User can'taccessapplication dueto notrequestingaccess yetEscalate aticket toprocurementitSomeone'spet joins aTeamsMeetingResolved5 ticketsKorey DIDNOT startthe GoodMorningPostMFAResetRestartingthe user'scomputerfixes theissueUsersaccount isdisabledOutlooknotsyncingComputerUpdateissueUser saysaccount islocked butis not.ADAccountUnlockWrongNumberComputerwon'tpower onRequestingto a sharedinboxaccessUser restartscomputerbefore you canprovideinstruction thusending callOTTissuecallOneDriveorSharePointsync issueHotswapdeviceUpdateonIncidentTeamViewerdoesn't workRanWindowsUpdateComputerbluescreenCallerneeds atranslatorFixedissue withno KBfoundSuspendBitLockerfor updateFirst CallResolutionBOBJissueMap anetworkdriveUser only hasF3EMSKlicense andwants to useoutlookUKG orWorkdayissuein a meetingspeakingwhen mutedUser is usingincorrect linkto accesswhat theyneedSomeoneasks you toview theirScreenOfficeWirelessCertificateissueGlobalProtectIssuesAS400,Mapics,workbenchresetOutlookissuesRe-installaapplicationfixes issueWantingPermanentLocal AdminAccessCustomer hasto end the callbecause theyhave anotherappointmentOutlookProfileRebuildDirecteduser tosubmitrequest formPDFs notopeningin AdobeCaller isdriving andcan'ttroubleshootRan DellCommandCenterExpiredADPasswordMicrosoftTeamsissuesCustomeris nottechnicalLAPS didnot give apasswordin AzureShopFloorprinterIssueConcurcallerFixedissue witha KBfoundUser hasexternalmonitorissuesUpdate onREQ/RITMGlobalProtectVirtualAdapterIssueAgent took15+ inboundcalls in 1dayEmailEscalationabout anIncidentiPadissueP1IncidentAutodesk/ARAScallKorey DIDstart theGoodMorningPostGet aLeave ofAbsencecallerBrowseris notloadingwebpageUser is notsure if theemail issuspiciousHeadsetissue3 SelfSubmitTicketsresolved inone dayDelllaptopuserLAPSNeededrFinanceissueNewhirecallerIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUser sayscomputeris slowCustomeris able touserSSPRFreeAddPrinter tocomputerAttachedKB to aticketCompanyportal notoncomputerFree10 SelfSubmitTicketsresolved inone dayNeedFileRestoreUser askswhen theycan get anew laptopChangeprimaryuser onassetRerouted5 ticketsin 1 dayAttend 2+Meetingsin a dayStandupis over15 minsAsk HRTransferEscalate aMFA resetfor ITpersonnelCustomeruses theword"glitching"Revertback toclassicOutlookVerifiedUserUserforgottheirpasswordWindows11 UserRerouteticketRequestingfolderaccessMobilephoneissueCustomerReopensincident afterit wasresolvedNewComputerSetupGet aticket/call forapplicationIT doesn'tsupportInfor LN/BaanIssueMissingfile orfolderRerouted10 ticketsin 1 dayNeedadmin toinstallsoftwareUser says theysubmitted arequest but notshowing up inServiceNowResolved10ticketsStandupis under5 minsPrinterTroubleshootingUser haskeyboardor mouseissuesRbACommandCenterTransferKonicaServiceCallADPasswordResetGet aAROcallerIssue withB, C, D orT accountFetchagent'scomputerforces arestartEnteringCredentialsincorrectly5 SelfSubmitticketsresolved inone dayTeamsAdd-inmissing inOutlookPassword Syncissue(computerusing oldpassword tosign in)User is usinga computerthat is notassigned tothemGet a callfor non-ITrelatedissue.EscalateanIncidentUser can'taccessapplication dueto notrequestingaccess