BitLockerRecoveryKeyOutlooknotsyncingFixedissue withno KBfoundUnlistedSoftwareRan DellCommandCenterCancel aREQ/RITMConferenceRoomIssueAttachedKB to aticketLAPSNeededWantingPermanentLocal AdminAccessNewhirecallerTSKAccountissueExpiredPasswordNeedadmin toinstallsoftwareGet a callfor non-ITrelatedissue.SalesforceIssueIssue caused bynot beingconnected toGlobalProtect/AndersennetworkAnyFileRestoreAS400,Mapics,workbenchresetLAPS didnot give apasswordin AzureFetch Tech'scomputerforces arestartFetchTech hasFive9IssueOutlookissuesUser onlyhas F1license andwants to useoutlookSuspendBitLockerfor updateCompanyPortal Failedto installsoftwareBAANIssueOutlookadd-inissueMissingfile orfolderKorey DIDNOT startthe GoodMorningPostCircle MobileAppTroubleshootingNot able toremote onto customercomputerStandupis over15 minsEscalate aticket toprocurementitMobilephoneissueHotswapdeviceAltaCallerVerifiedUserIDGlobalProtectVirtualAdapterIssueRequestinga sharedinboxaccessAutodesk/ARAScallUser askswhen theycan get anew laptopUKG orWorkdayissueADPasswordResetStandupis under5 minsUser is usingincorrect linkto accesswhat theyneedUpdateonIncidentRevertback toclassicOutlookUser is notsure if theemail issuspiciousUser haskeyboardor mouseissuesComputerbluescreenSomeoneasks you toview theirScreenProvidedTAPCodeWindowsHello forBusinessnot WorkingInfor LN/BaanIssueUser sayscomputeris slowOneDriveorSharePointsync issueCustomeris nottechnicalOfficeWirelessCertificateissueGet aLeave ofAbsencecallerUserforgottheirpasswordRe-installaapplicationfixes issueCustomer hasto end the callbecause theyhave anotherappointmentAgent took15+ inboundcalls in 1dayIQ+IssueEscalatean Incidentto resolverteamUser restartscomputerbefore you canprovideinstruction thusending callNoDESKorey DIDstart theGoodMorningPostKonicaServiceCallResolved10 ticketsin a dayPrinterIssueRbACommandCenterTransferShopFloorprinterIssueADAccountUnlockHome NetworkTroubleshootingUsersaccountis inactiveIssue withB, C, D orT accountFirst CallResolutionOnsiteWi-FiIssueOfficeIssueRestartingthe user'scomputerfixes theissueComputerwon'tpower onCustomeris able touserSSPRMyAndersenIssueResolved5 ticketsin a dayCPPRecordUpdateUser hasexternalmonitorissuesGlobalProtectIssuesMap anetworkdriveOTTissuecallAddPrinter tocomputerUserEnteringCredentialsincorrectlyOutlookProfileRebuildiPadissueHeadsetissueP1IncidentComputerUpdateissueCustomerReopensincident afterit wasresolvedBOBJissueAsk HRTransferFixedissue witha KBfound3 Self Submitticketsinteractedwith in onedayProductionComputer(PRD)RequestingfolderaccessUser can'taccessapplication dueto notrequestingaccess yetEmailEscalationabout anIncident SLABeachedin a meetingnoticesomeonetalking whenmutedBrowseris notloadingwebpageNewComputerSetup5 Self Submitticketsinteractedwith in onedayUpdate onREQ/RITMP1Banner orIVRpostedSecurePrintfailed toinstallMicrosoftTeamsissuesChangeprimaryuser onassetMESIssueAdobeIssueAndersenAccessIssueRanWindowsUpdateDirecteduser tosubmitrequest formMFAResetGet aticket/call forapplicationIT doesn'tsupportKorey's(anyone's)pet joins