Update onREQ/RITMUser restartscomputerbefore you canprovideinstruction thusending callRe-installaapplicationfixes issueAutodesk/ARAScallFetchagent'scomputerforces arestartMicrosoftTeamsissuesGet aLeave ofAbsencecallerTeamViewerdoesn't workSomeone'spet joins aTeamsMeetingMap anetworkdriveKRONOS/WorkdayissueUser is usingincorrect linkto accesswhat theyneedFollowing up ona REQ/RITMthat needs tobe approvedfirstCustomeruses theword"glitching"Resolved10ticketsUser says theysubmitted arequest but notshowing up inServiceNowCustomer hasto end the callbecause theyhave anotherappointmentStandupis under5 minsSuspendBitLockerfor updateOneDrive/SharePointsync issueNewComputerSetupRestartingthe user'scomputerfixes theissueGet aMECMdeviceuserCompanyportal notoncomputerLucidissuecallFixedissue withno KBfoundPDFs notopeningin AdobeUpdateonIncidentGlobalProtectIssuesMobilephoneissueEscalateanIncidentComputerwon'tpower onCustomerReopensincident afterit wasresolvedExpiredADPasswordInfor LN/BaanIssueEnteringCredentialsincorrectlyVerifiedUserKMLticketesclationGlobalProtectVirtualAdapterIssueMissingfile orfolderProcurementIT, ticketescalationsUser haskeyboardor mouseissuesSpanishcallertransferResolved5 ticketsADPasswordResetKorey DIDNOT startthe GoodMorningPostGet aticket/call forapplicationIT doesn'tsupportNeedFileRestoreHeadsetissueUsersaccount isdisabledSomeoneasks you toview theirScreenHotswapdeviceDelllaptopuserRbACommandCenterTransferShopFloorprinterIssueOTTissuecallYou get thesame calleron thesame dayUser saysaccount islocked butis not.FreeAddPrinter tocomputerUser hasexternalmonitorissuesFreeConcurcallerWindowshello pinresetUserforgottheirpasswordKonicaServiceCallRequestingfolderaccessBrowseris notloadingwebpageINC turnsintoneedingto requestWantingPermanentLocal AdminAccessOfficeWirelessCertificateissueStandupis over15 minsWrongNumberRequestingto a sharedinboxaccessIssue withB, C, D orT accountAsk HRTransferOutlooknotsyncingUser can'taccessapplication dueto notrequestingaccess yetYou heara pet ona CallUser is notsure if theemail issuspiciousLAPSNeededComputerslow timeJiraIssueCompletea STASKwhile onthe phoneKorey DIDstart theGoodMorningPostClose out 3+tickets after3 strikes in adayInforXAissueAgent took15+ inboundcalls in 1dayLAPS didnot give apasswordin AzureEmailEscalationabout anIncidentBOBJissue5 SelfSubmitticketscompleted inone dayFirst CallResolutionFailedComputerupdaterFinanceissueHome printertroubleshootingCaller isdriving andcan'ttroubleshooyP1IncidentChangeprimaryuser onassetSurfacelaptopuserSuspendBitlockerMFAResetFixedissue witha KBfoundAS400/MAPICSresetSelfSubmitQueue isemptyWindows11 UserKonicaServiceCallEscalate aMFA resetfor ITpersonneliPadissueUser is usinga computerthat is notassigned tothemOutlookProfileRebuildNeedadmin toinstallsoftwareGet aAROcallerADAccountUnlockAttend 2+Meetingsin a dayCustomeris nottechnicalAndersenGO callComputerbluescreenGet a callfor non-ITrelatedissue.10 SelfSubmitTicketscompleted inone dayOutlookissuesOutlookF3 or E5licenseRevertback toclassicOutlookIssue caused bynot beingconnected toGlobalProtect/AndersennetworkTeamsAdd-inmissing inOutlookNewhirecallerSoftwarewe don'tsupportPassword Syncissue(computerusing oldpassword tosign in)User askswhen theycan get anew laptopUpdate onREQ/RITMUser restartscomputerbefore you canprovideinstruction thusending callRe-installaapplicationfixes issueAutodesk/ARAScallFetchagent'scomputerforces arestartMicrosoftTeamsissuesGet aLeave ofAbsencecallerTeamViewerdoesn't workSomeone'spet joins aTeamsMeetingMap anetworkdriveKRONOS/WorkdayissueUser is usingincorrect linkto accesswhat theyneedFollowing up ona REQ/RITMthat needs tobe approvedfirstCustomeruses