Completea STASKwhile onthe phoneDelllaptopuserRevertback toclassicOutlookRequestingfolderaccessINC turnsintoneedingto requestOutlookProfileRebuildConcurcallerLucidissuecallMap anetworkdriveFailedComputerupdateClose out 3+tickets after3 strikes in adayLAPS didnot give apasswordin AzureRe-installaapplicationfixes issueNewhirecallerWantingPermanentLocal AdminAccessTeamsAdd-inmissing inOutlookWindowshello pinresetUserforgottheirpasswordComputerslow timeFetchagent'scomputerforces arestartSelfSubmitQueue isemptyResolved5 ticketsStandupis under5 minsRbACommandCenterTransferKRONOS/WorkdayissueFirst CallResolutionFixedissue withno KBfoundAgent took15+ inboundcalls in 1dayComputerwon'tpower onHome printertroubleshootingHotswapdeviceBOBJissueUser askswhen theycan get anew laptopRequestingto a sharedinboxaccessKMLticketesclationCustomeruses theword"glitching"rFinanceissueMFAResetInforXAissueSpanishcallertransferOutlookissuesNeedFileRestoreAsk HRTransferAS400/MAPICSresetGet aticket/call forapplicationIT doesn'tsupportEmailEscalationabout anIncidentSoftwarewe don'tsupportIssue caused bynot beingconnected toGlobalProtect/AndersennetworkP1Incident10 SelfSubmitTicketscompleted inone dayCustomer hasto end the callbecause theyhave anotherappointmentYou heara pet ona CallLAPSNeededSuspendBitlockerRestartingthe user'scomputerfixes theissueInfor LN/BaanIssueAndersenGO callCaller isdriving andcan'ttroubleshooyGlobalProtectVirtualAdapterIssueChangeprimaryuser onassetJiraIssueFollowing up ona REQ/RITMthat needs tobe approvedfirstOutlooknotsyncingAutodesk/ARAScallNeedadmin toinstallsoftwareKonicaServiceCallProcurementIT, ticketescalationsExpiredADPasswordUser haskeyboardor mouseissuesCompanyportal notoncomputerBrowseris notloadingwebpageADAccountUnlockCustomeris nottechnicalKonicaServiceCallTeamViewerdoesn't workPassword Syncissue(computerusing oldpassword tosign in)iPadissueUsersaccount isdisabledSurfacelaptopuserMissingfile orfolderFreeEscalate aMFA resetfor ITpersonnelUpdateonIncidentUser is usingincorrect linkto accesswhat theyneedOTTissuecallKorey DIDstart theGoodMorningPostGet aLeave ofAbsencecallerOfficeWirelessCertificateissueVerifiedUserCustomerReopensincident afterit wasresolvedUser says theysubmitted arequest but notshowing up inServiceNowKorey DIDNOT startthe GoodMorningPostGet aAROcallerGet aMECMdeviceuserUser is notsure if theemail issuspiciousUser can'taccessapplication dueto notrequestingaccess yetShopFloorprinterIssueAddPrinter tocomputerIssue withB, C, D orT accountADPasswordResetNewComputerSetupOutlookF3 or E5licenseUser saysaccount islocked butis not.Fixedissue witha KBfoundEnteringCredentialsincorrectly5 SelfSubmitticketscompleted inone dayFreeGlobalProtectIssuesWrongNumberEscalateanIncidentMicrosoftTeamsissuesSuspendBitLockerfor updateWindows11 UserOneDrive/SharePointsync issueComputerbluescreenUser restartscomputerbefore you canprovideinstruction thusending callSomeoneasks you toview theirScreenMobilephoneissueResolved10ticketsUser hasexternalmonitorissuesStandupis over15 minsAttend 2+Meetingsin a dayUpdate onREQ/RITMUser is usinga computerthat is notassigned tothemSomeone'spet joins aTeamsMeetingPDFs notopeningin AdobeYou get thesame calleron thesame dayHeadsetissueGet a callfor non-ITrelatedissue.Completea