Agent took15+ inboundcalls in 1dayUser haskeyboardor mouseissuesCustomer hasto end the callbecause theyhave anotherappointmentKorey DIDstart theGoodMorningPostPDFs notopeningin AdobeEscalate aMFA resetfor ITpersonnelMFAResetCustomeris nottechnicalUser restartscomputerbefore you canprovideinstruction thusending callUpdate onREQ/RITMAsk HRTransferUser hasexternalmonitorissuesResolved10ticketsLAPS didnot give apasswordin AzureEnteringCredentialsincorrectlyKonicaServiceCallLAPSNeededMicrosoftTeamsissues5 SelfSubmitticketscompleted inone dayUserforgottheirpasswordStandupis over15 minsSomeoneasks you toview theirScreenCustomerReopensincident afterit wasresolvedADAccountUnlockAttend 2+Meetingsin a dayGet aLeave ofAbsencecallerUser is notsure if theemail issuspiciousSuspendBitLockerfor updateNewComputerSetupOfficeWirelessCertificateissueStandupis under5 minsOutlookissuesSelfSubmitQueue isemptyKorey DIDNOT startthe GoodMorningPostExpiredADPasswordRbACommandCenterTransferWrongNumber10 SelfSubmitTicketscompleted inone dayGet aticket/call forapplicationIT doesn'tsupportBrowseris notloadingwebpagePassword Syncissue(computerusing oldpassword tosign in)Someone'spet joins aTeamsMeetingUsersaccount isdisabledP1IncidentWantingPermanentLocal AdminAccessClose out 3+tickets after3 strikes in adayADPasswordResetIssue caused bynot beingconnected toGlobalProtect/AndersennetworkGlobalProtectIssuesCustomeruses theword"glitching"User says theysubmitted arequest but notshowing up inServiceNowFreeVerifiedUserCaller isdriving andcan'ttroubleshooyFirst CallResolutionTeamViewerdoesn't workUser is usinga computerthat is notassigned tothemYou heara pet ona CallUser askswhen theycan get anew laptopOutlookProfileRebuildUpdateonIncidentChromenotloadingwebpagesEmailEscalationabout anIncidentFreeWindows11 UserFetchagent'scomputerforces arestartAddPrinter tocomputerMap anetworkdriveEscalateanIncidentHeadsetissueTeamsAdd-inmissing inOutlookYou get thesame calleron thesame dayRestartingthe user'scomputerfixes theissueNeedFileRestoreAgent took15+ inboundcalls in 1dayUser haskeyboardor mouseissuesCustomer hasto end the callbecause theyhave anotherappointmentKorey DIDstart theGoodMorningPostPDFs notopeningin AdobeEscalate aMFA resetfor ITpersonnelMFAResetCustomeris nottechnicalUser restartscomputerbefore you canprovideinstruction thusending callUpdate onREQ/RITMAsk HRTransferUser hasexternalmonitorissuesResolved10ticketsLAPS didnot give apasswordin AzureEnteringCredentialsincorrectlyKonicaServiceCallLAPSNeededMicrosoftTeamsissues5 SelfSubmitticketscompleted inone dayUserforgottheirpasswordStandupis over15 minsSomeoneasks you toview theirScreenCustomerReopensincident afterit wasresolvedADAccountUnlockAttend 2+Meetingsin a dayGet aLeave ofAbsencecallerUser is notsure if theemail issuspiciousSuspendBitLockerfor updateNewComputerSetupOfficeWirelessCertificateissueStandupis under5 minsOutlookissuesSelfSubmitQueue isemptyKorey DIDNOT startthe GoodMorningPostExpiredADPasswordRbACommandCenterTransferWrongNumber10 SelfSubmitTicketscompleted inone dayGet aticket/call forapplicationIT doesn'tsupportBrowseris notloadingwebpagePassword Syncissue(computerusing oldpassword tosign in)Someone'spet joins aTeamsMeetingUsersaccount isdisabledP1IncidentWantingPermanentLocal AdminAccessClose out 3+tickets after3 strikes in adayADPasswordResetIssue caused bynot beingconnected toGlobalProtect/AndersennetworkGlobalProtectIssuesCustomeruses theword"glitching"User says theysubmitted arequest but notshowing up inServiceNowFreeVerifiedUserCaller isdriving andcan'ttroubleshooyFirst CallResolutionTeamViewerdoesn't workUser is usinga computerthat is notassigned tothemYou heara pet ona CallUser askswhen theycan get anew laptopOutlookProfileRebuildUpdateonIncidentChromenotloadingwebpagesEmailEscalationabout anIncidentFreeWindows11 UserFetchagent'scomputerforces arestartAddPrinter tocomputerMap anetworkdriveEscalateanIncidentHeadsetissueTeamsAdd-inmissing inOutlookYou get thesame calleron thesame dayRestartingthe user'scomputerfixes theissueNeedFileRestore

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent took 15+ inbound calls in 1 day
  2. User has keyboard or mouse issues
  3. Customer has to end the call because they have another appointment
  4. Korey DID start the Good Morning Post
  5. PDFs not opening in Adobe
  6. Escalate a MFA reset for IT personnel
  7. MFA Reset
  8. Customer is not technical
  9. User restarts computer before you can provide instruction thus ending call
  10. Update on REQ/RITM
  11. Ask HR Transfer
  12. User has external monitor issues
  13. Resolved 10 tickets
  14. LAPS did not give a password in Azure
  15. Entering Credentials incorrectly
  16. Konica Service Call
  17. LAPS Needed
  18. Microsoft Teams issues
  19. 5 Self Submit tickets completed in one day
  20. User forgot their password
  21. Standup is over 15 mins
  22. Someone asks you to view their Screen
  23. Customer Reopens incident after it was resolved
  24. AD Account Unlock
  25. Attend 2+ Meetings in a day
  26. Get a Leave of Absence caller
  27. User is not sure if the email is suspicious
  28. Suspend BitLocker for update
  29. New Computer Setup
  30. Office Wireless Certificate issue
  31. Standup is under 5 mins
  32. Outlook issues
  33. Self Submit Queue is empty
  34. Korey DID NOT start the Good Morning Post
  35. Expired AD Password
  36. RbA Command Center Transfer
  37. Wrong Number
  38. 10 Self Submit Tickets completed in one day
  39. Get a ticket/call for application IT doesn't support
  40. Browser is not loading webpage
  41. Password Sync issue (computer using old password to sign in)
  42. Someone's pet joins a Teams Meeting
  43. Users account is disabled
  44. P1 Incident
  45. Wanting Permanent Local Admin Access
  46. Close out 3+ tickets after 3 strikes in a day
  47. AD Password Reset
  48. Issue caused by not being connected to Global Protect/Andersen network
  49. Global Protect Issues
  50. Customer uses the word "glitching"
  51. User says they submitted a request but not showing up in ServiceNow
  52. Free
  53. Verified User
  54. Caller is driving and can't troubleshooy
  55. First Call Resolution
  56. TeamViewer doesn't work
  57. User is using a computer that is not assigned to them
  58. You hear a pet on a Call
  59. User asks when they can get a new laptop
  60. Outlook Profile Rebuild
  61. Update on Incident
  62. Chrome not loading webpages
  63. Email Escalation about an Incident
  64. Free
  65. Windows 11 User
  66. Fetch agent's computer forces a restart
  67. Add Printer to computer
  68. Map a network drive
  69. Escalate an Incident
  70. Headset issue
  71. Teams Add-in missing in Outlook
  72. You get the same caller on the same day
  73. Restarting the user's computer fixes the issue
  74. Need File Restore