Close out 3+tickets after3 strikes in adayTeamsAdd-inmissing inOutlookUserforgottheirpasswordRevertback toclassicOutlookYou get thesame calleron thesame dayCustomer hasto end the callbecause theyhave anotherappointmentINC turnsintoneedingto requestCustomerReopensincident afterit wasresolvedUsersaccount isdisabledEnteringCredentialsincorrectly5 SelfSubmitticketscompleted inone dayInforXAissueFreeAndersenGO callSuspendBitLockerfor updateNewComputerSetupPassword Syncissue(computerusing oldpassword tosign in)LAPSNeededEscalate aMFA resetfor ITpersonnelRe-installaapplicationfixes issue10 SelfSubmitTicketscompleted inone dayRequestingfolderaccessUpdateonIncidentFetchagent'scomputerforces arestartOneDrive/SharePointsync issueMicrosoftTeamsissuesAddPrinter tocomputerNeedFileRestoreGlobalProtectVirtualAdapterIssueADPasswordResetUser can'taccessapplication dueto notrequestingaccess yetHotswapdeviceKMLticketesclationrFinanceissueAgent took15+ inboundcalls in 1dayStandupis under5 minsYou heara pet ona CallIssue caused bynot beingconnected toGlobalProtect/AndersennetworkResolved10ticketsLucidissuecallCustomeris nottechnicalHeadsetissueGet aAROcallerRbACommandCenterTransferConcurcallerFirst CallResolutionGet aMECMdeviceuserOutlookissuesMap anetworkdriveUser saysaccount islocked butis not.BOBJissueChangeprimaryuser onassetUser says theysubmitted arequest but notshowing up inServiceNowUser haskeyboardor mouseissuesWindowshello pinresetMissingfile orfolderGet aticket/call forapplicationIT doesn'tsupportIssue withB, C, D orT accountBrowseris notloadingwebpageKRONOS/WorkdayissueFixedissue withno KBfoundComputerwon'tpower onSuspendBitlockerFixedissue witha KBfoundUser is usinga computerthat is notassigned tothemProcurementIT, ticketescalationsSomeoneasks you toview theirScreenKonicaServiceCallWindows11 UserGet a callfor non-ITrelatedissue.SpanishcallertransferSomeone'spet joins aTeamsMeetingWrongNumberVerifiedUserFollowing up ona REQ/RITMthat needs tobe approvedfirstStandupis over15 minsSelfSubmitQueue isemptyInfor LN/BaanIssueGet aLeave ofAbsencecallerWantingPermanentLocal AdminAccessCompanyportal notoncomputerUser hasexternalmonitorissuesCaller isdriving andcan'ttroubleshooyComputerbluescreenUser is usingincorrect linkto accesswhat theyneedUpdate onREQ/RITMMobilephoneissueAttend 2+Meetingsin a dayOfficeWirelessCertificateissueKorey DIDstart theGoodMorningPostSurfacelaptopuserKonicaServiceCallNewhirecallerP1IncidentCompletea STASKwhile onthe phoneOutlookF3 or E5licenseCustomeruses theword"glitching"EmailEscalationabout anIncidentShopFloorprinterIssueTeamViewerdoesn't workGlobalProtectIssuesRequestingto a sharedinboxaccessLAPS didnot give apasswordin AzureHome printertroubleshootingFailedComputerupdateEscalateanIncidentUser is notsure if theemail issuspiciousJiraIssueAS400/MAPICSresetAutodesk/ARAScallOutlooknotsyncingSoftwarewe don'tsupportOutlookProfileRebuildOTTissuecallAsk HRTransferDelllaptopuserMFAResetPDFs notopeningin AdobeUser restartscomputerbefore you canprovideinstruction thusending callUser askswhen theycan get anew laptopFreeNeedadmin toinstallsoftwareResolved5 ticketsiPadissueExpiredADPasswordKorey DIDNOT startthe GoodMorningPostADAccountUnlockComputerslow timeRestartingthe user'scomputerfixes theissueClose out 3+tickets after3 strikes in adayTeamsAdd-inmissing inOutlookUserforgottheirpasswordRevertback toclassicOutlookYou get thesame calleron thesame dayCustomer hasto end the callbecause theyhave anotherappointmentINC turnsintoneedingto requestCustomerReopensincident afterit wasresolvedUsersaccount isdisabledEnteringCredentialsincorrectly5 SelfSubmitticketscompleted inone dayInforXAissueFreeAndersenGO callSuspendBitLockerfor