Completeda callwithoutusing holdTake yourbreak orlunch ontimeAddressedan alertUsedmerchantaccessReceivedaKudos!!AccessedGuruGave a highfive to ateam leador managerHelpedsomeonestay firedup!Used themerchantsname whileon the callMade amerchantsmileSaved anaccount w/oreducingratesSay "Hi"toDenyealUsedcoachingfeedbackShowedup on timefor myshiftCompletedfollow upunder 1minutesDe-escalateangrycustomerSavedan EPXaccountSaid "Hi"tosomeonenewSmiledwhile ona callSaved anaccountw/o issuinga creditThankeda merchfor doingbiz with usDemoed aSpeed ofTrustbehaviorTake a picwith theCustomerCare BearUsedCustomerCare ingreetingCompleteda callwithoutusing holdTake yourbreak orlunch ontimeAddressedan alertUsedmerchantaccessReceivedaKudos!!AccessedGuruGave a highfive to ateam leador managerHelpedsomeonestay firedup!Used themerchantsname whileon the callMade amerchantsmileSaved anaccount w/oreducingratesSay "Hi"toDenyealUsedcoachingfeedbackShowedup on timefor myshiftCompletedfollow upunder 1minutesDe-escalateangrycustomerSavedan EPXaccountSaid "Hi"tosomeonenewSmiledwhile ona callSaved anaccountw/o issuinga creditThankeda merchfor doingbiz with usDemoed aSpeed ofTrustbehaviorTake a picwith theCustomerCare BearUsedCustomerCare ingreeting

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a call without using hold
  2. Take your break or lunch on time
  3. Addressed an alert
  4. Used merchant access
  5. Received a Kudos!!
  6. Accessed Guru
  7. Gave a high five to a team lead or manager
  8. Helped someone stay fired up!
  9. Used the merchants name while on the call
  10. Made a merchant smile
  11. Saved an account w/o reducing rates
  12. Say "Hi" to Denyeal
  13. Used coaching feedback
  14. Showed up on time for my shift
  15. Completed follow up under 1 minutes
  16. De- escalate angry customer
  17. Saved an EPX account
  18. Said "Hi" to someone new
  19. Smiled while on a call
  20. Saved an account w/o issuing a credit
  21. Thanked a merch for doing biz with us
  22. Demoed a Speed of Trust behavior
  23. Take a pic with the Customer Care Bear
  24. Used Customer Care in greeting