Completeda callwithoutusing holdSaved anaccount w/oreducingratesHelpedsomeonestay firedup!Addressedan alertUsedcoachingfeedbackThankeda merchfor doingbiz with usUsedmerchantaccessShowedup on timefor myshiftUsedCustomerCare ingreetingSaved anaccountw/o issuinga creditSmiledwhile ona callDemoed aSpeed ofTrustbehaviorTake yourbreak orlunch ontimeDe-escalateangrycustomerMade amerchantsmileAccessedGuruUsed themerchantsname whileon the callSay "Hi"toDenyealSaid "Hi"tosomeonenewSavedan EPXaccountReceivedaKudos!!Take a picwith theCustomerCare BearGave a highfive to ateam leador managerCompletedfollow upunder 1minutesCompleteda callwithoutusing holdSaved anaccount w/oreducingratesHelpedsomeonestay firedup!Addressedan alertUsedcoachingfeedbackThankeda merchfor doingbiz with usUsedmerchantaccessShowedup on timefor myshiftUsedCustomerCare ingreetingSaved anaccountw/o issuinga creditSmiledwhile ona callDemoed aSpeed ofTrustbehaviorTake yourbreak orlunch ontimeDe-escalateangrycustomerMade amerchantsmileAccessedGuruUsed themerchantsname whileon the callSay "Hi"toDenyealSaid "Hi"tosomeonenewSavedan EPXaccountReceivedaKudos!!Take a picwith theCustomerCare BearGave a highfive to ateam leador managerCompletedfollow upunder 1minutes

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed a call without using hold
  2. Saved an account w/o reducing rates
  3. Helped someone stay fired up!
  4. Addressed an alert
  5. Used coaching feedback
  6. Thanked a merch for doing biz with us
  7. Used merchant access
  8. Showed up on time for my shift
  9. Used Customer Care in greeting
  10. Saved an account w/o issuing a credit
  11. Smiled while on a call
  12. Demoed a Speed of Trust behavior
  13. Take your break or lunch on time
  14. De- escalate angry customer
  15. Made a merchant smile
  16. Accessed Guru
  17. Used the merchants name while on the call
  18. Say "Hi" to Denyeal
  19. Said "Hi" to someone new
  20. Saved an EPX account
  21. Received a Kudos!!
  22. Take a pic with the Customer Care Bear
  23. Gave a high five to a team lead or manager
  24. Completed follow up under 1 minutes