Get a callfor non-ITrelatedissue.FailedComputerupdateAgent took15+ inboundcalls in 1dayVerifiedUserUser hasexternalmonitorissuesFreeChangeprimaryuser onassetUser askswhen theycan get anew laptopCustomerReopensincident afterit wasresolvedStandupis over15 minsOutlookissuesFreeKorey DIDNOT startthe GoodMorningPostEscalate aMFA resetfor ITpersonnelComputerbluescreenGet aAROcalleriPadissueRbACommandCenterTransferHome printertroubleshootingUser is usingincorrect linkto accesswhat theyneedAttend 2+Meetingsin a dayFixedissue witha KBfoundSpanishcallertransferOutlookProfileRebuildWindows11 UserOutlookF3 or E5licenseLAPS didnot give apasswordin AzureMFAResetSurfacelaptopuserWindowshello pinresetOfficeWirelessCertificateissueAsk HRTransferResolved5 ticketsAndersenGO call10 SelfSubmitTicketscompleted inone daySelfSubmitQueue isemptyFollowing up ona REQ/RITMthat needs tobe approvedfirstAS400/MAPICSresetUser says theysubmitted arequest but notshowing up inServiceNowSuspendBitLockerfor updateADPasswordResetrFinanceissueInfor LN/BaanIssueAutodesk/ARAScallExpiredADPasswordKorey DIDstart theGoodMorningPostKonicaServiceCallHeadsetissueResolved10ticketsSomeoneasks you toview theirScreenGet aLeave ofAbsencecallerGet aMECMdeviceuserRevertback toclassicOutlookOTTissuecallBOBJissueRe-installaapplicationfixes issueLucidissuecallAddPrinter tocomputerKRONOS/WorkdayissueUpdateonIncidentKMLticketesclationSomeone'spet joins aTeamsMeetingJiraIssueFetchagent'scomputerforces arestartYou get thesame calleron thesame dayMicrosoftTeamsissuesUsersaccount isdisabledNewComputerSetupEscalateanIncident5 SelfSubmitticketscompleted inone dayWrongNumberGlobalProtectVirtualAdapterIssueRestartingthe user'scomputerfixes theissueFirst CallResolutionADAccountUnlockRequestingfolderaccessPassword Syncissue(computerusing oldpassword tosign in)EmailEscalationabout anIncidentGet aticket/call forapplicationIT doesn'tsupportKonicaServiceCallSoftwarewe don'tsupportEnteringCredentialsincorrectlyIssue caused bynot beingconnected toGlobalProtect/AndersennetworkSuspendBitlockerRequestingto a sharedinboxaccessUser saysaccount islocked butis not.User is usinga computerthat is notassigned tothemNeedadmin toinstallsoftwareCaller isdriving andcan'ttroubleshooyDelllaptopuserProcurementIT, ticketescalationsINC turnsintoneedingto requestCustomeruses theword"glitching"Computerwon'tpower onNewhirecallerUpdate onREQ/RITMOutlooknotsyncingInforXAissueTeamsAdd-inmissing inOutlookUserforgottheirpasswordIssue withB, C, D orT accountUser is notsure if theemail issuspiciousMissingfile orfolderWantingPermanentLocal AdminAccessLAPSNeededFixedissue withno KBfoundNeedFileRestoreP1IncidentYou heara pet ona CallComputerslow timeTeamViewerdoesn't workGlobalProtectIssuesCompletea STASKwhile onthe phoneStandupis under5 minsUser haskeyboardor mouseissuesUser restartscomputerbefore you canprovideinstruction thusending callCustomeris nottechnicalMobilephoneissueCompanyportal notoncomputerCustomer hasto end the callbecause theyhave anotherappointmentClose out 3+tickets after3 strikes in adayBrowseris notloadingwebpagePDFs notopeningin AdobeOneDrive/SharePointsync issueHotswapdeviceConcurcallerShopFloorprinterIssueMap anetworkdriveUser can'taccessapplication dueto notrequestingaccess yetGet a callfor non-ITrelatedissue.FailedComputerupdateAgent