Gave a highfive to ateam leador managerMade amerchantsmileSaved anaccount w/oreducingratesUsedcoachingfeedbackReceivedaKudos!!Say "Hi"toDenyealSaid "Hi"tosomeonenewSmiledwhile ona callShowedup on timefor myshiftThankeda merchfor doingbiz with usSaved anaccountw/o issuinga creditAddressedan alertUsedCustomerCare ingreetingAccessedGuruHelpedsomeonestay firedup!Completedfollow upunder 1minutesSavedan EPXaccountTake yourbreak orlunch ontimeTake a picwith theCustomerCare BearDe-escalateangrycustomerCompleteda callwithoutusing holdUsedmerchantaccessDemoed aSpeed ofTrustbehaviorUsed themerchantsname whileon the callGave a highfive to ateam leador managerMade amerchantsmileSaved anaccount w/oreducingratesUsedcoachingfeedbackReceivedaKudos!!Say "Hi"toDenyealSaid "Hi"tosomeonenewSmiledwhile ona callShowedup on timefor myshiftThankeda merchfor doingbiz with usSaved anaccountw/o issuinga creditAddressedan alertUsedCustomerCare ingreetingAccessedGuruHelpedsomeonestay firedup!Completedfollow upunder 1minutesSavedan EPXaccountTake yourbreak orlunch ontimeTake a picwith theCustomerCare BearDe-escalateangrycustomerCompleteda callwithoutusing holdUsedmerchantaccessDemoed aSpeed ofTrustbehaviorUsed themerchantsname whileon the call

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave a high five to a team lead or manager
  2. Made a merchant smile
  3. Saved an account w/o reducing rates
  4. Used coaching feedback
  5. Received a Kudos!!
  6. Say "Hi" to Denyeal
  7. Said "Hi" to someone new
  8. Smiled while on a call
  9. Showed up on time for my shift
  10. Thanked a merch for doing biz with us
  11. Saved an account w/o issuing a credit
  12. Addressed an alert
  13. Used Customer Care in greeting
  14. Accessed Guru
  15. Helped someone stay fired up!
  16. Completed follow up under 1 minutes
  17. Saved an EPX account
  18. Take your break or lunch on time
  19. Take a pic with the Customer Care Bear
  20. De- escalate angry customer
  21. Completed a call without using hold
  22. Used merchant access
  23. Demoed a Speed of Trust behavior
  24. Used the merchants name while on the call