(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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First Call Resolution
LAPS did not give a password in Azure
User has keyboard or mouse issues
Outlook issues
User asks when they can get a new laptop
Update on Incident
RbA Command Center Transfer
MFA Reset
Customer Reopens incident after it was resolved
Standup is under 5 mins
Need File
Restore
5 Self Submit tickets completed in one day
Resolved 10 tickets
Headset issue
Restarting the user's computer fixes the issue
Free
Issue caused by not being connected to Global Protect/Andersen network
Customer uses the word "glitching"
Office Wireless Certificate issue
Outlook Profile Rebuild
Wanting Permanent Local Admin Access
User restarts computer before you can provide instruction thus ending call
Teams Add-in missing in Outlook
TeamViewer doesn't work
LAPS Needed
Agent took 15+ inbound calls in 1 day
Password Sync issue (computer using old password to sign in)
AD
Account Unlock
New Computer Setup
Attend 2+ Meetings in a day
Customer is not technical
Someone asks you to view their Screen
Self Submit Queue is empty
Suspend BitLocker for update
Free
Standup is over 15 mins
Map a network drive
PDFs not opening in Adobe
Customer has to end the call because they have another appointment
User is using a computer that is not assigned to them
Chrome not loading webpages
Verified User
Wrong Number
Korey DID start the Good Morning Post
Global Protect Issues
Get a ticket/call for application IT doesn't support
You get the same caller on the same day
Expired AD Password
Escalate a MFA reset for IT personnel
Ask HR Transfer
You hear a pet on a Call
Caller is driving and can't troubleshooy
Konica Service Call
Browser is not loading webpage
Users account is disabled
Get a Leave of Absence caller
Email Escalation about an Incident
Close out 3+ tickets after 3 strikes in a day
P1 Incident
10 Self Submit Tickets completed in one day
User forgot their password
User is not sure if the email is suspicious
User has external monitor issues
Microsoft Teams issues
Update on REQ/RITM
Fetch agent's computer forces a restart
User says they submitted a request but not showing up in ServiceNow
