Take yourbreak orlunch ontimeGave a highfive to ateam leador managerShowedup on timefor myshiftSavedan EPXaccountSmiledwhile ona callAccessedGuruSaved anaccountw/o issuinga creditSay "Hi"toDenyealSaid "Hi"tosomeonenewUsed themerchantsname whileon the callUsedmerchantaccessHelpedsomeonestay firedup!Take a picwith theCustomerCare BearMade amerchantsmileThankeda merchfor doingbiz with usCompletedfollow upunder 1minutesUsedcoachingfeedbackSaved anaccount w/oreducingratesCompleteda callwithoutusing holdDemoed aSpeed ofTrustbehaviorReceivedaKudos!!De-escalateangrycustomerAddressedan alertUsedCustomerCare ingreetingTake yourbreak orlunch ontimeGave a highfive to ateam leador managerShowedup on timefor myshiftSavedan EPXaccountSmiledwhile ona callAccessedGuruSaved anaccountw/o issuinga creditSay "Hi"toDenyealSaid "Hi"tosomeonenewUsed themerchantsname whileon the callUsedmerchantaccessHelpedsomeonestay firedup!Take a picwith theCustomerCare BearMade amerchantsmileThankeda merchfor doingbiz with usCompletedfollow upunder 1minutesUsedcoachingfeedbackSaved anaccount w/oreducingratesCompleteda callwithoutusing holdDemoed aSpeed ofTrustbehaviorReceivedaKudos!!De-escalateangrycustomerAddressedan alertUsedCustomerCare ingreeting

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take your break or lunch on time
  2. Gave a high five to a team lead or manager
  3. Showed up on time for my shift
  4. Saved an EPX account
  5. Smiled while on a call
  6. Accessed Guru
  7. Saved an account w/o issuing a credit
  8. Say "Hi" to Denyeal
  9. Said "Hi" to someone new
  10. Used the merchants name while on the call
  11. Used merchant access
  12. Helped someone stay fired up!
  13. Take a pic with the Customer Care Bear
  14. Made a merchant smile
  15. Thanked a merch for doing biz with us
  16. Completed follow up under 1 minutes
  17. Used coaching feedback
  18. Saved an account w/o reducing rates
  19. Completed a call without using hold
  20. Demoed a Speed of Trust behavior
  21. Received a Kudos!!
  22. De- escalate angry customer
  23. Addressed an alert
  24. Used Customer Care in greeting