AftercallgoalachievedCallerrequestsa callbackOfferadditionalassistanceCallerneeds apasswordSigned up forWorkshop,LeadershipChat, or a JUCourseUsed jobaid:OPE-153Callerasks forM&E feeReceive a95% orhigher on aQA Eval (thismonth)Send aWorkRequestQuotedprocessingtimes for aW/DUsed jobaid:OPE-360Caller asksto leave areview orsurveyUsed jobaid:OPE-007Callermentionsa familymemberCaller askswhat ratethey'reearningCallermakesa jokeAsk aboutweekendplansUsedjob aid:JNL-111Can heardog ortoddler in thebackgroundCallerNeeds NYspecificformAskabout theweatherUsedVerificationGuidelines(or LOG)CallerrequestsbeneficiarychangeCaller hasmore than5 contractsor policiesAftercallgoalachievedCallerrequestsa callbackOfferadditionalassistanceCallerneeds apasswordSigned up forWorkshop,LeadershipChat, or a JUCourseUsed jobaid:OPE-153Callerasks forM&E feeReceive a95% orhigher on aQA Eval (thismonth)Send aWorkRequestQuotedprocessingtimes for aW/DUsed jobaid:OPE-360Caller asksto leave areview orsurveyUsed jobaid:OPE-007Callermentionsa familymemberCaller askswhat ratethey'reearningCallermakesa jokeAsk aboutweekendplansUsedjob aid:JNL-111Can heardog ortoddler in thebackgroundCallerNeeds NYspecificformAskabout theweatherUsedVerificationGuidelines(or LOG)CallerrequestsbeneficiarychangeCaller hasmore than5 contractsor policies

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Aftercall goal achieved
  2. Caller requests a callback
  3. Offer additional assistance
  4. Caller needs a password
  5. Signed up for Workshop, Leadership Chat, or a JU Course
  6. Used job aid: OPE-153
  7. Caller asks for M&E fee
  8. Receive a 95% or higher on a QA Eval (this month)
  9. Send a Work Request
  10. Quoted processing times for a W/D
  11. Used job aid: OPE-360
  12. Caller asks to leave a review or survey
  13. Used job aid: OPE-007
  14. Caller mentions a family member
  15. Caller asks what rate they're earning
  16. Caller makes a joke
  17. Ask about weekend plans
  18. Used job aid: JNL-111
  19. Can hear dog or toddler in the background
  20. Caller Needs NY specific form
  21. Ask about the weather
  22. Used Verification Guidelines (or LOG)
  23. Caller requests beneficiary change
  24. Caller has more than 5 contracts or policies