(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer has to end the call because they have another appointment
Computer won't power on
User says they submitted a request but not showing up in ServiceNow
Global Protect Issues
PDFs not opening in Adobe
Shop Floor printer Issue
User has keyboard or mouse issues
User is not sure if the email is suspicious
Customer Reopens incident after it was resolved
Korey DID start the Good Morning Post
Fetch agent's computer forces a restart
User asks when they can get a new laptop
Office Wireless Certificate issue
Resolved 10 tickets
Printer Troubleshooting
Computer blue screen
Hotswap device
Need File
Restore
Rerouted 5 tickets in 1 day
Standup is over 15 mins
User only has F3EMSK license and wants to use outlook
Autodesk /ARAS call
Map a network drive
Fixed issue with a KB found
Company portal not on computer
User is using a computer that is not assigned to them
Rerouted 10 tickets in 1 day
Get a Leave of Absence caller
Email Escalation about an Incident
Re-install a application fixes issue
Microsoft Teams issues
Browser is not loading webpage
MFA Reset
Update on Incident
10 Self Submit Tickets resolved in one day
Korey DID NOT start the Good Morning Post
Add Printer to computer
RbA Command Center Transfer
OTT issue call
Change primary user on asset
New Computer Setup
Wanting Permanent Local Admin Access
Requesting folder access
First Call Resolution
Missing file or folder
Verified User
LAPS Needed
Outlook Profile Rebuild
Escalate a MFA reset for IT personnel
Ran Dell Command Center
rFinance issue
Revert back to classic Outlook
Expired AD Password
Get a ARO caller
Escalate a ticket to procurement it
Issue caused by not being connected to Global Protect/Andersen network
AD Password Reset
Reroute ticket
in a meeting speaking when muted
BOBJ issue
User has external monitor issues
Customer uses the word "glitching"
Outlook not syncing
Restarting the user's computer fixes the issue
Computer Update issue
Free
Fixed issue with no KB found
iPad issue
Windows 11 User
Someone asks you to view their Screen
Outlook issues
Escalate an Incident
Caller is driving and can't troubleshoot
Teams Add-in missing in Outlook
User restarts computer before you can provide instruction thus ending call
Ran Windows Update
LAPS did not give a password in Azure
Attached KB to a ticket
Password Sync issue (computer using old password to sign in)
User says computer is slow
AS400, Mapics, workbench reset
Update on REQ/RITM
Need admin to install software
Agent took 15+ inbound calls in 1 day
Wrong Number
UKG or Workday issue
P1 Incident
Suspend BitLocker for update
Someone's pet joins a Teams Meeting
Resolved 5 tickets
AD
Account Unlock
User is using incorrect link to access what they need
5 Self Submit tickets resolved in one day
User says account is locked but is not.
Free
3 Self Submit Tickets resolved in one day
Requesting to a shared inbox access
User can't access application due to not requesting access yet
Customer is able to user SSPR
Standup is under 5 mins
Get a ticket/call for application IT doesn't support
