(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Browser is not loading webpage
Update on Incident
LAPS Needed
Need File
Restore
Headset issue
New Computer Setup
Fetch agent's computer forces a restart
Password Sync issue (computer using old password to sign in)
Customer uses the word "glitching"
User restarts computer before you can provide instruction thus ending call
You get the same caller on the same day
Add Printer to computer
Issue caused by not being connected to Global Protect/Andersen network
LAPS did not give a password in Azure
Wanting Permanent Local Admin Access
Someone's pet joins a Teams Meeting
User forgot their password
10 Self Submit Tickets completed in one day
RbA Command Center Transfer
Caller is driving and can't troubleshooy
Resolved 10 tickets
Customer has to end the call because they have another appointment
Escalate an Incident
Teams Add-in missing in Outlook
Attend 2+ Meetings in a day
Standup is under 5 mins
P1 Incident
TeamViewer doesn't work
AD Password Reset
Free
Entering Credentials incorrectly
User asks when they can get a new laptop
Email Escalation about an Incident
Free
Self Submit Queue is empty
Update on REQ/RITM
Outlook Profile Rebuild
Users account is disabled
Chrome not loading webpages
User has keyboard or mouse issues
Standup is over 15 mins
Someone asks you to view their Screen
5 Self Submit tickets completed in one day
Expired AD Password
Restarting the user's computer fixes the issue
Microsoft Teams issues
Windows 11 User
Office Wireless Certificate issue
Ask HR Transfer
First Call Resolution
Get a Leave of Absence caller
Verified User
Get a ticket/call for application IT doesn't support
AD
Account Unlock
User is using a computer that is not assigned to them
User has external monitor issues
Close out 3+ tickets after 3 strikes in a day
Suspend BitLocker for update
Korey DID start the Good Morning Post
Korey DID NOT start the Good Morning Post
Customer Reopens incident after it was resolved
User is not sure if the email is suspicious
Global Protect Issues
Agent took 15+ inbound calls in 1 day
Customer is not technical
You hear a pet on a Call
Wrong Number
Outlook issues
PDFs not opening in Adobe
Konica Service Call
User says they submitted a request but not showing up in ServiceNow
