(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Korey DID start the Good Morning Post
User is not sure if the email is suspicious
Change primary user on asset
iPad issue
Standup is under 5 mins
Computer slow time
INC turns into needing to request
New Computer Setup
Email Escalation about an Incident
Autodesk /ARAS call
OTT issue call
Suspend Bitlocker
Browser is not loading webpage
First Call Resolution
Company portal not on computer
Fetch agent's computer forces a restart
Self Submit Queue is empty
Windows hello pin reset
Infor XA issue
Wrong Number
Fixed issue with no KB found
Headset issue
Attend 2+ Meetings in a day
BOBJ issue
Need File
Restore
Customer Reopens incident after it was resolved
MFA Reset
You get the same caller on the same day
Entering Credentials incorrectly
Requesting to a shared inbox access
Customer is not technical
Failed Computer update
Following up on a REQ/RITM that needs to be approved first
User has keyboard or mouse issues
Ask HR Transfer
User is using a computer that is not assigned to them
Outlook not syncing
Konica Service Call
Map a network drive
Resolved 10 tickets
Standup is over 15 mins
Get a MECM device user
PDFs not opening in Adobe
Issue caused by not being connected to Global Protect/Andersen network
Global Protect Issues
Free
OneDrive/SharePoint sync issue
Complete a STASK while on the phone
Home printer troubleshooting
Verified User
Mobile phone issue
Agent took 15+ inbound calls in 1 day
Lucid issue call
User has external monitor issues
Microsoft Teams issues
Office Wireless Certificate issue
Add Printer to computer
KML ticket esclation
Dell laptop user
Shop Floor printer Issue
Resolved 5 tickets
Outlook Profile Rebuild
Windows 11 User
10 Self Submit Tickets completed in one day
Computer won't power on
Jira Issue
Get a Leave of Absence caller
User can't access application due to not requesting access yet
Restarting the user's computer fixes the issue
Revert back to classic Outlook
Konica Service Call
User says they submitted a request but not showing up in ServiceNow
Software we don't support
Caller is driving and can't troubleshooy
Spanish caller transfer
Teams Add-in missing in Outlook
AD Password Reset
Update on Incident
User asks when they can get a new laptop
Close out 3+ tickets after 3 strikes in a day
Someone's pet joins a Teams Meeting
Surface laptop user
Hotswap device
Update on REQ/RITM
User restarts computer before you can provide instruction thus ending call
Someone asks you to view their Screen
User says account is locked but is not.
Get a ticket/call for application IT doesn't support
P1 Incident
Andersen GO call
RbA Command Center Transfer
Suspend BitLocker for update
Escalate a MFA reset for IT personnel
KRONOS /Workday issue
Password Sync issue (computer using old password to sign in)
Outlook F3 or E5 license
New hire caller
User is using incorrect link to access what they need
Computer blue screen
LAPS did not give a password in Azure
TeamViewer doesn't work
Free
Get a ARO caller
Fixed issue with a KB found
LAPS Needed
Need admin to install software
rFinance issue
Procurement IT, ticket escalations
AS400/MAPICS reset
Expired AD Password
Concur caller
AD
Account Unlock
You hear a pet on a Call
Re-install a application fixes issue
Korey DID NOT start the Good Morning Post
Customer has to end the call because they have another appointment
