Helpedsomeonestay firedup!Saved anaccountw/o issuinga creditUsedmerchantaccessTake yourbreak orlunch ontimeAccessedGuruDe-escalateangrycustomerDemoed aSpeed ofTrustbehaviorSaid "Hi"tosomeonenewReceivedaKudos!!Thankeda merchfor doingbiz with usUsedcoachingfeedbackUsed themerchantsname whileon the callCompletedfollow upunder 1minutesShowedup on timefor myshiftTake a picwith theCustomerCare BearSay "Hi"toDenyealGave a highfive to ateam leador managerUsedCustomerCare ingreetingSavedan EPXaccountAddressedan alertSaved anaccount w/oreducingratesCompleteda callwithoutusing holdMade amerchantsmileSmiledwhile ona callHelpedsomeonestay firedup!Saved anaccountw/o issuinga creditUsedmerchantaccessTake yourbreak orlunch ontimeAccessedGuruDe-escalateangrycustomerDemoed aSpeed ofTrustbehaviorSaid "Hi"tosomeonenewReceivedaKudos!!Thankeda merchfor doingbiz with usUsedcoachingfeedbackUsed themerchantsname whileon the callCompletedfollow upunder 1minutesShowedup on timefor myshiftTake a picwith theCustomerCare BearSay "Hi"toDenyealGave a highfive to ateam leador managerUsedCustomerCare ingreetingSavedan EPXaccountAddressedan alertSaved anaccount w/oreducingratesCompleteda callwithoutusing holdMade amerchantsmileSmiledwhile ona call

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped someone stay fired up!
  2. Saved an account w/o issuing a credit
  3. Used merchant access
  4. Take your break or lunch on time
  5. Accessed Guru
  6. De- escalate angry customer
  7. Demoed a Speed of Trust behavior
  8. Said "Hi" to someone new
  9. Received a Kudos!!
  10. Thanked a merch for doing biz with us
  11. Used coaching feedback
  12. Used the merchants name while on the call
  13. Completed follow up under 1 minutes
  14. Showed up on time for my shift
  15. Take a pic with the Customer Care Bear
  16. Say "Hi" to Denyeal
  17. Gave a high five to a team lead or manager
  18. Used Customer Care in greeting
  19. Saved an EPX account
  20. Addressed an alert
  21. Saved an account w/o reducing rates
  22. Completed a call without using hold
  23. Made a merchant smile
  24. Smiled while on a call