De-escalatedacustomerShared alertinformationwith acustomerCommunicatedtalking pointsinformation ona callHandleda WVcallMove acustomeroutHandleda NJcallMove acustomerinHandle alanguageline callAssistedcustomerwithautopayHandleda MDcallResolveda billingissueThank by acustomerfor yourserviceUpdatedcustomeraccountinformationHad acomprehensiveconversationabout a high billHandleda HI callHelped setup aninstallmentplanHandledan IAcallSet uppaperlessbillingHandleda VAcallHandleda MOcallHandledanemergencyHandleda PAcallChecked3 bills ontheaccountCheckedhourly waterusage on anaccountHandleda TNcallHandletime lessthan 5minsCreatea turnonAssistedcustomerwith courtesyadjustmentHandled atransferredcallHandleda IN callHandledan ILcallDoubleTrouble:Took back toback callsNo holdtime ona callCreatea shutoffDe-escalatedacustomerShared alertinformationwith acustomerCommunicatedtalking pointsinformation ona callHandleda WVcallMove acustomeroutHandleda NJcallMove acustomerinHandle alanguageline callAssistedcustomerwithautopayHandleda MDcallResolveda billingissueThank by acustomerfor yourserviceUpdatedcustomeraccountinformationHad acomprehensiveconversationabout a high billHandleda HI callHelped setup aninstallmentplanHandledan IAcallSet uppaperlessbillingHandleda VAcallHandleda MOcallHandledanemergencyHandleda PAcallChecked3 bills ontheaccountCheckedhourly waterusage on anaccountHandleda TNcallHandletime lessthan 5minsCreatea turnonAssistedcustomerwith courtesyadjustmentHandled atransferredcallHandleda IN callHandledan ILcallDoubleTrouble:Took back toback callsNo holdtime ona callCreatea shutoff

Welcome to Boo-go: Ghouls & Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a customer
  2. Shared alert information with a customer
  3. Communicated talking points information on a call
  4. Handled a WV call
  5. Move a customer out
  6. Handled a NJ call
  7. Move a customer in
  8. Handle a language line call
  9. Assisted customer with autopay
  10. Handled a MD call
  11. Resolved a billing issue
  12. Thank by a customer for your service
  13. Updated customer account information
  14. Had a comprehensive conversation about a high bill
  15. Handled a HI call
  16. Helped set up an installment plan
  17. Handled an IA call
  18. Set up paperless billing
  19. Handled a VA call
  20. Handled a MO call
  21. Handled an emergency
  22. Handled a PA call
  23. Checked 3 bills on the account
  24. Checked hourly water usage on an account
  25. Handled a TN call
  26. Handle time less than 5 mins
  27. Create a turn on
  28. Assisted customer with courtesy adjustment
  29. Handled a transferred call
  30. Handled a IN call
  31. Handled an IL call
  32. Double Trouble: Took back to back calls
  33. No hold time on a call
  34. Create a shut off