ADAccountUnlockSomeone'spet joins aTeamsMeetingUser saysaccount islocked butis not.Following up ona REQ/RITMthat needs tobe approvedfirstUpdate onREQ/RITMUser is usinga computerthat is notassigned tothemMissingfile orfolderLucidissuecallUser askswhen theycan get anew laptopFixedissue withno KBfoundEnteringCredentialsincorrectly10 SelfSubmitTicketscompleted inone dayAutodesk/ARAScallUsersaccount isdisabledAsk HRTransferCompanyportal notoncomputerrFinanceissueSuspendBitlockerUpdateonIncidentUser is usingincorrect linkto accesswhat theyneedKMLticketesclationGlobalProtectVirtualAdapterIssueConcurcallerIssue withB, C, D orT accountBrowseris notloadingwebpageRevertback toclassicOutlookNeedadmin toinstallsoftwareGet aAROcallerAgent took15+ inboundcalls in 1dayComputerbluescreenUser hasexternalmonitorissuesUser is notsure if theemail issuspiciousSurfacelaptopuserINC turnsintoneedingto requestFreeMicrosoftTeamsissuesRequestingto a sharedinboxaccessTeamsAdd-inmissing inOutlookEmailEscalationabout anIncidentCompletea STASKwhile onthe phoneAndersenGO callGet aLeave ofAbsencecallerFixedissue witha KBfoundComputerwon'tpower onGet a callfor non-ITrelatedissue.OutlookProfileRebuildVerifiedUserSuspendBitLockerfor updateUserforgottheirpasswordPDFs notopeningin AdobeFetchagent'scomputerforces arestartSelfSubmitQueue isemptyDelllaptopuserYou heara pet ona CallAddPrinter tocomputerEscalateanIncidentResolved5 ticketsWindowshello pinresetAttend 2+Meetingsin a dayGlobalProtectIssuesGet aticket/call forapplicationIT doesn'tsupportNeedFileRestoreOfficeWirelessCertificateissueNewhirecallerEscalate aMFA resetfor ITpersonnelFailedComputerupdateStandupis over15 minsIssue caused bynot beingconnected toGlobalProtect/AndersennetworkAS400/MAPICSresetOneDrive/SharePointsync issueHotswapdeviceOutlookF3 or E5licenseRe-installaapplicationfixes issueUser restartscomputerbefore you canprovideinstruction thusending callOutlookissuesCustomeris nottechnicalCustomerReopensincident afterit wasresolvedBOBJissueResolved10ticketsCustomeruses theword"glitching"Changeprimaryuser onassetWantingPermanentLocal AdminAccessKorey DIDstart theGoodMorningPostSpanishcallertransferUser haskeyboardor mouseissuesHome printertroubleshootingFirst CallResolutionYou get thesame calleron thesame dayCustomer hasto end the callbecause theyhave anotherappointmentSomeoneasks you toview theirScreenGet aMECMdeviceuserRestartingthe user'scomputerfixes theissueiPadissueHeadsetissueClose out 3+tickets after3 strikes in adayInforXAissueShopFloorprinterIssueProcurementIT, ticketescalationsRequestingfolderaccessTeamViewerdoesn't workOTTissuecallWindows11 UserUser says theysubmitted arequest but notshowing up inServiceNowOutlooknotsyncingFreeMFAResetMobilephoneissueStandupis under5 minsLAPS didnot give apasswordin AzureP1IncidentKorey DIDNOT startthe GoodMorningPostNewComputerSetupComputerslow timeMap anetworkdriveInfor LN/BaanIssueRbACommandCenterTransferSoftwarewe don'tsupport5 SelfSubmitticketscompleted inone dayKRONOS/WorkdayissueLAPSNeededJiraIssueCaller isdriving andcan'ttroubleshooyExpiredADPasswordUser can'taccessapplication dueto notrequestingaccess yetADPasswordResetWrongNumberPassword Syncissue(computerusing oldpassword tosign in)KonicaServiceCallKonicaServiceCallADAccountUnlockSomeone'spet