Thankeda merchfor doingbiz with usTake yourbreak orlunch ontimeSaved anaccountw/o issuinga creditSavedan EPXaccountUsedmerchantaccessUsed themerchantsname whileon the callGave a highfive to ateam leador managerSaid "Hi"tosomeonenewReceivedaKudos!!De-escalateangrycustomerSay "Hi"toDenyealCompletedfollow upunder 1minutesDemoed aSpeed ofTrustbehaviorSmiledwhile ona callHelpedsomeonestay firedup!Completeda callwithoutusing holdUsedCustomerCare ingreetingSaved anaccount w/oreducingratesMade amerchantsmileShowedup on timefor myshiftAccessedGuruAddressedan alertUsedcoachingfeedbackTake a picwith theCustomerCare BearThankeda merchfor doingbiz with usTake yourbreak orlunch ontimeSaved anaccountw/o issuinga creditSavedan EPXaccountUsedmerchantaccessUsed themerchantsname whileon the callGave a highfive to ateam leador managerSaid "Hi"tosomeonenewReceivedaKudos!!De-escalateangrycustomerSay "Hi"toDenyealCompletedfollow upunder 1minutesDemoed aSpeed ofTrustbehaviorSmiledwhile ona callHelpedsomeonestay firedup!Completeda callwithoutusing holdUsedCustomerCare ingreetingSaved anaccount w/oreducingratesMade amerchantsmileShowedup on timefor myshiftAccessedGuruAddressedan alertUsedcoachingfeedbackTake a picwith theCustomerCare Bear

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked a merch for doing biz with us
  2. Take your break or lunch on time
  3. Saved an account w/o issuing a credit
  4. Saved an EPX account
  5. Used merchant access
  6. Used the merchants name while on the call
  7. Gave a high five to a team lead or manager
  8. Said "Hi" to someone new
  9. Received a Kudos!!
  10. De- escalate angry customer
  11. Say "Hi" to Denyeal
  12. Completed follow up under 1 minutes
  13. Demoed a Speed of Trust behavior
  14. Smiled while on a call
  15. Helped someone stay fired up!
  16. Completed a call without using hold
  17. Used Customer Care in greeting
  18. Saved an account w/o reducing rates
  19. Made a merchant smile
  20. Showed up on time for my shift
  21. Accessed Guru
  22. Addressed an alert
  23. Used coaching feedback
  24. Take a pic with the Customer Care Bear