Callermakesa jokeUsedVerificationGuidelines(or LOG)Caller hasmore than5 contractsor policiesCallerneeds apasswordReceive a95% orhigher on aQA Eval (thismonth)Can heardog ortoddler in thebackgroundUsedjob aid:JNL-111AftercallgoalachievedAsk aboutweekendplansUsed jobaid:OPE-153Signed up forWorkshop,LeadershipChat, or a JUCourseOfferadditionalassistanceQuotedprocessingtimes for aW/DCallerasks forM&E feeCallerNeeds NYspecificformSend aWorkRequestUsed jobaid:OPE-360Caller asksto leave areview orsurveyCallerrequestsa callbackCallermentionsa familymemberUsed jobaid:OPE-007CallerrequestsbeneficiarychangeAskabout theweatherCaller askswhat ratethey'reearningCallermakesa jokeUsedVerificationGuidelines(or LOG)Caller hasmore than5 contractsor policiesCallerneeds apasswordReceive a95% orhigher on aQA Eval (thismonth)Can heardog ortoddler in thebackgroundUsedjob aid:JNL-111AftercallgoalachievedAsk aboutweekendplansUsed jobaid:OPE-153Signed up forWorkshop,LeadershipChat, or a JUCourseOfferadditionalassistanceQuotedprocessingtimes for aW/DCallerasks forM&E feeCallerNeeds NYspecificformSend aWorkRequestUsed jobaid:OPE-360Caller asksto leave areview orsurveyCallerrequestsa callbackCallermentionsa familymemberUsed jobaid:OPE-007CallerrequestsbeneficiarychangeAskabout theweatherCaller askswhat ratethey'reearning

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller makes a joke
  2. Used Verification Guidelines (or LOG)
  3. Caller has more than 5 contracts or policies
  4. Caller needs a password
  5. Receive a 95% or higher on a QA Eval (this month)
  6. Can hear dog or toddler in the background
  7. Used job aid: JNL-111
  8. Aftercall goal achieved
  9. Ask about weekend plans
  10. Used job aid: OPE-153
  11. Signed up for Workshop, Leadership Chat, or a JU Course
  12. Offer additional assistance
  13. Quoted processing times for a W/D
  14. Caller asks for M&E fee
  15. Caller Needs NY specific form
  16. Send a Work Request
  17. Used job aid: OPE-360
  18. Caller asks to leave a review or survey
  19. Caller requests a callback
  20. Caller mentions a family member
  21. Used job aid: OPE-007
  22. Caller requests beneficiary change
  23. Ask about the weather
  24. Caller asks what rate they're earning