(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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First Call Resolution
User restarts computer before you can provide instruction thus ending call
Production Computer (PRD)
Hotswap device
Outlook issues
User
Entering Credentials incorrectly
Office Issue
CPP Record Update
MES Issue
New Computer Setup
Get a Leave of Absence caller
User says computer is slow
Customer is not technical
Add Printer to computer
Global Protect Virtual Adapter Issue
Konica Service Call
Agent took 15+ inbound calls in 1 day
Outlook not syncing
Standup is over 15 mins
Outlook Profile Rebuild
IQ+ Issue
Autodesk /ARAS call
User only has F1 license and wants to use outlook
Any File
Restore
Korey DID NOT start the Good Morning Post
BAAN Issue
Outlook add-in issue
User asks when they can get a new laptop
Microsoft Teams issues
Browser is not loading webpage
Resolved 5 tickets in a day
Customer Reopens incident after it was resolved
Shop Floor printer Issue
Onsite Wi-Fi Issue
Revert back to classic Outlook
Change primary user on asset
3 Self Submit tickets interacted with in one day
Missing file or folder
Windows Hello for Business not Working
Restarting the user's computer fixes the issue
Alta Caller
Salesforce Issue
Verified User ID
Escalate a ticket to procurement it
Headset issue
Map a network drive
Secure Print failed to install
Expired Password
Customer is able to user SSPR
RbA Command Center Transfer
OneDrive or SharePoint sync issue
Adobe Issue
Fixed issue with a KB found
TSK Account issue
in a meeting notice someone talking when muted
Directed user to submit request form
Computer won't power on
Need admin to install software
AD Password Reset
Customer has to end the call because they have another appointment
LAPS did not give a password in Azure
Provided TAP Code
iPad issue
Fixed issue with no KB found
MyAndersen Issue
Resolved 10 tickets in a day
Escalate an Incident to resolver team
Ran Dell Command Center
MFA Reset
Company Portal Failed to install software
Requesting a shared inbox access
Printer Issue
Computer Update issue
Infor LN/ Baan Issue
Ran Windows Update
AS400, Mapics, workbench reset
BitLocker Recovery Key
Not able to remote on to customer computer
Unlisted Software
Korey's (anyone's) pet joins a Teams Meeting
Re-install a application fixes issue
UKG or Workday issue
New hire caller
Someone asks you to view their Screen
No DES
User forgot their password
User is using incorrect link to access what they need
5 Self Submit tickets interacted with in one day
Office Wireless Certificate issue
BOBJ issue
LAPS Needed
User has keyboard or mouse issues
Korey DID start the Good Morning Post
Email Escalation about an Incident SLA Beached
P1 Incident
P1 Banner or IVR posted
Fetch Tech has Five9 Issue
User has external monitor issues
Computer blue screen
AD
Account Unlock
User can't access application due to not requesting access yet
Andersen Access Issue
OTT issue call
Attached KB to a ticket
Suspend BitLocker for update
Issue with B, C, D or T account
Users account is inactive
Conference Room Issue
Standup is under 5 mins
Issue caused by not being connected to Global Protect/Andersen network
Global Protect Issues
User is not sure if the email is suspicious
Cancel a REQ/RITM
Get a ticket/call for application IT doesn't support
