(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Teams Add-in missing in Outlook
LAPS did not give a password in Azure
Caller is driving and can't troubleshooy
Issue caused by not being connected to Global Protect/Andersen network
Someone's pet joins a Teams Meeting
Outlook issues
User says they submitted a request but not showing up in ServiceNow
Attend 2+ Meetings in a day
Konica Service Call
Escalate an Incident
LAPS Needed
User is not sure if the email is suspicious
Fixed issue with no KB found
Free
BOBJ issue
Mobile phone issue
Customer is not technical
Surface laptop user
Missing file or folder
Korey DID NOT start the Good Morning Post
OneDrive/SharePoint sync issue
Expired AD Password
Global Protect Virtual Adapter Issue
Lucid issue call
Fixed issue with a KB found
Computer slow time
Email Escalation about an Incident
AD
Account Unlock
Password Sync issue (computer using old password to sign in)
Get a Leave of Absence caller
User has keyboard or mouse issues
Verified User
Escalate a MFA reset for IT personnel
You hear a pet on a Call
Jira Issue
Close out 3+ tickets after 3 strikes in a day
Microsoft Teams issues
User is using incorrect link to access what they need
Free
Computer blue screen
AD Password Reset
Software we don't support
Standup is under 5 mins
User restarts computer before you can provide instruction thus ending call
Office Wireless Certificate issue
Need admin to install software
Korey DID start the Good Morning Post
Users account is disabled
User asks when they can get a new laptop
New hire caller
TeamViewer doesn't work
Re-install a application fixes issue
Outlook Profile Rebuild
Suspend Bitlocker
Revert back to classic Outlook
Konica Service Call
Requesting to a shared inbox access
Following up on a REQ/RITM that needs to be approved first
Global Protect Issues
INC turns into needing to request
You get the same caller on the same day
Spanish caller transfer
Hotswap device
Company portal not on computer
Agent took 15+ inbound calls in 1 day
Autodesk /ARAS call
Fetch agent's computer forces a restart
User has external monitor issues
User can't access application due to not requesting access yet
Wanting Permanent Local Admin Access
Outlook F3 or E5 license
OTT issue call
User is using a computer that is not assigned to them
Update on REQ/RITM
User says account is locked but is not.
Map a network drive
First Call Resolution
Infor LN/ Baan Issue
Change primary user on asset
Get a ticket/call for application IT doesn't support
Someone asks you to view their Screen
Get a MECM device user
Entering Credentials incorrectly
Infor XA issue
Andersen GO call
Get a ARO caller
10 Self Submit Tickets completed in one day
Concur caller
Complete a STASK while on the phone
Wrong Number
Self Submit Queue is empty
KRONOS /Workday issue
rFinance issue
Standup is over 15 mins
Failed Computer update
AS400/MAPICS reset
Outlook not syncing
Need File
Restore
Browser is not loading webpage
New Computer Setup
Update on Incident
User forgot their password
Restarting the user's computer fixes the issue
Get a call for non-IT related issue.
Customer Reopens incident after it was resolved
P1 Incident
Issue with B, C, D or T account
Shop Floor printer Issue
Resolved 5 tickets
5 Self Submit tickets completed in one day
Customer has to end the call because they have another appointment
