Say "Hi"toDenyealAddressedan alertDe-escalateangrycustomerSavedan EPXaccountSaved anaccount w/oreducingratesSmiledwhile ona callCompleteda callwithoutusing holdUsedCustomerCare ingreetingThankeda merchfor doingbiz with usAccessedGuruTake a picwith theCustomerCare BearGave a highfive to ateam leador managerSaid "Hi"tosomeonenewUsed themerchantsname whileon the callCompletedfollow upunder 1minutesTake yourbreak orlunch ontimeUsedmerchantaccessReceivedaKudos!!UsedcoachingfeedbackDemoed aSpeed ofTrustbehaviorMade amerchantsmileHelpedsomeonestay firedup!Showedup on timefor myshiftSaved anaccountw/o issuinga creditSay "Hi"toDenyealAddressedan alertDe-escalateangrycustomerSavedan EPXaccountSaved anaccount w/oreducingratesSmiledwhile ona callCompleteda callwithoutusing holdUsedCustomerCare ingreetingThankeda merchfor doingbiz with usAccessedGuruTake a picwith theCustomerCare BearGave a highfive to ateam leador managerSaid "Hi"tosomeonenewUsed themerchantsname whileon the callCompletedfollow upunder 1minutesTake yourbreak orlunch ontimeUsedmerchantaccessReceivedaKudos!!UsedcoachingfeedbackDemoed aSpeed ofTrustbehaviorMade amerchantsmileHelpedsomeonestay firedup!Showedup on timefor myshiftSaved anaccountw/o issuinga credit

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say "Hi" to Denyeal
  2. Addressed an alert
  3. De- escalate angry customer
  4. Saved an EPX account
  5. Saved an account w/o reducing rates
  6. Smiled while on a call
  7. Completed a call without using hold
  8. Used Customer Care in greeting
  9. Thanked a merch for doing biz with us
  10. Accessed Guru
  11. Take a pic with the Customer Care Bear
  12. Gave a high five to a team lead or manager
  13. Said "Hi" to someone new
  14. Used the merchants name while on the call
  15. Completed follow up under 1 minutes
  16. Take your break or lunch on time
  17. Used merchant access
  18. Received a Kudos!!
  19. Used coaching feedback
  20. Demoed a Speed of Trust behavior
  21. Made a merchant smile
  22. Helped someone stay fired up!
  23. Showed up on time for my shift
  24. Saved an account w/o issuing a credit