(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User asks when they can get a new laptop
Customer has to end the call because they have another appointment
Get a Leave of Absence caller
Customer uses the word "glitching"
Wrong Number
You hear a pet on a Call
Chrome not loading webpages
Headset issue
Close out 3+ tickets after 3 strikes in a day
Add Printer to computer
Standup is under 5 mins
Standup is over 15 mins
MFA Reset
Get a ticket/call for application IT doesn't support
LAPS did not give a password in Azure
Korey DID start the Good Morning Post
User says they submitted a request but not showing up in ServiceNow
AD Password Reset
10 Self Submit Tickets completed in one day
Office Wireless Certificate issue
P1 Incident
Password Sync issue (computer using old password to sign in)
Konica Service Call
Customer is not technical
Customer Reopens incident after it was resolved
Self Submit Queue is empty
Update on REQ/RITM
Expired AD Password
Resolved 10 tickets
Map a network drive
New Computer Setup
Browser is not loading webpage
Someone asks you to view their Screen
Windows 11 User
You get the same caller on the same day
User has keyboard or mouse issues
Korey DID NOT start the Good Morning Post
Attend 2+ Meetings in a day
User restarts computer before you can provide instruction thus ending call
User is not sure if the email is suspicious
RbA Command Center Transfer
Escalate an Incident
TeamViewer doesn't work
Ask HR Transfer
Wanting Permanent Local Admin Access
First Call Resolution
Update on Incident
Global Protect Issues
Agent took 15+ inbound calls in 1 day
Outlook issues
5 Self Submit tickets completed in one day
Outlook Profile Rebuild
Fetch agent's computer forces a restart
Someone's pet joins a Teams Meeting
Entering Credentials incorrectly
Teams Add-in missing in Outlook
Verified User
Microsoft Teams issues
LAPS Needed
Restarting the user's computer fixes the issue
PDFs not opening in Adobe
AD
Account Unlock
Need File
Restore
Escalate a MFA reset for IT personnel
Free
User has external monitor issues
User is using a computer that is not assigned to them
User forgot their password
Suspend BitLocker for update
Email Escalation about an Incident
Caller is driving and can't troubleshooy
Users account is disabled
Issue caused by not being connected to Global Protect/Andersen network
