HeadsetissueUser haskeyboardor mouseissuesShopFloorprinterIssueRequestingto a sharedinboxaccessRevertback toclassicOutlookRequestingfolderaccessFreeNeedadmin toinstallsoftwareAddPrinter tocomputerTeamViewerdoesn't workJiraIssueRe-installaapplicationfixes issuePassword Syncissue(computerusing oldpassword tosign in)RbACommandCenterTransferMobilephoneissueiPadissueKRONOS/WorkdayissueConcurcallerGet aAROcallerInforXAissueBOBJissueYou get thesame calleron thesame dayGet aLeave ofAbsencecallerEmailEscalationabout anIncidentAttend 2+Meetingsin a dayCompletea STASKwhile onthe phone5 SelfSubmitticketscompleted inone dayYou heara pet ona CallComputerbluescreenSelfSubmitQueue isemptyLAPS didnot give apasswordin AzureDelllaptopuserMap anetworkdriveGet aticket/call forapplicationIT doesn'tsupportKMLticketesclationUpdateonIncidentResolved5 ticketsEscalate aMFA resetfor ITpersonnelKorey DIDNOT startthe GoodMorningPostIssue withB, C, D orT accountKorey DIDstart theGoodMorningPostIssue caused bynot beingconnected toGlobalProtect/AndersennetworkCustomerReopensincident afterit wasresolvedNeedFileRestore10 SelfSubmitTicketscompleted inone dayUserforgottheirpasswordResolved10ticketsClose out 3+tickets after3 strikes in adayAutodesk/ARAScallAgent took15+ inboundcalls in 1daySurfacelaptopuserFollowing up ona REQ/RITMthat needs tobe approvedfirstHome printertroubleshootingComputerwon'tpower onFreeFirst CallResolutionOutlooknotsyncingFixedissue withno KBfoundFixedissue witha KBfoundUser can'taccessapplication dueto notrequestingaccess yetTeamsAdd-inmissing inOutlookUser says theysubmitted arequest but notshowing up inServiceNowSpanishcallertransferP1IncidentRestartingthe user'scomputerfixes theissueEnteringCredentialsincorrectlyHotswapdeviceStandupis under5 minsWindowshello pinresetOutlookF3 or E5licenseUpdate onREQ/RITMWindows11 UserAndersenGO callWrongNumberAsk HRTransferUser restartscomputerbefore you canprovideinstruction thusending callSuspendBitlockerWantingPermanentLocal AdminAccessrFinanceissueAS400/MAPICSresetADPasswordResetOutlookProfileRebuildGet a callfor non-ITrelatedissue.ExpiredADPasswordLAPSNeededUser is usinga computerthat is notassigned tothemUsersaccount isdisabledMicrosoftTeamsissuesCustomeris nottechnicalNewComputerSetupSoftwarewe don'tsupportProcurementIT, ticketescalationsVerifiedUserSomeoneasks you toview theirScreenLucidissuecallOneDrive/SharePointsync issueBrowseris notloadingwebpageMissingfile orfolderOutlookissuesCustomeruses theword"glitching"KonicaServiceCallINC turnsintoneedingto requestKonicaServiceCallSomeone'spet joins aTeamsMeetingMFAResetUser is notsure if theemail issuspiciousUser askswhen theycan get anew laptopUser saysaccount islocked butis not.Fetchagent'scomputerforces arestartOfficeWirelessCertificateissueCustomer hasto end the callbecause theyhave anotherappointmentEscalateanIncidentCaller isdriving andcan'ttroubleshooyNewhirecallerComputerslow timeGet aMECMdeviceuserChangeprimaryuser onassetCompanyportal notoncomputerGlobalProtectIssuesInfor LN/BaanIssueOTTissuecallADAccountUnlockFailedComputerupdatePDFs notopeningin AdobeUser is usingincorrect linkto accesswhat theyneedUser hasexternalmonitorissuesGlobalProtectVirtualAdapterIssueSuspendBitLockerfor updateStandupis over15 minsHeadsetissueUser haskeyboardor mouseissuesShopFloorprinterIssueRequestingto a sharedinboxaccessRevertback toclassicOutlookRequestingfolderaccessFreeNeedadmin toinstallsoftwareAddPrinter tocomputerTeamViewerdoesn't workJiraIssueRe-installaapplicationfixes issuePassword Syncissue(computerusing oldpassword tosign in)RbACommandCenterTransferMobilephoneissueiPadissueKRONOS/WorkdayissueConcurcallerGet aAROcallerInforXAissueBOBJissueYou