MicrosoftTeamsissuesEscalate aMFA resetfor ITpersonnelOutlookissuesUser haskeyboardor mouseissuesGlobalProtectIssuesChangeprimaryuser onassetUser saysaccount islocked butis not.OneDrive/SharePointsync issueStandupis over15 minsGet aLeave ofAbsencecaller10 SelfSubmitTicketscompleted inone dayRevertback toclassicOutlookSurfacelaptopuserShopFloorprinterIssueINC turnsintoneedingto requestHome printertroubleshootingSuspendBitlockerSomeoneasks you toview theirScreenCaller isdriving andcan'ttroubleshooyrFinanceissueOutlookF3 or E5licenseRequestingto a sharedinboxaccessFreeKMLticketesclationOutlookProfileRebuildWrongNumberKorey DIDstart theGoodMorningPostUser hasexternalmonitorissuesEmailEscalationabout anIncidentRestartingthe user'scomputerfixes theissueSomeone'spet joins aTeamsMeetingCompletea STASKwhile onthe phoneKorey DIDNOT startthe GoodMorningPostCustomeris nottechnicalResolved5 ticketsAS400/MAPICSresetEscalateanIncidentIssue caused bynot beingconnected toGlobalProtect/AndersennetworkFetchagent'scomputerforces arestartFixedissue withno KBfoundRe-installaapplicationfixes issueSpanishcallertransferNewhirecallerBOBJissueGet aMECMdeviceuserMissingfile orfolderWindows11 UserJiraIssueInforXAissueCustomer hasto end the callbecause theyhave anotherappointmentFixedissue witha KBfoundAndersenGO callClose out 3+tickets after3 strikes in adayYou get thesame calleron thesame dayUpdate onREQ/RITMBrowseris notloadingwebpageKonicaServiceCallKRONOS/WorkdayissueUsersaccount isdisabledVerifiedUserSuspendBitLockerfor updateMFAResetRequestingfolderaccessAgent took15+ inboundcalls in 1dayOutlooknotsyncingMap anetworkdriveCustomeruses theword"glitching"Password Syncissue(computerusing oldpassword tosign in)P1IncidentComputerslow timeNeedadmin toinstallsoftwareHotswapdeviceComputerwon'tpower onConcurcallerExpiredADPasswordAddPrinter tocomputerUpdateonIncidentFirst CallResolutionAutodesk/ARAScallWantingPermanentLocal AdminAccessNeedFileRestoreLAPSNeededOTTissuecallUser is notsure if theemail issuspiciousAttend 2+Meetingsin a dayKonicaServiceCallHeadsetissueGet a callfor non-ITrelatedissue.Following up ona REQ/RITMthat needs tobe approvedfirstFreeUser askswhen theycan get anew laptopNewComputerSetup5 SelfSubmitticketscompleted inone daySoftwarewe don'tsupportResolved10ticketsAsk HRTransferCompanyportal notoncomputerInfor LN/BaanIssueUserforgottheirpasswordYou heara pet ona CallCustomerReopensincident afterit wasresolvedRbACommandCenterTransferUser is usinga computerthat is notassigned tothemUser is usingincorrect linkto accesswhat theyneedDelllaptopuserGet aAROcallerUser can'taccessapplication dueto notrequestingaccess yetADPasswordResetLAPS didnot give apasswordin AzureADAccountUnlockiPadissueUser restartscomputerbefore you canprovideinstruction thusending callLucidissuecallUser says theysubmitted arequest but notshowing up inServiceNowWindowshello pinresetPDFs notopeningin AdobeEnteringCredentialsincorrectlyTeamsAdd-inmissing inOutlookGlobalProtectVirtualAdapterIssueTeamViewerdoesn't workSelfSubmitQueue isemptyGet aticket/call forapplicationIT doesn'tsupportIssue withB, C, D orT accountProcurementIT, ticketescalationsFailedComputerupdateStandupis under5 minsMobilephoneissueOfficeWirelessCertificateissueComputerbluescreenMicrosoftTeamsissuesEscalate