This bingo card has a free space and 60 words: Handled a Sev 1, Escalated to another region, Fixed it on your lunch break, Helped a customer share logs, Reproduced the issue in your test instance, Spotted a duplicate case before anyone else, Resolved it before engineering replied, Stayed on a Zoom longer than 45 minutes, Said “Let’s sync live to review this”, Had a customer who disappeared mid-call, Had 5 Teams DMs at once, Posted a GIF to lighten the mood, Used a meme in a support thread, Helped another TSE debug their case, Tagged the wrong person in Teams, Shared a helpful KB link in a channel, Got mentioned in a kudos post, Joined a call you weren’t scheduled for, Answered a question outside your queue, Reacted with 💚 or 🙌 in Teams, Linked a KB in a case, Published a KB article, Used AI Assist for a draft or troubleshooting idea, Reviewed a peer’s KB, Learned something new from a teammate, Shared a tip or script in chat, Quoted documentation on a customer call, Created a snippet or macro for faster replies, Fixed a typo in an internal KB, Converted an internal KB to public, Used a product log to find the root cause, Caught a small detail that solved everything, Found a workaround before the fix, Filed a defect or enhancement request, Solved an issue without repro steps, Used “clear cache” successfully, Used a custom script to test something, Validated data in a customer’s JSON, Found the answer in an old case comment, Had to re-open a “fixed” issue, Coffee was your first tool of the day, Ate lunch at your desk during a call, Your Zoom froze mid-sentence, Forgot you were unmuted, Juggled two cases at the same time, Said “just one more check” and found the issue, Got pinged right before end of shift, Worked a late-night Sev bridge, Stayed calm through chaos, Used humor to diffuse a tense customer moment, Customer thanked you directly, Customer gave 5-star CSAT, Received kudos from your manager, Helped another region with coverage, Saved a case before escalation, Mentored a new hire, Jumped in on someone else’s case, Turned a negative customer into a fan, Shared good news in your team huddle and Ended the day proud of your work.
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