P1IncidentSuspendBitlockerUser can'taccessapplication dueto notrequestingaccess yetAgent took15+ inboundcalls in 1dayLAPS didnot give apasswordin AzureStandupis under5 minsGlobalProtectVirtualAdapterIssueWantingPermanentLocal AdminAccessWindows11 UserFirst CallResolutionAddPrinter tocomputerYou heara pet ona CallSomeoneasks you toview theirScreenHome printertroubleshootingUser says theysubmitted arequest but notshowing up inServiceNowCustomeruses theword"glitching"OutlookissuesTeamViewerdoesn't workBrowseris notloadingwebpagePDFs notopeningin AdobePassword Syncissue(computerusing oldpassword tosign in)Attend 2+Meetingsin a dayJiraIssueComputerwon'tpower onNewhirecallerSomeone'spet joins aTeamsMeetingADAccountUnlockOutlooknotsyncingKonicaServiceCallGlobalProtectIssuesExpiredADPasswordLAPSNeededFailedComputerupdateUser saysaccount islocked butis not.UserforgottheirpasswordUser restartscomputerbefore you canprovideinstruction thusending callSurfacelaptopuserFreeTeamsAdd-inmissing inOutlookHotswapdeviceCaller isdriving andcan'ttroubleshooyAsk HRTransferOneDrive/SharePointsync issueFollowing up ona REQ/RITMthat needs tobe approvedfirstMFAResetFetchagent'scomputerforces arestartRequestingto a sharedinboxaccessiPadissueEnteringCredentialsincorrectlyKorey DIDstart theGoodMorningPostAndersenGO callMicrosoftTeamsissuesOfficeWirelessCertificateissueRestartingthe user'scomputerfixes theissueGet aMECMdeviceuserShopFloorprinterIssueInfor LN/BaanIssuerFinanceissueUsersaccount isdisabledOTTissuecallCustomerReopensincident afterit wasresolvedGet a callfor non-ITrelatedissue.You get thesame calleron thesame dayFixedissue witha KBfoundINC turnsintoneedingto requestFreeUser hasexternalmonitorissuesHeadsetissueSoftwarewe don'tsupportGet aticket/call forapplicationIT doesn'tsupportUser is usingincorrect linkto accesswhat theyneedMobilephoneissueAS400/MAPICSresetEscalateanIncidentCustomeris nottechnicalComputerslow timeInforXAissueSuspendBitLockerfor updateCompanyportal notoncomputerFixedissue withno KBfoundProcurementIT, ticketescalationsWrongNumberNewComputerSetupUpdateonIncidentEscalate aMFA resetfor ITpersonnelMap anetworkdriveComputerbluescreenChangeprimaryuser onassetConcurcallerGet aAROcallerCustomer hasto end the callbecause theyhave anotherappointmentResolved5 ticketsUser is notsure if theemail issuspiciousOutlookF3 or E5licenseSelfSubmitQueue isemptyKorey DIDNOT startthe GoodMorningPostNeedadmin toinstallsoftwareEmailEscalationabout anIncidentVerifiedUserKMLticketesclationNeedFileRestoreADPasswordResetResolved10ticketsAutodesk/ARAScallSpanishcallertransferOutlookProfileRebuildClose out 3+tickets after3 strikes in adayRe-installaapplicationfixes issueIssue withB, C, D orT account10 SelfSubmitTicketscompleted inone dayKRONOS/WorkdayissueUser is usinga computerthat is notassigned tothem5 SelfSubmitticketscompleted inone dayRbACommandCenterTransferKonicaServiceCallCompletea STASKwhile onthe phoneBOBJissueStandupis over15 minsDelllaptopuserIssue caused bynot beingconnected toGlobalProtect/AndersennetworkGet aLeave ofAbsencecallerLucidissuecallRequestingfolderaccessUpdate onREQ/RITMUser haskeyboardor mouseissuesMissingfile orfolderWindowshello pinresetRevertback toclassicOutlookUser askswhen theycan get anew