(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Self Submit Queue is empty
User has external monitor issues
Get a Leave of Absence caller
Outlook Profile Rebuild
Free
Wrong Number
First Call Resolution
AD Password Reset
You hear a pet on a Call
Customer is not technical
Someone asks you to view their Screen
AD
Account Unlock
User is not sure if the email is suspicious
Restarting the user's computer fixes the issue
Caller is driving and can't troubleshooy
Expired AD Password
TeamViewer doesn't work
Someone's pet joins a Teams Meeting
Close out 3+ tickets after 3 strikes in a day
5 Self Submit tickets completed in one day
User says they submitted a request but not showing up in ServiceNow
Add Printer to computer
Browser is not loading webpage
10 Self Submit Tickets completed in one day
Entering Credentials incorrectly
Chrome not loading webpages
Map a network drive
Konica Service Call
RbA Command Center Transfer
Office Wireless Certificate issue
Free
LAPS Needed
Suspend BitLocker for update
Email Escalation about an Incident
Update on REQ/RITM
Issue caused by not being connected to Global Protect/Andersen network
Attend 2+ Meetings in a day
P1 Incident
User restarts computer before you can provide instruction thus ending call
Standup is over 15 mins
Customer uses the word "glitching"
Escalate an Incident
Password Sync issue (computer using old password to sign in)
New Computer Setup
Get a ticket/call for application IT doesn't support
User has keyboard or mouse issues
Microsoft Teams issues
Update on Incident
Customer Reopens incident after it was resolved
You get the same caller on the same day
Resolved 10 tickets
Korey DID NOT start the Good Morning Post
Headset issue
LAPS did not give a password in Azure
PDFs not opening in Adobe
Fetch agent's computer forces a restart
Need File
Restore
Verified User
Global Protect Issues
User forgot their password
Windows 11 User
Agent took 15+ inbound calls in 1 day
Wanting Permanent Local Admin Access
User is using a computer that is not assigned to them
MFA Reset
Outlook issues
Escalate a MFA reset for IT personnel
Korey DID start the Good Morning Post
Standup is under 5 mins
Teams Add-in missing in Outlook
Customer has to end the call because they have another appointment