get thesame calleron thesame dayGet aLeave ofAbsencecallerEmailEscalationabout anIncidentAttend 2+Meetingsin a dayCompletea STASKwhile onthe phone5 SelfSubmitticketscompleted inone dayYou heara pet ona CallComputerbluescreenSelfSubmitQueue isemptyLAPS didnot give apasswordin AzureDelllaptopuserMap anetworkdriveGet aticket/call forapplicationIT doesn'tsupportKMLticketesclationUpdateonIncidentResolved5 ticketsEscalate aMFA resetfor ITpersonnelKorey DIDNOT startthe GoodMorningPostIssue withB, C, D orT accountKorey DIDstart theGoodMorningPostIssue caused bynot beingconnected toGlobalProtect/AndersennetworkCustomerReopensincident afterit wasresolvedNeedFileRestore10 SelfSubmitTicketscompleted inone dayUserforgottheirpasswordResolved10ticketsClose out 3+tickets after3 strikes in adayAutodesk/ARAScallAgent took15+ inboundcalls in 1daySurfacelaptopuserFollowing up ona REQ/RITMthat needs tobe approvedfirstHome printertroubleshootingComputerwon'tpower onFreeFirst CallResolutionOutlooknotsyncingFixedissue withno KBfoundFixedissue witha KBfoundUser can'taccessapplication dueto notrequestingaccess yetTeamsAdd-inmissing inOutlookUser says theysubmitted arequest but notshowing up inServiceNowSpanishcallertransferP1IncidentRestartingthe user'scomputerfixes theissueEnteringCredentialsincorrectlyHotswapdeviceStandupis under5 minsWindowshello pinresetOutlookF3 or E5licenseUpdate onREQ/RITMWindows11 UserAndersenGO callWrongNumberAsk HRTransferUser restartscomputerbefore you canprovideinstruction thusending callSuspendBitlockerWantingPermanentLocal AdminAccessrFinanceissueAS400/MAPICSresetADPasswordResetOutlookProfileRebuildGet a callfor non-ITrelatedissue.ExpiredADPasswordLAPSNeededUser is usinga computerthat is notassigned tothemUsersaccount isdisabledMicrosoftTeamsissuesCustomeris nottechnicalNewComputerSetupSoftwarewe don'tsupportProcurementIT, ticketescalationsVerifiedUserSomeoneasks you toview theirScreenLucidissuecallOneDrive/SharePointsync issueBrowseris notloadingwebpageMissingfile orfolderOutlookissuesCustomeruses theword"glitching"KonicaServiceCallINC turnsintoneedingto requestKonicaServiceCallSomeone'spet joins aTeamsMeetingMFAResetUser is notsure if theemail issuspiciousUser askswhen theycan get anew laptopUser saysaccount islocked butis not.Fetchagent'scomputerforces arestartOfficeWirelessCertificateissueCustomer hasto end the callbecause theyhave anotherappointmentEscalateanIncidentCaller isdriving andcan'ttroubleshooyNewhirecallerComputerslow timeGet aMECMdeviceuserChangeprimaryuser onassetCompanyportal notoncomputerGlobalProtectIssuesInfor LN/BaanIssueOTTissuecallADAccountUnlockFailedComputerupdatePDFs notopeningin AdobeUser is usingincorrect linkto accesswhat theyneedUser hasexternalmonitorissuesGlobalProtectVirtualAdapterIssueSuspendBitLockerfor updateStandupis over15 mins

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Headset issue
  2. User has keyboard or mouse issues
  3. Shop Floor printer Issue
  4. Requesting to a shared inbox access
  5. Revert back to classic Outlook
  6. Requesting folder access
  7. Free
  8. Need admin to install software
  9. Add Printer to computer
  10. TeamViewer doesn't work
  11. Jira Issue
  12. Re-install a application fixes issue
  13. Password Sync issue (computer using old password to sign in)
  14. RbA Command Center Transfer
  15. Mobile phone issue
  16. iPad issue
  17. KRONOS /Workday issue
  18. Concur caller
  19. Get a ARO caller
  20. Infor XA issue
  21. BOBJ issue
  22. You get the same caller on the same day
  23. Get a Leave of Absence caller
  24. Email Escalation about an Incident
  25. Attend 2+ Meetings in a day
  26. Complete a STASK while on the phone