laptopP1IncidentSuspendBitlockerUser can'taccessapplication dueto notrequestingaccess yetAgent took15+ inboundcalls in 1dayLAPS didnot give apasswordin AzureStandupis under5 minsGlobalProtectVirtualAdapterIssueWantingPermanentLocal AdminAccessWindows11 UserFirst CallResolutionAddPrinter tocomputerYou heara pet ona CallSomeoneasks you toview theirScreenHome printertroubleshootingUser says theysubmitted arequest but notshowing up inServiceNowCustomeruses theword"glitching"OutlookissuesTeamViewerdoesn't workBrowseris notloadingwebpagePDFs notopeningin AdobePassword Syncissue(computerusing oldpassword tosign in)Attend 2+Meetingsin a dayJiraIssueComputerwon'tpower onNewhirecallerSomeone'spet joins aTeamsMeetingADAccountUnlockOutlooknotsyncingKonicaServiceCallGlobalProtectIssuesExpiredADPasswordLAPSNeededFailedComputerupdateUser saysaccount islocked butis not.UserforgottheirpasswordUser restartscomputerbefore you canprovideinstruction thusending callSurfacelaptopuserFreeTeamsAdd-inmissing inOutlookHotswapdeviceCaller isdriving andcan'ttroubleshooyAsk HRTransferOneDrive/SharePointsync issueFollowing up ona REQ/RITMthat needs tobe approvedfirstMFAResetFetchagent'scomputerforces arestartRequestingto a sharedinboxaccessiPadissueEnteringCredentialsincorrectlyKorey DIDstart theGoodMorningPostAndersenGO callMicrosoftTeamsissuesOfficeWirelessCertificateissueRestartingthe user'scomputerfixes theissueGet aMECMdeviceuserShopFloorprinterIssueInfor LN/BaanIssuerFinanceissueUsersaccount isdisabledOTTissuecallCustomerReopensincident afterit wasresolvedGet a callfor non-ITrelatedissue.You get thesame calleron thesame dayFixedissue witha KBfoundINC turnsintoneedingto requestFreeUser hasexternalmonitorissuesHeadsetissueSoftwarewe don'tsupportGet aticket/call forapplicationIT doesn'tsupportUser is usingincorrect linkto accesswhat theyneedMobilephoneissueAS400/MAPICSresetEscalateanIncidentCustomeris nottechnicalComputerslow timeInforXAissueSuspendBitLockerfor updateCompanyportal notoncomputerFixedissue withno KBfoundProcurementIT, ticketescalationsWrongNumberNewComputerSetupUpdateonIncidentEscalate aMFA resetfor ITpersonnelMap anetworkdriveComputerbluescreenChangeprimaryuser onassetConcurcallerGet aAROcallerCustomer hasto end the callbecause theyhave anotherappointmentResolved5 ticketsUser is notsure if theemail issuspiciousOutlookF3 or E5licenseSelfSubmitQueue isemptyKorey DIDNOT startthe GoodMorningPostNeedadmin toinstallsoftwareEmailEscalationabout anIncidentVerifiedUserKMLticketesclationNeedFileRestoreADPasswordResetResolved10ticketsAutodesk/ARAScallSpanishcallertransferOutlookProfileRebuildClose out 3+tickets after3 strikes in adayRe-installaapplicationfixes issueIssue withB, C, D orT account10 SelfSubmitTicketscompleted inone dayKRONOS/WorkdayissueUser is usinga computerthat is notassigned tothem5 SelfSubmitticketscompleted inone dayRbACommandCenterTransferKonicaServiceCallCompletea STASKwhile onthe phoneBOBJissueStandupis over15 minsDelllaptopuserIssue caused bynot beingconnected toGlobalProtect/AndersennetworkGet aLeave ofAbsencecallerLucidissuecallRequestingfolderaccessUpdate onREQ/RITMUser haskeyboardor mouseissuesMissingfile orfolderWindowshello pinresetRevertback toclassicOutlookUser askswhen theycan get anew laptop

