Signed up forWorkshop,LeadershipChat, or a JUCourseUsed jobaid:OPE-007Used jobaid:OPE-360Caller hasmore than5 contractsor policiesCallerasks forM&E feeCallermakesa jokeCallerrequestsbeneficiarychangeAftercallgoalachievedCallerrequestsa callbackAskabout theweatherUsedjob aid:JNL-111Callerneeds apasswordCallerNeeds NYspecificformOfferadditionalassistanceCaller askswhat ratethey'reearningUsedVerificationGuidelines(or LOG)Can heardog ortoddler in thebackgroundUsed jobaid:OPE-153Receive a95% orhigher on aQA Eval (thismonth)Caller asksto leave areview orsurveyAsk aboutweekendplansQuotedprocessingtimes for aW/DSend aWorkRequestCallermentionsa familymemberSigned up forWorkshop,LeadershipChat, or a JUCourseUsed jobaid:OPE-007Used jobaid:OPE-360Caller hasmore than5 contractsor policiesCallerasks forM&E feeCallermakesa jokeCallerrequestsbeneficiarychangeAftercallgoalachievedCallerrequestsa callbackAskabout theweatherUsedjob aid:JNL-111Callerneeds apasswordCallerNeeds NYspecificformOfferadditionalassistanceCaller askswhat ratethey'reearningUsedVerificationGuidelines(or LOG)Can heardog ortoddler in thebackgroundUsed jobaid:OPE-153Receive a95% orhigher on aQA Eval (thismonth)Caller asksto leave areview orsurveyAsk aboutweekendplansQuotedprocessingtimes for aW/DSend aWorkRequestCallermentionsa familymember

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Signed up for Workshop, Leadership Chat, or a JU Course
  2. Used job aid: OPE-007
  3. Used job aid: OPE-360
  4. Caller has more than 5 contracts or policies
  5. Caller asks for M&E fee
  6. Caller makes a joke
  7. Caller requests beneficiary change
  8. Aftercall goal achieved
  9. Caller requests a callback
  10. Ask about the weather
  11. Used job aid: JNL-111
  12. Caller needs a password
  13. Caller Needs NY specific form
  14. Offer additional assistance
  15. Caller asks what rate they're earning
  16. Used Verification Guidelines (or LOG)
  17. Can hear dog or toddler in the background
  18. Used job aid: OPE-153
  19. Receive a 95% or higher on a QA Eval (this month)
  20. Caller asks to leave a review or survey
  21. Ask about weekend plans
  22. Quoted processing times for a W/D
  23. Send a Work Request
  24. Caller mentions a family member