(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Do you have any fun plans for the evening/weekend?
How’s the weather in your area today?
I can hear that this has been frustrating for you — can you tell me more about what happened?
How’s your day going so far?
I understand this might be frustrating — how long have you been dealing with this?
Would you prefer a callback or to stay on the line while I check?
Talk about your favorite super hero
Would it be okay if I take a few minutes to look into this for you?
Talk about sports
Is there anything else you’d like me to prioritize while resolving this?
Thank you for your patience — I appreciate you staying on the line.
Talk about a hobby
What would be the best outcome for you today?
Talk about favorite TV show
I want to make sure I understand everything clearly — would you mind walking me through it?
Have you tried any steps already to resolve this?
Talk about a family member
Is there anything specific that made the situation worse?
I’m really sorry you’ve had to deal with this — let’s see how I can help
Just to clarify, when did this issue first start?
You’re absolutely right to feel this way
I see you’re calling from [location/company] — how’s everything going there?