updateNewComputerSetupPassword Syncissue(computerusing oldpassword tosign in)LAPSNeededEscalate aMFA resetfor ITpersonnelRe-installaapplicationfixes issue10 SelfSubmitTicketscompleted inone dayRequestingfolderaccessUpdateonIncidentFetchagent'scomputerforces arestartOneDrive/SharePointsync issueMicrosoftTeamsissuesAddPrinter tocomputerNeedFileRestoreGlobalProtectVirtualAdapterIssueADPasswordResetUser can'taccessapplication dueto notrequestingaccess yetHotswapdeviceKMLticketesclationrFinanceissueAgent took15+ inboundcalls in 1dayStandupis under5 minsYou heara pet ona CallIssue caused bynot beingconnected toGlobalProtect/AndersennetworkResolved10ticketsLucidissuecallCustomeris nottechnicalHeadsetissueGet aAROcallerRbACommandCenterTransferConcurcallerFirst CallResolutionGet aMECMdeviceuserOutlookissuesMap anetworkdriveUser saysaccount islocked butis not.BOBJissueChangeprimaryuser onassetUser says theysubmitted arequest but notshowing up inServiceNowUser haskeyboardor mouseissuesWindowshello pinresetMissingfile orfolderGet aticket/call forapplicationIT doesn'tsupportIssue withB, C, D orT accountBrowseris notloadingwebpageKRONOS/WorkdayissueFixedissue withno KBfoundComputerwon'tpower onSuspendBitlockerFixedissue witha KBfoundUser is usinga computerthat is notassigned tothemProcurementIT, ticketescalationsSomeoneasks you toview theirScreenKonicaServiceCallWindows11 UserGet a callfor non-ITrelatedissue.SpanishcallertransferSomeone'spet joins aTeamsMeetingWrongNumberVerifiedUserFollowing up ona REQ/RITMthat needs tobe approvedfirstStandupis over15 minsSelfSubmitQueue isemptyInfor LN/BaanIssueGet aLeave ofAbsencecallerWantingPermanentLocal AdminAccessCompanyportal notoncomputerUser hasexternalmonitorissuesCaller isdriving andcan'ttroubleshooyComputerbluescreenUser is usingincorrect linkto accesswhat theyneedUpdate onREQ/RITMMobilephoneissueAttend 2+Meetingsin a dayOfficeWirelessCertificateissueKorey DIDstart theGoodMorningPostSurfacelaptopuserKonicaServiceCallNewhirecallerP1IncidentCompletea STASKwhile onthe phoneOutlookF3 or E5licenseCustomeruses theword"glitching"EmailEscalationabout anIncidentShopFloorprinterIssueTeamViewerdoesn't workGlobalProtectIssuesRequestingto a sharedinboxaccessLAPS didnot give apasswordin AzureHome printertroubleshootingFailedComputerupdateEscalateanIncidentUser is notsure if theemail issuspiciousJiraIssueAS400/MAPICSresetAutodesk/ARAScallOutlooknotsyncingSoftwarewe don'tsupportOutlookProfileRebuildOTTissuecallAsk HRTransferDelllaptopuserMFAResetPDFs notopeningin AdobeUser restartscomputerbefore you canprovideinstruction thusending callUser askswhen theycan get anew laptopFreeNeedadmin toinstallsoftwareResolved5 ticketsiPadissueExpiredADPasswordKorey DIDNOT startthe GoodMorningPostADAccountUnlockComputerslow timeRestartingthe user'scomputerfixes theissue

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close out 3+ tickets after 3 strikes in a day
  2. Teams Add-in missing in Outlook
  3. User forgot their password
  4. Revert back to classic Outlook
  5. You get the same caller on the same day
  6. Customer has to end the call because they have another appointment
  7. INC turns into needing to request
  8. Customer Reopens incident after it was resolved
  9. Users account is disabled
  10. Entering Credentials incorrectly
  11. 5 Self Submit tickets completed in one day
  12. Infor XA issue
  13. Free
  14. Andersen GO call
  15. Suspend BitLocker for update
  16. New Computer Setup
  17. Password Sync issue (computer using old password to sign in)
  18. LAPS Needed
  19. Escalate a MFA reset for IT personnel
  20. Re-install a application fixes issue
  21. 10 Self Submit Tickets completed in one day
