(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Andersen GO call
PDFs not opening in Adobe
Someone asks you to view their Screen
Get a call for non-IT related issue.
Expired AD Password
AD Password Reset
AD
Account Unlock
TeamViewer doesn't work
Someone's pet joins a Teams Meeting
Hotswap device
Free
Requesting to a shared inbox access
Need File
Restore
Need admin to install software
LAPS did not give a password in Azure
AS400/MAPICS reset
Customer uses the word "glitching"
Re-install a application fixes issue
Fixed issue with no KB found
Resolved 5 tickets
Issue with B, C, D or T account
Get a ARO caller
Global Protect Issues
Infor XA issue
Software we don't support
User is using incorrect link to access what they need
Ask HR Transfer
Computer slow time
Lucid issue call
Change primary user on asset
Escalate an Incident
Email Escalation about an Incident
Add Printer to computer
Fetch agent's computer forces a restart
Office Wireless Certificate issue
Following up on a REQ/RITM that needs to be approved first
KRONOS /Workday issue
Outlook issues
Jira Issue
Complete a STASK while on the phone
Escalate a MFA reset for IT personnel
Entering Credentials incorrectly
Get a Leave of Absence caller
Autodesk /ARAS call
Customer has to end the call because they have another appointment
Suspend Bitlocker
Wanting Permanent Local Admin Access
Shop Floor printer Issue
KML ticket esclation
Computer blue screen
Windows hello pin reset
Issue caused by not being connected to Global Protect/Andersen network
Spanish caller transfer
RbA Command Center Transfer
Update on REQ/RITM
New Computer Setup
Fixed issue with a KB found
Dell laptop user
Headset issue
iPad issue
Free
Konica Service Call
BOBJ issue
User can't access application due to not requesting access yet
Teams Add-in missing in Outlook
Close out 3+ tickets after 3 strikes in a day
Windows 11 User
User has external monitor issues
Korey DID start the Good Morning Post
Verified User
OneDrive/SharePoint sync issue
Home printer troubleshooting
Microsoft Teams issues
Failed Computer update
Korey DID NOT start the Good Morning Post
Global Protect Virtual Adapter Issue
Outlook not syncing
Missing file or folder
You get the same caller on the same day
First Call Resolution
Requesting folder access
Customer Reopens incident after it was resolved
User is using a computer that is not assigned to them
Agent took 15+ inbound calls in 1 day
Customer is not technical
Revert back to classic Outlook
Outlook F3 or E5 license
User says they submitted a request but not showing up in ServiceNow
Infor LN/ Baan Issue
LAPS Needed
INC turns into needing to request
Map a network drive
Password Sync issue (computer using old password to sign in)
OTT issue call
User asks when they can get a new laptop
User is not sure if the email is suspicious
Suspend BitLocker for update
Self Submit Queue is empty
Get a ticket/call for application IT doesn't support
rFinance issue
Update on Incident
User says account is locked but is not.
MFA Reset
Outlook Profile Rebuild
User has keyboard or mouse issues
Attend 2+ Meetings in a day
User restarts computer before you can provide instruction thus ending call
