Handle alanguageline callHandleda IN callHandleda PAcallDe-escalatedacustomerHandleda VAcallHandleda MOcallMove acustomeroutCreatea shutoffHandleda TNcallDoubleTrouble:Took back toback callsUpdatedcustomeraccountinformationAssistedcustomerwithautopayMove acustomerinHelped setup aninstallmentplanHandleda MDcallHandledanemergencyCheckedhourly waterusage on anaccountHad acomprehensiveconversationabout a high billAssistedcustomerwith courtesyadjustmentHandledan IAcallChecked3 bills ontheaccountHandled atransferredcallHandleda HI callCommunicatedtalking pointsinformation ona callSet uppaperlessbillingHandledan ILcallShared alertinformationwith acustomerNo holdtime ona callThank by acustomerfor yourserviceHandleda WVcallHandleda NJcallCreatea turnonResolveda billingissueHandletime lessthan 5minsHandle alanguageline callHandleda IN callHandleda PAcallDe-escalatedacustomerHandleda VAcallHandleda MOcallMove acustomeroutCreatea shutoffHandleda TNcallDoubleTrouble:Took back toback callsUpdatedcustomeraccountinformationAssistedcustomerwithautopayMove acustomerinHelped setup aninstallmentplanHandleda MDcallHandledanemergencyCheckedhourly waterusage on anaccountHad acomprehensiveconversationabout a high billAssistedcustomerwith courtesyadjustmentHandledan IAcallChecked3 bills ontheaccountHandled atransferredcallHandleda HI callCommunicatedtalking pointsinformation ona callSet uppaperlessbillingHandledan ILcallShared alertinformationwith acustomerNo holdtime ona callThank by acustomerfor yourserviceHandleda WVcallHandleda NJcallCreatea turnonResolveda billingissueHandletime lessthan 5mins

Welcome to Boo-go: Ghouls & Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle a language line call
  2. Handled a IN call
  3. Handled a PA call
  4. De-escalated a customer
  5. Handled a VA call
  6. Handled a MO call
  7. Move a customer out
  8. Create a shut off
  9. Handled a TN call
  10. Double Trouble: Took back to back calls
  11. Updated customer account information
  12. Assisted customer with autopay
  13. Move a customer in
  14. Helped set up an installment plan
  15. Handled a MD call
  16. Handled an emergency
  17. Checked hourly water usage on an account
  18. Had a comprehensive conversation about a high bill
  19. Assisted customer with courtesy adjustment
  20. Handled an IA call
  21. Checked 3 bills on the account
  22. Handled a transferred call
  23. Handled a HI call
  24. Communicated talking points information on a call
  25. Set up paperless billing
  26. Handled an IL call
  27. Shared alert information with a customer
  28. No hold time on a call
  29. Thank by a customer for your service
  30. Handled a WV call
  31. Handled a NJ call
  32. Create a turn on
  33. Resolved a billing issue
  34. Handle time less than 5 mins