Resolved10ticketsComputerwon'tpower onSpanishcallertransferLAPSNeededPDFs notopeningin AdobeGlobalProtectIssuesGlobalProtectVirtualAdapterIssueADPasswordResetMicrosoftTeamsissuesMap anetworkdriveUser is notsure if theemail issuspiciousUser restartscomputerbefore you canprovideinstruction thusending callUser hasexternalmonitorissuesRequestingto a sharedinboxaccessLAPS didnot give apasswordin AzureHotswapdeviceMobilephoneissueMissingfile orfolderAttend 2+Meetingsin a dayAddPrinter tocomputerRbACommandCenterTransfer5 SelfSubmitticketscompleted inone dayJiraIssueUser can'taccessapplication dueto notrequestingaccess yetRevertback toclassicOutlookGet aMECMdeviceuserIssue withB, C, D orT accountExpiredADPasswordiPadissueOTTissuecallEscalateanIncidentUpdateonIncidentUser haskeyboardor mouseissuesCustomer hasto end the callbecause theyhave anotherappointmentIssue caused bynot beingconnected toGlobalProtect/AndersennetworkKRONOS/WorkdayissueOutlookProfileRebuildSoftwarewe don'tsupportADAccountUnlockAsk HRTransferUser askswhen theycan get anew laptopNeedFileRestoreEmailEscalationabout anIncidentKonicaServiceCallTeamsAdd-inmissing inOutlookUser saysaccount islocked butis not.Get aticket/call forapplicationIT doesn'tsupportTeamViewerdoesn't workP1IncidentAS400/MAPICSresetShopFloorprinterIssueInforXAissueWantingPermanentLocal AdminAccessStandupis over15 minsNewComputerSetupAutodesk/ARAScallStandupis under5 minsProcurementIT, ticketescalationsFixedissue witha KBfoundMFAResetINC turnsintoneedingto requestCustomeris nottechnicalGet aLeave ofAbsencecallerFreeUser is usinga computerthat is notassigned tothemClose out 3+tickets after3 strikes in adaySomeoneasks you toview theirScreenFixedissue withno KBfoundCompanyportal notoncomputerGet a callfor non-ITrelatedissue.KonicaServiceCallOneDrive/SharePointsync issueEscalate aMFA resetfor ITpersonnelFreeUserforgottheirpasswordBOBJissueConcurcallerOutlooknotsyncingrFinanceissueChangeprimaryuser onassetAndersenGO call10 SelfSubmitTicketscompleted inone dayComputerslow timeAgent took15+ inboundcalls in 1dayBrowseris notloadingwebpageRequestingfolderaccessSurfacelaptopuserInfor LN/BaanIssueNeedadmin toinstallsoftwareCaller isdriving andcan'ttroubleshooyKMLticketesclationRestartingthe user'scomputerfixes theissueSelfSubmitQueue isemptyEnteringCredentialsincorrectlyWrongNumberRe-installaapplicationfixes issueUsersaccount isdisabledCustomeruses theword"glitching"Update onREQ/RITMPassword Syncissue(computerusing oldpassword tosign in)Fetchagent'scomputerforces arestartWindows11 UserHeadsetissueSuspendBitLockerfor updateCompletea STASKwhile onthe phoneComputerbluescreenYou get thesame calleron thesame dayGet aAROcallerNewhirecallerFirst CallResolutionFailedComputerupdateDelllaptopuserOfficeWirelessCertificateissueSuspendBitlockerOutlookF3 or E5licenseUser is usingincorrect linkto accesswhat theyneedKorey DIDstart theGoodMorningPostUser says theysubmitted arequest but notshowing up inServiceNowFollowing up ona REQ/RITMthat needs tobe approvedfirstVerifiedUserYou heara pet ona CallLucidissuecallKorey DIDNOT startthe GoodMorningPostSomeone'spet joins aTeamsMeetingCustomerReopensincident afterit wasresolvedOutlookissuesWindowshello pinresetResolved5 ticketsHome