aMFA resetfor ITpersonnelOutlookissuesUser haskeyboardor mouseissuesGlobalProtectIssuesChangeprimaryuser onassetUser saysaccount islocked butis not.OneDrive/SharePointsync issueStandupis over15 minsGet aLeave ofAbsencecaller10 SelfSubmitTicketscompleted inone dayRevertback toclassicOutlookSurfacelaptopuserShopFloorprinterIssueINC turnsintoneedingto requestHome printertroubleshootingSuspendBitlockerSomeoneasks you toview theirScreenCaller isdriving andcan'ttroubleshooyrFinanceissueOutlookF3 or E5licenseRequestingto a sharedinboxaccessFreeKMLticketesclationOutlookProfileRebuildWrongNumberKorey DIDstart theGoodMorningPostUser hasexternalmonitorissuesEmailEscalationabout anIncidentRestartingthe user'scomputerfixes theissueSomeone'spet joins aTeamsMeetingCompletea STASKwhile onthe phoneKorey DIDNOT startthe GoodMorningPostCustomeris nottechnicalResolved5 ticketsAS400/MAPICSresetEscalateanIncidentIssue caused bynot beingconnected toGlobalProtect/AndersennetworkFetchagent'scomputerforces arestartFixedissue withno KBfoundRe-installaapplicationfixes issueSpanishcallertransferNewhirecallerBOBJissueGet aMECMdeviceuserMissingfile orfolderWindows11 UserJiraIssueInforXAissueCustomer hasto end the callbecause theyhave anotherappointmentFixedissue witha KBfoundAndersenGO callClose out 3+tickets after3 strikes in adayYou get thesame calleron thesame dayUpdate onREQ/RITMBrowseris notloadingwebpageKonicaServiceCallKRONOS/WorkdayissueUsersaccount isdisabledVerifiedUserSuspendBitLockerfor updateMFAResetRequestingfolderaccessAgent took15+ inboundcalls in 1dayOutlooknotsyncingMap anetworkdriveCustomeruses theword"glitching"Password Syncissue(computerusing oldpassword tosign in)P1IncidentComputerslow timeNeedadmin toinstallsoftwareHotswapdeviceComputerwon'tpower onConcurcallerExpiredADPasswordAddPrinter tocomputerUpdateonIncidentFirst CallResolutionAutodesk/ARAScallWantingPermanentLocal AdminAccessNeedFileRestoreLAPSNeededOTTissuecallUser is notsure if theemail issuspiciousAttend 2+Meetingsin a dayKonicaServiceCallHeadsetissueGet a callfor non-ITrelatedissue.Following up ona REQ/RITMthat needs tobe approvedfirstFreeUser askswhen theycan get anew laptopNewComputerSetup5 SelfSubmitticketscompleted inone daySoftwarewe don'tsupportResolved10ticketsAsk HRTransferCompanyportal notoncomputerInfor LN/BaanIssueUserforgottheirpasswordYou heara pet ona CallCustomerReopensincident afterit wasresolvedRbACommandCenterTransferUser is usinga computerthat is notassigned tothemUser is usingincorrect linkto accesswhat theyneedDelllaptopuserGet aAROcallerUser can'taccessapplication dueto notrequestingaccess yetADPasswordResetLAPS didnot give apasswordin AzureADAccountUnlockiPadissueUser restartscomputerbefore you canprovideinstruction thusending callLucidissuecallUser says theysubmitted arequest but notshowing up inServiceNowWindowshello pinresetPDFs notopeningin AdobeEnteringCredentialsincorrectlyTeamsAdd-inmissing inOutlookGlobalProtectVirtualAdapterIssueTeamViewerdoesn't workSelfSubmitQueue isemptyGet aticket/call forapplicationIT doesn'tsupportIssue withB, C, D orT accountProcurementIT, ticketescalationsFailedComputerupdateStandupis under5 minsMobilephoneissueOfficeWirelessCertificateissueComputerbluescreen