  22. Requesting folder access
  23. Update on Incident
  24. Fetch agent's computer forces a restart
  25. OneDrive/SharePoint sync issue
  26. Microsoft Teams issues
  27. Add Printer to computer
  28. Need File Restore
  29. Global Protect Virtual Adapter Issue
  30. AD Password Reset
  31. User can't access application due to not requesting access yet
  32. Hotswap device
  33. KML ticket esclation
  34. rFinance issue
  35. Agent took 15+ inbound calls in 1 day
  36. Standup is under 5 mins
  37. You hear a pet on a Call
  38. Issue caused by not being connected to Global Protect/Andersen network
  39. Resolved 10 tickets
  40. Lucid issue call
  41. Customer is not technical
  42. Headset issue
  43. Get a ARO caller
  44. RbA Command Center Transfer
  45. Concur caller
  46. First Call Resolution
  47. Get a MECM device user
  48. Outlook issues
  49. Map a network drive
  50. User says account is locked but is not.
  51. BOBJ issue
  52. Change primary user on asset
  53. User says they submitted a request but not showing up in ServiceNow
  54. User has keyboard or mouse issues
  55. Windows hello pin reset
  56. Missing file or folder
  57. Get a ticket/call for application IT doesn't support
  58. Issue with B, C, D or T account
  59. Browser is not loading webpage
  60. KRONOS /Workday issue
  61. Fixed issue with no KB found
  62. Computer won't power on
  63. Suspend Bitlocker
  64. Fixed issue with a KB found
  65. User is using a computer that is not assigned to them
  66. Procurement IT, ticket escalations
  67. Someone asks you to view their Screen
  68. Konica Service Call
  69. Windows 11 User
  70. Get a call for non-IT related issue.
  71. Spanish caller transfer
  72. Someone's pet joins a Teams Meeting
  73. Wrong Number
  74. Verified User
  75. Following up on a REQ/RITM that needs to be approved first
  76. Standup is over 15 mins
  77. Self Submit Queue is empty
  78. Infor LN/ Baan Issue
  79. Get a Leave of Absence caller
  80. Wanting Permanent Local Admin Access
  81. Company portal not on computer
  82. User has external monitor issues
  83. Caller is driving and can't troubleshooy
  84. Computer blue screen
  85. User is using incorrect link to access what they need
  86. Update on REQ/RITM
  87. Mobile phone issue
  88. Attend 2+ Meetings in a day
  89. Office Wireless Certificate issue
  90. Korey DID start the Good Morning Post
  91. Surface laptop user
  92. Konica Service Call
  93. New hire caller
  94. P1 Incident
  95. Complete a STASK while on the phone
  96. Outlook F3 or E5 license
  97. Customer uses the word "glitching"
  98. Email Escalation about an Incident
  99. Shop Floor printer Issue
  100. TeamViewer doesn't work
  101. Global Protect Issues
  102. Requesting to a shared inbox access
  103. LAPS did not give a password in Azure
  104. Home printer troubleshooting
  105. Failed Computer update
  106. Escalate an Incident
  107. User is not sure if the email is suspicious
  108. Jira Issue
  109. AS400/MAPICS reset
  110. Autodesk /ARAS call
  111. Outlook not syncing
  112. Software we don't support
  113. Outlook Profile Rebuild
  114. OTT issue call
  115. Ask HR Transfer
  116. Dell laptop user
  117. MFA Reset
  118. PDFs not opening in Adobe
  119. User restarts computer before you can provide instruction thus ending call
  120. User asks when they can get a new laptop
  121. Free
  122. Need admin to install software
  123. Resolved 5 tickets
  124. iPad issue
  125. Expired AD Password
  126. Korey DID NOT start the Good Morning Post
  127. AD Account Unlock
  128. Computer slow time
  129. Restarting the user's computer fixes the issue