yetEscalate aticket toprocurementitSomeone'spet joins aTeamsMeetingResolved5 ticketsKorey DIDNOT startthe GoodMorningPostMFAResetRestartingthe user'scomputerfixes theissueUsersaccount isdisabledOutlooknotsyncingComputerUpdateissueUser saysaccount islocked butis not.ADAccountUnlockWrongNumberComputerwon'tpower onRequestingto a sharedinboxaccessUser restartscomputerbefore you canprovideinstruction thusending callOTTissuecallOneDriveorSharePointsync issueHotswapdeviceUpdateonIncidentTeamViewerdoesn't workRanWindowsUpdateComputerbluescreenCallerneeds atranslatorFixedissue withno KBfoundSuspendBitLockerfor updateFirst CallResolutionBOBJissueMap anetworkdriveUser only hasF3EMSKlicense andwants to useoutlookUKG orWorkdayissuein a meetingspeakingwhen mutedUser is usingincorrect linkto accesswhat theyneedSomeoneasks you toview theirScreenOfficeWirelessCertificateissueGlobalProtectIssuesAS400,Mapics,workbenchresetOutlookissuesRe-installaapplicationfixes issueWantingPermanentLocal AdminAccessCustomer hasto end the callbecause theyhave anotherappointmentOutlookProfileRebuildDirecteduser tosubmitrequest formPDFs notopeningin AdobeCaller isdriving andcan'ttroubleshootRan DellCommandCenterExpiredADPasswordMicrosoftTeamsissuesCustomeris nottechnicalLAPS didnot give apasswordin AzureShopFloorprinterIssueConcurcallerFixedissue witha KBfoundUser hasexternalmonitorissuesUpdate onREQ/RITMGlobalProtectVirtualAdapterIssueAgent took15+ inboundcalls in 1dayEmailEscalationabout anIncidentiPadissueP1IncidentAutodesk/ARAScallKorey DIDstart theGoodMorningPostGet aLeave ofAbsencecallerBrowseris notloadingwebpageUser is notsure if theemail issuspiciousHeadsetissue3 SelfSubmitTicketsresolved inone dayDelllaptopuserLAPSNeededrFinanceissueNewhirecallerIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUser sayscomputeris slowCustomeris able touserSSPRFreeAddPrinter tocomputerAttachedKB to aticketCompanyportal notoncomputerFree10 SelfSubmitTicketsresolved inone dayNeedFileRestoreUser askswhen theycan get anew laptopChangeprimaryuser onassetRerouted5 ticketsin 1 dayAttend 2+Meetingsin a dayStandupis over15 minsAsk HRTransferEscalate aMFA resetfor ITpersonnelCustomeruses theword"glitching"Revertback toclassicOutlookVerifiedUserUserforgottheirpasswordWindows11 UserRerouteticketRequestingfolderaccessMobilephoneissueCustomerReopensincident afterit wasresolvedNewComputerSetupGet aticket/call forapplicationIT doesn'tsupportInfor LN/BaanIssueMissingfile orfolderRerouted10 ticketsin 1 dayNeedadmin toinstallsoftwareUser says theysubmitted arequest but notshowing up inServiceNowResolved10ticketsStandupis under5 minsPrinterTroubleshootingUser haskeyboardor mouseissuesRbACommandCenterTransferKonicaServiceCallADPasswordResetGet aAROcallerIssue withB, C, D orT accountFetchagent'scomputerforces arestartEnteringCredentialsincorrectly5 SelfSubmitticketsresolved inone dayTeamsAdd-inmissing inOutlookPassword Syncissue(computerusing oldpassword tosign in)User is usinga computerthat is notassigned tothemGet a callfor non-ITrelatedissue.EscalateanIncident

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User can't access application due to not requesting access yet
