SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used job aid: OPE-007
2. Aftercall goal achieved
3. Used Verification Guidelines (or LOG)
4. Ask about the weather
5. Caller mentions a family member
6. Caller has more than 5 contracts or policies
7. Signed up for Workshop, Leadership Chat, or a JU Course
8. Caller needs a password
9. Quoted processing times for a W/D
10. Can hear dog or toddler in the background
11. Receive a 95% or higher on a QA Eval (this month)
12. Used job aid: OPE-153
13. Offer additional assistance
14. Caller asks to leave a review or survey
15. Caller Needs NY specific form
16. Send a Work Request
17. Caller requests a callback
18. Caller requests beneficiary change
19. Used job aid: OPE-360
20. Ask about weekend plans
21. Caller asks for M&E fee
22. Caller makes a joke
23. Used job aid: JNL-111
24. Caller asks what rate they're earning