Send aWorkRequestQuotedprocessingtimes for aW/DCan heardog ortoddler in thebackgroundAskabout theweatherUsed jobaid:OPE-360Signed up forWorkshop,LeadershipChat, or a JUCourseUsedVerificationGuidelines(or LOG)CallerNeeds NYspecificformAsk aboutweekendplansCallermentionsa familymemberCallermakesa jokeUsed jobaid:OPE-007OfferadditionalassistanceCaller hasmore than5 contractsor policiesUsedjob aid:JNL-111Receive a95% orhigher on aQA Eval (thismonth)Used jobaid:OPE-153Caller asksto leave areview orsurveyCaller askswhat ratethey'reearningAftercallgoalachievedCallerneeds apasswordCallerasks forM&E feeCallerrequestsa callbackCallerrequestsbeneficiarychangeSend aWorkRequestQuotedprocessingtimes for aW/DCan heardog ortoddler in thebackgroundAskabout theweatherUsed jobaid:OPE-360Signed up forWorkshop,LeadershipChat, or a JUCourseUsedVerificationGuidelines(or LOG)CallerNeeds NYspecificformAsk aboutweekendplansCallermentionsa familymemberCallermakesa jokeUsed jobaid:OPE-007OfferadditionalassistanceCaller hasmore than5 contractsor policiesUsedjob aid:JNL-111Receive a95% orhigher on aQA Eval (thismonth)Used jobaid:OPE-153Caller asksto leave areview orsurveyCaller askswhat ratethey'reearningAftercallgoalachievedCallerneeds apasswordCallerasks forM&E feeCallerrequestsa callbackCallerrequestsbeneficiarychange

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a Work Request
  2. Quoted processing times for a W/D
  3. Can hear dog or toddler in the background
  4. Ask about the weather
  5. Used job aid: OPE-360
  6. Signed up for Workshop, Leadership Chat, or a JU Course
  7. Used Verification Guidelines (or LOG)
  8. Caller Needs NY specific form
  9. Ask about weekend plans
  10. Caller mentions a family member
  11. Caller makes a joke
  12. Used job aid: OPE-007
  13. Offer additional assistance
  14. Caller has more than 5 contracts or policies
  15. Used job aid: JNL-111
  16. Receive a 95% or higher on a QA Eval (this month)
  17. Used job aid: OPE-153
  18. Caller asks to leave a review or survey
  19. Caller asks what rate they're earning
  20. Aftercall goal achieved
  21. Caller needs a password
  22. Caller asks for M&E fee
  23. Caller requests a callback
  24. Caller requests beneficiary change