(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get a ARO caller
Verified User
Concur caller
Update on REQ/RITM
Get a MECM device user
Outlook Profile Rebuild
New Computer Setup
BOBJ issue
User says they submitted a request but not showing up in ServiceNow
Get a ticket/call for application IT doesn't support
LAPS did not give a password in Azure
Resolved 10 tickets
MFA Reset
Infor LN/ Baan Issue
Korey DID NOT start the Good Morning Post
Infor XA issue
AD
Account Unlock
Andersen GO call
RbA Command Center Transfer
Customer is not technical
Computer won't power on
Need File
Restore
Headset issue
Surface laptop user
Konica Service Call
Resolved 5 tickets
Global Protect Issues
Someone asks you to view their Screen
You get the same caller on the same day
User is not sure if the email is suspicious
Escalate a MFA reset for IT personnel
Customer Reopens incident after it was resolved
Someone's pet joins a Teams Meeting
Get a Leave of Absence caller
Outlook not syncing
Revert back to classic Outlook
User has keyboard or mouse issues
Complete a STASK while on the phone
Update on Incident
Close out 3+ tickets after 3 strikes in a day
INC turns into needing to request
10 Self Submit Tickets completed in one day
Spanish caller transfer
Dell laptop user
AS400/MAPICS reset
TeamViewer doesn't work
Wrong Number
Browser is not loading webpage
Password Sync issue (computer using old password to sign in)
KML ticket esclation
Lucid issue call
Customer has to end the call because they have another appointment
Following up on a REQ/RITM that needs to be approved first
KRONOS /Workday issue
Change primary user on asset
Teams Add-in missing in Outlook
Expired AD Password
Office Wireless Certificate issue
Email Escalation about an Incident
PDFs not opening in Adobe
Suspend Bitlocker
Standup is under 5 mins
Re-install a application fixes issue
User has external monitor issues
Fixed issue with no KB found
Microsoft Teams issues
Get a call for non-IT related issue.
Requesting folder access
P1 Incident
User asks when they can get a new laptop
Requesting to a shared inbox access
Global Protect Virtual Adapter Issue
Outlook F3 or E5 license
Issue with B, C, D or T account
Fetch agent's computer forces a restart
User is using a computer that is not assigned to them
You hear a pet on a Call
Caller is driving and can't troubleshooy
Hotswap device
Ask HR Transfer
Customer uses the word "glitching"
User says account is locked but is not.
Wanting Permanent Local Admin Access
Escalate an Incident
OTT issue call
Fixed issue with a KB found
Standup is over 15 mins
User restarts computer before you can provide instruction thus ending call
Shop Floor printer Issue
Outlook issues
Computer blue screen
Agent took 15+ inbound calls in 1 day
Restarting the user's computer fixes the issue
Computer slow time
Windows 11 User
Need admin to install software
Home printer troubleshooting
iPad issue
Add Printer to computer
Windows hello pin reset
User is using incorrect link to access what they need
OneDrive/SharePoint sync issue
Korey DID start the Good Morning Post
Missing file or folder
Free
Issue caused by not being connected to Global Protect/Andersen network
Map a network drive
LAPS Needed
Konica Service Call
First Call Resolution
Entering Credentials incorrectly
Suspend BitLocker for update
Software we don't support
User can't access application due to not requesting access yet
