Customer Care Bingo

Customer Care Bingo Card
Preview

This bingo card has a free space and 24 words: Received a Kudos!!, Showed up on time for my shift, Thanked a merch for doing biz with us, Completed a call without using hold, Used merchant access, Helped someone stay fired up!, Take a pic with the Customer Care Bear, Addressed an alert, Saved an EPX account, Said "Hi" to someone new, Saved an account w/o reducing rates, Accessed Guru, Gave a high five to a team lead or manager, Used the merchants name while on the call, Say "Hi" to Denyeal, Made a merchant smile, Saved an account w/o issuing a credit, Demoed a Speed of Trust behavior, Take your break or lunch on time, Used Customer Care in greeting, Completed follow up under 1 minutes, Used coaching feedback, Smiled while on a call and De- escalate angry customer.

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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.

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