(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Users account is disabled
10 Self Submit Tickets completed in one day
User has external monitor issues
Wanting Permanent Local Admin Access
Browser is not loading webpage
Office Wireless Certificate issue
Chrome not loading webpages
AD Password Reset
Customer is not technical
Outlook Profile Rebuild
Add Printer to computer
Escalate an Incident
Verified User
Suspend BitLocker for update
User asks when they can get a new laptop
User is using a computer that is not assigned to them
Customer Reopens incident after it was resolved
LAPS did not give a password in Azure
Global Protect Issues
Outlook issues
Agent took 15+ inbound calls in 1 day
Restarting the user's computer fixes the issue
Escalate a MFA reset for IT personnel
Korey DID start the Good Morning Post
Update on Incident
User says they submitted a request but not showing up in ServiceNow
You get the same caller on the same day
AD
Account Unlock
Windows 11 User
Map a network drive
Free
You hear a pet on a Call
5 Self Submit tickets completed in one day
LAPS Needed
Customer has to end the call because they have another appointment
Resolved 10 tickets
RbA Command Center Transfer
Free
Konica Service Call
Wrong Number
PDFs not opening in Adobe
First Call Resolution
Someone asks you to view their Screen
Attend 2+ Meetings in a day
Email Escalation about an Incident
Korey DID NOT start the Good Morning Post
Headset issue
Self Submit Queue is empty
Standup is under 5 mins
User forgot their password
Standup is over 15 mins
Get a Leave of Absence caller
Need File
Restore
Caller is driving and can't troubleshooy
Get a ticket/call for application IT doesn't support
Close out 3+ tickets after 3 strikes in a day
User restarts computer before you can provide instruction thus ending call
Fetch agent's computer forces a restart
User has keyboard or mouse issues
Microsoft Teams issues
MFA Reset
User is not sure if the email is suspicious
TeamViewer doesn't work
Expired AD Password
Password Sync issue (computer using old password to sign in)
Ask HR Transfer
Issue caused by not being connected to Global Protect/Andersen network
