CallerNeeds NYspecificformCallerrequestsbeneficiarychangeCaller asksto leave areview orsurveyAftercallgoalachievedUsed jobaid:OPE-153Quotedprocessingtimes for aW/DUsed jobaid:OPE-007Ask aboutweekendplansCaller hasmore than5 contractsor policiesUsed jobaid:OPE-360Can heardog ortoddler in thebackgroundUsedVerificationGuidelines(or LOG)Callerrequestsa callbackCallermentionsa familymemberOfferadditionalassistanceSigned up forWorkshop,LeadershipChat, or a JUCourseUsedjob aid:JNL-111Callerasks forM&E feeCallerneeds apasswordReceive a95% orhigher on aQA Eval (thismonth)Callermakesa jokeCaller askswhat ratethey'reearningSend aWorkRequestAskabout theweatherCallerNeeds NYspecificformCallerrequestsbeneficiarychangeCaller asksto leave areview orsurveyAftercallgoalachievedUsed jobaid:OPE-153Quotedprocessingtimes for aW/DUsed jobaid:OPE-007Ask aboutweekendplansCaller hasmore than5 contractsor policiesUsed jobaid:OPE-360Can heardog ortoddler in thebackgroundUsedVerificationGuidelines(or LOG)Callerrequestsa callbackCallermentionsa familymemberOfferadditionalassistanceSigned up forWorkshop,LeadershipChat, or a JUCourseUsedjob aid:JNL-111Callerasks forM&E feeCallerneeds apasswordReceive a95% orhigher on aQA Eval (thismonth)Callermakesa jokeCaller askswhat ratethey'reearningSend aWorkRequestAskabout theweather

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Caller Needs NY specific form
  2. Caller requests beneficiary change
  3. Caller asks to leave a review or survey
  4. Aftercall goal achieved
  5. Used job aid: OPE-153
  6. Quoted processing times for a W/D
  7. Used job aid: OPE-007
  8. Ask about weekend plans
  9. Caller has more than 5 contracts or policies
  10. Used job aid: OPE-360
  11. Can hear dog or toddler in the background
  12. Used Verification Guidelines (or LOG)
  13. Caller requests a callback
  14. Caller mentions a family member
  15. Offer additional assistance
  16. Signed up for Workshop, Leadership Chat, or a JU Course
  17. Used job aid: JNL-111
  18. Caller asks for M&E fee
  19. Caller needs a password
  20. Receive a 95% or higher on a QA Eval (this month)
  21. Caller makes a joke
  22. Caller asks what rate they're earning
  23. Send a Work Request
  24. Ask about the weather