joins aTeamsMeetingUser saysaccount islocked butis not.Following up ona REQ/RITMthat needs tobe approvedfirstUpdate onREQ/RITMUser is usinga computerthat is notassigned tothemMissingfile orfolderLucidissuecallUser askswhen theycan get anew laptopFixedissue withno KBfoundEnteringCredentialsincorrectly10 SelfSubmitTicketscompleted inone dayAutodesk/ARAScallUsersaccount isdisabledAsk HRTransferCompanyportal notoncomputerrFinanceissueSuspendBitlockerUpdateonIncidentUser is usingincorrect linkto accesswhat theyneedKMLticketesclationGlobalProtectVirtualAdapterIssueConcurcallerIssue withB, C, D orT accountBrowseris notloadingwebpageRevertback toclassicOutlookNeedadmin toinstallsoftwareGet aAROcallerAgent took15+ inboundcalls in 1dayComputerbluescreenUser hasexternalmonitorissuesUser is notsure if theemail issuspiciousSurfacelaptopuserINC turnsintoneedingto requestFreeMicrosoftTeamsissuesRequestingto a sharedinboxaccessTeamsAdd-inmissing inOutlookEmailEscalationabout anIncidentCompletea STASKwhile onthe phoneAndersenGO callGet aLeave ofAbsencecallerFixedissue witha KBfoundComputerwon'tpower onGet a callfor non-ITrelatedissue.OutlookProfileRebuildVerifiedUserSuspendBitLockerfor updateUserforgottheirpasswordPDFs notopeningin AdobeFetchagent'scomputerforces arestartSelfSubmitQueue isemptyDelllaptopuserYou heara pet ona CallAddPrinter tocomputerEscalateanIncidentResolved5 ticketsWindowshello pinresetAttend 2+Meetingsin a dayGlobalProtectIssuesGet aticket/call forapplicationIT doesn'tsupportNeedFileRestoreOfficeWirelessCertificateissueNewhirecallerEscalate aMFA resetfor ITpersonnelFailedComputerupdateStandupis over15 minsIssue caused bynot beingconnected toGlobalProtect/AndersennetworkAS400/MAPICSresetOneDrive/SharePointsync issueHotswapdeviceOutlookF3 or E5licenseRe-installaapplicationfixes issueUser restartscomputerbefore you canprovideinstruction thusending callOutlookissuesCustomeris nottechnicalCustomerReopensincident afterit wasresolvedBOBJissueResolved10ticketsCustomeruses theword"glitching"Changeprimaryuser onassetWantingPermanentLocal AdminAccessKorey DIDstart theGoodMorningPostSpanishcallertransferUser haskeyboardor mouseissuesHome printertroubleshootingFirst CallResolutionYou get thesame calleron thesame dayCustomer hasto end the callbecause theyhave anotherappointmentSomeoneasks you toview theirScreenGet aMECMdeviceuserRestartingthe user'scomputerfixes theissueiPadissueHeadsetissueClose out 3+tickets after3 strikes in adayInforXAissueShopFloorprinterIssueProcurementIT, ticketescalationsRequestingfolderaccessTeamViewerdoesn't workOTTissuecallWindows11 UserUser says theysubmitted arequest but notshowing up inServiceNowOutlooknotsyncingFreeMFAResetMobilephoneissueStandupis under5 minsLAPS didnot give apasswordin AzureP1IncidentKorey DIDNOT startthe GoodMorningPostNewComputerSetupComputerslow timeMap anetworkdriveInfor LN/BaanIssueRbACommandCenterTransferSoftwarewe don'tsupport5 SelfSubmitticketscompleted inone dayKRONOS/WorkdayissueLAPSNeededJiraIssueCaller isdriving andcan'ttroubleshooyExpiredADPasswordUser can'taccessapplication dueto notrequestingaccess yetADPasswordResetWrongNumberPassword Syncissue(computerusing oldpassword tosign in)KonicaServiceCallKonicaServiceCall

