Savedan EPXaccountSaved anaccount w/oreducingratesSay "Hi"toDenyealSaved anaccountw/o issuinga creditAccessedGuruHelpedsomeonestay firedup!Made amerchantsmileGave a highfive to ateam leador managerUsedcoachingfeedbackTake a picwith theCustomerCare BearCompletedfollow upunder 1minutesSaid "Hi"tosomeonenewSmiledwhile ona callDe-escalateangrycustomerUsed themerchantsname whileon the callAddressedan alertCompleteda callwithoutusing holdUsedmerchantaccessUsedCustomerCare ingreetingDemoed aSpeed ofTrustbehaviorTake yourbreak orlunch ontimeShowedup on timefor myshiftThankeda merchfor doingbiz with usReceivedaKudos!!Savedan EPXaccountSaved anaccount w/oreducingratesSay "Hi"toDenyealSaved anaccountw/o issuinga creditAccessedGuruHelpedsomeonestay firedup!Made amerchantsmileGave a highfive to ateam leador managerUsedcoachingfeedbackTake a picwith theCustomerCare BearCompletedfollow upunder 1minutesSaid "Hi"tosomeonenewSmiledwhile ona callDe-escalateangrycustomerUsed themerchantsname whileon the callAddressedan alertCompleteda callwithoutusing holdUsedmerchantaccessUsedCustomerCare ingreetingDemoed aSpeed ofTrustbehaviorTake yourbreak orlunch ontimeShowedup on timefor myshiftThankeda merchfor doingbiz with usReceivedaKudos!!

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Saved an EPX account
  2. Saved an account w/o reducing rates
  3. Say "Hi" to Denyeal
  4. Saved an account w/o issuing a credit
  5. Accessed Guru
  6. Helped someone stay fired up!
  7. Made a merchant smile
  8. Gave a high five to a team lead or manager
  9. Used coaching feedback
  10. Take a pic with the Customer Care Bear
  11. Completed follow up under 1 minutes
  12. Said "Hi" to someone new
  13. Smiled while on a call
  14. De- escalate angry customer
  15. Used the merchants name while on the call
  16. Addressed an alert
  17. Completed a call without using hold
  18. Used merchant access
  19. Used Customer Care in greeting
  20. Demoed a Speed of Trust behavior
  21. Take your break or lunch on time
  22. Showed up on time for my shift
  23. Thanked a merch for doing biz with us
  24. Received a Kudos!!