Communicatedtalking pointsinformation ona callHandle alanguageline callHandledan IAcallResolveda billingissueHandleda IN callCheckedhourly waterusage on anaccountHandleda NJcallSet uppaperlessbillingThank by acustomerfor yourserviceUpdatedcustomeraccountinformationMove acustomerinHandletime lessthan 5minsMove acustomeroutHandleda TNcallHandledan ILcallChecked3 bills ontheaccountHandleda MDcallCreatea turnonHandleda PAcallDe-escalatedacustomerHandleda WVcallHandleda VAcallAssistedcustomerwithautopayHandleda MOcallHad acomprehensiveconversationabout a high billNo holdtime ona callAssistedcustomerwith courtesyadjustmentHandleda HI callShared alertinformationwith acustomerHandledanemergencyDoubleTrouble:Took back toback callsHandled atransferredcallCreatea shutoffHelped setup aninstallmentplanCommunicatedtalking pointsinformation ona callHandle alanguageline callHandledan IAcallResolveda billingissueHandleda IN callCheckedhourly waterusage on anaccountHandleda NJcallSet uppaperlessbillingThank by acustomerfor yourserviceUpdatedcustomeraccountinformationMove acustomerinHandletime lessthan 5minsMove acustomeroutHandleda TNcallHandledan ILcallChecked3 bills ontheaccountHandleda MDcallCreatea turnonHandleda PAcallDe-escalatedacustomerHandleda WVcallHandleda VAcallAssistedcustomerwithautopayHandleda MOcallHad acomprehensiveconversationabout a high billNo holdtime ona callAssistedcustomerwith courtesyadjustmentHandleda HI callShared alertinformationwith acustomerHandledanemergencyDoubleTrouble:Took back toback callsHandled atransferredcallCreatea shutoffHelped setup aninstallmentplan

Welcome to Boo-go: Ghouls & Goals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Communicated talking points information on a call
  2. Handle a language line call
  3. Handled an IA call
  4. Resolved a billing issue
  5. Handled a IN call
  6. Checked hourly water usage on an account
  7. Handled a NJ call
  8. Set up paperless billing
  9. Thank by a customer for your service
  10. Updated customer account information
  11. Move a customer in
  12. Handle time less than 5 mins
  13. Move a customer out
  14. Handled a TN call
  15. Handled an IL call
  16. Checked 3 bills on the account
  17. Handled a MD call
  18. Create a turn on
  19. Handled a PA call
  20. De-escalated a customer
  21. Handled a WV call
  22. Handled a VA call
  23. Assisted customer with autopay
  24. Handled a MO call
  25. Had a comprehensive conversation about a high bill
  26. No hold time on a call
  27. Assisted customer with courtesy adjustment
  28. Handled a HI call
  29. Shared alert information with a customer
  30. Handled an emergency
  31. Double Trouble: Took back to back calls
  32. Handled a transferred call
  33. Create a shut off
  34. Helped set up an installment plan