CPPRecordUpdateAutodesk/ARAScallLAPS didnot give apasswordin AzureFixedissue withno KBfoundAddPrinter tocomputerUser is usingincorrect linkto accesswhat theyneedBitLockerRecoveryKeyOnsiteWi-FiIssueCustomerReopensincident afterit wasresolvedUpdateonIncidentUserEnteringCredentialsincorrectlyComputerbluescreenKonicaServiceCallIQ+IssueResolved10 ticketsin a dayComputerUpdateissueMyAndersenIssueNot able toremote onto customercomputerEscalate aticket toprocurementitGlobalProtectIssuesWindowsHello forBusinessnot WorkingOTTissuecallIssue withB, C, D orT accountin a meetingnoticesomeonetalking whenmutedMFAResetComputerwon'tpower onEscalatean Incidentto resolverteamHome NetworkTroubleshootingProvidedTAPCodeChangeprimaryuser onassetCircle MobileAppTroubleshootingiPadissueLAPSNeededAnyFileRestoreDirecteduser tosubmitrequest formAltaCallerAndersenAccessIssueKorey's(anyone's)pet joins aTeamsMeetingCompanyPortal Failedto installsoftwareRan DellCommandCenterCustomeris nottechnicalFixedissue witha KBfoundRequestingfolderaccessP1IncidentGet aLeave ofAbsencecallerADPasswordResetRequestinga sharedinboxaccessOutlookadd-inissueGet a callfor non-ITrelatedissue.ShopFloorprinterIssueOfficeIssueMobilephoneissueMissingfile orfolderMESIssueCancel aREQ/RITMNeedadmin toinstallsoftwareAttachedKB to aticketStandupis under5 minsIssue caused bynot beingconnected toGlobalProtect/AndersennetworkSuspendBitLockerfor updateUsersaccountis inactiveUser hasexternalmonitorissuesKorey DIDstart theGoodMorningPostPrinterIssueOutlookissuesOutlooknotsyncingFetchTech hasFive9IssueRbACommandCenterTransferRevertback toclassicOutlookWantingPermanentLocal AdminAccessOutlookProfileRebuildBAANIssueBOBJissueP1Banner orIVRpostedSomeoneasks you toview theirScreenProductionComputer(PRD)Resolved5 ticketsin a dayRanWindowsUpdateMap anetworkdriveUKG orWorkdayissueEmailEscalationabout anIncident SLABeachedSecurePrintfailed toinstallKorey DIDNOT startthe GoodMorningPostNoDESInfor LN/BaanIssueUser is notsure if theemail issuspiciousAgent took15+ inboundcalls in 1dayTSKAccountissueUser sayscomputeris slowUnlistedSoftwareGet aticket/call forapplicationIT doesn'tsupportExpiredPasswordFirst CallResolutionAS400,Mapics,workbenchresetVerifiedUserIDCustomeris able touserSSPR3 Self Submitticketsinteractedwith in onedayUser haskeyboardor mouseissuesConferenceRoomIssueAsk HRTransferGlobalProtectVirtualAdapterIssueADAccountUnlockOfficeWirelessCertificateissueAdobeIssueRestartingthe user'scomputerfixes theissueSalesforceIssueFetch Tech'scomputerforces arestartUser askswhen theycan get anew laptopHotswapdeviceUser onlyhas F1license andwants to useoutlookRe-installaapplicationfixes issueStandupis over15 minsUpdate onREQ/RITM5 Self Submitticketsinteractedwith in onedayMicrosoftTeamsissuesCustomer hasto end the callbecause theyhave anotherappointmentUserforgottheirpasswordOneDriveorSharePointsync issueNewComputerSetupHeadsetissueBrowseris notloadingwebpageNewhirecallerUser restartscomputerbefore you canprovideinstruction thusending callUser can'taccessapplication dueto notrequestingaccess yetCPPRecordUpdateAutodesk/ARAScallLAPS didnot give apasswordin AzureFixedissue withno KBfoundAddPrinter tocomputerUser is usingincorrect linkto accesswhat theyneedBitLockerRecoveryKeyOnsiteWi-FiIssueCustomerReopensincident afterit wasresolvedUpdateonIncidentUserEnteringCredentialsincorrectlyComputerbluescreenKonicaServiceCallIQ+IssueResolved10 ticketsin a dayComputerUpdateissueMyAndersenIssueNot able toremote