Map anetworkdriveResolved10ticketsAddPrinter tocomputerFirst CallResolutionAttend 2+Meetingsin a dayMFAResetWindows11 UserKonicaServiceCallSomeoneasks you toview theirScreenCaller isdriving andcan'ttroubleshooyLAPSNeededUser haskeyboardor mouseissuesUser restartscomputerbefore you canprovideinstruction thusending callCustomeris nottechnicalKorey DIDstart theGoodMorningPostSuspendBitLockerfor updateMicrosoftTeamsissuesChromenotloadingwebpagesUpdate onREQ/RITMTeamViewerdoesn't workRbACommandCenterTransferGlobalProtectIssuesFetchagent'scomputerforces arestartOfficeWirelessCertificateissueAsk HRTransferGet aticket/call forapplicationIT doesn'tsupportFreeNewComputerSetupUser hasexternalmonitorissuesEscalateanIncidentOutlookProfileRebuildExpiredADPasswordUser askswhen theycan get anew laptopLAPS didnot give apasswordin AzureBrowseris notloadingwebpageOutlookissuesTeamsAdd-inmissing inOutlookPDFs notopeningin AdobeEmailEscalationabout anIncidentWrongNumberSomeone'spet joins aTeamsMeetingUpdateonIncidentNeedFileRestoreUser is notsure if theemail issuspiciousCustomerReopensincident afterit wasresolvedAgent took15+ inboundcalls in 1dayUser says theysubmitted arequest but notshowing up inServiceNowClose out 3+tickets after3 strikes in adayUsersaccount isdisabledUser is usinga computerthat is notassigned tothemHeadsetissueADAccountUnlockUserforgottheirpasswordP1IncidentFreeEscalate aMFA resetfor ITpersonnelWantingPermanentLocal AdminAccessSelfSubmitQueue isemptyVerifiedUserStandupis over15 minsKorey DIDNOT startthe GoodMorningPostIssue caused bynot beingconnected toGlobalProtect/AndersennetworkYou get thesame calleron thesame dayYou heara pet ona CallStandupis under5 minsGet aLeave ofAbsencecallerRestartingthe user'scomputerfixes theissueCustomeruses theword"glitching"ADPasswordReset5 SelfSubmitticketscompleted inone dayCustomer hasto end the callbecause theyhave anotherappointment10 SelfSubmitTicketscompleted inone dayEnteringCredentialsincorrectlyPassword Syncissue(computerusing oldpassword tosign in)Map anetworkdriveResolved10ticketsAddPrinter tocomputerFirst CallResolutionAttend 2+Meetingsin a dayMFAResetWindows11 UserKonicaServiceCallSomeoneasks you toview theirScreenCaller isdriving andcan'ttroubleshooyLAPSNeededUser haskeyboardor mouseissuesUser restartscomputerbefore you canprovideinstruction thusending callCustomeris nottechnicalKorey DIDstart theGoodMorningPostSuspendBitLockerfor updateMicrosoftTeamsissuesChromenotloadingwebpagesUpdate onREQ/RITMTeamViewerdoesn't workRbACommandCenterTransferGlobalProtectIssuesFetchagent'scomputerforces arestartOfficeWirelessCertificateissueAsk HRTransferGet aticket/call forapplicationIT doesn'tsupportFreeNewComputerSetupUser hasexternalmonitorissuesEscalateanIncidentOutlookProfileRebuildExpiredADPasswordUser askswhen theycan get anew laptopLAPS didnot give apasswordin AzureBrowseris notloadingwebpageOutlookissuesTeamsAdd-inmissing inOutlookPDFs notopeningin AdobeEmailEscalationabout anIncidentWrongNumberSomeone'spet joins aTeamsMeetingUpdateonIncidentNeedFileRestoreUser is notsure if theemail issuspiciousCustomerReopensincident afterit wasresolvedAgent took15+ inboundcalls in 1dayUser says theysubmitted arequest but notshowing up inServiceNowClose out 3+tickets after3 strikes in adayUsersaccount isdisabledUser is usinga computerthat is notassigned tothemHeadsetissueADAccountUnlockUserforgottheirpasswordP1IncidentFreeEscalate aMFA resetfor ITpersonnelWantingPermanentLocal AdminAccessSelfSubmitQueue isemptyVerifiedUserStandupis over15 minsKorey DIDNOT startthe GoodMorningPostIssue caused bynot beingconnected toGlobalProtect/AndersennetworkYou get thesame calleron thesame dayYou heara pet ona CallStandupis under5 minsGet aLeave ofAbsencecallerRestartingthe user'scomputerfixes theissueCustomeruses theword"glitching"ADPasswordReset5 SelfSubmitticketscompleted inone dayCustomer hasto end the callbecause theyhave anotherappointment10 SelfSubmitTicketscompleted inone dayEnteringCredentialsincorrectlyPassword Syncissue(computerusing oldpassword tosign in)

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Map a network drive
  2. Resolved 10 tickets
  3. Add Printer to computer
  4. First Call Resolution
  5. Attend 2+ Meetings in a day
  6. MFA Reset
  7. Windows 11 User
  8. Konica Service Call
  9. Someone asks you to view their Screen
  10. Caller is driving and can't troubleshooy
  11. LAPS Needed
  12. User has keyboard or mouse issues
  13. User restarts computer before you can provide instruction thus ending call
  14. Customer is not technical
  15. Korey DID start the Good Morning Post
  16. Suspend BitLocker for update
  17. Microsoft Teams issues
  18. Chrome not loading webpages
  19. Update on REQ/RITM
  20. TeamViewer doesn't work
  21. RbA Command Center Transfer
  22. Global Protect Issues
  23. Fetch agent's computer forces a restart
  24. Office Wireless Certificate issue
  25. Ask HR Transfer
  26. Get a ticket/call for application IT doesn't support
  27. Free
  28. New Computer Setup
  29. User has external monitor issues
  30. Escalate an Incident
  31. Outlook Profile Rebuild
  32. Expired AD Password
  33. User asks when they can get a new laptop
  34. LAPS did not give a password in Azure
  35. Browser is not loading webpage
  36. Outlook issues
  37. Teams Add-in missing in Outlook
  38. PDFs not opening in Adobe
  39. Email Escalation about an Incident
  40. Wrong Number
  41. Someone's pet joins a Teams Meeting
  42. Update on Incident
  43. Need File Restore
  44. User is not sure if the email is suspicious
  45. Customer Reopens incident after it was resolved
  46. Agent took 15+ inbound calls in 1 day
  47. User says they submitted a request but not showing up in ServiceNow
  48. Close out 3+ tickets after 3 strikes in a day
  49. Users account is disabled
  50. User is using a computer that is not assigned to them
  51. Headset issue
  52. AD Account Unlock
  53. User forgot their password
  54. P1 Incident
  55. Free
  56. Escalate a MFA reset for IT personnel
  57. Wanting Permanent Local Admin Access
  58. Self Submit Queue is empty
  59. Verified User
  60. Standup is over 15 mins
  61. Korey DID NOT start the Good Morning Post
  62. Issue caused by not being connected to Global Protect/Andersen network
  63. You get the same caller on the same day
  64. You hear a pet on a Call
  65. Standup is under 5 mins
  66. Get a Leave of Absence caller
  67. Restarting the user's computer fixes the issue
  68. Customer uses the word "glitching"
  69. AD Password Reset
  70. 5 Self Submit tickets completed in one day
  71. Customer has to end the call because they have another appointment
  72. 10 Self Submit Tickets completed in one day
  73. Entering Credentials incorrectly
  74. Password Sync issue (computer using old password to sign in)