Handleda MDcallUpdatedcustomeraccountinformationHad acomprehensiveconversationabout a high billHandledanemergencyChecked3 bills ontheaccountHelped setup aninstallmentplanHandleda NJcallHandleda IN callNo holdtime ona callMove acustomerinResolveda billingissueThank by acustomerfor yourserviceCheckedhourly waterusage on anaccountHandleda HI callHandleda PAcallHandleda VAcallCreatea turnonHandleda TNcallAssistedcustomerwithautopayHandledan ILcallHandletime lessthan 5minsCreatea shutoffHandledan IAcallDoubleTrouble:Took back toback callsSet uppaperlessbillingHandleda WVcallHandle alanguageline callHandleda MOcallHandled atransferredcallMove acustomeroutDe-escalatedacustomerAssistedcustomerwith courtesyadjustmentShared alertinformationwith acustomerCommunicatedtalking pointsinformation ona callHandleda MDcallUpdatedcustomeraccountinformationHad acomprehensiveconversationabout a high billHandledanemergencyChecked3 bills ontheaccountHelped setup aninstallmentplanHandleda NJcallHandleda IN callNo holdtime ona callMove acustomerinResolveda billingissueThank by acustomerfor yourserviceCheckedhourly waterusage on anaccountHandleda HI callHandleda PAcallHandleda VAcallCreatea turnonHandleda TNcallAssistedcustomerwithautopayHandledan ILcallHandletime lessthan 5minsCreatea shutoffHandledan IAcallDoubleTrouble:Took back toback callsSet uppaperlessbillingHandleda WVcallHandle alanguageline callHandleda MOcallHandled atransferredcallMove acustomeroutDe-escalatedacustomerAssistedcustomerwith courtesyadjustmentShared alertinformationwith acustomerCommunicatedtalking pointsinformation ona call

Welcome to Boo-go: Ghouls & Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a MD call
  2. Updated customer account information
  3. Had a comprehensive conversation about a high bill
  4. Handled an emergency
  5. Checked 3 bills on the account
  6. Helped set up an installment plan
  7. Handled a NJ call
  8. Handled a IN call
  9. No hold time on a call
  10. Move a customer in
  11. Resolved a billing issue
  12. Thank by a customer for your service
  13. Checked hourly water usage on an account
  14. Handled a HI call
  15. Handled a PA call
  16. Handled a VA call
  17. Create a turn on
  18. Handled a TN call
  19. Assisted customer with autopay
  20. Handled an IL call
  21. Handle time less than 5 mins
  22. Create a shut off
  23. Handled an IA call
  24. Double Trouble: Took back to back calls
  25. Set up paperless billing
  26. Handled a WV call
  27. Handle a language line call
  28. Handled a MO call
  29. Handled a transferred call
  30. Move a customer out
  31. De-escalated a customer
  32. Assisted customer with courtesy adjustment
  33. Shared alert information with a customer
  34. Communicated talking points information on a call