Helpedsomeonestay firedup!Showedup on timefor myshiftReceivedaKudos!!Saved anaccountw/o issuinga creditAddressedan alertDemoed aSpeed ofTrustbehaviorThankeda merchfor doingbiz with usUsed themerchantsname whileon the callDe-escalateangrycustomerCompleteda callwithoutusing holdSay "Hi"toDenyealUsedmerchantaccessGave a highfive to ateam leador managerSaved anaccount w/oreducingratesMade amerchantsmileUsedCustomerCare ingreetingSaid "Hi"tosomeonenewSmiledwhile ona callTake a picwith theCustomerCare BearCompletedfollow upunder 1minutesUsedcoachingfeedbackAccessedGuruTake yourbreak orlunch ontimeSavedan EPXaccountHelpedsomeonestay firedup!Showedup on timefor myshiftReceivedaKudos!!Saved anaccountw/o issuinga creditAddressedan alertDemoed aSpeed ofTrustbehaviorThankeda merchfor doingbiz with usUsed themerchantsname whileon the callDe-escalateangrycustomerCompleteda callwithoutusing holdSay "Hi"toDenyealUsedmerchantaccessGave a highfive to ateam leador managerSaved anaccount w/oreducingratesMade amerchantsmileUsedCustomerCare ingreetingSaid "Hi"tosomeonenewSmiledwhile ona callTake a picwith theCustomerCare BearCompletedfollow upunder 1minutesUsedcoachingfeedbackAccessedGuruTake yourbreak orlunch ontimeSavedan EPXaccount

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Helped someone stay fired up!
  2. Showed up on time for my shift
  3. Received a Kudos!!
  4. Saved an account w/o issuing a credit
  5. Addressed an alert
  6. Demoed a Speed of Trust behavior
  7. Thanked a merch for doing biz with us
  8. Used the merchants name while on the call
  9. De- escalate angry customer
  10. Completed a call without using hold
  11. Say "Hi" to Denyeal
  12. Used merchant access
  13. Gave a high five to a team lead or manager
  14. Saved an account w/o reducing rates
  15. Made a merchant smile
  16. Used Customer Care in greeting
  17. Said "Hi" to someone new
  18. Smiled while on a call
  19. Take a pic with the Customer Care Bear
  20. Completed follow up under 1 minutes
  21. Used coaching feedback
  22. Accessed Guru
  23. Take your break or lunch on time
  24. Saved an EPX account