aTeamsMeetingBitLockerRecoveryKeyOutlooknotsyncingFixedissue withno KBfoundUnlistedSoftwareRan DellCommandCenterCancel aREQ/RITMConferenceRoomIssueAttachedKB to aticketLAPSNeededWantingPermanentLocal AdminAccessNewhirecallerTSKAccountissueExpiredPasswordNeedadmin toinstallsoftwareGet a callfor non-ITrelatedissue.SalesforceIssueIssue caused bynot beingconnected toGlobalProtect/AndersennetworkAnyFileRestoreAS400,Mapics,workbenchresetLAPS didnot give apasswordin AzureFetch Tech'scomputerforces arestartFetchTech hasFive9IssueOutlookissuesUser onlyhas F1license andwants to useoutlookSuspendBitLockerfor updateCompanyPortal Failedto installsoftwareBAANIssueOutlookadd-inissueMissingfile orfolderKorey DIDNOT startthe GoodMorningPostCircle MobileAppTroubleshootingNot able toremote onto customercomputerStandupis over15 minsEscalate aticket toprocurementitMobilephoneissueHotswapdeviceAltaCallerVerifiedUserIDGlobalProtectVirtualAdapterIssueRequestinga sharedinboxaccessAutodesk/ARAScallUser askswhen theycan get anew laptopUKG orWorkdayissueADPasswordResetStandupis under5 minsUser is usingincorrect linkto accesswhat theyneedUpdateonIncidentRevertback toclassicOutlookUser is notsure if theemail issuspiciousUser haskeyboardor mouseissuesComputerbluescreenSomeoneasks you toview theirScreenProvidedTAPCodeWindowsHello forBusinessnot WorkingInfor LN/BaanIssueUser sayscomputeris slowOneDriveorSharePointsync issueCustomeris nottechnicalOfficeWirelessCertificateissueGet aLeave ofAbsencecallerUserforgottheirpasswordRe-installaapplicationfixes issueCustomer hasto end the callbecause theyhave anotherappointmentAgent took15+ inboundcalls in 1dayIQ+IssueEscalatean Incidentto resolverteamUser restartscomputerbefore you canprovideinstruction thusending callNoDESKorey DIDstart theGoodMorningPostKonicaServiceCallResolved10 ticketsin a dayPrinterIssueRbACommandCenterTransferShopFloorprinterIssueADAccountUnlockHome NetworkTroubleshootingUsersaccountis inactiveIssue withB, C, D orT accountFirst CallResolutionOnsiteWi-FiIssueOfficeIssueRestartingthe user'scomputerfixes theissueComputerwon'tpower onCustomeris able touserSSPRMyAndersenIssueResolved5 ticketsin a dayCPPRecordUpdateUser hasexternalmonitorissuesGlobalProtectIssuesMap anetworkdriveOTTissuecallAddPrinter tocomputerUserEnteringCredentialsincorrectlyOutlookProfileRebuildiPadissueHeadsetissueP1IncidentComputerUpdateissueCustomerReopensincident afterit wasresolvedBOBJissueAsk HRTransferFixedissue witha KBfound3 Self Submitticketsinteractedwith in onedayProductionComputer(PRD)RequestingfolderaccessUser can'taccessapplication dueto notrequestingaccess yetEmailEscalationabout anIncident SLABeachedin a meetingnoticesomeonetalking whenmutedBrowseris notloadingwebpageNewComputerSetup5 Self Submitticketsinteractedwith in onedayUpdate onREQ/RITMP1Banner orIVRpostedSecurePrintfailed toinstallMicrosoftTeamsissuesChangeprimaryuser onassetMESIssueAdobeIssueAndersenAccessIssueRanWindowsUpdateDirecteduser tosubmitrequest formMFAResetGet aticket/call forapplicationIT doesn'tsupportKorey's(anyone's)pet joins aTeamsMeeting

