(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Quoted processing times for a W/D
Caller has more than 5 contracts or policies
Caller asks to leave a review or survey
Aftercall goal achieved
Used job aid:
OPE-007
Caller mentions a family member
Caller Needs NY specific form
Caller needs a password
Used Verification Guidelines (or LOG)
Receive a 95% or higher on a QA Eval (this month)
Caller asks what rate they're earning
Offer additional assistance
Caller requests a callback
Used job aid:
OPE-153
Send a Work Request
Caller asks for M&E fee
Used job aid:
JNL-111
Can hear dog or toddler in the background
Used job aid:
OPE-360
Caller requests beneficiary change
Ask about weekend plans
Caller makes a joke
Ask about the weather
Signed up for Workshop, Leadership Chat, or a JU Course
