Receive a95% orhigher on aQA Eval (thismonth)Askabout theweatherCan heardog ortoddler in thebackgroundAsk aboutweekendplansCallerNeeds NYspecificformUsed jobaid:OPE-153Callerasks forM&E feeUsedjob aid:JNL-111Used jobaid:OPE-360Quotedprocessingtimes for aW/DCallerneeds apasswordSend aWorkRequestCallermentionsa familymemberAftercallgoalachievedCaller askswhat ratethey'reearningCallerrequestsa callbackOfferadditionalassistanceCallerrequestsbeneficiarychangeUsedVerificationGuidelines(or LOG)Callermakesa jokeCaller hasmore than5 contractsor policiesUsed jobaid:OPE-007Caller asksto leave areview orsurveySigned up forWorkshop,LeadershipChat, or a JUCourseReceive a95% orhigher on aQA Eval (thismonth)Askabout theweatherCan heardog ortoddler in thebackgroundAsk aboutweekendplansCallerNeeds NYspecificformUsed jobaid:OPE-153Callerasks forM&E feeUsedjob aid:JNL-111Used jobaid:OPE-360Quotedprocessingtimes for aW/DCallerneeds apasswordSend aWorkRequestCallermentionsa familymemberAftercallgoalachievedCaller askswhat ratethey'reearningCallerrequestsa callbackOfferadditionalassistanceCallerrequestsbeneficiarychangeUsedVerificationGuidelines(or LOG)Callermakesa jokeCaller hasmore than5 contractsor policiesUsed jobaid:OPE-007Caller asksto leave areview orsurveySigned up forWorkshop,LeadershipChat, or a JUCourse

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a 95% or higher on a QA Eval (this month)
  2. Ask about the weather
  3. Can hear dog or toddler in the background
  4. Ask about weekend plans
  5. Caller Needs NY specific form
  6. Used job aid: OPE-153
  7. Caller asks for M&E fee
  8. Used job aid: JNL-111
  9. Used job aid: OPE-360
  10. Quoted processing times for a W/D
  11. Caller needs a password
  12. Send a Work Request
  13. Caller mentions a family member
  14. Aftercall goal achieved
  15. Caller asks what rate they're earning
  16. Caller requests a callback
  17. Offer additional assistance
  18. Caller requests beneficiary change
  19. Used Verification Guidelines (or LOG)
  20. Caller makes a joke
  21. Caller has more than 5 contracts or policies
  22. Used job aid: OPE-007
  23. Caller asks to leave a review or survey
  24. Signed up for Workshop, Leadership Chat, or a JU Course