  27. 5 Self Submit tickets completed in one day
  28. You hear a pet on a Call
  29. Computer blue screen
  30. Self Submit Queue is empty
  31. LAPS did not give a password in Azure
  32. Dell laptop user
  33. Map a network drive
  34. Get a ticket/call for application IT doesn't support
  35. KML ticket esclation
  36. Update on Incident
  37. Resolved 5 tickets
  38. Escalate a MFA reset for IT personnel
  39. Korey DID NOT start the Good Morning Post
  40. Issue with B, C, D or T account
  41. Korey DID start the Good Morning Post
  42. Issue caused by not being connected to Global Protect/Andersen network
  43. Customer Reopens incident after it was resolved
  44. Need File Restore
  45. 10 Self Submit Tickets completed in one day
  46. User forgot their password
  47. Resolved 10 tickets
  48. Close out 3+ tickets after 3 strikes in a day
  49. Autodesk /ARAS call
  50. Agent took 15+ inbound calls in 1 day
  51. Surface laptop user
  52. Following up on a REQ/RITM that needs to be approved first
  53. Home printer troubleshooting
  54. Computer won't power on
  55. Free
  56. First Call Resolution
  57. Outlook not syncing
  58. Fixed issue with no KB found
  59. Fixed issue with a KB found
  60. User can't access application due to not requesting access yet
  61. Teams Add-in missing in Outlook
  62. User says they submitted a request but not showing up in ServiceNow
  63. Spanish caller transfer
  64. P1 Incident
  65. Restarting the user's computer fixes the issue
  66. Entering Credentials incorrectly
  67. Hotswap device
  68. Standup is under 5 mins
  69. Windows hello pin reset
  70. Outlook F3 or E5 license
  71. Update on REQ/RITM
  72. Windows 11 User
  73. Andersen GO call
  74. Wrong Number
  75. Ask HR Transfer
  76. User restarts computer before you can provide instruction thus ending call
  77. Suspend Bitlocker
  78. Wanting Permanent Local Admin Access
  79. rFinance issue
  80. AS400/MAPICS reset
  81. AD Password Reset
  82. Outlook Profile Rebuild
  83. Get a call for non-IT related issue.
  84. Expired AD Password
  85. LAPS Needed
  86. User is using a computer that is not assigned to them
  87. Users account is disabled
  88. Microsoft Teams issues
  89. Customer is not technical
  90. New Computer Setup
  91. Software we don't support
  92. Procurement IT, ticket escalations
  93. Verified User
  94. Someone asks you to view their Screen
  95. Lucid issue call
  96. OneDrive/SharePoint sync issue
  97. Browser is not loading webpage
  98. Missing file or folder
  99. Outlook issues
  100. Customer uses the word "glitching"
  101. Konica Service Call
  102. INC turns into needing to request
  103. Konica Service Call
  104. Someone's pet joins a Teams Meeting
  105. MFA Reset
  106. User is not sure if the email is suspicious
  107. User asks when they can get a new laptop
  108. User says account is locked but is not.
  109. Fetch agent's computer forces a restart
  110. Office Wireless Certificate issue
  111. Customer has to end the call because they have another appointment
  112. Escalate an Incident
  113. Caller is driving and can't troubleshooy
  114. New hire caller
  115. Computer slow time
  116. Get a MECM device user
  117. Change primary user on asset
  118. Company portal not on computer
  119. Global Protect Issues
  120. Infor LN/ Baan Issue
  121. OTT issue call
  122. AD Account Unlock
  123. Failed Computer update
  124. PDFs not opening in Adobe
  125. User is using incorrect link to access what they need
  126. User has external monitor issues
  127. Global Protect Virtual Adapter Issue
  128. Suspend BitLocker for update
  129. Standup is over 15 mins