EscalateanIncidentCustomeruses theword"glitching"CustomerReopensincident afterit wasresolvedTeamViewerdoesn't workHeadsetissueEnteringCredentialsincorrectlyLAPS didnot give apasswordin AzureEmailEscalationabout anIncidentP1IncidentYou heara pet ona CallAddPrinter tocomputerSelfSubmitQueue isemptyUser is notsure if theemail issuspiciousUser haskeyboardor mouseissuesYou get thesame calleron thesame dayMicrosoftTeamsissuesCustomer hasto end the callbecause theyhave anotherappointmentKorey DIDNOT startthe GoodMorningPostOutlookProfileRebuildWindows11 UserCaller isdriving andcan'ttroubleshooyGet aticket/call forapplicationIT doesn'tsupportKonicaServiceCallUser hasexternalmonitorissuesADPasswordResetKorey DIDstart theGoodMorningPostGet aLeave ofAbsencecallerUpdate onREQ/RITM5 SelfSubmitticketscompleted inone dayLAPSNeededOutlookissuesIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUser is usinga computerthat is notassigned tothemFetchagent'scomputerforces arestartVerifiedUserFreeOfficeWirelessCertificateissueCustomeris nottechnicalChromenotloadingwebpagesAttend 2+Meetingsin a dayResolved10ticketsTeamsAdd-inmissing inOutlookClose out 3+tickets after3 strikes in aday10 SelfSubmitTicketscompleted inone dayExpiredADPasswordUser restartscomputerbefore you canprovideinstruction thusending callUser askswhen theycan get anew laptopNeedFileRestoreGlobalProtectIssuesUserforgottheirpasswordStandupis over15 minsEscalate aMFA resetfor ITpersonnelFreeUpdateonIncidentMap anetworkdriveWrongNumberFirst CallResolutionPassword Syncissue(computerusing oldpassword tosign in)User says theysubmitted arequest but notshowing up inServiceNowRestartingthe user'scomputerfixes theissueAsk HRTransferWantingPermanentLocal AdminAccessSomeone'spet joins aTeamsMeetingSomeoneasks you toview theirScreenUsersaccount isdisabledNewComputerSetupRbACommandCenterTransferADAccountUnlockBrowseris notloadingwebpagePDFs notopeningin AdobeSuspendBitLockerfor updateAgent took15+ inboundcalls in 1dayStandupis under5 minsMFAResetEscalateanIncidentCustomeruses theword"glitching"CustomerReopensincident afterit wasresolvedTeamViewerdoesn't workHeadsetissueEnteringCredentialsincorrectlyLAPS didnot give apasswordin AzureEmailEscalationabout anIncidentP1IncidentYou heara pet ona CallAddPrinter tocomputerSelfSubmitQueue isemptyUser is notsure if theemail issuspiciousUser haskeyboardor mouseissuesYou get thesame calleron thesame dayMicrosoftTeamsissuesCustomer hasto end the callbecause theyhave anotherappointmentKorey DIDNOT startthe GoodMorningPostOutlookProfileRebuildWindows11 UserCaller isdriving andcan'ttroubleshooyGet aticket/call forapplicationIT doesn'tsupportKonicaServiceCallUser hasexternalmonitorissuesADPasswordResetKorey DIDstart theGoodMorningPostGet aLeave ofAbsencecallerUpdate onREQ/RITM5 SelfSubmitticketscompleted inone dayLAPSNeededOutlookissuesIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUser is usinga computerthat is notassigned tothemFetchagent'scomputerforces arestartVerifiedUserFreeOfficeWirelessCertificateissueCustomeris nottechnicalChromenotloadingwebpagesAttend 2+Meetingsin a dayResolved10ticketsTeamsAdd-inmissing inOutlookClose out 3+tickets after3 strikes in aday10 SelfSubmitTicketscompleted inone dayExpiredADPasswordUser restartscomputerbefore you canprovideinstruction thusending callUser askswhen theycan get anew laptopNeedFileRestoreGlobalProtectIssuesUserforgottheirpasswordStandupis over15 minsEscalate aMFA resetfor ITpersonnelFreeUpdateonIncidentMap anetworkdriveWrongNumberFirst CallResolutionPassword Syncissue(computerusing oldpassword tosign in)User says theysubmitted arequest but notshowing up inServiceNowRestartingthe user'scomputerfixes theissueAsk HRTransferWantingPermanentLocal AdminAccessSomeone'spet joins aTeamsMeetingSomeoneasks you toview theirScreenUsersaccount isdisabledNewComputerSetupRbACommandCenterTransferADAccountUnlockBrowseris notloadingwebpagePDFs notopeningin AdobeSuspendBitLockerfor updateAgent took15+ inboundcalls in 1dayStandupis under5 minsMFAReset

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate an Incident
  2. Customer uses the word "glitching"
  3. Customer Reopens incident after it was resolved
  4. TeamViewer doesn't work
  5. Headset issue
  6. Entering Credentials incorrectly
  7. LAPS did not give a password in Azure
  8. Email Escalation about an Incident
  9. P1 Incident
  10. You hear a pet on a Call
  11. Add Printer to computer
  12. Self Submit Queue is empty
  13. User is not sure if the email is suspicious
  14. User has keyboard or mouse issues
  15. You get the same caller on the same day
  16. Microsoft Teams issues
  17. Customer has to end the call because they have another appointment
  18. Korey DID NOT start the Good Morning Post
  19. Outlook Profile Rebuild
  20. Windows 11 User
  21. Caller is driving and can't troubleshooy
  22. Get a ticket/call for application IT doesn't support
  23. Konica Service Call
  24. User has external monitor issues
  25. AD Password Reset
  26. Korey DID start the Good Morning Post
  27. Get a Leave of Absence caller
  28. Update on REQ/RITM
  29. 5 Self Submit tickets completed in one day
  30. LAPS Needed
  31. Outlook issues
  32. Issue caused by not being connected to Global Protect/Andersen network
  33. User is using a computer that is not assigned to them
  34. Fetch agent's computer forces a restart
  35. Verified User
  36. Free
  37. Office Wireless Certificate issue
  38. Customer is not technical
  39. Chrome not loading webpages
  40. Attend 2+ Meetings in a day
  41. Resolved 10 tickets
  42. Teams Add-in missing in Outlook
  43. Close out 3+ tickets after 3 strikes in a day
  44. 10 Self Submit Tickets completed in one day
  45. Expired AD Password
  46. User restarts computer before you can provide instruction thus ending call
  47. User asks when they can get a new laptop
  48. Need File Restore
  49. Global Protect Issues
  50. User forgot their password
  51. Standup is over 15 mins
  52. Escalate a MFA reset for IT personnel
  53. Free
  54. Update on Incident
  55. Map a network drive
  56. Wrong Number
  57. First Call Resolution
  58. Password Sync issue (computer using old password to sign in)
  59. User says they submitted a request but not showing up in ServiceNow
  60. Restarting the user's computer fixes the issue
  61. Ask HR Transfer
  62. Wanting Permanent Local Admin Access
  63. Someone's pet joins a Teams Meeting
  64. Someone asks you to view their Screen
  65. Users account is disabled
  66. New Computer Setup
  67. RbA Command Center Transfer
  68. AD Account Unlock
  69. Browser is not loading webpage
  70. PDFs not opening in Adobe
  71. Suspend BitLocker for update
  72. Agent took 15+ inbound calls in 1 day
  73. Standup is under 5 mins
  74. MFA Reset