theword"glitching"Resolved10ticketsUser says theysubmitted arequest but notshowing up inServiceNowCustomer hasto end the callbecause theyhave anotherappointmentStandupis under5 minsSuspendBitLockerfor updateOneDrive/SharePointsync issueNewComputerSetupRestartingthe user'scomputerfixes theissueGet aMECMdeviceuserCompanyportal notoncomputerLucidissuecallFixedissue withno KBfoundPDFs notopeningin AdobeUpdateonIncidentGlobalProtectIssuesMobilephoneissueEscalateanIncidentComputerwon'tpower onCustomerReopensincident afterit wasresolvedExpiredADPasswordInfor LN/BaanIssueEnteringCredentialsincorrectlyVerifiedUserKMLticketesclationGlobalProtectVirtualAdapterIssueMissingfile orfolderProcurementIT, ticketescalationsUser haskeyboardor mouseissuesSpanishcallertransferResolved5 ticketsADPasswordResetKorey DIDNOT startthe GoodMorningPostGet aticket/call forapplicationIT doesn'tsupportNeedFileRestoreHeadsetissueUsersaccount isdisabledSomeoneasks you toview theirScreenHotswapdeviceDelllaptopuserRbACommandCenterTransferShopFloorprinterIssueOTTissuecallYou get thesame calleron thesame dayUser saysaccount islocked butis not.FreeAddPrinter tocomputerUser hasexternalmonitorissuesFreeConcurcallerWindowshello pinresetUserforgottheirpasswordKonicaServiceCallRequestingfolderaccessBrowseris notloadingwebpageINC turnsintoneedingto requestWantingPermanentLocal AdminAccessOfficeWirelessCertificateissueStandupis over15 minsWrongNumberRequestingto a sharedinboxaccessIssue withB, C, D orT accountAsk HRTransferOutlooknotsyncingUser can'taccessapplication dueto notrequestingaccess yetYou heara pet ona CallUser is notsure if theemail issuspiciousLAPSNeededComputerslow timeJiraIssueCompletea STASKwhile onthe phoneKorey DIDstart theGoodMorningPostClose out 3+tickets after3 strikes in adayInforXAissueAgent took15+ inboundcalls in 1dayLAPS didnot give apasswordin AzureEmailEscalationabout anIncidentBOBJissue5 SelfSubmitticketscompleted inone dayFirst CallResolutionFailedComputerupdaterFinanceissueHome printertroubleshootingCaller isdriving andcan'ttroubleshooyP1IncidentChangeprimaryuser onassetSurfacelaptopuserSuspendBitlockerMFAResetFixedissue witha KBfoundAS400/MAPICSresetSelfSubmitQueue isemptyWindows11 UserKonicaServiceCallEscalate aMFA resetfor ITpersonneliPadissueUser is usinga computerthat is notassigned tothemOutlookProfileRebuildNeedadmin toinstallsoftwareGet aAROcallerADAccountUnlockAttend 2+Meetingsin a dayCustomeris nottechnicalAndersenGO callComputerbluescreenGet a callfor non-ITrelatedissue.10 SelfSubmitTicketscompleted inone dayOutlookissuesOutlookF3 or E5licenseRevertback toclassicOutlookIssue caused bynot beingconnected toGlobalProtect/AndersennetworkTeamsAdd-inmissing inOutlookNewhirecallerSoftwarewe don'tsupportPassword Syncissue(computerusing oldpassword tosign in)User askswhen theycan get anew laptop

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update on REQ/RITM
  2. User restarts computer before you can provide instruction thus ending call
  3. Re-install a application fixes issue
  4. Autodesk /ARAS call
  5. Fetch agent's computer forces a restart
  6. Microsoft Teams issues
  7. Get a Leave of Absence caller
  8. TeamViewer doesn't work
  9. Someone's pet joins a Teams Meeting
  10. Map a network drive
  11. KRONOS /Workday issue
  12. User is using incorrect link to access what they need
  13. Following up on a REQ/RITM that needs to be approved first
  14. Customer uses the word "glitching"
  15. Resolved 10 tickets
  16. User says they submitted a request but not showing up in ServiceNow
  17. Customer has to end the call because they have another appointment
  18. Standup is under 5 mins
  19. Suspend BitLocker for update
