Saved anaccountw/o issuinga creditTake a picwith theCustomerCare BearUsed themerchantsname whileon the callSaid "Hi"tosomeonenewTake yourbreak orlunch ontimeCompletedfollow upunder 1minutesSmiledwhile ona callSaved anaccount w/oreducingratesDe-escalateangrycustomerShowedup on timefor myshiftAddressedan alertDemoed aSpeed ofTrustbehaviorGave a highfive to ateam leador managerUsedCustomerCare ingreetingThankeda merchfor doingbiz with usAccessedGuruUsedcoachingfeedbackReceivedaKudos!!Say "Hi"toDenyealMade amerchantsmileUsedmerchantaccessSavedan EPXaccountHelpedsomeonestay firedup!Completeda callwithoutusing holdSaved anaccountw/o issuinga creditTake a picwith theCustomerCare BearUsed themerchantsname whileon the callSaid "Hi"tosomeonenewTake yourbreak orlunch ontimeCompletedfollow upunder 1minutesSmiledwhile ona callSaved anaccount w/oreducingratesDe-escalateangrycustomerShowedup on timefor myshiftAddressedan alertDemoed aSpeed ofTrustbehaviorGave a highfive to ateam leador managerUsedCustomerCare ingreetingThankeda merchfor doingbiz with usAccessedGuruUsedcoachingfeedbackReceivedaKudos!!Say "Hi"toDenyealMade amerchantsmileUsedmerchantaccessSavedan EPXaccountHelpedsomeonestay firedup!Completeda callwithoutusing hold

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saved an account w/o issuing a credit
  2. Take a pic with the Customer Care Bear
  3. Used the merchants name while on the call
  4. Said "Hi" to someone new
  5. Take your break or lunch on time
  6. Completed follow up under 1 minutes
  7. Smiled while on a call
  8. Saved an account w/o reducing rates
  9. De- escalate angry customer
  10. Showed up on time for my shift
  11. Addressed an alert
  12. Demoed a Speed of Trust behavior
  13. Gave a high five to a team lead or manager
  14. Used Customer Care in greeting
  15. Thanked a merch for doing biz with us
  16. Accessed Guru
  17. Used coaching feedback
  18. Received a Kudos!!
  19. Say "Hi" to Denyeal
  20. Made a merchant smile
  21. Used merchant access
  22. Saved an EPX account
  23. Helped someone stay fired up!
  24. Completed a call without using hold