Say "Hi"toDenyealSaved anaccount w/oreducingratesTake a picwith theCustomerCare BearSaved anaccountw/o issuinga creditMade amerchantsmileUsedCustomerCare ingreetingUsedmerchantaccessDe-escalateangrycustomerAddressedan alertSavedan EPXaccountReceivedaKudos!!Used themerchantsname whileon the callSmiledwhile ona callUsedcoachingfeedbackCompletedfollow upunder 1minutesThankeda merchfor doingbiz with usDemoed aSpeed ofTrustbehaviorShowedup on timefor myshiftAccessedGuruSaid "Hi"tosomeonenewGave a highfive to ateam leador managerTake yourbreak orlunch ontimeCompleteda callwithoutusing holdHelpedsomeonestay firedup!Say "Hi"toDenyealSaved anaccount w/oreducingratesTake a picwith theCustomerCare BearSaved anaccountw/o issuinga creditMade amerchantsmileUsedCustomerCare ingreetingUsedmerchantaccessDe-escalateangrycustomerAddressedan alertSavedan EPXaccountReceivedaKudos!!Used themerchantsname whileon the callSmiledwhile ona callUsedcoachingfeedbackCompletedfollow upunder 1minutesThankeda merchfor doingbiz with usDemoed aSpeed ofTrustbehaviorShowedup on timefor myshiftAccessedGuruSaid "Hi"tosomeonenewGave a highfive to ateam leador managerTake yourbreak orlunch ontimeCompleteda callwithoutusing holdHelpedsomeonestay firedup!

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say "Hi" to Denyeal
  2. Saved an account w/o reducing rates
  3. Take a pic with the Customer Care Bear
  4. Saved an account w/o issuing a credit
  5. Made a merchant smile
  6. Used Customer Care in greeting
  7. Used merchant access
  8. De- escalate angry customer
  9. Addressed an alert
  10. Saved an EPX account
  11. Received a Kudos!!
  12. Used the merchants name while on the call
  13. Smiled while on a call
  14. Used coaching feedback
  15. Completed follow up under 1 minutes
  16. Thanked a merch for doing biz with us
  17. Demoed a Speed of Trust behavior
  18. Showed up on time for my shift
  19. Accessed Guru
  20. Said "Hi" to someone new
  21. Gave a high five to a team lead or manager
  22. Take your break or lunch on time
  23. Completed a call without using hold
  24. Helped someone stay fired up!