Saved anaccountw/o issuinga creditSmiledwhile ona callTake yourbreak orlunch ontimeUsedcoachingfeedbackCompleteda callwithoutusing holdSaid "Hi"tosomeonenewShowedup on timefor myshiftCompletedfollow upunder 1minutesGave a highfive to ateam leador managerUsed themerchantsname whileon the callThankeda merchfor doingbiz with usAccessedGuruUsedCustomerCare ingreetingMade amerchantsmileReceivedaKudos!!Say "Hi"toDenyealDe-escalateangrycustomerSavedan EPXaccountUsedmerchantaccessSaved anaccount w/oreducingratesTake a picwith theCustomerCare BearDemoed aSpeed ofTrustbehaviorAddressedan alertHelpedsomeonestay firedup!Saved anaccountw/o issuinga creditSmiledwhile ona callTake yourbreak orlunch ontimeUsedcoachingfeedbackCompleteda callwithoutusing holdSaid "Hi"tosomeonenewShowedup on timefor myshiftCompletedfollow upunder 1minutesGave a highfive to ateam leador managerUsed themerchantsname whileon the callThankeda merchfor doingbiz with usAccessedGuruUsedCustomerCare ingreetingMade amerchantsmileReceivedaKudos!!Say "Hi"toDenyealDe-escalateangrycustomerSavedan EPXaccountUsedmerchantaccessSaved anaccount w/oreducingratesTake a picwith theCustomerCare BearDemoed aSpeed ofTrustbehaviorAddressedan alertHelpedsomeonestay firedup!

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saved an account w/o issuing a credit
  2. Smiled while on a call
  3. Take your break or lunch on time
  4. Used coaching feedback
  5. Completed a call without using hold
  6. Said "Hi" to someone new
  7. Showed up on time for my shift
  8. Completed follow up under 1 minutes
  9. Gave a high five to a team lead or manager
  10. Used the merchants name while on the call
  11. Thanked a merch for doing biz with us
  12. Accessed Guru
  13. Used Customer Care in greeting
  14. Made a merchant smile
  15. Received a Kudos!!
  16. Say "Hi" to Denyeal
  17. De- escalate angry customer
  18. Saved an EPX account
  19. Used merchant access
  20. Saved an account w/o reducing rates
  21. Take a pic with the Customer Care Bear
  22. Demoed a Speed of Trust behavior
  23. Addressed an alert
  24. Helped someone stay fired up!