User is notsure if theemail issuspiciousRevertback toclassicOutlookBitLockerRecoveryKeyUserEnteringCredentialsincorrectlyBAANIssueRbACommandCenterTransferUserforgottheirpasswordAndersenAccessIssueADPasswordResetDirecteduser tosubmitrequest formStandupis over15 minsFirst CallResolutionShopFloorprinterIssueMESIssueKonicaServiceCallOutlooknotsyncingLAPSNeededNewComputerSetupBOBJissueConferenceRoomIssueFetchTech hasFive9IssueVerifiedUserIDUser askswhen theycan get anew laptopMap anetworkdriveIssue caused bynot beingconnected toGlobalProtect/AndersennetworkRequestingfolderaccessCPPRecordUpdateEscalate aticket toprocurementitRequestinga sharedinboxaccessNeedadmin toinstallsoftwareKorey DIDNOT startthe GoodMorningPostNewhirecallerKorey's(anyone's)pet joins aTeamsMeetingStandupis under5 minsGlobalProtectIssuesCancel aREQ/RITMFixedissue witha KBfoundUKG orWorkdayissueAddPrinter tocomputerWantingPermanentLocal AdminAccessP1IncidentiPadissueMicrosoftTeamsissuesOutlookProfileRebuildUser restartscomputerbefore you canprovideinstruction thusending callHeadsetissueHome NetworkTroubleshootingSalesforceIssueUsersaccountis inactiveADAccountUnlockProvidedTAPCodeMobilephoneissueNot able toremote onto customercomputerUser sayscomputeris slowUnlistedSoftwareResolved5 ticketsin a dayIQ+IssueComputerUpdateissueFixedissue withno KBfoundCircle MobileAppTroubleshootingCustomer hasto end the callbecause theyhave anotherappointmentCustomeris able touserSSPRAdobeIssueRan DellCommandCenterUpdateonIncidentNoDESSomeoneasks you toview theirScreenProductionComputer(PRD)Computerwon'tpower onOfficeWirelessCertificateissueEmailEscalationabout anIncident SLABeachedAsk HRTransferEscalatean Incidentto resolverteamBrowseris notloadingwebpageOutlookissuesP1Banner orIVRpostedCompanyPortal Failedto installsoftwareAgent took15+ inboundcalls in 1dayCustomeris nottechnicalMissingfile orfolderKorey DIDstart theGoodMorningPostRe-installaapplicationfixes issueAnyFileRestoreGet aLeave ofAbsencecallerUser haskeyboardor mouseissuesIssue withB, C, D orT accountOfficeIssueAS400,Mapics,workbenchresetRestartingthe user'scomputerfixes theissueUser is usingincorrect linkto accesswhat theyneedHotswapdevicein a meetingnoticesomeonetalking whenmutedLAPS didnot give apasswordin AzureOneDriveorSharePointsync issueMyAndersenIssueCustomerReopensincident afterit wasresolvedPrinterIssueRanWindowsUpdateChangeprimaryuser onasset5 Self Submitticketsinteractedwith in onedayInfor LN/BaanIssueOnsiteWi-FiIssueAutodesk/ARAScallMFAResetFetch Tech'scomputerforces arestartOutlookadd-inissueUser onlyhas F1license andwants to useoutlookGet a callfor non-ITrelatedissue.WindowsHello forBusinessnot WorkingAttachedKB to aticketTSKAccountissueAltaCallerResolved10 ticketsin a dayUpdate onREQ/RITMGet aticket/call forapplicationIT doesn'tsupportOTTissuecallExpiredPasswordGlobalProtectVirtualAdapterIssueSecurePrintfailed toinstall3 Self Submitticketsinteractedwith in onedayUser hasexternalmonitorissuesSuspendBitLockerfor updateComputerbluescreenUser can'taccessapplication dueto notrequestingaccess yetUser is notsure if theemail issuspiciousRevertback toclassicOutlookBitLockerRecoveryKeyUserEnteringCredentialsincorrectlyBAANIssueRbACommandCenterTransferUserforgottheirpasswordAndersenAccessIssueADPasswordResetDirecteduser tosubmitrequest formStandupis over15 minsFirst CallResolutionShopFloorprinterIssueMESIssueKonicaServiceCallOutlooknotsyncingLAPSNeededNewComputerSetupBOBJissueConferenceRoomIssueFetchTech