Computerwon'tpower onUser hasexternalmonitorissuesKMLticketesclationGet a callfor non-ITrelatedissue.Issue caused bynot beingconnected toGlobalProtect/AndersennetworkFirst CallResolutionDelllaptopuserNewComputerSetupCustomerReopensincident afterit wasresolvedEscalateanIncidentFixedissue witha KBfoundSuspendBitlockerOutlookProfileRebuildInfor LN/BaanIssueEmailEscalationabout anIncidentADAccountUnlockIssue withB, C, D orT accountBOBJissueYou get thesame calleron thesame dayOutlooknotsyncingBrowseris notloadingwebpageRbACommandCenterTransferOutlookissuesUser says theysubmitted arequest but notshowing up inServiceNowHotswapdeviceNewhirecallerAttend 2+Meetingsin a dayWrongNumberUsersaccount isdisablediPadissueCaller isdriving andcan'ttroubleshooyUser askswhen theycan get anew laptopAS400/MAPICSresetAgent took15+ inboundcalls in 1dayStandupis over15 minsNeedFileRestorerFinanceissueP1IncidentUpdateonIncidentStandupis under5 minsGet aLeave ofAbsencecallerKorey DIDNOT startthe GoodMorningPostAddPrinter tocomputerPDFs notopeningin AdobeOfficeWirelessCertificateissueHome printertroubleshootingYou heara pet ona CallUser saysaccount islocked butis not.Changeprimaryuser onassetLAPS didnot give apasswordin AzureSomeone'spet joins aTeamsMeetingFailedComputerupdateResolved5 ticketsGlobalProtectIssuesCustomer hasto end the callbecause theyhave anotherappointmentLAPSNeededTeamViewerdoesn't workSurfacelaptopuserSpanishcallertransferCompletea STASKwhile onthe phoneHeadsetissueSoftwarewe don'tsupportComputerbluescreenGet aAROcallerKonicaServiceCallRestartingthe user'scomputerfixes theissueRequestingfolderaccessAsk HRTransferUser can'taccessapplication dueto notrequestingaccess yetComputerslow timeResolved10ticketsCustomeruses theword"glitching"Needadmin toinstallsoftwareTeamsAdd-inmissing inOutlookKRONOS/WorkdayissueADPasswordResetAutodesk/ARAScallUser is usinga computerthat is notassigned tothemLucidissuecallGet aticket/call forapplicationIT doesn'tsupportFreeEnteringCredentialsincorrectlyWindows11 UserCompanyportal notoncomputerOTTissuecallRequestingto a sharedinboxaccessFixedissue withno KBfoundMFAResetJiraIssueMap anetworkdriveWindowshello pinresetMissingfile orfolderRevertback toclassicOutlookMobilephoneissueProcurementIT, ticketescalationsGlobalProtectVirtualAdapterIssueFreeGet aMECMdeviceuserINC turnsintoneedingto requestCustomeris nottechnicalFetchagent'scomputerforces arestartPassword Syncissue(computerusing oldpassword tosign in)ConcurcallerClose out 3+tickets after3 strikes in aday10 SelfSubmitTicketscompleted inone dayExpiredADPasswordUpdate onREQ/RITMInforXAissueShopFloorprinterIssueUser haskeyboardor mouseissuesUser restartscomputerbefore you canprovideinstruction thusending callVerifiedUserWantingPermanentLocal AdminAccessSomeoneasks you toview theirScreenUser is usingincorrect linkto accesswhat theyneedOutlookF3 or E5licenseSelfSubmitQueue isempty5 SelfSubmitticketscompleted inone dayOneDrive/SharePointsync issueKorey DIDstart theGoodMorningPostFollowing up ona REQ/RITMthat needs tobe approvedfirstMicrosoftTeamsissuesUserforgottheirpasswordAndersenGO callRe-installaapplicationfixes issueKonicaServiceCallSuspendBitLockerfor updateEscalate aMFA resetfor ITpersonnelUser is notsure if theemail