CallerrequestsbeneficiarychangeCallermentionsa familymemberSend aWorkRequestAftercallgoalachievedReceive a95% orhigher on aQA Eval (thismonth)Callerneeds apasswordCallermakesa jokeCallerasks forM&E feeUsed jobaid:OPE-007Caller hasmore than5 contractsor policiesAskabout theweatherUsed jobaid:OPE-153Used jobaid:OPE-360Caller askswhat ratethey'reearningQuotedprocessingtimes for aW/DCaller asksto leave areview orsurveySigned up forWorkshop,LeadershipChat, or a JUCourseUsedVerificationGuidelines(or LOG)Callerrequestsa callbackUsedjob aid:JNL-111OfferadditionalassistanceCallerNeeds NYspecificformCan heardog ortoddler in thebackgroundAsk aboutweekendplansCallerrequestsbeneficiarychangeCallermentionsa familymemberSend aWorkRequestAftercallgoalachievedReceive a95% orhigher on aQA Eval (thismonth)Callerneeds apasswordCallermakesa jokeCallerasks forM&E feeUsed jobaid:OPE-007Caller hasmore than5 contractsor policiesAskabout theweatherUsed jobaid:OPE-153Used jobaid:OPE-360Caller askswhat ratethey'reearningQuotedprocessingtimes for aW/DCaller asksto leave areview orsurveySigned up forWorkshop,LeadershipChat, or a JUCourseUsedVerificationGuidelines(or LOG)Callerrequestsa callbackUsedjob aid:JNL-111OfferadditionalassistanceCallerNeeds NYspecificformCan heardog ortoddler in thebackgroundAsk aboutweekendplans

SQM WEEK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller requests beneficiary change
  2. Caller mentions a family member
  3. Send a Work Request
  4. Aftercall goal achieved
  5. Receive a 95% or higher on a QA Eval (this month)
  6. Caller needs a password
  7. Caller makes a joke
  8. Caller asks for M&E fee
  9. Used job aid: OPE-007
  10. Caller has more than 5 contracts or policies
  11. Ask about the weather
  12. Used job aid: OPE-153
  13. Used job aid: OPE-360
  14. Caller asks what rate they're earning
  15. Quoted processing times for a W/D
  16. Caller asks to leave a review or survey
  17. Signed up for Workshop, Leadership Chat, or a JU Course
  18. Used Verification Guidelines (or LOG)
  19. Caller requests a callback
  20. Used job aid: JNL-111
  21. Offer additional assistance
  22. Caller Needs NY specific form
  23. Can hear dog or toddler in the background
  24. Ask about weekend plans