Customer hasto end the callbecause theyhave anotherappointmentExpiredADPasswordNeedFileRestoreRestartingthe user'scomputerfixes theissueUser restartscomputerbefore you canprovideinstruction thusending callStandupis over15 minsEnteringCredentialsincorrectlyAttend 2+Meetingsin a dayOutlookProfileRebuildUser is usinga computerthat is notassigned tothemIssue caused bynot beingconnected toGlobalProtect/AndersennetworkNewComputerSetupGet aLeave ofAbsencecaller10 SelfSubmitTicketscompleted inone dayWindows11 UserUser says theysubmitted arequest but notshowing up inServiceNowEmailEscalationabout anIncidentVerifiedUserEscalateanIncidentOfficeWirelessCertificateissueUserforgottheirpasswordMicrosoftTeamsissuesMFAResetTeamsAdd-inmissing inOutlookUpdate onREQ/RITMPassword Syncissue(computerusing oldpassword tosign in)User askswhen theycan get anew laptopAgent took15+ inboundcalls in 1dayFirst CallResolutionYou get thesame calleron thesame daySuspendBitLockerfor updateLAPSNeededResolved10ticketsRbACommandCenterTransferClose out 3+tickets after3 strikes in adayTeamViewerdoesn't workUser haskeyboardor mouseissuesCustomerReopensincident afterit wasresolvedPDFs notopeningin Adobe5 SelfSubmitticketscompleted inone dayUpdateonIncidentADAccountUnlockStandupis under5 minsADPasswordResetEscalate aMFA resetfor ITpersonnelFetchagent'scomputerforces arestartFreeYou heara pet ona CallCustomeris nottechnicalWrongNumberAddPrinter tocomputerMap anetworkdriveGlobalProtectIssuesGet aticket/call forapplicationIT doesn'tsupportLAPS didnot give apasswordin AzureCustomeruses theword"glitching"Korey DIDNOT startthe GoodMorningPostHeadsetissueCaller isdriving andcan'ttroubleshooyChromenotloadingwebpagesWantingPermanentLocal AdminAccessSelfSubmitQueue isemptySomeoneasks you toview theirScreenBrowseris notloadingwebpageKonicaServiceCallOutlookissuesFreeUser hasexternalmonitorissuesP1IncidentUser is notsure if theemail issuspiciousSomeone'spet joins aTeamsMeetingKorey DIDstart theGoodMorningPostUsersaccount isdisabledAsk HRTransferCustomer hasto end the callbecause theyhave anotherappointmentExpiredADPasswordNeedFileRestoreRestartingthe user'scomputerfixes theissueUser restartscomputerbefore you canprovideinstruction thusending callStandupis over15 minsEnteringCredentialsincorrectlyAttend 2+Meetingsin a dayOutlookProfileRebuildUser is usinga computerthat is notassigned tothemIssue caused bynot beingconnected toGlobalProtect/AndersennetworkNewComputerSetupGet aLeave ofAbsencecaller10 SelfSubmitTicketscompleted inone dayWindows11 UserUser says theysubmitted arequest but notshowing up inServiceNowEmailEscalationabout anIncidentVerifiedUserEscalateanIncidentOfficeWirelessCertificateissueUserforgottheirpasswordMicrosoftTeamsissuesMFAResetTeamsAdd-inmissing inOutlookUpdate onREQ/RITMPassword Syncissue(computerusing oldpassword tosign in)User askswhen theycan get anew laptopAgent took15+ inboundcalls in 1dayFirst CallResolutionYou get thesame calleron thesame daySuspendBitLockerfor updateLAPSNeededResolved10ticketsRbACommandCenterTransferClose out 3+tickets after3 strikes in adayTeamViewerdoesn't workUser haskeyboardor mouseissuesCustomerReopensincident afterit wasresolvedPDFs notopeningin Adobe5 SelfSubmitticketscompleted inone dayUpdateonIncidentADAccountUnlockStandupis under5 minsADPasswordResetEscalate aMFA resetfor ITpersonnelFetchagent'scomputerforces arestartFreeYou heara pet ona CallCustomeris nottechnicalWrongNumberAddPrinter tocomputerMap anetworkdriveGlobalProtectIssuesGet aticket/call forapplicationIT doesn'tsupportLAPS didnot give apasswordin AzureCustomeruses theword"glitching"Korey DIDNOT startthe GoodMorningPostHeadsetissueCaller isdriving andcan'ttroubleshooyChromenotloadingwebpagesWantingPermanentLocal AdminAccessSelfSubmitQueue isemptySomeoneasks you toview theirScreenBrowseris notloadingwebpageKonicaServiceCallOutlookissuesFreeUser hasexternalmonitorissuesP1IncidentUser is notsure if theemail issuspiciousSomeone'spet joins aTeamsMeetingKorey DIDstart theGoodMorningPostUsersaccount isdisabledAsk HRTransfer

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has to end the call because they have another appointment
  2. Expired AD Password
  3. Need File Restore
  4. Restarting the user's computer fixes the issue
  5. User restarts computer before you can provide instruction thus ending call
  6. Standup is over 15 mins
  7. Entering Credentials incorrectly
  8. Attend 2+ Meetings in a day
  9. Outlook Profile Rebuild
  10. User is using a computer that is not assigned to them
  11. Issue caused by not being connected to Global Protect/Andersen network
  12. New Computer Setup
  13. Get a Leave of Absence caller
  14. 10 Self Submit Tickets completed in one day
  15. Windows 11 User
  16. User says they submitted a request but not showing up in ServiceNow
  17. Email Escalation about an Incident
  18. Verified User
  19. Escalate an Incident
  20. Office Wireless Certificate issue
  21. User forgot their password
  22. Microsoft Teams issues
  23. MFA Reset
  24. Teams Add-in missing in Outlook
  25. Update on REQ/RITM
  26. Password Sync issue (computer using old password to sign in)
  27. User asks when they can get a new laptop
  28. Agent took 15+ inbound calls in 1 day
  29. First Call Resolution
  30. You get the same caller on the same day
  31. Suspend BitLocker for update
  32. LAPS Needed
  33. Resolved 10 tickets
  34. RbA Command Center Transfer
  35. Close out 3+ tickets after 3 strikes in a day
  36. TeamViewer doesn't work
  37. User has keyboard or mouse issues
  38. Customer Reopens incident after it was resolved
  39. PDFs not opening in Adobe
  40. 5 Self Submit tickets completed in one day
  41. Update on Incident
  42. AD Account Unlock
  43. Standup is under 5 mins
  44. AD Password Reset
  45. Escalate a MFA reset for IT personnel
  46. Fetch agent's computer forces a restart
  47. Free
  48. You hear a pet on a Call
  49. Customer is not technical
  50. Wrong Number
  51. Add Printer to computer
  52. Map a network drive
  53. Global Protect Issues
  54. Get a ticket/call for application IT doesn't support
  55. LAPS did not give a password in Azure
  56. Customer uses the word "glitching"
  57. Korey DID NOT start the Good Morning Post
  58. Headset issue
  59. Caller is driving and can't troubleshooy
  60. Chrome not loading webpages
  61. Wanting Permanent Local Admin Access
  62. Self Submit Queue is empty
  63. Someone asks you to view their Screen
  64. Browser is not loading webpage
  65. Konica Service Call
  66. Outlook issues
  67. Free
  68. User has external monitor issues
  69. P1 Incident
  70. User is not sure if the email is suspicious
  71. Someone's pet joins a Teams Meeting
  72. Korey DID start the Good Morning Post
  73. Users account is disabled
  74. Ask HR Transfer