(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer is not technical
Suspend BitLocker for update
Map a network drive
Customer Reopens incident after it was resolved
Teams Add-in missing in Outlook
Attend 2+ Meetings in a day
Password Sync issue (computer using old password to sign in)
Standup is under 5 mins
User forgot their password
You get the same caller on the same day
Global Protect Issues
LAPS Needed
P1 Incident
Free
Chrome not loading webpages
Expired AD Password
Office Wireless Certificate issue
Ask HR Transfer
Fetch agent's computer forces a restart
Headset issue
Add Printer to computer
User asks when they can get a new laptop
Update on Incident
Caller is driving and can't troubleshooy
Users account is disabled
Wanting Permanent Local Admin Access
Restarting the user's computer fixes the issue
Free
New Computer Setup
Wrong Number
Korey DID NOT start the Good Morning Post
Outlook issues
TeamViewer doesn't work
User has external monitor issues
Microsoft Teams issues
AD
Account Unlock
Escalate an Incident
10 Self Submit Tickets completed in one day
AD Password Reset
Self Submit Queue is empty
Get a ticket/call for application IT doesn't support
LAPS did not give a password in Azure
5 Self Submit tickets completed in one day
User has keyboard or mouse issues
User says they submitted a request but not showing up in ServiceNow
User is using a computer that is not assigned to them
Someone asks you to view their Screen
Browser is not loading webpage
Issue caused by not being connected to Global Protect/Andersen network
PDFs not opening in Adobe
Resolved 10 tickets
Escalate a MFA reset for IT personnel
First Call Resolution
Get a Leave of Absence caller
Entering Credentials incorrectly
MFA Reset
Standup is over 15 mins
Windows 11 User
RbA Command Center Transfer
Close out 3+ tickets after 3 strikes in a day
User restarts computer before you can provide instruction thus ending call
Customer has to end the call because they have another appointment