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Microsoft Teams issues
  2. Escalate a MFA reset for IT personnel
  3. Outlook issues
  4. User has keyboard or mouse issues
  5. Global Protect Issues
  6. Change primary user on asset
  7. User says account is locked but is not.
  8. OneDrive/SharePoint sync issue
  9. Standup is over 15 mins
  10. Get a Leave of Absence caller
  11. 10 Self Submit Tickets completed in one day
  12. Revert back to classic Outlook
  13. Surface laptop user
  14. Shop Floor printer Issue
  15. INC turns into needing to request
  16. Home printer troubleshooting
  17. Suspend Bitlocker
  18. Someone asks you to view their Screen
  19. Caller is driving and can't troubleshooy
  20. rFinance issue
  21. Outlook F3 or E5 license
  22. Requesting to a shared inbox access
  23. Free
  24. KML ticket esclation
  25. Outlook Profile Rebuild
  26. Wrong Number
  27. Korey DID start the Good Morning Post
  28. User has external monitor issues
  29. Email Escalation about an Incident
  30. Restarting the user's computer fixes the issue
  31. Someone's pet joins a Teams Meeting
  32. Complete a STASK while on the phone
  33. Korey DID NOT start the Good Morning Post
  34. Customer is not technical
  35. Resolved 5 tickets
  36. AS400/MAPICS reset
  37. Escalate an Incident
  38. Issue caused by not being connected to Global Protect/Andersen network
  39. Fetch agent's computer forces a restart
  40. Fixed issue with no KB found
  41. Re-install a application fixes issue
  42. Spanish caller transfer
  43. New hire caller
  44. BOBJ issue
  45. Get a MECM device user
  46. Missing file or folder
  47. Windows 11 User
  48. Jira Issue
  49. Infor XA issue
  50. Customer has to end the call because they have another appointment
  51. Fixed issue with a KB found
  52. Andersen GO call
  53. Close out 3+ tickets after 3 strikes in a day
  54. You get the same caller on the same day
  55. Update on REQ/RITM
  56. Browser is not loading webpage
  57. Konica Service Call
  58. KRONOS /Workday issue
  59. Users account is disabled
  60. Verified User
  61. Suspend BitLocker for update
  62. MFA Reset
  63. Requesting folder access
  64. Agent took 15+ inbound calls in 1 day
  65. Outlook not syncing
  66. Map a network drive
  67. Customer uses the word "glitching"
  68. Password Sync issue (computer using old password to sign in)
  69. P1 Incident
  70. Computer slow time
  71. Need admin to install software
  72. Hotswap device
  73. Computer won't power on
  74. Concur caller
  75. Expired AD Password
  76. Add Printer to computer
  77. Update on Incident
  78. First Call Resolution
  79. Autodesk /ARAS call
  80. Wanting Permanent Local Admin Access
  81. Need File Restore
  82. LAPS Needed
  83. OTT issue call
  84. User is not sure if the email is suspicious
  85. Attend 2+ Meetings in a day
  86. Konica Service Call
  87. Headset issue
  88. Get a call for non-IT related issue.
  89. Following up on a REQ/RITM that needs to be approved first
  90. Free
  91. User asks when they can get a new laptop
  92. New Computer Setup
  93. 5 Self Submit tickets completed in one day
  94. Software we don't support
  95. Resolved 10 tickets
  96. Ask HR Transfer
  97. Company portal not on computer
  98. Infor LN/ Baan Issue
  99. User forgot their password
  100. You hear a pet on a Call
  101. Customer Reopens incident after it was resolved
  102. RbA Command Center Transfer
  103. User is using a computer that is not assigned to them
  104. User is using incorrect link to access what they need
  105. Dell laptop user
  106. Get a ARO caller
  107. User can't access application due to not requesting access yet
  108. AD Password Reset
  109. LAPS did not give a password in Azure
  110. AD Account Unlock
  111. iPad issue
  112. User restarts computer before you can provide instruction thus ending call
  113. Lucid issue call
  114. User says they submitted a request but not showing up in ServiceNow
  115. Windows hello pin reset
  116. PDFs not opening in Adobe
  117. Entering Credentials incorrectly
  118. Teams Add-in missing in Outlook
  119. Global Protect Virtual Adapter Issue
  120. TeamViewer doesn't work
  121. Self Submit Queue is empty
  122. Get a ticket/call for application IT doesn't support
  123. Issue with B, C, D or T account
  124. Procurement IT, ticket escalations
  125. Failed Computer update
  126. Standup is under 5 mins
  127. Mobile phone issue
  128. Office Wireless Certificate issue
  129. Computer blue screen