Caller hasmore than5 contractsor policiesAskabout theweatherReceive a95% orhigher on aQA Eval (thismonth)Callerasks forM&E feeCallerrequestsa callbackCallerNeeds NYspecificformSigned up forWorkshop,LeadershipChat, or a JUCourseCallerneeds apasswordUsed jobaid:OPE-153Caller askswhat ratethey'reearningCallerrequestsbeneficiarychangeAftercallgoalachievedCaller asksto leave areview orsurveyUsed jobaid:OPE-007Send aWorkRequestCallermakesa jokeUsed jobaid:OPE-360UsedVerificationGuidelines(or LOG)OfferadditionalassistanceCan heardog ortoddler in thebackgroundQuotedprocessingtimes for aW/DAsk aboutweekendplansCallermentionsa familymemberUsedjob aid:JNL-111Caller hasmore than5 contractsor policiesAskabout theweatherReceive a95% orhigher on aQA Eval (thismonth)Callerasks forM&E feeCallerrequestsa callbackCallerNeeds NYspecificformSigned up forWorkshop,LeadershipChat, or a JUCourseCallerneeds apasswordUsed jobaid:OPE-153Caller askswhat ratethey'reearningCallerrequestsbeneficiarychangeAftercallgoalachievedCaller asksto leave areview orsurveyUsed jobaid:OPE-007Send aWorkRequestCallermakesa jokeUsed jobaid:OPE-360UsedVerificationGuidelines(or LOG)OfferadditionalassistanceCan heardog ortoddler in thebackgroundQuotedprocessingtimes for aW/DAsk aboutweekendplansCallermentionsa familymemberUsedjob aid:JNL-111

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller has more than 5 contracts or policies
  2. Ask about the weather
  3. Receive a 95% or higher on a QA Eval (this month)
  4. Caller asks for M&E fee
  5. Caller requests a callback
  6. Caller Needs NY specific form
  7. Signed up for Workshop, Leadership Chat, or a JU Course
  8. Caller needs a password
  9. Used job aid: OPE-153
  10. Caller asks what rate they're earning
  11. Caller requests beneficiary change
  12. Aftercall goal achieved
  13. Caller asks to leave a review or survey
  14. Used job aid: OPE-007
  15. Send a Work Request
  16. Caller makes a joke
  17. Used job aid: OPE-360
  18. Used Verification Guidelines (or LOG)
  19. Offer additional assistance
  20. Can hear dog or toddler in the background
  21. Quoted processing times for a W/D
  22. Ask about weekend plans
  23. Caller mentions a family member
  24. Used job aid: JNL-111