STASKwhile onthe phoneDelllaptopuserRevertback toclassicOutlookRequestingfolderaccessINC turnsintoneedingto requestOutlookProfileRebuildConcurcallerLucidissuecallMap anetworkdriveFailedComputerupdateClose out 3+tickets after3 strikes in adayLAPS didnot give apasswordin AzureRe-installaapplicationfixes issueNewhirecallerWantingPermanentLocal AdminAccessTeamsAdd-inmissing inOutlookWindowshello pinresetUserforgottheirpasswordComputerslow timeFetchagent'scomputerforces arestartSelfSubmitQueue isemptyResolved5 ticketsStandupis under5 minsRbACommandCenterTransferKRONOS/WorkdayissueFirst CallResolutionFixedissue withno KBfoundAgent took15+ inboundcalls in 1dayComputerwon'tpower onHome printertroubleshootingHotswapdeviceBOBJissueUser askswhen theycan get anew laptopRequestingto a sharedinboxaccessKMLticketesclationCustomeruses theword"glitching"rFinanceissueMFAResetInforXAissueSpanishcallertransferOutlookissuesNeedFileRestoreAsk HRTransferAS400/MAPICSresetGet aticket/call forapplicationIT doesn'tsupportEmailEscalationabout anIncidentSoftwarewe don'tsupportIssue caused bynot beingconnected toGlobalProtect/AndersennetworkP1Incident10 SelfSubmitTicketscompleted inone dayCustomer hasto end the callbecause theyhave anotherappointmentYou heara pet ona CallLAPSNeededSuspendBitlockerRestartingthe user'scomputerfixes theissueInfor LN/BaanIssueAndersenGO callCaller isdriving andcan'ttroubleshooyGlobalProtectVirtualAdapterIssueChangeprimaryuser onassetJiraIssueFollowing up ona REQ/RITMthat needs tobe approvedfirstOutlooknotsyncingAutodesk/ARAScallNeedadmin toinstallsoftwareKonicaServiceCallProcurementIT, ticketescalationsExpiredADPasswordUser haskeyboardor mouseissuesCompanyportal notoncomputerBrowseris notloadingwebpageADAccountUnlockCustomeris nottechnicalKonicaServiceCallTeamViewerdoesn't workPassword Syncissue(computerusing oldpassword tosign in)iPadissueUsersaccount isdisabledSurfacelaptopuserMissingfile orfolderFreeEscalate aMFA resetfor ITpersonnelUpdateonIncidentUser is usingincorrect linkto accesswhat theyneedOTTissuecallKorey DIDstart theGoodMorningPostGet aLeave ofAbsencecallerOfficeWirelessCertificateissueVerifiedUserCustomerReopensincident afterit wasresolvedUser says theysubmitted arequest but notshowing up inServiceNowKorey DIDNOT startthe GoodMorningPostGet aAROcallerGet aMECMdeviceuserUser is notsure if theemail issuspiciousUser can'taccessapplication dueto notrequestingaccess yetShopFloorprinterIssueAddPrinter tocomputerIssue withB, C, D orT accountADPasswordResetNewComputerSetupOutlookF3 or E5licenseUser saysaccount islocked butis not.Fixedissue witha KBfoundEnteringCredentialsincorrectly5 SelfSubmitticketscompleted inone dayFreeGlobalProtectIssuesWrongNumberEscalateanIncidentMicrosoftTeamsissuesSuspendBitLockerfor updateWindows11 UserOneDrive/SharePointsync issueComputerbluescreenUser restartscomputerbefore you canprovideinstruction thusending callSomeoneasks you toview theirScreenMobilephoneissueResolved10ticketsUser hasexternalmonitorissuesStandupis over15 minsAttend 2+Meetingsin a dayUpdate onREQ/RITMUser is usinga computerthat is notassigned tothemSomeone'spet joins aTeamsMeetingPDFs notopeningin AdobeYou get thesame calleron thesame dayHeadsetissueGet a callfor non-ITrelatedissue.