  20. OneDrive/SharePoint sync issue
  21. New Computer Setup
  22. Restarting the user's computer fixes the issue
  23. Get a MECM device user
  24. Company portal not on computer
  25. Lucid issue call
  26. Fixed issue with no KB found
  27. PDFs not opening in Adobe
  28. Update on Incident
  29. Global Protect Issues
  30. Mobile phone issue
  31. Escalate an Incident
  32. Computer won't power on
  33. Customer Reopens incident after it was resolved
  34. Expired AD Password
  35. Infor LN/ Baan Issue
  36. Entering Credentials incorrectly
  37. Verified User
  38. KML ticket esclation
  39. Global Protect Virtual Adapter Issue
  40. Missing file or folder
  41. Procurement IT, ticket escalations
  42. User has keyboard or mouse issues
  43. Spanish caller transfer
  44. Resolved 5 tickets
  45. AD Password Reset
  46. Korey DID NOT start the Good Morning Post
  47. Get a ticket/call for application IT doesn't support
  48. Need File Restore
  49. Headset issue
  50. Users account is disabled
  51. Someone asks you to view their Screen
  52. Hotswap device
  53. Dell laptop user
  54. RbA Command Center Transfer
  55. Shop Floor printer Issue
  56. OTT issue call
  57. You get the same caller on the same day
  58. User says account is locked but is not.
  59. Free
  60. Add Printer to computer
  61. User has external monitor issues
  62. Free
  63. Concur caller
  64. Windows hello pin reset
  65. User forgot their password
  66. Konica Service Call
  67. Requesting folder access
  68. Browser is not loading webpage
  69. INC turns into needing to request
  70. Wanting Permanent Local Admin Access
  71. Office Wireless Certificate issue
  72. Standup is over 15 mins
  73. Wrong Number
  74. Requesting to a shared inbox access
  75. Issue with B, C, D or T account
  76. Ask HR Transfer
  77. Outlook not syncing
  78. User can't access application due to not requesting access yet
  79. You hear a pet on a Call
  80. User is not sure if the email is suspicious
  81. LAPS Needed
  82. Computer slow time
  83. Jira Issue
  84. Complete a STASK while on the phone
  85. Korey DID start the Good Morning Post
  86. Close out 3+ tickets after 3 strikes in a day
  87. Infor XA issue
  88. Agent took 15+ inbound calls in 1 day
  89. LAPS did not give a password in Azure
  90. Email Escalation about an Incident
  91. BOBJ issue
  92. 5 Self Submit tickets completed in one day
  93. First Call Resolution
  94. Failed Computer update
  95. rFinance issue
  96. Home printer troubleshooting
  97. Caller is driving and can't troubleshooy
  98. P1 Incident
  99. Change primary user on asset
  100. Surface laptop user
  101. Suspend Bitlocker
  102. MFA Reset
  103. Fixed issue with a KB found
  104. AS400/MAPICS reset
  105. Self Submit Queue is empty
  106. Windows 11 User
  107. Konica Service Call
  108. Escalate a MFA reset for IT personnel
  109. iPad issue
  110. User is using a computer that is not assigned to them
  111. Outlook Profile Rebuild
  112. Need admin to install software
  113. Get a ARO caller
  114. AD Account Unlock
  115. Attend 2+ Meetings in a day
  116. Customer is not technical
  117. Andersen GO call
  118. Computer blue screen
  119. Get a call for non-IT related issue.
  120. 10 Self Submit Tickets completed in one day
  121. Outlook issues
  122. Outlook F3 or E5 license
  123. Revert back to classic Outlook
  124. Issue caused by not being connected to Global Protect/Andersen network
  125. Teams Add-in missing in Outlook
  126. New hire caller
  127. Software we don't support
  128. Password Sync issue (computer using old password to sign in)
  129. User asks when they can get a new laptop