printertroubleshootingResolved10ticketsComputerwon'tpower onSpanishcallertransferLAPSNeededPDFs notopeningin AdobeGlobalProtectIssuesGlobalProtectVirtualAdapterIssueADPasswordResetMicrosoftTeamsissuesMap anetworkdriveUser is notsure if theemail issuspiciousUser restartscomputerbefore you canprovideinstruction thusending callUser hasexternalmonitorissuesRequestingto a sharedinboxaccessLAPS didnot give apasswordin AzureHotswapdeviceMobilephoneissueMissingfile orfolderAttend 2+Meetingsin a dayAddPrinter tocomputerRbACommandCenterTransfer5 SelfSubmitticketscompleted inone dayJiraIssueUser can'taccessapplication dueto notrequestingaccess yetRevertback toclassicOutlookGet aMECMdeviceuserIssue withB, C, D orT accountExpiredADPasswordiPadissueOTTissuecallEscalateanIncidentUpdateonIncidentUser haskeyboardor mouseissuesCustomer hasto end the callbecause theyhave anotherappointmentIssue caused bynot beingconnected toGlobalProtect/AndersennetworkKRONOS/WorkdayissueOutlookProfileRebuildSoftwarewe don'tsupportADAccountUnlockAsk HRTransferUser askswhen theycan get anew laptopNeedFileRestoreEmailEscalationabout anIncidentKonicaServiceCallTeamsAdd-inmissing inOutlookUser saysaccount islocked butis not.Get aticket/call forapplicationIT doesn'tsupportTeamViewerdoesn't workP1IncidentAS400/MAPICSresetShopFloorprinterIssueInforXAissueWantingPermanentLocal AdminAccessStandupis over15 minsNewComputerSetupAutodesk/ARAScallStandupis under5 minsProcurementIT, ticketescalationsFixedissue witha KBfoundMFAResetINC turnsintoneedingto requestCustomeris nottechnicalGet aLeave ofAbsencecallerFreeUser is usinga computerthat is notassigned tothemClose out 3+tickets after3 strikes in adaySomeoneasks you toview theirScreenFixedissue withno KBfoundCompanyportal notoncomputerGet a callfor non-ITrelatedissue.KonicaServiceCallOneDrive/SharePointsync issueEscalate aMFA resetfor ITpersonnelFreeUserforgottheirpasswordBOBJissueConcurcallerOutlooknotsyncingrFinanceissueChangeprimaryuser onassetAndersenGO call10 SelfSubmitTicketscompleted inone dayComputerslow timeAgent took15+ inboundcalls in 1dayBrowseris notloadingwebpageRequestingfolderaccessSurfacelaptopuserInfor LN/BaanIssueNeedadmin toinstallsoftwareCaller isdriving andcan'ttroubleshooyKMLticketesclationRestartingthe user'scomputerfixes theissueSelfSubmitQueue isemptyEnteringCredentialsincorrectlyWrongNumberRe-installaapplicationfixes issueUsersaccount isdisabledCustomeruses theword"glitching"Update onREQ/RITMPassword Syncissue(computerusing oldpassword tosign in)Fetchagent'scomputerforces arestartWindows11 UserHeadsetissueSuspendBitLockerfor updateCompletea STASKwhile onthe phoneComputerbluescreenYou get thesame calleron thesame dayGet aAROcallerNewhirecallerFirst CallResolutionFailedComputerupdateDelllaptopuserOfficeWirelessCertificateissueSuspendBitlockerOutlookF3 or E5licenseUser is usingincorrect linkto accesswhat theyneedKorey DIDstart theGoodMorningPostUser says theysubmitted arequest but notshowing up inServiceNowFollowing up ona REQ/RITMthat needs tobe approvedfirstVerifiedUserYou heara pet ona CallLucidissuecallKorey DIDNOT startthe GoodMorningPostSomeone'spet joins aTeamsMeetingCustomerReopensincident afterit wasresolvedOutlookissuesWindowshello pinresetResolved5 ticketsHome printertroubleshooting

