(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Restarting the user's computer fixes the issue
Wanting Permanent Local Admin Access
User is using a computer that is not assigned to them
PDFs not opening in Adobe
Teams Add-in missing in Outlook
Entering Credentials incorrectly
P1 Incident
User restarts computer before you can provide instruction thus ending call
Customer is not technical
Free
Password Sync issue (computer using old password to sign in)
LAPS did not give a password in Azure
Konica Service Call
TeamViewer doesn't work
Expired AD Password
AD
Account Unlock
User says they submitted a request but not showing up in ServiceNow
Someone's pet joins a Teams Meeting
5 Self Submit tickets completed in one day
User is not sure if the email is suspicious
Email Escalation about an Incident
Browser is not loading webpage
Need File
Restore
Resolved 10 tickets
Escalate a MFA reset for IT personnel
Korey DID NOT start the Good Morning Post
Get a Leave of Absence caller
Korey DID start the Good Morning Post
Chrome not loading webpages
10 Self Submit Tickets completed in one day
AD Password Reset
Self Submit Queue is empty
Suspend BitLocker for update
First Call Resolution
Users account is disabled
Add Printer to computer
Issue caused by not being connected to Global Protect/Andersen network
User forgot their password
Update on Incident
Agent took 15+ inbound calls in 1 day
Map a network drive
Windows 11 User
Free
Verified User
Office Wireless Certificate issue
Global Protect Issues
Microsoft Teams issues
Escalate an Incident
User has external monitor issues
New Computer Setup
Outlook issues
Wrong Number
User asks when they can get a new laptop
Update on REQ/RITM
Outlook Profile Rebuild
RbA Command Center Transfer
Standup is under 5 mins
Get a ticket/call for application IT doesn't support
Customer Reopens incident after it was resolved
Customer has to end the call because they have another appointment
