Gave a highfive to ateam leador managerShowedup on timefor myshiftDe-escalateangrycustomerCompletedfollow upunder 1minutesSaved anaccount w/oreducingratesSay "Hi"toDenyealUsed themerchantsname whileon the callMade amerchantsmileUsedCustomerCare ingreetingDemoed aSpeed ofTrustbehaviorSmiledwhile ona callHelpedsomeonestay firedup!ReceivedaKudos!!Saved anaccountw/o issuinga creditUsedmerchantaccessUsedcoachingfeedbackAddressedan alertThankeda merchfor doingbiz with usTake yourbreak orlunch ontimeSaid "Hi"tosomeonenewAccessedGuruCompleteda callwithoutusing holdSavedan EPXaccountTake a picwith theCustomerCare BearGave a highfive to ateam leador managerShowedup on timefor myshiftDe-escalateangrycustomerCompletedfollow upunder 1minutesSaved anaccount w/oreducingratesSay "Hi"toDenyealUsed themerchantsname whileon the callMade amerchantsmileUsedCustomerCare ingreetingDemoed aSpeed ofTrustbehaviorSmiledwhile ona callHelpedsomeonestay firedup!ReceivedaKudos!!Saved anaccountw/o issuinga creditUsedmerchantaccessUsedcoachingfeedbackAddressedan alertThankeda merchfor doingbiz with usTake yourbreak orlunch ontimeSaid "Hi"tosomeonenewAccessedGuruCompleteda callwithoutusing holdSavedan EPXaccountTake a picwith theCustomerCare Bear

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave a high five to a team lead or manager
  2. Showed up on time for my shift
  3. De- escalate angry customer
  4. Completed follow up under 1 minutes
  5. Saved an account w/o reducing rates
  6. Say "Hi" to Denyeal
  7. Used the merchants name while on the call
  8. Made a merchant smile
  9. Used Customer Care in greeting
  10. Demoed a Speed of Trust behavior
  11. Smiled while on a call
  12. Helped someone stay fired up!
  13. Received a Kudos!!
  14. Saved an account w/o issuing a credit
  15. Used merchant access
  16. Used coaching feedback
  17. Addressed an alert
  18. Thanked a merch for doing biz with us
  19. Take your break or lunch on time
  20. Said "Hi" to someone new
  21. Accessed Guru
  22. Completed a call without using hold
  23. Saved an EPX account
  24. Take a pic with the Customer Care Bear