SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Caller requests beneficiary change
2. Used job aid: JNL-111
3. Caller mentions a family member
4. Used Verification Guidelines (or LOG)
5. Offer additional assistance
6. Caller has more than 5 contracts or policies
7. Signed up for Workshop, Leadership Chat, or a JU Course
8. Ask about weekend plans
9. Used job aid: OPE-360
10. Caller asks to leave a review or survey
11. Caller asks what rate they're earning
12. Caller requests a callback
13. Caller needs a password
14. Ask about the weather
15. Can hear dog or toddler in the background
16. Quoted processing times for a W/D
17. Aftercall goal achieved
18. Caller Needs NY specific form
19. Send a Work Request
20. Caller asks for M&E fee
21. Caller makes a joke
22. Receive a 95% or higher on a QA Eval (this month)
23. Used job aid: OPE-007
24. Used job aid: OPE-153