took15+ inboundcalls in 1dayVerifiedUserUser hasexternalmonitorissuesFreeChangeprimaryuser onassetUser askswhen theycan get anew laptopCustomerReopensincident afterit wasresolvedStandupis over15 minsOutlookissuesFreeKorey DIDNOT startthe GoodMorningPostEscalate aMFA resetfor ITpersonnelComputerbluescreenGet aAROcalleriPadissueRbACommandCenterTransferHome printertroubleshootingUser is usingincorrect linkto accesswhat theyneedAttend 2+Meetingsin a dayFixedissue witha KBfoundSpanishcallertransferOutlookProfileRebuildWindows11 UserOutlookF3 or E5licenseLAPS didnot give apasswordin AzureMFAResetSurfacelaptopuserWindowshello pinresetOfficeWirelessCertificateissueAsk HRTransferResolved5 ticketsAndersenGO call10 SelfSubmitTicketscompleted inone daySelfSubmitQueue isemptyFollowing up ona REQ/RITMthat needs tobe approvedfirstAS400/MAPICSresetUser says theysubmitted arequest but notshowing up inServiceNowSuspendBitLockerfor updateADPasswordResetrFinanceissueInfor LN/BaanIssueAutodesk/ARAScallExpiredADPasswordKorey DIDstart theGoodMorningPostKonicaServiceCallHeadsetissueResolved10ticketsSomeoneasks you toview theirScreenGet aLeave ofAbsencecallerGet aMECMdeviceuserRevertback toclassicOutlookOTTissuecallBOBJissueRe-installaapplicationfixes issueLucidissuecallAddPrinter tocomputerKRONOS/WorkdayissueUpdateonIncidentKMLticketesclationSomeone'spet joins aTeamsMeetingJiraIssueFetchagent'scomputerforces arestartYou get thesame calleron thesame dayMicrosoftTeamsissuesUsersaccount isdisabledNewComputerSetupEscalateanIncident5 SelfSubmitticketscompleted inone dayWrongNumberGlobalProtectVirtualAdapterIssueRestartingthe user'scomputerfixes theissueFirst CallResolutionADAccountUnlockRequestingfolderaccessPassword Syncissue(computerusing oldpassword tosign in)EmailEscalationabout anIncidentGet aticket/call forapplicationIT doesn'tsupportKonicaServiceCallSoftwarewe don'tsupportEnteringCredentialsincorrectlyIssue caused bynot beingconnected toGlobalProtect/AndersennetworkSuspendBitlockerRequestingto a sharedinboxaccessUser saysaccount islocked butis not.User is usinga computerthat is notassigned tothemNeedadmin toinstallsoftwareCaller isdriving andcan'ttroubleshooyDelllaptopuserProcurementIT, ticketescalationsINC turnsintoneedingto requestCustomeruses theword"glitching"Computerwon'tpower onNewhirecallerUpdate onREQ/RITMOutlooknotsyncingInforXAissueTeamsAdd-inmissing inOutlookUserforgottheirpasswordIssue withB, C, D orT accountUser is notsure if theemail issuspiciousMissingfile orfolderWantingPermanentLocal AdminAccessLAPSNeededFixedissue withno KBfoundNeedFileRestoreP1IncidentYou heara pet ona CallComputerslow timeTeamViewerdoesn't workGlobalProtectIssuesCompletea STASKwhile onthe phoneStandupis under5 minsUser haskeyboardor mouseissuesUser restartscomputerbefore you canprovideinstruction thusending callCustomeris nottechnicalMobilephoneissueCompanyportal notoncomputerCustomer hasto end the callbecause theyhave anotherappointmentClose out 3+tickets after3 strikes in adayBrowseris notloadingwebpagePDFs notopeningin AdobeOneDrive/SharePointsync issueHotswapdeviceConcurcallerShopFloorprinterIssueMap anetworkdriveUser can'taccessapplication dueto notrequestingaccess yet

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a call for non-IT related issue.
