(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Teams Add-in missing in Outlook
Windows 11 User
User is not sure if the email is suspicious
LAPS did not give a password in Azure
Fetch agent's computer forces a restart
Resolved 10 tickets
Suspend BitLocker for update
Update on REQ/RITM
Close out 3+ tickets after 3 strikes in a day
Users account is disabled
Self Submit Queue is empty
Headset issue
Korey DID start the Good Morning Post
User has external monitor issues
Caller is driving and can't troubleshooy
Escalate a MFA reset for IT personnel
Standup is under 5 mins
Standup is over 15 mins
User asks when they can get a new laptop
You hear a pet on a Call
First Call Resolution
AD
Account Unlock
User has keyboard or mouse issues
Chrome not loading webpages
Entering Credentials incorrectly
User is using a computer that is not assigned to them
Get a ticket/call for application IT doesn't support
Free
Office Wireless Certificate issue
Restarting the user's computer fixes the issue
Customer has to end the call because they have another appointment
Wrong Number
Issue caused by not being connected to Global Protect/Andersen network
Password Sync issue (computer using old password to sign in)
Microsoft Teams issues
User forgot their password
Free
Global Protect Issues
AD Password Reset
TeamViewer doesn't work
Need File
Restore
LAPS Needed
Customer Reopens incident after it was resolved
Add Printer to computer
Expired AD Password
Outlook issues
Korey DID NOT start the Good Morning Post
Browser is not loading webpage
Escalate an Incident
Outlook Profile Rebuild
Update on Incident
New Computer Setup
Customer is not technical
RbA Command Center Transfer
User restarts computer before you can provide instruction thus ending call
Attend 2+ Meetings in a day
You get the same caller on the same day
P1 Incident
Ask HR Transfer
5 Self Submit tickets completed in one day
10 Self Submit Tickets completed in one day
Customer uses the word "glitching"
Someone's pet joins a Teams Meeting
Map a network drive
Wanting Permanent Local Admin Access
Get a Leave of Absence caller
Konica Service Call
User says they submitted a request but not showing up in ServiceNow