issuspiciousComputerwon'tpower onUser hasexternalmonitorissuesKMLticketesclationGet a callfor non-ITrelatedissue.Issue caused bynot beingconnected toGlobalProtect/AndersennetworkFirst CallResolutionDelllaptopuserNewComputerSetupCustomerReopensincident afterit wasresolvedEscalateanIncidentFixedissue witha KBfoundSuspendBitlockerOutlookProfileRebuildInfor LN/BaanIssueEmailEscalationabout anIncidentADAccountUnlockIssue withB, C, D orT accountBOBJissueYou get thesame calleron thesame dayOutlooknotsyncingBrowseris notloadingwebpageRbACommandCenterTransferOutlookissuesUser says theysubmitted arequest but notshowing up inServiceNowHotswapdeviceNewhirecallerAttend 2+Meetingsin a dayWrongNumberUsersaccount isdisablediPadissueCaller isdriving andcan'ttroubleshooyUser askswhen theycan get anew laptopAS400/MAPICSresetAgent took15+ inboundcalls in 1dayStandupis over15 minsNeedFileRestorerFinanceissueP1IncidentUpdateonIncidentStandupis under5 minsGet aLeave ofAbsencecallerKorey DIDNOT startthe GoodMorningPostAddPrinter tocomputerPDFs notopeningin AdobeOfficeWirelessCertificateissueHome printertroubleshootingYou heara pet ona CallUser saysaccount islocked butis not.Changeprimaryuser onassetLAPS didnot give apasswordin AzureSomeone'spet joins aTeamsMeetingFailedComputerupdateResolved5 ticketsGlobalProtectIssuesCustomer hasto end the callbecause theyhave anotherappointmentLAPSNeededTeamViewerdoesn't workSurfacelaptopuserSpanishcallertransferCompletea STASKwhile onthe phoneHeadsetissueSoftwarewe don'tsupportComputerbluescreenGet aAROcallerKonicaServiceCallRestartingthe user'scomputerfixes theissueRequestingfolderaccessAsk HRTransferUser can'taccessapplication dueto notrequestingaccess yetComputerslow timeResolved10ticketsCustomeruses theword"glitching"Needadmin toinstallsoftwareTeamsAdd-inmissing inOutlookKRONOS/WorkdayissueADPasswordResetAutodesk/ARAScallUser is usinga computerthat is notassigned tothemLucidissuecallGet aticket/call forapplicationIT doesn'tsupportFreeEnteringCredentialsincorrectlyWindows11 UserCompanyportal notoncomputerOTTissuecallRequestingto a sharedinboxaccessFixedissue withno KBfoundMFAResetJiraIssueMap anetworkdriveWindowshello pinresetMissingfile orfolderRevertback toclassicOutlookMobilephoneissueProcurementIT, ticketescalationsGlobalProtectVirtualAdapterIssueFreeGet aMECMdeviceuserINC turnsintoneedingto requestCustomeris nottechnicalFetchagent'scomputerforces arestartPassword Syncissue(computerusing oldpassword tosign in)ConcurcallerClose out 3+tickets after3 strikes in aday10 SelfSubmitTicketscompleted inone dayExpiredADPasswordUpdate onREQ/RITMInforXAissueShopFloorprinterIssueUser haskeyboardor mouseissuesUser restartscomputerbefore you canprovideinstruction thusending callVerifiedUserWantingPermanentLocal AdminAccessSomeoneasks you toview theirScreenUser is usingincorrect linkto accesswhat theyneedOutlookF3 or E5licenseSelfSubmitQueue isempty5 SelfSubmitticketscompleted inone dayOneDrive/SharePointsync issueKorey DIDstart theGoodMorningPostFollowing up ona REQ/RITMthat needs tobe approvedfirstMicrosoftTeamsissuesUserforgottheirpasswordAndersenGO callRe-installaapplicationfixes issueKonicaServiceCallSuspendBitLockerfor updateEscalate aMFA resetfor ITpersonnelUser is notsure if theemail issuspicious