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BitLocker Recovery Key
  2. Outlook not syncing
  3. Fixed issue with no KB found
  4. Unlisted Software
  5. Ran Dell Command Center
  6. Cancel a REQ/RITM
  7. Conference Room Issue
  8. Attached KB to a ticket
  9. LAPS Needed
  10. Wanting Permanent Local Admin Access
  11. New hire caller
  12. TSK Account issue
  13. Expired Password
  14. Need admin to install software
  15. Get a call for non-IT related issue.
  16. Salesforce Issue
  17. Issue caused by not being connected to Global Protect/Andersen network
  18. Any File Restore
  19. AS400, Mapics, workbench reset
  20. LAPS did not give a password in Azure
  21. Fetch Tech's computer forces a restart
  22. Fetch Tech has Five9 Issue
  23. Outlook issues
  24. User only has F1 license and wants to use outlook
  25. Suspend BitLocker for update
  26. Company Portal Failed to install software
  27. BAAN Issue
  28. Outlook add-in issue
  29. Missing file or folder
  30. Korey DID NOT start the Good Morning Post
  31. Circle Mobile App Troubleshooting
  32. Not able to remote on to customer computer
  33. Standup is over 15 mins
  34. Escalate a ticket to procurement it
  35. Mobile phone issue
  36. Hotswap device
  37. Alta Caller
  38. Verified User ID
  39. Global Protect Virtual Adapter Issue
  40. Requesting a shared inbox access
  41. Autodesk /ARAS call
  42. User asks when they can get a new laptop
  43. UKG or Workday issue
  44. AD Password Reset
  45. Standup is under 5 mins
  46. User is using incorrect link to access what they need
  47. Update on Incident
  48. Revert back to classic Outlook
  49. User is not sure if the email is suspicious
  50. User has keyboard or mouse issues
  51. Computer blue screen
  52. Someone asks you to view their Screen
  53. Provided TAP Code
  54. Windows Hello for Business not Working
  55. Infor LN/ Baan Issue
  56. User says computer is slow
  57. OneDrive or SharePoint sync issue
  58. Customer is not technical
  59. Office Wireless Certificate issue
  60. Get a Leave of Absence caller
  61. User forgot their password
  62. Re-install a application fixes issue
  63. Customer has to end the call because they have another appointment
  64. Agent took 15+ inbound calls in 1 day
  65. IQ+ Issue
  66. Escalate an Incident to resolver team
  67. User restarts computer before you can provide instruction thus ending call
  68. No DES
  69. Korey DID start the Good Morning Post
  70. Konica Service Call
  71. Resolved 10 tickets in a day
  72. Printer Issue
  73. RbA Command Center Transfer
  74. Shop Floor printer Issue
  75. AD Account Unlock
  76. Home Network Troubleshooting
  77. Users account is inactive
  78. Issue with B, C, D or T account
  79. First Call Resolution
  80. Onsite Wi-Fi Issue
  81. Office Issue
  82. Restarting the user's computer fixes the issue
  83. Computer won't power on
  84. Customer is able to user SSPR
  85. MyAndersen Issue
  86. Resolved 5 tickets in a day
  87. CPP Record Update
  88. User has external monitor issues
  89. Global Protect Issues
  90. Map a network drive
  91. OTT issue call
  92. Add Printer to computer
  93. User Entering Credentials incorrectly
  94. Outlook Profile Rebuild
  95. iPad issue
  96. Headset issue
  97. P1 Incident
  98. Computer Update issue
  99. Customer Reopens incident after it was resolved
  100. BOBJ issue
  101. Ask HR Transfer
  102. Fixed issue with a KB found
  103. 3 Self Submit tickets interacted with in one day
  104. Production Computer (PRD)
  105. Requesting folder access
  106. User can't access application due to not requesting access yet
  107. Email Escalation about an Incident SLA Beached
  108. in a meeting notice someone talking when muted
  109. Browser is not loading webpage
  110. New Computer Setup
  111. 5 Self Submit tickets interacted with in one day
  112. Update on REQ/RITM
  113. P1 Banner or IVR posted
  114. Secure Print failed to install
  115. Microsoft Teams issues
  116. Change primary user on asset
  117. MES Issue
  118. Adobe Issue
  119. Andersen Access Issue
  120. Ran Windows Update
  121. Directed user to submit request form
  122. MFA Reset
  123. Get a ticket/call for application IT doesn't support
  124. Korey's (anyone's) pet joins a Teams Meeting