AccessedGuruTake yourbreak orlunch ontimeUsedmerchantaccessUsedCustomerCare ingreetingHelpedsomeonestay firedup!Say "Hi"toDenyealDe-escalateangrycustomerDemoed aSpeed ofTrustbehaviorUsedcoachingfeedbackCompletedfollow upunder 1minutesSaved anaccountw/o issuinga creditTake a picwith theCustomerCare BearUsed themerchantsname whileon the callSaid "Hi"tosomeonenewReceivedaKudos!!Saved anaccount w/oreducingratesMade amerchantsmileAddressedan alertShowedup on timefor myshiftGave a highfive to ateam leador managerSmiledwhile ona callCompleteda callwithoutusing holdThankeda merchfor doingbiz with usSavedan EPXaccountAccessedGuruTake yourbreak orlunch ontimeUsedmerchantaccessUsedCustomerCare ingreetingHelpedsomeonestay firedup!Say "Hi"toDenyealDe-escalateangrycustomerDemoed aSpeed ofTrustbehaviorUsedcoachingfeedbackCompletedfollow upunder 1minutesSaved anaccountw/o issuinga creditTake a picwith theCustomerCare BearUsed themerchantsname whileon the callSaid "Hi"tosomeonenewReceivedaKudos!!Saved anaccount w/oreducingratesMade amerchantsmileAddressedan alertShowedup on timefor myshiftGave a highfive to ateam leador managerSmiledwhile ona callCompleteda callwithoutusing holdThankeda merchfor doingbiz with usSavedan EPXaccount

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accessed Guru
  2. Take your break or lunch on time
  3. Used merchant access
  4. Used Customer Care in greeting
  5. Helped someone stay fired up!
  6. Say "Hi" to Denyeal
  7. De- escalate angry customer
  8. Demoed a Speed of Trust behavior
  9. Used coaching feedback
  10. Completed follow up under 1 minutes
  11. Saved an account w/o issuing a credit
  12. Take a pic with the Customer Care Bear
  13. Used the merchants name while on the call
  14. Said "Hi" to someone new
  15. Received a Kudos!!
  16. Saved an account w/o reducing rates
  17. Made a merchant smile
  18. Addressed an alert
  19. Showed up on time for my shift
  20. Gave a high five to a team lead or manager
  21. Smiled while on a call
  22. Completed a call without using hold
  23. Thanked a merch for doing biz with us
  24. Saved an EPX account