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AD Account Unlock
  2. Someone's pet joins a Teams Meeting
  3. User says account is locked but is not.
  4. Following up on a REQ/RITM that needs to be approved first
  5. Update on REQ/RITM
  6. User is using a computer that is not assigned to them
  7. Missing file or folder
  8. Lucid issue call
  9. User asks when they can get a new laptop
  10. Fixed issue with no KB found
  11. Entering Credentials incorrectly
  12. 10 Self Submit Tickets completed in one day
  13. Autodesk /ARAS call
  14. Users account is disabled
  15. Ask HR Transfer
  16. Company portal not on computer
  17. rFinance issue
  18. Suspend Bitlocker
  19. Update on Incident
  20. User is using incorrect link to access what they need
  21. KML ticket esclation
  22. Global Protect Virtual Adapter Issue
  23. Concur caller
  24. Issue with B, C, D or T account
  25. Browser is not loading webpage
  26. Revert back to classic Outlook
  27. Need admin to install software
  28. Get a ARO caller
  29. Agent took 15+ inbound calls in 1 day
  30. Computer blue screen
  31. User has external monitor issues
  32. User is not sure if the email is suspicious
  33. Surface laptop user
  34. INC turns into needing to request
  35. Free
  36. Microsoft Teams issues
  37. Requesting to a shared inbox access
  38. Teams Add-in missing in Outlook
  39. Email Escalation about an Incident
  40. Complete a STASK while on the phone
  41. Andersen GO call
  42. Get a Leave of Absence caller
  43. Fixed issue with a KB found
  44. Computer won't power on
  45. Get a call for non-IT related issue.
  46. Outlook Profile Rebuild
  47. Verified User
  48. Suspend BitLocker for update
  49. User forgot their password
  50. PDFs not opening in Adobe
  51. Fetch agent's computer forces a restart
  52. Self Submit Queue is empty
  53. Dell laptop user
  54. You hear a pet on a Call
  55. Add Printer to computer
  56. Escalate an Incident
  57. Resolved 5 tickets
  58. Windows hello pin reset
  59. Attend 2+ Meetings in a day
  60. Global Protect Issues
  61. Get a ticket/call for application IT doesn't support
  62. Need File Restore
  63. Office Wireless Certificate issue
  64. New hire caller
  65. Escalate a MFA reset for IT personnel
  66. Failed Computer update
  67. Standup is over 15 mins
  68. Issue caused by not being connected to Global Protect/Andersen network
  69. AS400/MAPICS reset
  70. OneDrive/SharePoint sync issue
  71. Hotswap device
  72. Outlook F3 or E5 license
  73. Re-install a application fixes issue
  74. User restarts computer before you can provide instruction thus ending call
  75. Outlook issues
  76. Customer is not technical
  77. Customer Reopens incident after it was resolved
  78. BOBJ issue
  79. Resolved 10 tickets
  80. Customer uses the word "glitching"
  81. Change primary user on asset
  82. Wanting Permanent Local Admin Access
  83. Korey DID start the Good Morning Post
  84. Spanish caller transfer
  85. User has keyboard or mouse issues
  86. Home printer troubleshooting
  87. First Call Resolution
  88. You get the same caller on the same day
  89. Customer has to end the call because they have another appointment
  90. Someone asks you to view their Screen
  91. Get a MECM device user
  92. Restarting the user's computer fixes the issue
  93. iPad issue
  94. Headset issue
  95. Close out 3+ tickets after 3 strikes in a day
  96. Infor XA issue
  97. Shop Floor printer Issue
  98. Procurement IT, ticket escalations
  99. Requesting folder access
  100. TeamViewer doesn't work
  101. OTT issue call
  102. Windows 11 User
  103. User says they submitted a request but not showing up in ServiceNow
  104. Outlook not syncing
  105. Free
  106. MFA Reset
  107. Mobile phone issue
  108. Standup is under 5 mins
  109. LAPS did not give a password in Azure
  110. P1 Incident
  111. Korey DID NOT start the Good Morning Post
  112. New Computer Setup
  113. Computer slow time
  114. Map a network drive
  115. Infor LN/ Baan Issue
  116. RbA Command Center Transfer
  117. Software we don't support
  118. 5 Self Submit tickets completed in one day
  119. KRONOS /Workday issue
  120. LAPS Needed
  121. Jira Issue
  122. Caller is driving and can't troubleshooy
  123. Expired AD Password
  124. User can't access application due to not requesting access yet
  125. AD Password Reset
  126. Wrong Number
  127. Password Sync issue (computer using old password to sign in)
  128. Konica Service Call
  129. Konica Service Call