SelfSubmitQueue isemptyInfor LN/BaanIssueOneDrive/SharePointsync issueStandupis over15 minsGet aticket/call forapplicationIT doesn'tsupportJiraIssueSoftwarewe don'tsupportCaller isdriving andcan'ttroubleshooyRestartingthe user'scomputerfixes theissueFixedissue withno KBfoundEnteringCredentialsincorrectlyAutodesk/ARAScallMissingfile orfolderEscalate aMFA resetfor ITpersonnelLAPSNeededSuspendBitLockerfor updateMap anetworkdriveFetchagent'scomputerforces arestartExpiredADPasswordCustomer hasto end the callbecause theyhave anotherappointmentKonicaServiceCallResolved10ticketsNeedadmin toinstallsoftwareEmailEscalationabout anIncidentAgent took15+ inboundcalls in 1dayUser can'taccessapplication dueto notrequestingaccess yetNewhirecallerOutlooknotsyncingGet aLeave ofAbsencecallerFirst CallResolutionLucidissuecallBrowseris notloadingwebpage10 SelfSubmitTicketscompleted inone day5 SelfSubmitticketscompleted inone dayDelllaptopuserUser is notsure if theemail issuspiciousAsk HRTransferUsersaccount isdisabledUpdateonIncidentGlobalProtectVirtualAdapterIssueClose out 3+tickets after3 strikes in adayUser haskeyboardor mouseissuesAttend 2+Meetingsin a dayCustomeruses theword"glitching"iPadissueAS400/MAPICSresetStandupis under5 minsAndersenGO callSuspendBitlockerEscalateanIncidentCompanyportal notoncomputerOutlookissuesGet aMECMdeviceuserIssue caused bynot beingconnected toGlobalProtect/AndersennetworkFreeProcurementIT, ticketescalationsWindowshello pinresetGlobalProtectIssuesKRONOS/WorkdayissueUser says theysubmitted arequest but notshowing up inServiceNowOfficeWirelessCertificateissueLAPS didnot give apasswordin AzureHome printertroubleshootingTeamsAdd-inmissing inOutlookCompletea STASKwhile onthe phonerFinanceissueSpanishcallertransferKonicaServiceCallMicrosoftTeamsissuesUser is usingincorrect linkto accesswhat theyneedChangeprimaryuser onassetKorey DIDstart theGoodMorningPostInforXAissuePassword Syncissue(computerusing oldpassword tosign in)User saysaccount islocked butis not.OTTissuecallFixedissue witha KBfoundP1IncidentNeedFileRestoreRevertback toclassicOutlookResolved5 ticketsFreeGet aAROcallerNewComputerSetupWindows11 UserPDFs notopeningin AdobeRequestingto a sharedinboxaccessINC turnsintoneedingto requestBOBJissueOutlookProfileRebuildCustomeris nottechnicalHeadsetissueKorey DIDNOT startthe GoodMorningPostUpdate onREQ/RITMFailedComputerupdateADAccountUnlockADPasswordResetComputerslow timeKMLticketesclationHotswapdeviceRbACommandCenterTransferUser hasexternalmonitorissuesGet a callfor non-ITrelatedissue.User is usinga computerthat is notassigned tothemMobilephoneissueRequestingfolderaccessYou heara pet ona CallUserforgottheirpasswordWrongNumberIssue withB, C, D orT accountWantingPermanentLocal AdminAccessComputerbluescreenUser restartscomputerbefore you canprovideinstruction thusending callAddPrinter tocomputerYou get thesame calleron thesame dayCustomerReopensincident afterit wasresolvedComputerwon'tpower onMFAResetConcurcallerShopFloorprinterIssueSomeone'spet joins aTeamsMeetingRe-installaapplicationfixes issueVerifiedUserFollowing up ona REQ/RITMthat needs tobe approvedfirstTeamViewerdoesn't workUser askswhen theycan get anew laptopSurfacelaptopuserSomeoneasks you toview theirScreenOutlookF3 or E5licenseSelfSubmitQueue isemptyInfor LN/BaanIssueOneDrive/SharePointsync issueStandupis over15 minsGet aticket/call forapplicationIT doesn'tsupportJiraIssueSoftwarewe don'tsupportCaller isdriving andcan'ttroubleshooyRestartingthe user'scomputerfixes theissueFixedissue withno KBfoundEnteringCredentialsincorrectlyAutodesk/ARAScallMissingfile orfolderEscalate aMFA resetfor ITpersonnelLAPSNeededSuspendBitLockerfor updateMap