onto customercomputerEscalate aticket toprocurementitGlobalProtectIssuesWindowsHello forBusinessnot WorkingOTTissuecallIssue withB, C, D orT accountin a meetingnoticesomeonetalking whenmutedMFAResetComputerwon'tpower onEscalatean Incidentto resolverteamHome NetworkTroubleshootingProvidedTAPCodeChangeprimaryuser onassetCircle MobileAppTroubleshootingiPadissueLAPSNeededAnyFileRestoreDirecteduser tosubmitrequest formAltaCallerAndersenAccessIssueKorey's(anyone's)pet joins aTeamsMeetingCompanyPortal Failedto installsoftwareRan DellCommandCenterCustomeris nottechnicalFixedissue witha KBfoundRequestingfolderaccessP1IncidentGet aLeave ofAbsencecallerADPasswordResetRequestinga sharedinboxaccessOutlookadd-inissueGet a callfor non-ITrelatedissue.ShopFloorprinterIssueOfficeIssueMobilephoneissueMissingfile orfolderMESIssueCancel aREQ/RITMNeedadmin toinstallsoftwareAttachedKB to aticketStandupis under5 minsIssue caused bynot beingconnected toGlobalProtect/AndersennetworkSuspendBitLockerfor updateUsersaccountis inactiveUser hasexternalmonitorissuesKorey DIDstart theGoodMorningPostPrinterIssueOutlookissuesOutlooknotsyncingFetchTech hasFive9IssueRbACommandCenterTransferRevertback toclassicOutlookWantingPermanentLocal AdminAccessOutlookProfileRebuildBAANIssueBOBJissueP1Banner orIVRpostedSomeoneasks you toview theirScreenProductionComputer(PRD)Resolved5 ticketsin a dayRanWindowsUpdateMap anetworkdriveUKG orWorkdayissueEmailEscalationabout anIncident SLABeachedSecurePrintfailed toinstallKorey DIDNOT startthe GoodMorningPostNoDESInfor LN/BaanIssueUser is notsure if theemail issuspiciousAgent took15+ inboundcalls in 1dayTSKAccountissueUser sayscomputeris slowUnlistedSoftwareGet aticket/call forapplicationIT doesn'tsupportExpiredPasswordFirst CallResolutionAS400,Mapics,workbenchresetVerifiedUserIDCustomeris able touserSSPR3 Self Submitticketsinteractedwith in onedayUser haskeyboardor mouseissuesConferenceRoomIssueAsk HRTransferGlobalProtectVirtualAdapterIssueADAccountUnlockOfficeWirelessCertificateissueAdobeIssueRestartingthe user'scomputerfixes theissueSalesforceIssueFetch Tech'scomputerforces arestartUser askswhen theycan get anew laptopHotswapdeviceUser onlyhas F1license andwants to useoutlookRe-installaapplicationfixes issueStandupis over15 minsUpdate onREQ/RITM5 Self Submitticketsinteractedwith in onedayMicrosoftTeamsissuesCustomer hasto end the callbecause theyhave anotherappointmentUserforgottheirpasswordOneDriveorSharePointsync issueNewComputerSetupHeadsetissueBrowseris notloadingwebpageNewhirecallerUser restartscomputerbefore you canprovideinstruction thusending callUser can'taccessapplication dueto notrequestingaccess yet

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CPP Record Update
  2. Autodesk /ARAS call
  3. LAPS did not give a password in Azure
  4. Fixed issue with no KB found
  5. Add Printer to computer
  6. User is using incorrect link to access what they need
  7. BitLocker Recovery Key
  8. Onsite Wi-Fi Issue
  9. Customer Reopens incident after it was resolved
  10. Update on Incident
  11. User Entering Credentials incorrectly
  12. Computer blue screen
  13. Konica Service Call
  14. IQ+ Issue
  15. Resolved 10 tickets in a day
  16. Computer Update issue
  17. MyAndersen Issue
  18. Not able to remote on to customer computer
  19. Escalate a ticket to procurement it
  20. Global Protect Issues
  21. Windows Hello for Business not Working
  22. OTT issue call
  23. Issue with B, C, D or T account
