Take a picwith theCustomerCare BearAddressedan alertUsedCustomerCare ingreetingSmiledwhile ona callUsed themerchantsname whileon the callCompleteda callwithoutusing holdHelpedsomeonestay firedup!Showedup on timefor myshiftSaid "Hi"tosomeonenewTake yourbreak orlunch ontimeCompletedfollow upunder 1minutesSaved anaccount w/oreducingratesUsedmerchantaccessDemoed aSpeed ofTrustbehaviorReceivedaKudos!!Say "Hi"toDenyealMade amerchantsmileSavedan EPXaccountGave a highfive to ateam leador managerThankeda merchfor doingbiz with usDe-escalateangrycustomerUsedcoachingfeedbackAccessedGuruSaved anaccountw/o issuinga creditTake a picwith theCustomerCare BearAddressedan alertUsedCustomerCare ingreetingSmiledwhile ona callUsed themerchantsname whileon the callCompleteda callwithoutusing holdHelpedsomeonestay firedup!Showedup on timefor myshiftSaid "Hi"tosomeonenewTake yourbreak orlunch ontimeCompletedfollow upunder 1minutesSaved anaccount w/oreducingratesUsedmerchantaccessDemoed aSpeed ofTrustbehaviorReceivedaKudos!!Say "Hi"toDenyealMade amerchantsmileSavedan EPXaccountGave a highfive to ateam leador managerThankeda merchfor doingbiz with usDe-escalateangrycustomerUsedcoachingfeedbackAccessedGuruSaved anaccountw/o issuinga credit

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a pic with the Customer Care Bear
  2. Addressed an alert
  3. Used Customer Care in greeting
  4. Smiled while on a call
  5. Used the merchants name while on the call
  6. Completed a call without using hold
  7. Helped someone stay fired up!
  8. Showed up on time for my shift
  9. Said "Hi" to someone new
  10. Take your break or lunch on time
  11. Completed follow up under 1 minutes
  12. Saved an account w/o reducing rates
  13. Used merchant access
  14. Demoed a Speed of Trust behavior
  15. Received a Kudos!!
  16. Say "Hi" to Denyeal
  17. Made a merchant smile
  18. Saved an EPX account
  19. Gave a high five to a team lead or manager
  20. Thanked a merch for doing biz with us
  21. De- escalate angry customer
  22. Used coaching feedback
  23. Accessed Guru
  24. Saved an account w/o issuing a credit