hasFive9IssueVerifiedUserIDUser askswhen theycan get anew laptopMap anetworkdriveIssue caused bynot beingconnected toGlobalProtect/AndersennetworkRequestingfolderaccessCPPRecordUpdateEscalate aticket toprocurementitRequestinga sharedinboxaccessNeedadmin toinstallsoftwareKorey DIDNOT startthe GoodMorningPostNewhirecallerKorey's(anyone's)pet joins aTeamsMeetingStandupis under5 minsGlobalProtectIssuesCancel aREQ/RITMFixedissue witha KBfoundUKG orWorkdayissueAddPrinter tocomputerWantingPermanentLocal AdminAccessP1IncidentiPadissueMicrosoftTeamsissuesOutlookProfileRebuildUser restartscomputerbefore you canprovideinstruction thusending callHeadsetissueHome NetworkTroubleshootingSalesforceIssueUsersaccountis inactiveADAccountUnlockProvidedTAPCodeMobilephoneissueNot able toremote onto customercomputerUser sayscomputeris slowUnlistedSoftwareResolved5 ticketsin a dayIQ+IssueComputerUpdateissueFixedissue withno KBfoundCircle MobileAppTroubleshootingCustomer hasto end the callbecause theyhave anotherappointmentCustomeris able touserSSPRAdobeIssueRan DellCommandCenterUpdateonIncidentNoDESSomeoneasks you toview theirScreenProductionComputer(PRD)Computerwon'tpower onOfficeWirelessCertificateissueEmailEscalationabout anIncident SLABeachedAsk HRTransferEscalatean Incidentto resolverteamBrowseris notloadingwebpageOutlookissuesP1Banner orIVRpostedCompanyPortal Failedto installsoftwareAgent took15+ inboundcalls in 1dayCustomeris nottechnicalMissingfile orfolderKorey DIDstart theGoodMorningPostRe-installaapplicationfixes issueAnyFileRestoreGet aLeave ofAbsencecallerUser haskeyboardor mouseissuesIssue withB, C, D orT accountOfficeIssueAS400,Mapics,workbenchresetRestartingthe user'scomputerfixes theissueUser is usingincorrect linkto accesswhat theyneedHotswapdevicein a meetingnoticesomeonetalking whenmutedLAPS didnot give apasswordin AzureOneDriveorSharePointsync issueMyAndersenIssueCustomerReopensincident afterit wasresolvedPrinterIssueRanWindowsUpdateChangeprimaryuser onasset5 Self Submitticketsinteractedwith in onedayInfor LN/BaanIssueOnsiteWi-FiIssueAutodesk/ARAScallMFAResetFetch Tech'scomputerforces arestartOutlookadd-inissueUser onlyhas F1license andwants to useoutlookGet a callfor non-ITrelatedissue.WindowsHello forBusinessnot WorkingAttachedKB to aticketTSKAccountissueAltaCallerResolved10 ticketsin a dayUpdate onREQ/RITMGet aticket/call forapplicationIT doesn'tsupportOTTissuecallExpiredPasswordGlobalProtectVirtualAdapterIssueSecurePrintfailed toinstall3 Self Submitticketsinteractedwith in onedayUser hasexternalmonitorissuesSuspendBitLockerfor updateComputerbluescreenUser can'taccessapplication dueto notrequestingaccess yet

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User is not sure if the email is suspicious
  2. Revert back to classic Outlook
  3. BitLocker Recovery Key
  4. User Entering Credentials incorrectly
  5. BAAN Issue
  6. RbA Command Center Transfer
  7. User forgot their password
  8. Andersen Access Issue
  9. AD Password Reset
  10. Directed user to submit request form
  11. Standup is over 15 mins
  12. First Call Resolution
  13. Shop Floor printer Issue
  14. MES Issue
  15. Konica Service Call
  16. Outlook not syncing
  17. LAPS Needed
  18. New Computer Setup
  19. BOBJ issue
  20. Conference Room Issue
  21. Fetch Tech has Five9 Issue
  22. Verified User ID
  23. User asks when they can get a new laptop
  24. Map a network drive
  25. Issue caused by not being connected to Global Protect/Andersen network
