This bingo card has a free space and 24 words: Caller mentions a family member, Caller requests a callback, Caller Needs NY specific form, Used job aid: JNL-111, Caller asks to leave a review or survey, Receive a 95% or higher on a QA Eval (this month), Send a Work Request, Used job aid: OPE-007, Quoted processing times for a W/D, Ask about weekend plans, Offer additional assistance, Used job aid: OPE-360, Can hear dog or toddler in the background, Caller requests beneficiary change, Ask about the weather, Aftercall goal achieved, Caller asks what rate they're earning, Used job aid: OPE-153, Used Verification Guidelines (or LOG), Caller asks for M&E fee, Caller needs a password, Caller has more than 5 contracts or policies, Caller makes a joke and Signed up for Workshop, Leadership Chat, or a JU Course.
SQM Week Bingo | Call Center Bingo | Sales Team | Call Center | Call Center
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