(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Andersen Access Issue
Hotswap device
Change primary user on asset
Ran Dell Command Center
MES Issue
Windows Hello for Business not Working
Korey's (anyone's) pet joins a Teams Meeting
Add Printer to computer
Expired Password
in a meeting notice someone talking when muted
Mobile phone issue
UKG or Workday issue
Not able to remote on to customer computer
Home Network Troubleshooting
P1 Incident
User is using incorrect link to access what they need
Attached KB to a ticket
User only has F1 license and wants to use outlook
BAAN Issue
Fixed issue with a KB found
Requesting a shared inbox access
New hire caller
Email Escalation about an Incident SLA Beached
Directed user to submit request form
Customer is not technical
User says computer is slow
P1 Banner or IVR posted
3 Self Submit tickets interacted with in one day
5 Self Submit tickets interacted with in one day
Global Protect Issues
iPad issue
Outlook Profile Rebuild
No DES
Resolved 5 tickets in a day
Ask HR Transfer
Fixed issue with no KB found
Wanting Permanent Local Admin Access
Get a call for non-IT related issue.
Map a network drive
First Call Resolution
Outlook issues
Computer Update issue
Standup is over 15 mins
LAPS Needed
Fetch Tech's computer forces a restart
AS400, Mapics, workbench reset
Office Issue
Issue caused by not being connected to Global Protect/Andersen network
Agent took 15+ inbound calls in 1 day
User asks when they can get a new laptop
User has external monitor issues
AD Password Reset
Get a ticket/call for application IT doesn't support
Re-install a application fixes issue
Requesting folder access
Update on REQ/RITM
Update on Incident
Revert back to classic Outlook
Users account is inactive
Any File
Restore
OTT issue call
Alta Caller
Escalate a ticket to procurement it
Office Wireless Certificate issue
Standup is under 5 mins
User can't access application due to not requesting access yet
MyAndersen Issue
Suspend BitLocker for update
Missing file or folder
Customer has to end the call because they have another appointment
Autodesk /ARAS call
Issue with B, C, D or T account
Customer Reopens incident after it was resolved
OneDrive or SharePoint sync issue
Verified User ID
Get a Leave of Absence caller
Production Computer (PRD)
Fetch Tech has Five9 Issue
CPP Record Update
User has keyboard or mouse issues
RbA Command Center Transfer
Global Protect Virtual Adapter Issue
Resolved 10 tickets in a day
New Computer Setup
Konica Service Call
Headset issue
BitLocker Recovery Key
Computer blue screen
MFA Reset
Onsite Wi-Fi Issue
Computer won't power on
Circle Mobile App Troubleshooting
Unlisted Software
AD
Account Unlock
Korey DID NOT start the Good Morning Post
User is not sure if the email is suspicious
Customer is able to user SSPR
Adobe Issue
Ran Windows Update
Escalate an Incident to resolver team
Salesforce Issue
Outlook not syncing
User forgot their password
Shop Floor printer Issue
Korey DID start the Good Morning Post
LAPS did not give a password in Azure
Secure Print failed to install
TSK Account issue
IQ+ Issue
User restarts computer before you can provide instruction thus ending call
