Ask aboutweekendplansCaller hasmore than5 contractsor policiesOfferadditionalassistanceCallermakesa jokeSigned up forWorkshop,LeadershipChat, or a JUCourseUsedjob aid:JNL-111Callerasks forM&E feeUsed jobaid:OPE-153CallerNeeds NYspecificformCallerrequestsbeneficiarychangeCaller askswhat ratethey'reearningUsedVerificationGuidelines(or LOG)Callermentionsa familymemberAftercallgoalachievedCallerneeds apasswordUsed jobaid:OPE-007Caller asksto leave areview orsurveyCallerrequestsa callbackSend aWorkRequestAskabout theweatherQuotedprocessingtimes for aW/DReceive a95% orhigher on aQA Eval (thismonth)Used jobaid:OPE-360Can heardog ortoddler in thebackgroundAsk aboutweekendplansCaller hasmore than5 contractsor policiesOfferadditionalassistanceCallermakesa jokeSigned up forWorkshop,LeadershipChat, or a JUCourseUsedjob aid:JNL-111Callerasks forM&E feeUsed jobaid:OPE-153CallerNeeds NYspecificformCallerrequestsbeneficiarychangeCaller askswhat ratethey'reearningUsedVerificationGuidelines(or LOG)Callermentionsa familymemberAftercallgoalachievedCallerneeds apasswordUsed jobaid:OPE-007Caller asksto leave areview orsurveyCallerrequestsa callbackSend aWorkRequestAskabout theweatherQuotedprocessingtimes for aW/DReceive a95% orhigher on aQA Eval (thismonth)Used jobaid:OPE-360Can heardog ortoddler in thebackground

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about weekend plans
  2. Caller has more than 5 contracts or policies
  3. Offer additional assistance
  4. Caller makes a joke
  5. Signed up for Workshop, Leadership Chat, or a JU Course
  6. Used job aid: JNL-111
  7. Caller asks for M&E fee
  8. Used job aid: OPE-153
  9. Caller Needs NY specific form
  10. Caller requests beneficiary change
  11. Caller asks what rate they're earning
  12. Used Verification Guidelines (or LOG)
  13. Caller mentions a family member
  14. Aftercall goal achieved
  15. Caller needs a password
  16. Used job aid: OPE-007
  17. Caller asks to leave a review or survey
  18. Caller requests a callback
  19. Send a Work Request
  20. Ask about the weather
  21. Quoted processing times for a W/D
  22. Receive a 95% or higher on a QA Eval (this month)
  23. Used job aid: OPE-360
  24. Can hear dog or toddler in the background