(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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MFA Reset
AS400, Mapics, workbench reset
Fetch Tech has Five9 Issue
Any File
Restore
Suspend BitLocker for update
Outlook not syncing
Fetch Tech's computer forces a restart
Shop Floor printer Issue
Revert back to classic Outlook
LAPS Needed
User forgot their password
Conference Room Issue
Customer Reopens incident after it was resolved
Standup is over 15 mins
Update on REQ/RITM
Ask HR Transfer
BOBJ issue
New hire caller
Missing file or folder
User restarts computer before you can provide instruction thus ending call
Add Printer to computer
Korey DID start the Good Morning Post
Global Protect Virtual Adapter Issue
BitLocker Recovery Key
User has keyboard or mouse issues
Infor LN/ Baan Issue
Computer blue screen
Customer has to end the call because they have another appointment
RbA Command Center Transfer
User
Entering Credentials incorrectly
Fixed issue with no KB found
Circle Mobile App Troubleshooting
Outlook Profile Rebuild
User is using incorrect link to access what they need
OTT issue call
Alta Caller
Change primary user on asset
Attached KB to a ticket
Global Protect Issues
Unlisted Software
Mobile phone issue
OneDrive or SharePoint sync issue
Wanting Permanent Local Admin Access
First Call Resolution
New Computer Setup
Windows Hello for Business not Working
Provided TAP Code
Escalate an Incident to resolver team
Korey DID NOT start the Good Morning Post
Standup is under 5 mins
P1 Incident
Email Escalation about an Incident SLA Beached
Ran Dell Command Center
Someone asks you to view their Screen
Get a ticket/call for application IT doesn't support
Company Portal Failed to install software
TSK Account issue
Resolved 10 tickets in a day
Get a Leave of Absence caller
Issue caused by not being connected to Global Protect/Andersen network
Headset issue
iPad issue
Agent took 15+ inbound calls in 1 day
Autodesk /ARAS call
Requesting folder access
Outlook add-in issue
in a meeting notice someone talking when muted
Salesforce Issue
IQ+ Issue
Fixed issue with a KB found
Andersen Access Issue
Customer is not technical
P1 Banner or IVR posted
MES Issue
Need admin to install software
UKG or Workday issue
Re-install a application fixes issue
Onsite Wi-Fi Issue
User only has F1 license and wants to use outlook
Home Network Troubleshooting
Update on Incident
Adobe Issue
Korey's (anyone's) pet joins a Teams Meeting
AD
Account Unlock
User is not sure if the email is suspicious
Computer Update issue
3 Self Submit tickets interacted with in one day
MyAndersen Issue
Escalate a ticket to procurement it
Secure Print failed to install
Expired Password
Not able to remote on to customer computer
Browser is not loading webpage
Printer Issue
Map a network drive
Get a call for non-IT related issue.
User asks when they can get a new laptop
User can't access application due to not requesting access yet
