Saved anaccount w/oreducingratesSay "Hi"toDenyealTake yourbreak orlunch ontimeUsedcoachingfeedbackGave a highfive to ateam leador managerReceivedaKudos!!Thankeda merchfor doingbiz with usSmiledwhile ona callMade amerchantsmileTake a picwith theCustomerCare BearDe-escalateangrycustomerSaved anaccountw/o issuinga creditSavedan EPXaccountCompletedfollow upunder 1minutesShowedup on timefor myshiftHelpedsomeonestay firedup!Demoed aSpeed ofTrustbehaviorUsedCustomerCare ingreetingCompleteda callwithoutusing holdUsedmerchantaccessSaid "Hi"tosomeonenewAccessedGuruUsed themerchantsname whileon the callAddressedan alertSaved anaccount w/oreducingratesSay "Hi"toDenyealTake yourbreak orlunch ontimeUsedcoachingfeedbackGave a highfive to ateam leador managerReceivedaKudos!!Thankeda merchfor doingbiz with usSmiledwhile ona callMade amerchantsmileTake a picwith theCustomerCare BearDe-escalateangrycustomerSaved anaccountw/o issuinga creditSavedan EPXaccountCompletedfollow upunder 1minutesShowedup on timefor myshiftHelpedsomeonestay firedup!Demoed aSpeed ofTrustbehaviorUsedCustomerCare ingreetingCompleteda callwithoutusing holdUsedmerchantaccessSaid "Hi"tosomeonenewAccessedGuruUsed themerchantsname whileon the callAddressedan alert

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Saved an account w/o reducing rates
  2. Say "Hi" to Denyeal
  3. Take your break or lunch on time
  4. Used coaching feedback
  5. Gave a high five to a team lead or manager
  6. Received a Kudos!!
  7. Thanked a merch for doing biz with us
  8. Smiled while on a call
  9. Made a merchant smile
  10. Take a pic with the Customer Care Bear
  11. De- escalate angry customer
  12. Saved an account w/o issuing a credit
  13. Saved an EPX account
  14. Completed follow up under 1 minutes
  15. Showed up on time for my shift
  16. Helped someone stay fired up!
  17. Demoed a Speed of Trust behavior
  18. Used Customer Care in greeting
  19. Completed a call without using hold
  20. Used merchant access
  21. Said "Hi" to someone new
  22. Accessed Guru
  23. Used the merchants name while on the call
  24. Addressed an alert