(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Is there anything else you’d like me to prioritize while resolving this?
I can hear that this has been frustrating for you — can you tell me more about what happened?
I’m really sorry you’ve had to deal with this — let’s see how I can help
Talk about your favorite super hero
Would you prefer a callback or to stay on the line while I check?
Is there anything specific that made the situation worse?
How’s your day going so far?
You’re absolutely right to feel this way
I want to make sure I understand everything clearly — would you mind walking me through it?
Thank you for your patience — I appreciate you staying on the line.
Talk about sports
Talk about a family member
Talk about a hobby
I can help you with this issue
I understand this might be frustrating — how long have you been dealing with this?
Just to clarify, when did this issue first start?
Talk about favorite TV show
What would be the best outcome for you today?
Would it be okay if I take a few minutes to look into this for you?
How’s the weather in your area today?
Has this issue been going on for a while?
I see you’re calling from [location/company] — how’s everything going there?
Have you tried any steps already to resolve this?
“Do you have any fun plans for the evening/weekend?