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
  1. Resolved 10 tickets
  2. Computer won't power on
  3. Spanish caller transfer
  4. LAPS Needed
  5. PDFs not opening in Adobe
  6. Global Protect Issues
  7. Global Protect Virtual Adapter Issue
  8. AD Password Reset
  9. Microsoft Teams issues
  10. Map a network drive
  11. User is not sure if the email is suspicious
  12. User restarts computer before you can provide instruction thus ending call
  13. User has external monitor issues
  14. Requesting to a shared inbox access
  15. LAPS did not give a password in Azure
  16. Hotswap device
  17. Mobile phone issue
  18. Missing file or folder
  19. Attend 2+ Meetings in a day
  20. Add Printer to computer
  21. RbA Command Center Transfer
  22. 5 Self Submit tickets completed in one day
  23. Jira Issue
  24. User can't access application due to not requesting access yet
  25. Revert back to classic Outlook
  26. Get a MECM device user
  27. Issue with B, C, D or T account
  28. Expired AD Password
  29. iPad issue
  30. OTT issue call
  31. Escalate an Incident
  32. Update on Incident
  33. User has keyboard or mouse issues
  34. Customer has to end the call because they have another appointment
  35. Issue caused by not being connected to Global Protect/Andersen network
  36. KRONOS /Workday issue
  37. Outlook Profile Rebuild
  38. Software we don't support
  39. AD Account Unlock
  40. Ask HR Transfer
  41. User asks when they can get a new laptop
  42. Need File Restore
  43. Email Escalation about an Incident
  44. Konica Service Call
  45. Teams Add-in missing in Outlook
  46. User says account is locked but is not.
  47. Get a ticket/call for application IT doesn't support
  48. TeamViewer doesn't work
  49. P1 Incident
  50. AS400/MAPICS reset
  51. Shop Floor printer Issue
  52. Infor XA issue
  53. Wanting Permanent Local Admin Access
  54. Standup is over 15 mins
  55. New Computer Setup
  56. Autodesk /ARAS call
  57. Standup is under 5 mins
  58. Procurement IT, ticket escalations
  59. Fixed issue with a KB found
  60. MFA Reset
  61. INC turns into needing to request
  62. Customer is not technical
  63. Get a Leave of Absence caller
  64. Free
  65. User is using a computer that is not assigned to them
  66. Close out 3+ tickets after 3 strikes in a day
  67. Someone asks you to view their Screen
  68. Fixed issue with no KB found
  69. Company portal not on computer
  70. Get a call for non-IT related issue.
  71. Konica Service Call
  72. OneDrive/SharePoint sync issue
  73. Escalate a MFA reset for IT personnel
  74. Free
  75. User forgot their password
  76. BOBJ issue
  77. Concur caller
  78. Outlook not syncing
  79. rFinance issue
  80. Change primary user on asset
  81. Andersen GO call
  82. 10 Self Submit Tickets completed in one day
  83. Computer slow time
  84. Agent took 15+ inbound calls in 1 day
  85. Browser is not loading webpage
  86. Requesting folder access
  87. Surface laptop user
  88. Infor LN/ Baan Issue
  89. Need admin to install software
  90. Caller is driving and can't troubleshooy
  91. KML ticket esclation
  92. Restarting the user's computer fixes the issue
  93. Self Submit Queue is empty
  94. Entering Credentials incorrectly
  95. Wrong Number
  96. Re-install a application fixes issue
  97. Users account is disabled
  98. Customer uses the word "glitching"
  99. Update on REQ/RITM
  100. Password Sync issue (computer using old password to sign in)
  101. Fetch agent's computer forces a restart
  102. Windows 11 User
  103. Headset issue
  104. Suspend BitLocker for update
  105. Complete a STASK while on the phone
  106. Computer blue screen
  107. You get the same caller on the same day
  108. Get a ARO caller
  109. New hire caller
  110. First Call Resolution
  111. Failed Computer update
  112. Dell laptop user
  113. Office Wireless Certificate issue
  114. Suspend Bitlocker
  115. Outlook F3 or E5 license
  116. User is using incorrect link to access what they need
  117. Korey DID start the Good Morning Post
  118. User says they submitted a request but not showing up in ServiceNow
  119. Following up on a REQ/RITM that needs to be approved first
  120. Verified User
  121. You hear a pet on a Call
  122. Lucid issue call
  123. Korey DID NOT start the Good Morning Post
  124. Someone's pet joins a Teams Meeting
  125. Customer Reopens incident after it was resolved
  126. Outlook issues
  127. Windows hello pin reset
  128. Resolved 5 tickets
  129. Home printer troubleshooting