. Got mentioned in a kudos post
  17. Shared a helpful KB link in a channel
  18. Used “clear cache” successfully
  19. Used humor to diffuse a tense customer moment
  20. Handled a Sev 1
  21. Quoted documentation on a customer call
  22. Customer thanked you directly
  23. Coffee was your first tool of the day
  24. Reacted with 💚 or 🙌 in Teams
  25. Reviewed a peer’s KB
  26. Saved a case before escalation
  27. Found the answer in an old case comment
  28. Customer gave 5-star CSAT
  29. Used a custom script to test something
  30. Your Zoom froze mid-sentence
  31. Joined a call you weren’t scheduled for
  32. Helped a customer share logs
  33. Had 5 Teams DMs at once
  34. Solved an issue without repro steps
  35. Said “Let’s sync live to review this”
  36. Used a product log to find the root cause
  37. Worked a late-night Sev bridge
  38. Converted an internal KB to public
  39. Ate lunch at your desk during a call
  40. Turned a negative customer into a fan
  41. Found a workaround before the fix
  42. Ended the day proud of your work
  43. Juggled two cases at the same time
  44. Learned something new from a teammate
  45. Said “just one more check” and found the issue
  46. Escalated to another region
  47. Linked a KB in a case
  48. Had a customer who disappeared mid-call
  49. Fixed it on your lunch break
  50. Got pinged right before end of shift
  51. Used AI Assist for a draft or troubleshooting idea
  52. Validated data in a customer’s JSON
  53. Received kudos from your manager
  54. Forgot you were unmuted
  55. Caught a small detail that solved everything
  56. Used a meme in a support thread
  57. Published a KB article
  58. Filed a defect or enhancement request
  59. Answered a question outside your queue
  60. Mentored a new hire