  2. Failed Computer update
  3. Agent took 15+ inbound calls in 1 day
  4. Verified User
  5. User has external monitor issues
  6. Free
  7. Change primary user on asset
  8. User asks when they can get a new laptop
  9. Customer Reopens incident after it was resolved
  10. Standup is over 15 mins
  11. Outlook issues
  12. Free
  13. Korey DID NOT start the Good Morning Post
  14. Escalate a MFA reset for IT personnel
  15. Computer blue screen
  16. Get a ARO caller
  17. iPad issue
  18. RbA Command Center Transfer
  19. Home printer troubleshooting
  20. User is using incorrect link to access what they need
  21. Attend 2+ Meetings in a day
  22. Fixed issue with a KB found
  23. Spanish caller transfer
  24. Outlook Profile Rebuild
  25. Windows 11 User
  26. Outlook F3 or E5 license
  27. LAPS did not give a password in Azure
  28. MFA Reset
  29. Surface laptop user
  30. Windows hello pin reset
  31. Office Wireless Certificate issue
  32. Ask HR Transfer
  33. Resolved 5 tickets
  34. Andersen GO call
  35. 10 Self Submit Tickets completed in one day
  36. Self Submit Queue is empty
  37. Following up on a REQ/RITM that needs to be approved first
  38. AS400/MAPICS reset
  39. User says they submitted a request but not showing up in ServiceNow
  40. Suspend BitLocker for update
  41. AD Password Reset
  42. rFinance issue
  43. Infor LN/ Baan Issue
  44. Autodesk /ARAS call
  45. Expired AD Password
  46. Korey DID start the Good Morning Post
  47. Konica Service Call
  48. Headset issue
  49. Resolved 10 tickets
  50. Someone asks you to view their Screen
  51. Get a Leave of Absence caller
  52. Get a MECM device user
  53. Revert back to classic Outlook
  54. OTT issue call
  55. BOBJ issue
  56. Re-install a application fixes issue
  57. Lucid issue call
  58. Add Printer to computer
  59. KRONOS /Workday issue
  60. Update on Incident
  61. KML ticket esclation
  62. Someone's pet joins a Teams Meeting
  63. Jira Issue
  64. Fetch agent's computer forces a restart
  65. You get the same caller on the same day
  66. Microsoft Teams issues
  67. Users account is disabled
  68. New Computer Setup
  69. Escalate an Incident
  70. 5 Self Submit tickets completed in one day
  71. Wrong Number
  72. Global Protect Virtual Adapter Issue
  73. Restarting the user's computer fixes the issue
  74. First Call Resolution
  75. AD Account Unlock
  76. Requesting folder access
  77. Password Sync issue (computer using old password to sign in)
  78. Email Escalation about an Incident
  79. Get a ticket/call for application IT doesn't support
  80. Konica Service Call
  81. Software we don't support
  82. Entering Credentials incorrectly
  83. Issue caused by not being connected to Global Protect/Andersen network
  84. Suspend Bitlocker
  85. Requesting to a shared inbox access
  86. User says account is locked but is not.
  87. User is using a computer that is not assigned to them
  88. Need admin to install software
  89. Caller is driving and can't troubleshooy
  90. Dell laptop user
  91. Procurement IT, ticket escalations
  92. INC turns into needing to request
  93. Customer uses the word "glitching"
  94. Computer won't power on
  95. New hire caller
  96. Update on REQ/RITM
  97. Outlook not syncing
  98. Infor XA issue
  99. Teams Add-in missing in Outlook
  100. User forgot their password
  101. Issue with B, C, D or T account
  102. User is not sure if the email is suspicious
  103. Missing file or folder
  104. Wanting Permanent Local Admin Access
  105. LAPS Needed
  106. Fixed issue with no KB found
  107. Need File Restore
  108. P1 Incident
  109. You hear a pet on a Call
  110. Computer slow time
  111. TeamViewer doesn't work
  112. Global Protect Issues
  113. Complete a STASK while on the phone
  114. Standup is under 5 mins
  115. User has keyboard or mouse issues
  116. User restarts computer before you can provide instruction thus ending call
  117. Customer is not technical
  118. Mobile phone issue
  119. Company portal not on computer
  120. Customer has to end the call because they have another appointment
  121. Close out 3+ tickets after 3 strikes in a day
  122. Browser is not loading webpage
  123. PDFs not opening in Adobe
  124. OneDrive/SharePoint sync issue
  125. Hotswap device
  126. Concur caller
  127. Shop Floor printer Issue
  128. Map a network drive
  129. User can't access application due to not requesting access yet