CallerrequestsbeneficiarychangeUsedjob aid:JNL-111Callermentionsa familymemberUsedVerificationGuidelines(or LOG)OfferadditionalassistanceCaller hasmore than5 contractsor policiesSigned up forWorkshop,LeadershipChat, or a JUCourseAsk aboutweekendplansUsed jobaid:OPE-360Caller asksto leave areview orsurveyCaller askswhat ratethey'reearningCallerrequestsa callbackCallerneeds apasswordAskabout theweatherCan heardog ortoddler in thebackgroundQuotedprocessingtimes for aW/DAftercallgoalachievedCallerNeeds NYspecificformSend aWorkRequestCallerasks forM&E feeCallermakesa jokeReceive a95% orhigher on aQA Eval (thismonth)Used jobaid:OPE-007Used jobaid:OPE-153CallerrequestsbeneficiarychangeUsedjob aid:JNL-111Callermentionsa familymemberUsedVerificationGuidelines(or LOG)OfferadditionalassistanceCaller hasmore than5 contractsor policiesSigned up forWorkshop,LeadershipChat, or a JUCourseAsk aboutweekendplansUsed jobaid:OPE-360Caller asksto leave areview orsurveyCaller askswhat ratethey'reearningCallerrequestsa callbackCallerneeds apasswordAskabout theweatherCan heardog ortoddler in thebackgroundQuotedprocessingtimes for aW/DAftercallgoalachievedCallerNeeds NYspecificformSend aWorkRequestCallerasks forM&E feeCallermakesa jokeReceive a95% orhigher on aQA Eval (thismonth)Used jobaid:OPE-007Used jobaid:OPE-153

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller requests beneficiary change
  2. Used job aid: JNL-111
  3. Caller mentions a family member
  4. Used Verification Guidelines (or LOG)
  5. Offer additional assistance
  6. Caller has more than 5 contracts or policies
  7. Signed up for Workshop, Leadership Chat, or a JU Course
  8. Ask about weekend plans
  9. Used job aid: OPE-360
  10. Caller asks to leave a review or survey
  11. Caller asks what rate they're earning
  12. Caller requests a callback
  13. Caller needs a password
  14. Ask about the weather
  15. Can hear dog or toddler in the background
  16. Quoted processing times for a W/D
  17. Aftercall goal achieved
  18. Caller Needs NY specific form
  19. Send a Work Request
  20. Caller asks for M&E fee
  21. Caller makes a joke
  22. Receive a 95% or higher on a QA Eval (this month)
  23. Used job aid: OPE-007
  24. Used job aid: OPE-153