Demoed aSpeed ofTrustbehaviorShowedup on timefor myshiftAccessedGuruSavedan EPXaccountSaved anaccount w/oreducingratesReceivedaKudos!!Addressedan alertCompletedfollow upunder 1minutesDe-escalateangrycustomerSaved anaccountw/o issuinga creditSmiledwhile ona callUsed themerchantsname whileon the callUsedcoachingfeedbackCompleteda callwithoutusing holdTake a picwith theCustomerCare BearSaid "Hi"tosomeonenewThankeda merchfor doingbiz with usTake yourbreak orlunch ontimeGave a highfive to ateam leador managerUsedCustomerCare ingreetingMade amerchantsmileUsedmerchantaccessSay "Hi"toDenyealHelpedsomeonestay firedup!Demoed aSpeed ofTrustbehaviorShowedup on timefor myshiftAccessedGuruSavedan EPXaccountSaved anaccount w/oreducingratesReceivedaKudos!!Addressedan alertCompletedfollow upunder 1minutesDe-escalateangrycustomerSaved anaccountw/o issuinga creditSmiledwhile ona callUsed themerchantsname whileon the callUsedcoachingfeedbackCompleteda callwithoutusing holdTake a picwith theCustomerCare BearSaid "Hi"tosomeonenewThankeda merchfor doingbiz with usTake yourbreak orlunch ontimeGave a highfive to ateam leador managerUsedCustomerCare ingreetingMade amerchantsmileUsedmerchantaccessSay "Hi"toDenyealHelpedsomeonestay firedup!

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Demoed a Speed of Trust behavior
  2. Showed up on time for my shift
  3. Accessed Guru
  4. Saved an EPX account
  5. Saved an account w/o reducing rates
  6. Received a Kudos!!
  7. Addressed an alert
  8. Completed follow up under 1 minutes
  9. De- escalate angry customer
  10. Saved an account w/o issuing a credit
  11. Smiled while on a call
  12. Used the merchants name while on the call
  13. Used coaching feedback
  14. Completed a call without using hold
  15. Take a pic with the Customer Care Bear
  16. Said "Hi" to someone new
  17. Thanked a merch for doing biz with us
  18. Take your break or lunch on time
  19. Gave a high five to a team lead or manager
  20. Used Customer Care in greeting
  21. Made a merchant smile
  22. Used merchant access
  23. Say "Hi" to Denyeal
  24. Helped someone stay fired up!