(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Browser is not loading webpage
Alta Caller
Autodesk /ARAS call
Printer Issue
5 Self Submit tickets interacted with in one day
Ran Dell Command Center
New hire caller
Escalate a ticket to procurement it
Any File
Restore
RbA Command Center Transfer
Directed user to submit request form
Revert back to classic Outlook
User has keyboard or mouse issues
Provided TAP Code
P1 Incident
Secure Print failed to install
Global Protect Issues
Fixed issue with no KB found
P1 Banner or IVR posted
Wanting Permanent Local Admin Access
Mobile phone issue
BOBJ issue
Email Escalation about an Incident SLA Beached
Get a call for non-IT related issue.
Circle Mobile App Troubleshooting
Home Network Troubleshooting
Update on Incident
UKG or Workday issue
Shop Floor printer Issue
Cancel a REQ/RITM
User restarts computer before you can provide instruction thus ending call
MFA Reset
Suspend BitLocker for update
Computer won't power on
Standup is under 5 mins
Expired Password
Outlook Profile Rebuild
Unlisted Software
BAAN Issue
User has external monitor issues
User only has F1 license and wants to use outlook
MES Issue
Konica Service Call
No DES
Escalate an Incident to resolver team
iPad issue
User forgot their password
Change primary user on asset
OTT issue call
in a meeting notice someone talking when muted
Fetch Tech has Five9 Issue
User can't access application due to not requesting access yet
Restarting the user's computer fixes the issue
Ran Windows Update
Update on REQ/RITM
Issue with B, C, D or T account
Ask HR Transfer
CPP Record Update
Microsoft Teams issues
Production Computer (PRD)
User asks when they can get a new laptop
User
Entering Credentials incorrectly
User says computer is slow
TSK Account issue
Not able to remote on to customer computer
Computer Update issue
Missing file or folder
AS400, Mapics, workbench reset
Salesforce Issue
Map a network drive
Resolved 10 tickets in a day
Infor LN/ Baan Issue
Someone asks you to view their Screen
Korey DID start the Good Morning Post
Conference Room Issue
Customer has to end the call because they have another appointment
Korey's (anyone's) pet joins a Teams Meeting
MyAndersen Issue
3 Self Submit tickets interacted with in one day
Attached KB to a ticket
Windows Hello for Business not Working
Andersen Access Issue
User is not sure if the email is suspicious
AD Password Reset
Korey DID NOT start the Good Morning Post
Requesting a shared inbox access
New Computer Setup
Need admin to install software
Fetch Tech's computer forces a restart
Users account is inactive
Outlook not syncing
BitLocker Recovery Key
Re-install a application fixes issue
OneDrive or SharePoint sync issue
Add Printer to computer
Onsite Wi-Fi Issue
Verified User ID
Customer is able to user SSPR
Adobe Issue
Fixed issue with a KB found
Get a ticket/call for application IT doesn't support
First Call Resolution
Company Portal Failed to install software
Office Issue
Agent took 15+ inbound calls in 1 day
Outlook issues
Requesting folder access
User is using incorrect link to access what they need
IQ+ Issue
AD
Account Unlock
Get a Leave of Absence caller
LAPS Needed
Global Protect Virtual Adapter Issue
Outlook add-in issue
Issue caused by not being connected to Global Protect/Andersen network