anetworkdriveFetchagent'scomputerforces arestartExpiredADPasswordCustomer hasto end the callbecause theyhave anotherappointmentKonicaServiceCallResolved10ticketsNeedadmin toinstallsoftwareEmailEscalationabout anIncidentAgent took15+ inboundcalls in 1dayUser can'taccessapplication dueto notrequestingaccess yetNewhirecallerOutlooknotsyncingGet aLeave ofAbsencecallerFirst CallResolutionLucidissuecallBrowseris notloadingwebpage10 SelfSubmitTicketscompleted inone day5 SelfSubmitticketscompleted inone dayDelllaptopuserUser is notsure if theemail issuspiciousAsk HRTransferUsersaccount isdisabledUpdateonIncidentGlobalProtectVirtualAdapterIssueClose out 3+tickets after3 strikes in adayUser haskeyboardor mouseissuesAttend 2+Meetingsin a dayCustomeruses theword"glitching"iPadissueAS400/MAPICSresetStandupis under5 minsAndersenGO callSuspendBitlockerEscalateanIncidentCompanyportal notoncomputerOutlookissuesGet aMECMdeviceuserIssue caused bynot beingconnected toGlobalProtect/AndersennetworkFreeProcurementIT, ticketescalationsWindowshello pinresetGlobalProtectIssuesKRONOS/WorkdayissueUser says theysubmitted arequest but notshowing up inServiceNowOfficeWirelessCertificateissueLAPS didnot give apasswordin AzureHome printertroubleshootingTeamsAdd-inmissing inOutlookCompletea STASKwhile onthe phonerFinanceissueSpanishcallertransferKonicaServiceCallMicrosoftTeamsissuesUser is usingincorrect linkto accesswhat theyneedChangeprimaryuser onassetKorey DIDstart theGoodMorningPostInforXAissuePassword Syncissue(computerusing oldpassword tosign in)User saysaccount islocked butis not.OTTissuecallFixedissue witha KBfoundP1IncidentNeedFileRestoreRevertback toclassicOutlookResolved5 ticketsFreeGet aAROcallerNewComputerSetupWindows11 UserPDFs notopeningin AdobeRequestingto a sharedinboxaccessINC turnsintoneedingto requestBOBJissueOutlookProfileRebuildCustomeris nottechnicalHeadsetissueKorey DIDNOT startthe GoodMorningPostUpdate onREQ/RITMFailedComputerupdateADAccountUnlockADPasswordResetComputerslow timeKMLticketesclationHotswapdeviceRbACommandCenterTransferUser hasexternalmonitorissuesGet a callfor non-ITrelatedissue.User is usinga computerthat is notassigned tothemMobilephoneissueRequestingfolderaccessYou heara pet ona CallUserforgottheirpasswordWrongNumberIssue withB, C, D orT accountWantingPermanentLocal AdminAccessComputerbluescreenUser restartscomputerbefore you canprovideinstruction thusending callAddPrinter tocomputerYou get thesame calleron thesame dayCustomerReopensincident afterit wasresolvedComputerwon'tpower onMFAResetConcurcallerShopFloorprinterIssueSomeone'spet joins aTeamsMeetingRe-installaapplicationfixes issueVerifiedUserFollowing up ona REQ/RITMthat needs tobe approvedfirstTeamViewerdoesn't workUser askswhen theycan get anew laptopSurfacelaptopuserSomeoneasks you toview theirScreenOutlookF3 or E5license

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Self Submit Queue is empty
  2. Infor LN/ Baan Issue
  3. OneDrive/SharePoint sync issue
  4. Standup is over 15 mins
  5. Get a ticket/call for application IT doesn't support
  6. Jira Issue
  7. Software we don't support
  8. Caller is driving and can't troubleshooy
  9. Restarting the user's computer fixes the issue
  10. Fixed issue with no KB found
  11. Entering Credentials incorrectly
  12. Autodesk /ARAS call
  13. Missing file or folder
  14. Escalate a MFA reset for IT personnel
  15. LAPS Needed
  16. Suspend BitLocker for update
  17. Map a network drive
  18. Fetch agent's computer forces a restart
  19. Expired AD Password
  20. Customer has to end the call because they have another appointment
  21. Konica Service Call
  22. Resolved 10 tickets
  23. Need admin to install software
