Shared alertinformationwith acustomerCommunicatedtalking pointsinformation ona callHandleda MDcallAssistedcustomerwith courtesyadjustmentHandle alanguageline callHandleda WVcallHandletime lessthan 5minsHandleda TNcallNo holdtime ona callHandledan IAcallHandleda PAcallHandleda HI callHad acomprehensiveconversationabout a high billUpdatedcustomeraccountinformationHandledanemergencySet uppaperlessbillingMove acustomerinHandledan ILcallHandleda IN callHandleda NJcallCreatea shutoffAssistedcustomerwithautopayHandled atransferredcallCheckedhourly waterusage on anaccountChecked3 bills ontheaccountThank by acustomerfor yourserviceHelped setup aninstallmentplanHandleda VAcallHandleda MOcallCreatea turnonMove acustomeroutResolveda billingissueDoubleTrouble:Took back toback callsDe-escalatedacustomerShared alertinformationwith acustomerCommunicatedtalking pointsinformation ona callHandleda MDcallAssistedcustomerwith courtesyadjustmentHandle alanguageline callHandleda WVcallHandletime lessthan 5minsHandleda TNcallNo holdtime ona callHandledan IAcallHandleda PAcallHandleda HI callHad acomprehensiveconversationabout a high billUpdatedcustomeraccountinformationHandledanemergencySet uppaperlessbillingMove acustomerinHandledan ILcallHandleda IN callHandleda NJcallCreatea shutoffAssistedcustomerwithautopayHandled atransferredcallCheckedhourly waterusage on anaccountChecked3 bills ontheaccountThank by acustomerfor yourserviceHelped setup aninstallmentplanHandleda VAcallHandleda MOcallCreatea turnonMove acustomeroutResolveda billingissueDoubleTrouble:Took back toback callsDe-escalatedacustomer

Welcome to Boo-go: Ghouls & Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shared alert information with a customer
  2. Communicated talking points information on a call
  3. Handled a MD call
  4. Assisted customer with courtesy adjustment
  5. Handle a language line call
  6. Handled a WV call
  7. Handle time less than 5 mins
  8. Handled a TN call
  9. No hold time on a call
  10. Handled an IA call
  11. Handled a PA call
  12. Handled a HI call
  13. Had a comprehensive conversation about a high bill
  14. Updated customer account information
  15. Handled an emergency
  16. Set up paperless billing
  17. Move a customer in
  18. Handled an IL call
  19. Handled a IN call
  20. Handled a NJ call
  21. Create a shut off
  22. Assisted customer with autopay
  23. Handled a transferred call
  24. Checked hourly water usage on an account
  25. Checked 3 bills on the account
  26. Thank by a customer for your service
  27. Helped set up an installment plan
  28. Handled a VA call
  29. Handled a MO call
  30. Create a turn on
  31. Move a customer out
  32. Resolved a billing issue
  33. Double Trouble: Took back to back calls
  34. De-escalated a customer