(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resolved 10 tickets
Add Printer to computer
Wrong Number
Caller is driving and can't troubleshooy
Escalate an Incident
LAPS Needed
Global Protect Issues
Map a network drive
Restarting the user's computer fixes the issue
Attend 2+ Meetings in a day
User says they submitted a request but not showing up in ServiceNow
Close out 3+ tickets after 3 strikes in a day
Escalate a MFA reset for IT personnel
Customer Reopens incident after it was resolved
AD Password Reset
Standup is over 15 mins
RbA Command Center Transfer
PDFs not opening in Adobe
LAPS did not give a password in Azure
Need File
Restore
Entering Credentials incorrectly
Customer uses the word "glitching"
Headset issue
Chrome not loading webpages
Outlook Profile Rebuild
Free
Suspend BitLocker for update
Customer has to end the call because they have another appointment
You hear a pet on a Call
New Computer Setup
User is using a computer that is not assigned to them
User asks when they can get a new laptop
Standup is under 5 mins
Someone asks you to view their Screen
Outlook issues
Password Sync issue (computer using old password to sign in)
User has external monitor issues
5 Self Submit tickets completed in one day
You get the same caller on the same day
Update on Incident
User restarts computer before you can provide instruction thus ending call
Agent took 15+ inbound calls in 1 day
Korey DID start the Good Morning Post
Get a ticket/call for application IT doesn't support
Windows 11 User
Konica Service Call
Microsoft Teams issues
Customer is not technical
Update on REQ/RITM
First Call Resolution
P1 Incident
User forgot their password
Get a Leave of Absence caller
Someone's pet joins a Teams Meeting
10 Self Submit Tickets completed in one day
Wanting Permanent Local Admin Access
Expired AD Password
Verified User
Email Escalation about an Incident
TeamViewer doesn't work
Ask HR Transfer
MFA Reset
Fetch agent's computer forces a restart
AD
Account Unlock
Users account is disabled
Free
Self Submit Queue is empty
User is not sure if the email is suspicious
Browser is not loading webpage
User has keyboard or mouse issues
Office Wireless Certificate issue
Issue caused by not being connected to Global Protect/Andersen network