  24. in a meeting notice someone talking when muted
  25. MFA Reset
  26. Computer won't power on
  27. Escalate an Incident to resolver team
  28. Home Network Troubleshooting
  29. Provided TAP Code
  30. Change primary user on asset
  31. Circle Mobile App Troubleshooting
  32. iPad issue
  33. LAPS Needed
  34. Any File Restore
  35. Directed user to submit request form
  36. Alta Caller
  37. Andersen Access Issue
  38. Korey's (anyone's) pet joins a Teams Meeting
  39. Company Portal Failed to install software
  40. Ran Dell Command Center
  41. Customer is not technical
  42. Fixed issue with a KB found
  43. Requesting folder access
  44. P1 Incident
  45. Get a Leave of Absence caller
  46. AD Password Reset
  47. Requesting a shared inbox access
  48. Outlook add-in issue
  49. Get a call for non-IT related issue.
  50. Shop Floor printer Issue
  51. Office Issue
  52. Mobile phone issue
  53. Missing file or folder
  54. MES Issue
  55. Cancel a REQ/RITM
  56. Need admin to install software
  57. Attached KB to a ticket
  58. Standup is under 5 mins
  59. Issue caused by not being connected to Global Protect/Andersen network
  60. Suspend BitLocker for update
  61. Users account is inactive
  62. User has external monitor issues
  63. Korey DID start the Good Morning Post
  64. Printer Issue
  65. Outlook issues
  66. Outlook not syncing
  67. Fetch Tech has Five9 Issue
  68. RbA Command Center Transfer
  69. Revert back to classic Outlook
  70. Wanting Permanent Local Admin Access
  71. Outlook Profile Rebuild
  72. BAAN Issue
  73. BOBJ issue
  74. P1 Banner or IVR posted
  75. Someone asks you to view their Screen
  76. Production Computer (PRD)
  77. Resolved 5 tickets in a day
  78. Ran Windows Update
  79. Map a network drive
  80. UKG or Workday issue
  81. Email Escalation about an Incident SLA Beached
  82. Secure Print failed to install
  83. Korey DID NOT start the Good Morning Post
  84. No DES
  85. Infor LN/ Baan Issue
  86. User is not sure if the email is suspicious
  87. Agent took 15+ inbound calls in 1 day
  88. TSK Account issue
  89. User says computer is slow
  90. Unlisted Software
  91. Get a ticket/call for application IT doesn't support
  92. Expired Password
  93. First Call Resolution
  94. AS400, Mapics, workbench reset
  95. Verified User ID
  96. Customer is able to user SSPR
  97. 3 Self Submit tickets interacted with in one day
  98. User has keyboard or mouse issues
  99. Conference Room Issue
  100. Ask HR Transfer
  101. Global Protect Virtual Adapter Issue
  102. AD Account Unlock
  103. Office Wireless Certificate issue
  104. Adobe Issue
  105. Restarting the user's computer fixes the issue
  106. Salesforce Issue
  107. Fetch Tech's computer forces a restart
  108. User asks when they can get a new laptop
  109. Hotswap device
  110. User only has F1 license and wants to use outlook
  111. Re-install a application fixes issue
  112. Standup is over 15 mins
  113. Update on REQ/RITM
  114. 5 Self Submit tickets interacted with in one day
  115. Microsoft Teams issues
  116. Customer has to end the call because they have another appointment
  117. User forgot their password
  118. OneDrive or SharePoint sync issue
  119. New Computer Setup
  120. Headset issue
  121. Browser is not loading webpage
  122. New hire caller
  123. User restarts computer before you can provide instruction thus ending call
  124. User can't access application due to not requesting access yet