Communicatedtalking pointsinformation ona callUpdatedcustomeraccountinformationDoubleTrouble:Took back toback callsCreatea turnonHandledan ILcallCreatea shutoffHandletime lessthan 5minsThank by acustomerfor yourserviceResolveda billingissueHelped setup aninstallmentplanHad acomprehensiveconversationabout a high billNo holdtime ona callHandleda HI callHandleda MOcallHandle alanguageline callAssistedcustomerwith courtesyadjustmentHandleda TNcallDe-escalatedacustomerHandleda MDcallMove acustomeroutHandleda WVcallChecked3 bills ontheaccountAssistedcustomerwithautopayHandledan IAcallHandleda NJcallHandleda PAcallHandleda VAcallSet uppaperlessbillingHandled atransferredcallShared alertinformationwith acustomerCheckedhourly waterusage on anaccountHandleda IN callMove acustomerinHandledanemergencyCommunicatedtalking pointsinformation ona callUpdatedcustomeraccountinformationDoubleTrouble:Took back toback callsCreatea turnonHandledan ILcallCreatea shutoffHandletime lessthan 5minsThank by acustomerfor yourserviceResolveda billingissueHelped setup aninstallmentplanHad acomprehensiveconversationabout a high billNo holdtime ona callHandleda HI callHandleda MOcallHandle alanguageline callAssistedcustomerwith courtesyadjustmentHandleda TNcallDe-escalatedacustomerHandleda MDcallMove acustomeroutHandleda WVcallChecked3 bills ontheaccountAssistedcustomerwithautopayHandledan IAcallHandleda NJcallHandleda PAcallHandleda VAcallSet uppaperlessbillingHandled atransferredcallShared alertinformationwith acustomerCheckedhourly waterusage on anaccountHandleda IN callMove acustomerinHandledanemergency

Welcome to Boo-go: Ghouls & Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Communicated talking points information on a call
  2. Updated customer account information
  3. Double Trouble: Took back to back calls
  4. Create a turn on
  5. Handled an IL call
  6. Create a shut off
  7. Handle time less than 5 mins
  8. Thank by a customer for your service
  9. Resolved a billing issue
  10. Helped set up an installment plan
  11. Had a comprehensive conversation about a high bill
  12. No hold time on a call
  13. Handled a HI call
  14. Handled a MO call
  15. Handle a language line call
  16. Assisted customer with courtesy adjustment
  17. Handled a TN call
  18. De-escalated a customer
  19. Handled a MD call
  20. Move a customer out
  21. Handled a WV call
  22. Checked 3 bills on the account
  23. Assisted customer with autopay
  24. Handled an IA call
  25. Handled a NJ call
  26. Handled a PA call
  27. Handled a VA call
  28. Set up paperless billing
  29. Handled a transferred call
  30. Shared alert information with a customer
  31. Checked hourly water usage on an account
  32. Handled a IN call
  33. Move a customer in
  34. Handled an emergency