  2. Escalate a ticket to procurement it
  3. Someone's pet joins a Teams Meeting
  4. Resolved 5 tickets
  5. Korey DID NOT start the Good Morning Post
  6. MFA Reset
  7. Restarting the user's computer fixes the issue
  8. Users account is disabled
  9. Outlook not syncing
  10. Computer Update issue
  11. User says account is locked but is not.
  12. AD Account Unlock
  13. Wrong Number
  14. Computer won't power on
  15. Requesting to a shared inbox access
  16. User restarts computer before you can provide instruction thus ending call
  17. OTT issue call
  18. OneDrive or SharePoint sync issue
  19. Hotswap device
  20. Update on Incident
  21. TeamViewer doesn't work
  22. Ran Windows Update
  23. Computer blue screen
  24. Caller needs a translator
  25. Fixed issue with no KB found
  26. Suspend BitLocker for update
  27. First Call Resolution
  28. BOBJ issue
  29. Map a network drive
  30. User only has F3EMSK license and wants to use outlook
  31. UKG or Workday issue
  32. in a meeting speaking when muted
  33. User is using incorrect link to access what they need
  34. Someone asks you to view their Screen
  35. Office Wireless Certificate issue
  36. Global Protect Issues
  37. AS400, Mapics, workbench reset
  38. Outlook issues
  39. Re-install a application fixes issue
  40. Wanting Permanent Local Admin Access
  41. Customer has to end the call because they have another appointment
  42. Outlook Profile Rebuild
  43. Directed user to submit request form
  44. PDFs not opening in Adobe
  45. Caller is driving and can't troubleshoot
  46. Ran Dell Command Center
  47. Expired AD Password
  48. Microsoft Teams issues
  49. Customer is not technical
  50. LAPS did not give a password in Azure
  51. Shop Floor printer Issue
  52. Concur caller
  53. Fixed issue with a KB found
  54. User has external monitor issues
  55. Update on REQ/RITM
  56. Global Protect Virtual Adapter Issue
  57. Agent took 15+ inbound calls in 1 day
  58. Email Escalation about an Incident
  59. iPad issue
  60. P1 Incident
  61. Autodesk /ARAS call
  62. Korey DID start the Good Morning Post
  63. Get a Leave of Absence caller
  64. Browser is not loading webpage
  65. User is not sure if the email is suspicious
  66. Headset issue
  67. 3 Self Submit Tickets resolved in one day
  68. Dell laptop user
  69. LAPS Needed
  70. rFinance issue
  71. New hire caller
  72. Issue caused by not being connected to Global Protect/Andersen network
  73. User says computer is slow
  74. Customer is able to user SSPR
  75. Free
  76. Add Printer to computer
  77. Attached KB to a ticket
  78. Company portal not on computer
  79. Free
  80. 10 Self Submit Tickets resolved in one day
  81. Need File Restore
  82. User asks when they can get a new laptop
  83. Change primary user on asset
  84. Rerouted 5 tickets in 1 day
  85. Attend 2+ Meetings in a day
  86. Standup is over 15 mins
  87. Ask HR Transfer
  88. Escalate a MFA reset for IT personnel
  89. Customer uses the word "glitching"
  90. Revert back to classic Outlook
  91. Verified User
  92. User forgot their password
  93. Windows 11 User
  94. Reroute ticket
  95. Requesting folder access
  96. Mobile phone issue
  97. Customer Reopens incident after it was resolved
  98. New Computer Setup
  99. Get a ticket/call for application IT doesn't support
  100. Infor LN/ Baan Issue
  101. Missing file or folder
  102. Rerouted 10 tickets in 1 day
  103. Need admin to install software
  104. User says they submitted a request but not showing up in ServiceNow
  105. Resolved 10 tickets
  106. Standup is under 5 mins
  107. Printer Troubleshooting
  108. User has keyboard or mouse issues
  109. RbA Command Center Transfer
  110. Konica Service Call
  111. AD Password Reset
  112. Get a ARO caller
  113. Issue with B, C, D or T account
  114. Fetch agent's computer forces a restart
  115. Entering Credentials incorrectly
  116. 5 Self Submit tickets resolved in one day
  117. Teams Add-in missing in Outlook
  118. Password Sync issue (computer using old password to sign in)
  119. User is using a computer that is not assigned to them
  120. Get a call for non-IT related issue.
  121. Escalate an Incident