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a STASK while on the phone
  2. Dell laptop user
  3. Revert back to classic Outlook
  4. Requesting folder access
  5. INC turns into needing to request
  6. Outlook Profile Rebuild
  7. Concur caller
  8. Lucid issue call
  9. Map a network drive
  10. Failed Computer update
  11. Close out 3+ tickets after 3 strikes in a day
  12. LAPS did not give a password in Azure
  13. Re-install a application fixes issue
  14. New hire caller
  15. Wanting Permanent Local Admin Access
  16. Teams Add-in missing in Outlook
  17. Windows hello pin reset
  18. User forgot their password
  19. Computer slow time
  20. Fetch agent's computer forces a restart
  21. Self Submit Queue is empty
  22. Resolved 5 tickets
  23. Standup is under 5 mins
  24. RbA Command Center Transfer
  25. KRONOS /Workday issue
  26. First Call Resolution
  27. Fixed issue with no KB found
  28. Agent took 15+ inbound calls in 1 day
  29. Computer won't power on
  30. Home printer troubleshooting
  31. Hotswap device
  32. BOBJ issue
  33. User asks when they can get a new laptop
  34. Requesting to a shared inbox access
  35. KML ticket esclation
  36. Customer uses the word "glitching"
  37. rFinance issue
  38. MFA Reset
  39. Infor XA issue
  40. Spanish caller transfer
  41. Outlook issues
  42. Need File Restore
  43. Ask HR Transfer
  44. AS400/MAPICS reset
  45. Get a ticket/call for application IT doesn't support
  46. Email Escalation about an Incident
  47. Software we don't support
  48. Issue caused by not being connected to Global Protect/Andersen network
  49. P1 Incident
  50. 10 Self Submit Tickets completed in one day
  51. Customer has to end the call because they have another appointment
  52. You hear a pet on a Call
  53. LAPS Needed
  54. Suspend Bitlocker
  55. Restarting the user's computer fixes the issue
  56. Infor LN/ Baan Issue
  57. Andersen GO call
  58. Caller is driving and can't troubleshooy
  59. Global Protect Virtual Adapter Issue
  60. Change primary user on asset
  61. Jira Issue
  62. Following up on a REQ/RITM that needs to be approved first
  63. Outlook not syncing
  64. Autodesk /ARAS call
  65. Need admin to install software
  66. Konica Service Call
  67. Procurement IT, ticket escalations
  68. Expired AD Password
  69. User has keyboard or mouse issues
  70. Company portal not on computer
  71. Browser is not loading webpage
  72. AD Account Unlock
  73. Customer is not technical
  74. Konica Service Call
  75. TeamViewer doesn't work
  76. Password Sync issue (computer using old password to sign in)
  77. iPad issue
  78. Users account is disabled
  79. Surface laptop user
  80. Missing file or folder
  81. Free
  82. Escalate a MFA reset for IT personnel
  83. Update on Incident
  84. User is using incorrect link to access what they need
  85. OTT issue call
  86. Korey DID start the Good Morning Post
  87. Get a Leave of Absence caller
  88. Office Wireless Certificate issue
  89. Verified User
  90. Customer Reopens incident after it was resolved
  91. User says they submitted a request but not showing up in ServiceNow
  92. Korey DID NOT start the Good Morning Post
  93. Get a ARO caller
  94. Get a MECM device user
  95. User is not sure if the email is suspicious
  96. User can't access application due to not requesting access yet
  97. Shop Floor printer Issue
  98. Add Printer to computer
  99. Issue with B, C, D or T account
  100. AD Password Reset
  101. New Computer Setup
  102. Outlook F3 or E5 license
  103. User says account is locked but is not.
  104. Fixed issue with a KB found
  105. Entering Credentials incorrectly
  106. 5 Self Submit tickets completed in one day
  107. Free
  108. Global Protect Issues
  109. Wrong Number
  110. Escalate an Incident
  111. Microsoft Teams issues
  112. Suspend BitLocker for update
  113. Windows 11 User
  114. OneDrive/SharePoint sync issue
  115. Computer blue screen
  116. User restarts computer before you can provide instruction thus ending call
  117. Someone asks you to view their Screen
  118. Mobile phone issue
  119. Resolved 10 tickets
  120. User has external monitor issues
  121. Standup is over 15 mins
  122. Attend 2+ Meetings in a day
  123. Update on REQ/RITM
  124. User is using a computer that is not assigned to them
  125. Someone's pet joins a Teams Meeting
  126. PDFs not opening in Adobe
  127. You get the same caller on the same day
  128. Headset issue
  129. Get a call for non-IT related issue.