(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Users account is disabled
Teams Add-in missing in Outlook
Browser is not loading webpage
Issue caused by not being connected to Global Protect/Andersen network
Customer is not technical
You get the same caller on the same day
5 Self Submit tickets completed in one day
Free
First Call Resolution
LAPS did not give a password in Azure
AD
Account Unlock
P1 Incident
MFA Reset
Verified User
Standup is over 15 mins
Customer has to end the call because they have another appointment
Email Escalation about an Incident
Office Wireless Certificate issue
User says they submitted a request but not showing up in ServiceNow
LAPS Needed
Entering Credentials incorrectly
Outlook issues
Self Submit Queue is empty
Get a ticket/call for application IT doesn't support
Escalate an Incident
Chrome not loading webpages
Korey DID NOT start the Good Morning Post
Map a network drive
Headset issue
Resolved 10 tickets
Get a Leave of Absence caller
User asks when they can get a new laptop
Add Printer to computer
Need File
Restore
You hear a pet on a Call
Korey DID start the Good Morning Post
Customer Reopens incident after it was resolved
Update on REQ/RITM
Wrong Number
Agent took 15+ inbound calls in 1 day
Escalate a MFA reset for IT personnel
User restarts computer before you can provide instruction thus ending call
Wanting Permanent Local Admin Access
Fetch agent's computer forces a restart
Attend 2+ Meetings in a day
Update on Incident
New Computer Setup
User forgot their password
Someone's pet joins a Teams Meeting
Password Sync issue (computer using old password to sign in)
Someone asks you to view their Screen
PDFs not opening in Adobe
Ask HR Transfer
Close out 3+ tickets after 3 strikes in a day
Outlook Profile Rebuild
10 Self Submit Tickets completed in one day
Konica Service Call
TeamViewer doesn't work
Microsoft Teams issues
Caller is driving and can't troubleshooy
AD Password Reset
Suspend BitLocker for update
Free
RbA Command Center Transfer
Restarting the user's computer fixes the issue
User has keyboard or mouse issues
User has external monitor issues
User is not sure if the email is suspicious
Standup is under 5 mins
User is using a computer that is not assigned to them