  24. Email Escalation about an Incident
  25. Agent took 15+ inbound calls in 1 day
  26. User can't access application due to not requesting access yet
  27. New hire caller
  28. Outlook not syncing
  29. Get a Leave of Absence caller
  30. First Call Resolution
  31. Lucid issue call
  32. Browser is not loading webpage
  33. 10 Self Submit Tickets completed in one day
  34. 5 Self Submit tickets completed in one day
  35. Dell laptop user
  36. User is not sure if the email is suspicious
  37. Ask HR Transfer
  38. Users account is disabled
  39. Update on Incident
  40. Global Protect Virtual Adapter Issue
  41. Close out 3+ tickets after 3 strikes in a day
  42. User has keyboard or mouse issues
  43. Attend 2+ Meetings in a day
  44. Customer uses the word "glitching"
  45. iPad issue
  46. AS400/MAPICS reset
  47. Standup is under 5 mins
  48. Andersen GO call
  49. Suspend Bitlocker
  50. Escalate an Incident
  51. Company portal not on computer
  52. Outlook issues
  53. Get a MECM device user
  54. Issue caused by not being connected to Global Protect/Andersen network
  55. Free
  56. Procurement IT, ticket escalations
  57. Windows hello pin reset
  58. Global Protect Issues
  59. KRONOS /Workday issue
  60. User says they submitted a request but not showing up in ServiceNow
  61. Office Wireless Certificate issue
  62. LAPS did not give a password in Azure
  63. Home printer troubleshooting
  64. Teams Add-in missing in Outlook
  65. Complete a STASK while on the phone
  66. rFinance issue
  67. Spanish caller transfer
  68. Konica Service Call
  69. Microsoft Teams issues
  70. User is using incorrect link to access what they need
  71. Change primary user on asset
  72. Korey DID start the Good Morning Post
  73. Infor XA issue
  74. Password Sync issue (computer using old password to sign in)
  75. User says account is locked but is not.
  76. OTT issue call
  77. Fixed issue with a KB found
  78. P1 Incident
  79. Need File Restore
  80. Revert back to classic Outlook
  81. Resolved 5 tickets
  82. Free
  83. Get a ARO caller
  84. New Computer Setup
  85. Windows 11 User
  86. PDFs not opening in Adobe
  87. Requesting to a shared inbox access
  88. INC turns into needing to request
  89. BOBJ issue
  90. Outlook Profile Rebuild
  91. Customer is not technical
  92. Headset issue
  93. Korey DID NOT start the Good Morning Post
  94. Update on REQ/RITM
  95. Failed Computer update
  96. AD Account Unlock
  97. AD Password Reset
  98. Computer slow time
  99. KML ticket esclation
  100. Hotswap device
  101. RbA Command Center Transfer
  102. User has external monitor issues
  103. Get a call for non-IT related issue.
  104. User is using a computer that is not assigned to them
  105. Mobile phone issue
  106. Requesting folder access
  107. You hear a pet on a Call
  108. User forgot their password
  109. Wrong Number
  110. Issue with B, C, D or T account
  111. Wanting Permanent Local Admin Access
  112. Computer blue screen
  113. User restarts computer before you can provide instruction thus ending call
  114. Add Printer to computer
  115. You get the same caller on the same day
  116. Customer Reopens incident after it was resolved
  117. Computer won't power on
  118. MFA Reset
  119. Concur caller
  120. Shop Floor printer Issue
  121. Someone's pet joins a Teams Meeting
  122. Re-install a application fixes issue
  123. Verified User
  124. Following up on a REQ/RITM that needs to be approved first
  125. TeamViewer doesn't work
  126. User asks when they can get a new laptop
  127. Surface laptop user
  128. Someone asks you to view their Screen
  129. Outlook F3 or E5 license