(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get a Leave of Absence caller
Need admin to install software
Company portal not on computer
Global Protect Issues
Get a ticket/call for application IT doesn't support
Requesting to a shared inbox access
Fixed issue with no KB found
Restarting the user's computer fixes the issue
Requesting folder access
Fixed issue with a KB found
Computer blue screen
Shop Floor printer Issue
Standup is under 5 mins
Korey DID NOT start the Good Morning Post
3 Self Submit Tickets resolved in one day
Directed user to submit request form
Attend 2+ Meetings in a day
Resolved 10 tickets
LAPS did not give a password in Azure
Suspend BitLocker for update
Issue caused by not being connected to Global Protect/Andersen network
OneDrive or SharePoint sync issue
User has external monitor issues
Ran Windows Update
Wanting Permanent Local Admin Access
Computer Update issue
Someone asks you to view their Screen
Resolved 5 tickets
Update on Incident
5 Self Submit tickets resolved in one day
Customer uses the word "glitching"
AD Password Reset
Rerouted 10 tickets in 1 day
Issue with B, C, D or T account
RbA Command Center Transfer
User only has F3EMSK license and wants to use outlook
Office Wireless Certificate issue
Teams Add-in missing in Outlook
Global Protect Virtual Adapter Issue
User is not sure if the email is suspicious
AD
Account Unlock
Wrong Number
Ran Dell Command Center
Expired AD Password
Escalate a ticket to procurement it
Need File
Restore
iPad issue
Agent took 15+ inbound calls in 1 day
User says account is locked but is not.
Customer is able to user SSPR
Get a call for non-IT related issue.
Email Escalation about an Incident
Missing file or folder
First Call Resolution
Fetch agent's computer forces a restart
User restarts computer before you can provide instruction thus ending call
User says computer is slow
Reroute ticket
P1 Incident
Windows 11 User
Hotswap device
MFA Reset
User forgot their password
Dell laptop user
BOBJ issue
rFinance issue
User says they submitted a request but not showing up in ServiceNow
Autodesk /ARAS call
Re-install a application fixes issue
Korey DID start the Good Morning Post
OTT issue call
Attached KB to a ticket
TeamViewer doesn't work
Browser is not loading webpage
Outlook issues
Mobile phone issue
Change primary user on asset
PDFs not opening in Adobe
User asks when they can get a new laptop
Concur caller
Headset issue
Caller needs a translator
User can't access application due to not requesting access yet
Password Sync issue (computer using old password to sign in)
Revert back to classic Outlook
User has keyboard or mouse issues
Microsoft Teams issues
Escalate an Incident
Ask HR Transfer
Someone's pet joins a Teams Meeting
Get a ARO caller
Computer won't power on
Free
Users account is disabled
LAPS Needed
Printer Troubleshooting
10 Self Submit Tickets resolved in one day
UKG or Workday issue
Customer is not technical
Verified User
in a meeting speaking when muted
Update on REQ/RITM
Outlook not syncing
Outlook Profile Rebuild
Rerouted 5 tickets in 1 day
Escalate a MFA reset for IT personnel
User is using incorrect link to access what they need
User is using a computer that is not assigned to them
AS400, Mapics, workbench reset
Konica Service Call
New hire caller
Infor LN/ Baan Issue
Customer has to end the call because they have another appointment
