SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ask about the weather
2. Caller makes a joke
3. Used job aid: OPE-007
4. Caller asks what rate they're earning
5. Send a Work Request
6. Used job aid: OPE-360
7. Caller asks to leave a review or survey
8. Used job aid: JNL-111
9. Caller has more than 5 contracts or policies
10. Used job aid: OPE-153
11. Receive a 95% or higher on a QA Eval (this month)
12. Caller needs a password
13. Aftercall goal achieved
14. Signed up for Workshop, Leadership Chat, or a JU Course
15. Caller requests a callback
16. Quoted processing times for a W/D
17. Caller Needs NY specific form
18. Caller requests beneficiary change
19. Ask about weekend plans
20. Used Verification Guidelines (or LOG)
21. Caller asks for M&E fee
22. Can hear dog or toddler in the background
23. Caller mentions a family member
24. Offer additional assistance