HandledanemergencyHandled atransferredcallHandletime lessthan 5minsDe-escalatedacustomerHad acomprehensiveconversationabout a high billThank by acustomerfor yourserviceCommunicatedtalking pointsinformation ona callAssistedcustomerwith courtesyadjustmentChecked3 bills ontheaccountSet uppaperlessbillingNo holdtime ona callHelped setup aninstallmentplanHandleda IN callHandledan ILcallMove acustomeroutShared alertinformationwith acustomerCreatea turnonHandleda NJcallHandleda MDcallCreatea shutoffHandleda WVcallHandleda TNcallHandledan IAcallHandleda HI callAssistedcustomerwithautopayHandle alanguageline callHandleda VAcallUpdatedcustomeraccountinformationMove acustomerinHandleda MOcallCheckedhourly waterusage on anaccountResolveda billingissueDoubleTrouble:Took back toback callsHandleda PAcallHandledanemergencyHandled atransferredcallHandletime lessthan 5minsDe-escalatedacustomerHad acomprehensiveconversationabout a high billThank by acustomerfor yourserviceCommunicatedtalking pointsinformation ona callAssistedcustomerwith courtesyadjustmentChecked3 bills ontheaccountSet uppaperlessbillingNo holdtime ona callHelped setup aninstallmentplanHandleda IN callHandledan ILcallMove acustomeroutShared alertinformationwith acustomerCreatea turnonHandleda NJcallHandleda MDcallCreatea shutoffHandleda WVcallHandleda TNcallHandledan IAcallHandleda HI callAssistedcustomerwithautopayHandle alanguageline callHandleda VAcallUpdatedcustomeraccountinformationMove acustomerinHandleda MOcallCheckedhourly waterusage on anaccountResolveda billingissueDoubleTrouble:Took back toback callsHandleda PAcall

Welcome to Boo-go: Ghouls & Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Handled an emergency
  2. Handled a transferred call
  3. Handle time less than 5 mins
  4. De-escalated a customer
  5. Had a comprehensive conversation about a high bill
  6. Thank by a customer for your service
  7. Communicated talking points information on a call
  8. Assisted customer with courtesy adjustment
  9. Checked 3 bills on the account
  10. Set up paperless billing
  11. No hold time on a call
  12. Helped set up an installment plan
  13. Handled a IN call
  14. Handled an IL call
  15. Move a customer out
  16. Shared alert information with a customer
  17. Create a turn on
  18. Handled a NJ call
  19. Handled a MD call
  20. Create a shut off
  21. Handled a WV call
  22. Handled a TN call
  23. Handled an IA call
  24. Handled a HI call
  25. Assisted customer with autopay
  26. Handle a language line call
  27. Handled a VA call
  28. Updated customer account information
  29. Move a customer in
  30. Handled a MO call
  31. Checked hourly water usage on an account
  32. Resolved a billing issue
  33. Double Trouble: Took back to back calls
  34. Handled a PA call