(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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AD Password Reset
5 Self Submit tickets completed in one day
Caller is driving and can't troubleshooy
User forgot their password
Escalate a MFA reset for IT personnel
RbA Command Center Transfer
Fetch agent's computer forces a restart
Office Wireless Certificate issue
User says they submitted a request but not showing up in ServiceNow
Suspend BitLocker for update
Free
Issue caused by not being connected to Global Protect/Andersen network
Restarting the user's computer fixes the issue
TeamViewer doesn't work
Close out 3+ tickets after 3 strikes in a day
Resolved 10 tickets
10 Self Submit Tickets completed in one day
MFA Reset
Global Protect Issues
Update on Incident
Agent took 15+ inbound calls in 1 day
Korey DID start the Good Morning Post
Chrome not loading webpages
Password Sync issue (computer using old password to sign in)
LAPS Needed
Add Printer to computer
Headset issue
Konica Service Call
User is using a computer that is not assigned to them
Customer Reopens incident after it was resolved
New Computer Setup
PDFs not opening in Adobe
Update on REQ/RITM
P1 Incident
Get a Leave of Absence caller
Customer has to end the call because they have another appointment
Wrong Number
AD
Account Unlock
First Call Resolution
Standup is under 5 mins
Korey DID NOT start the Good Morning Post
Escalate an Incident
Expired AD Password
User is not sure if the email is suspicious
Outlook Profile Rebuild
Outlook issues
Map a network drive
Attend 2+ Meetings in a day
User asks when they can get a new laptop
User has keyboard or mouse issues
Standup is over 15 mins
LAPS did not give a password in Azure
Wanting Permanent Local Admin Access
Get a ticket/call for application IT doesn't support
Browser is not loading webpage
Users account is disabled
Customer is not technical
Free
Windows 11 User
Ask HR Transfer
Self Submit Queue is empty
User has external monitor issues
Email Escalation about an Incident
Microsoft Teams issues
You hear a pet on a Call
User restarts computer before you can provide instruction thus ending call