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. P1 Incident
  2. Suspend Bitlocker
  3. User can't access application due to not requesting access yet
  4. Agent took 15+ inbound calls in 1 day
  5. LAPS did not give a password in Azure
  6. Standup is under 5 mins
  7. Global Protect Virtual Adapter Issue
  8. Wanting Permanent Local Admin Access
  9. Windows 11 User
  10. First Call Resolution
  11. Add Printer to computer
  12. You hear a pet on a Call
  13. Someone asks you to view their Screen
  14. Home printer troubleshooting
  15. User says they submitted a request but not showing up in ServiceNow
  16. Customer uses the word "glitching"
  17. Outlook issues
  18. TeamViewer doesn't work
  19. Browser is not loading webpage
  20. PDFs not opening in Adobe
  21. Password Sync issue (computer using old password to sign in)
  22. Attend 2+ Meetings in a day
  23. Jira Issue
  24. Computer won't power on
  25. New hire caller
  26. Someone's pet joins a Teams Meeting
  27. AD Account Unlock
  28. Outlook not syncing
  29. Konica Service Call
  30. Global Protect Issues
  31. Expired AD Password
  32. LAPS Needed
  33. Failed Computer update
  34. User says account is locked but is not.
  35. User forgot their password
  36. User restarts computer before you can provide instruction thus ending call
  37. Surface laptop user
  38. Free
  39. Teams Add-in missing in Outlook
  40. Hotswap device
  41. Caller is driving and can't troubleshooy
  42. Ask HR Transfer
  43. OneDrive/SharePoint sync issue
  44. Following up on a REQ/RITM that needs to be approved first
  45. MFA Reset
  46. Fetch agent's computer forces a restart
  47. Requesting to a shared inbox access
  48. iPad issue
  49. Entering Credentials incorrectly
  50. Korey DID start the Good Morning Post
  51. Andersen GO call
  52. Microsoft Teams issues
  53. Office Wireless Certificate issue
  54. Restarting the user's computer fixes the issue
  55. Get a MECM device user
  56. Shop Floor printer Issue
  57. Infor LN/ Baan Issue
  58. rFinance issue
  59. Users account is disabled
  60. OTT issue call
  61. Customer Reopens incident after it was resolved
  62. Get a call for non-IT related issue.
  63. You get the same caller on the same day
  64. Fixed issue with a KB found
  65. INC turns into needing to request
  66. Free
  67. User has external monitor issues
  68. Headset issue
  69. Software we don't support
  70. Get a ticket/call for application IT doesn't support
  71. User is using incorrect link to access what they need
  72. Mobile phone issue
  73. AS400/MAPICS reset
  74. Escalate an Incident
  75. Customer is not technical
  76. Computer slow time
  77. Infor XA issue
  78. Suspend BitLocker for update
  79. Company portal not on computer
  80. Fixed issue with no KB found
  81. Procurement IT, ticket escalations
  82. Wrong Number
  83. New Computer Setup
  84. Update on Incident
  85. Escalate a MFA reset for IT personnel
  86. Map a network drive
  87. Computer blue screen
  88. Change primary user on asset
  89. Concur caller
  90. Get a ARO caller
  91. Customer has to end the call because they have another appointment
  92. Resolved 5 tickets
  93. User is not sure if the email is suspicious
  94. Outlook F3 or E5 license
  95. Self Submit Queue is empty
  96. Korey DID NOT start the Good Morning Post
  97. Need admin to install software
  98. Email Escalation about an Incident
  99. Verified User
  100. KML ticket esclation
  101. Need File Restore
  102. AD Password Reset
  103. Resolved 10 tickets
  104. Autodesk /ARAS call
  105. Spanish caller transfer
  106. Outlook Profile Rebuild
  107. Close out 3+ tickets after 3 strikes in a day
  108. Re-install a application fixes issue
  109. Issue with B, C, D or T account
  110. 10 Self Submit Tickets completed in one day
  111. KRONOS /Workday issue
  112. User is using a computer that is not assigned to them
  113. 5 Self Submit tickets completed in one day
  114. RbA Command Center Transfer
  115. Konica Service Call
  116. Complete a STASK while on the phone
  117. BOBJ issue
  118. Standup is over 15 mins
  119. Dell laptop user
  120. Issue caused by not being connected to Global Protect/Andersen network
  121. Get a Leave of Absence caller
  122. Lucid issue call
  123. Requesting folder access
  124. Update on REQ/RITM
  125. User has keyboard or mouse issues
  126. Missing file or folder
  127. Windows hello pin reset
  128. Revert back to classic Outlook
  129. User asks when they can get a new laptop