  26. Requesting folder access
  27. CPP Record Update
  28. Escalate a ticket to procurement it
  29. Requesting a shared inbox access
  30. Need admin to install software
  31. Korey DID NOT start the Good Morning Post
  32. New hire caller
  33. Korey's (anyone's) pet joins a Teams Meeting
  34. Standup is under 5 mins
  35. Global Protect Issues
  36. Cancel a REQ/RITM
  37. Fixed issue with a KB found
  38. UKG or Workday issue
  39. Add Printer to computer
  40. Wanting Permanent Local Admin Access
  41. P1 Incident
  42. iPad issue
  43. Microsoft Teams issues
  44. Outlook Profile Rebuild
  45. User restarts computer before you can provide instruction thus ending call
  46. Headset issue
  47. Home Network Troubleshooting
  48. Salesforce Issue
  49. Users account is inactive
  50. AD Account Unlock
  51. Provided TAP Code
  52. Mobile phone issue
  53. Not able to remote on to customer computer
  54. User says computer is slow
  55. Unlisted Software
  56. Resolved 5 tickets in a day
  57. IQ+ Issue
  58. Computer Update issue
  59. Fixed issue with no KB found
  60. Circle Mobile App Troubleshooting
  61. Customer has to end the call because they have another appointment
  62. Customer is able to user SSPR
  63. Adobe Issue
  64. Ran Dell Command Center
  65. Update on Incident
  66. No DES
  67. Someone asks you to view their Screen
  68. Production Computer (PRD)
  69. Computer won't power on
  70. Office Wireless Certificate issue
  71. Email Escalation about an Incident SLA Beached
  72. Ask HR Transfer
  73. Escalate an Incident to resolver team
  74. Browser is not loading webpage
  75. Outlook issues
  76. P1 Banner or IVR posted
  77. Company Portal Failed to install software
  78. Agent took 15+ inbound calls in 1 day
  79. Customer is not technical
  80. Missing file or folder
  81. Korey DID start the Good Morning Post
  82. Re-install a application fixes issue
  83. Any File Restore
  84. Get a Leave of Absence caller
  85. User has keyboard or mouse issues
  86. Issue with B, C, D or T account
  87. Office Issue
  88. AS400, Mapics, workbench reset
  89. Restarting the user's computer fixes the issue
  90. User is using incorrect link to access what they need
  91. Hotswap device
  92. in a meeting notice someone talking when muted
  93. LAPS did not give a password in Azure
  94. OneDrive or SharePoint sync issue
  95. MyAndersen Issue
  96. Customer Reopens incident after it was resolved
  97. Printer Issue
  98. Ran Windows Update
  99. Change primary user on asset
  100. 5 Self Submit tickets interacted with in one day
  101. Infor LN/ Baan Issue
  102. Onsite Wi-Fi Issue
  103. Autodesk /ARAS call
  104. MFA Reset
  105. Fetch Tech's computer forces a restart
  106. Outlook add-in issue
  107. User only has F1 license and wants to use outlook
  108. Get a call for non-IT related issue.
  109. Windows Hello for Business not Working
  110. Attached KB to a ticket
  111. TSK Account issue
  112. Alta Caller
  113. Resolved 10 tickets in a day
  114. Update on REQ/RITM
  115. Get a ticket/call for application IT doesn't support
  116. OTT issue call
  117. Expired Password
  118. Global Protect Virtual Adapter Issue
  119. Secure Print failed to install
  120. 3 Self Submit tickets interacted with in one day
  121. User has external monitor issues
  122. Suspend BitLocker for update
  123. Computer blue screen
  124. User can't access application due to not requesting access yet