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Computer won't power on
  2. User has external monitor issues
  3. KML ticket esclation
  4. Get a call for non-IT related issue.
  5. Issue caused by not being connected to Global Protect/Andersen network
  6. First Call Resolution
  7. Dell laptop user
  8. New Computer Setup
  9. Customer Reopens incident after it was resolved
  10. Escalate an Incident
  11. Fixed issue with a KB found
  12. Suspend Bitlocker
  13. Outlook Profile Rebuild
  14. Infor LN/ Baan Issue
  15. Email Escalation about an Incident
  16. AD Account Unlock
  17. Issue with B, C, D or T account
  18. BOBJ issue
  19. You get the same caller on the same day
  20. Outlook not syncing
  21. Browser is not loading webpage
  22. RbA Command Center Transfer
  23. Outlook issues
  24. User says they submitted a request but not showing up in ServiceNow
  25. Hotswap device
  26. New hire caller
  27. Attend 2+ Meetings in a day
  28. Wrong Number
  29. Users account is disabled
  30. iPad issue
  31. Caller is driving and can't troubleshooy
  32. User asks when they can get a new laptop
  33. AS400/MAPICS reset
  34. Agent took 15+ inbound calls in 1 day
  35. Standup is over 15 mins
  36. Need File Restore
  37. rFinance issue
  38. P1 Incident
  39. Update on Incident
  40. Standup is under 5 mins
  41. Get a Leave of Absence caller
  42. Korey DID NOT start the Good Morning Post
  43. Add Printer to computer
  44. PDFs not opening in Adobe
  45. Office Wireless Certificate issue
  46. Home printer troubleshooting
  47. You hear a pet on a Call
  48. User says account is locked but is not.
  49. Change primary user on asset
  50. LAPS did not give a password in Azure
  51. Someone's pet joins a Teams Meeting
  52. Failed Computer update
  53. Resolved 5 tickets
  54. Global Protect Issues
  55. Customer has to end the call because they have another appointment
  56. LAPS Needed
  57. TeamViewer doesn't work
  58. Surface laptop user
  59. Spanish caller transfer
  60. Complete a STASK while on the phone
  61. Headset issue
  62. Software we don't support
  63. Computer blue screen
  64. Get a ARO caller
  65. Konica Service Call
  66. Restarting the user's computer fixes the issue
  67. Requesting folder access
  68. Ask HR Transfer
  69. User can't access application due to not requesting access yet
  70. Computer slow time
  71. Resolved 10 tickets
  72. Customer uses the word "glitching"
  73. Need admin to install software
  74. Teams Add-in missing in Outlook
  75. KRONOS /Workday issue
  76. AD Password Reset
  77. Autodesk /ARAS call
  78. User is using a computer that is not assigned to them
  79. Lucid issue call
  80. Get a ticket/call for application IT doesn't support
  81. Free
  82. Entering Credentials incorrectly
  83. Windows 11 User
  84. Company portal not on computer
  85. OTT issue call
  86. Requesting to a shared inbox access
  87. Fixed issue with no KB found
  88. MFA Reset
  89. Jira Issue
  90. Map a network drive
  91. Windows hello pin reset
  92. Missing file or folder
  93. Revert back to classic Outlook
  94. Mobile phone issue
  95. Procurement IT, ticket escalations
  96. Global Protect Virtual Adapter Issue
  97. Free
  98. Get a MECM device user
  99. INC turns into needing to request
  100. Customer is not technical
  101. Fetch agent's computer forces a restart
  102. Password Sync issue (computer using old password to sign in)
  103. Concur caller
  104. Close out 3+ tickets after 3 strikes in a day
  105. 10 Self Submit Tickets completed in one day
  106. Expired AD Password
  107. Update on REQ/RITM
  108. Infor XA issue
  109. Shop Floor printer Issue
  110. User has keyboard or mouse issues
  111. User restarts computer before you can provide instruction thus ending call
  112. Verified User
  113. Wanting Permanent Local Admin Access
  114. Someone asks you to view their Screen
  115. User is using incorrect link to access what they need
  116. Outlook F3 or E5 license
  117. Self Submit Queue is empty
  118. 5 Self Submit tickets completed in one day
  119. OneDrive/SharePoint sync issue
  120. Korey DID start the Good Morning Post
  121. Following up on a REQ/RITM that needs to be approved first
  122. Microsoft Teams issues
  123. User forgot their password
  124. Andersen GO call
  125. Re-install a application fixes issue
  126. Konica Service Call
  127. Suspend BitLocker for update
  128. Escalate a MFA reset for IT personnel
  129. User is not sure if the email is suspicious