Korey's(anyone's)pet joins aTeamsMeetingMESIssueP1Banner orIVRpostedAutodesk/ARAScallComputerwon'tpower onKonicaServiceCallOTTissuecallMobilephoneissueUser haskeyboardor mouseissuesOneDriveorSharePointsync issueRevertback toclassicOutlookAsk HRTransferCancel aREQ/RITMUpdateonIncidentRbACommandCenterTransferin a meetingnoticesomeonetalking whenmutedAndersenAccessIssueBOBJissueNoDESPrinterIssueCompanyPortal Failedto installsoftwareSecurePrintfailed toinstallResolved5 ticketsin a dayUser is notsure if theemail issuspiciousGet a callfor non-ITrelatedissue.Missingfile orfolderMicrosoftTeamsissuesChangeprimaryuser onassetUser hasexternalmonitorissuesOfficeWirelessCertificateissueUser restartscomputerbefore you canprovideinstruction thusending callFixedissue withno KBfoundFirst CallResolutionMyAndersenIssueSalesforceIssueIssue caused bynot beingconnected toGlobalProtect/AndersennetworkHome NetworkTroubleshootingAS400,Mapics,workbenchresetHeadsetissueConferenceRoomIssueRequestinga sharedinboxaccessAltaCallerSomeoneasks you toview theirScreenRestartingthe user'scomputerfixes theissueProductionComputer(PRD)OfficeIssueEmailEscalationabout anIncident SLABeachedUnlistedSoftwareIssue withB, C, D orT accountNeedadmin toinstallsoftwareUser sayscomputeris slowExpiredPasswordFixedissue witha KBfoundiPadissueComputerbluescreenInfor LN/BaanIssueMFAReset3 Self Submitticketsinteractedwith in onedayKorey DIDNOT startthe GoodMorningPostNewhirecallerDirecteduser tosubmitrequest formRequestingfolderaccessRanWindowsUpdate5 Self Submitticketsinteractedwith in onedayStandupis over15 minsUsersaccountis inactiveGlobalProtectIssuesRe-installaapplicationfixes issueNewComputerSetupTSKAccountissueSuspendBitLockerfor updateFetchTech hasFive9IssueAttachedKB to aticketADAccountUnlockAddPrinter tocomputerUser askswhen theycan get anew laptopUpdate onREQ/RITMCustomeris able touserSSPRMap anetworkdriveNot able toremote onto customercomputerShopFloorprinterIssueAgent took15+ inboundcalls in 1dayGlobalProtectVirtualAdapterIssueCustomer hasto end the callbecause theyhave anotherappointmentBrowseris notloadingwebpageResolved10 ticketsin a dayEscalate aticket toprocurementitUser is usingincorrect linkto accesswhat theyneedADPasswordResetCPPRecordUpdateEscalatean Incidentto resolverteamKorey DIDstart theGoodMorningPostWantingPermanentLocal AdminAccessProvidedTAPCodeGet aLeave ofAbsencecallerHotswapdeviceWindowsHello forBusinessnot WorkingCustomerReopensincident afterit wasresolvedP1IncidentVerifiedUserIDBitLockerRecoveryKeyOutlookissuesAdobeIssueFetch Tech'scomputerforces arestartRan DellCommandCenterGet aticket/call forapplicationIT doesn'tsupportLAPS didnot give apasswordin AzureUserEnteringCredentialsincorrectlyUserforgottheirpasswordUKG orWorkdayissueComputerUpdateissueOutlooknotsyncingCircle MobileAppTroubleshootingStandupis under5 minsLAPSNeededBAANIssueCustomeris nottechnicalOutlookProfileRebuildOutlookadd-inissueUser can'taccessapplication dueto notrequestingaccess yetIQ+IssueOnsiteWi-FiIssueAnyFileRestoreUser onlyhas F1license andwants to useoutlookKorey's(anyone's)pet joins aTeamsMeetingMESIssueP1Banner orIVRpostedAutodesk/ARAScallComputerwon'tpower onKonicaServiceCallOTTissuecallMobilephoneissueUser haskeyboardor mouseissuesOneDriveorSharePointsync issueRevertback toclassicOutlookAsk HRTransferCancel aREQ/RITMUpdateonIncidentRbACommandCenterTransferin a meetingnoticesomeonetalking whenmutedAndersenAccessIssueBOBJissueNoDESPrinterIssueCompanyPortal Failedto installsoftwareSecurePrintfailed toinstallResolved5 ticketsin a dayUser is notsure if theemail issuspiciousGet a callfor non-ITrelatedissue.Missingfile orfolderMicrosoftTeamsissuesChangeprimaryuser onassetUser hasexternalmonitorissuesOfficeWirelessCertificateissueUser restartscomputerbefore you canprovideinstruction thusending callFixedissue withno KBfoundFirst CallResolutionMyAndersenIssueSalesforceIssueIssue caused bynot beingconnected toGlobalProtect/AndersennetworkHome NetworkTroubleshootingAS400,Mapics,workbenchresetHeadsetissueConferenceRoomIssueRequestinga sharedinboxaccessAltaCallerSomeoneasks you toview theirScreenRestartingthe user'scomputerfixes theissueProductionComputer(PRD)OfficeIssueEmailEscalationabout anIncident SLABeachedUnlistedSoftwareIssue withB, C, D orT accountNeedadmin toinstallsoftwareUser sayscomputeris slowExpiredPasswordFixedissue witha KBfoundiPadissueComputerbluescreenInfor LN/BaanIssueMFAReset3 Self Submitticketsinteractedwith in onedayKorey DIDNOT startthe GoodMorningPostNewhirecallerDirecteduser tosubmitrequest formRequestingfolderaccessRanWindowsUpdate5 Self Submitticketsinteractedwith in onedayStandupis over15 minsUsersaccountis inactiveGlobalProtectIssuesRe-installaapplicationfixes issueNewComputerSetupTSKAccountissueSuspendBitLockerfor updateFetchTech hasFive9IssueAttachedKB to aticketADAccountUnlockAddPrinter tocomputerUser askswhen theycan get anew laptopUpdate onREQ/RITMCustomeris able touserSSPRMap anetworkdriveNot able toremote onto customercomputerShopFloorprinterIssueAgent took15+ inboundcalls in 1dayGlobalProtectVirtualAdapterIssueCustomer hasto end the callbecause theyhave anotherappointmentBrowseris notloadingwebpageResolved10 ticketsin a dayEscalate aticket toprocurementitUser is usingincorrect linkto accesswhat theyneedADPasswordResetCPPRecordUpdateEscalatean Incidentto resolverteamKorey DIDstart theGoodMorningPostWantingPermanentLocal AdminAccessProvidedTAPCodeGet aLeave ofAbsencecallerHotswapdeviceWindowsHello forBusinessnot WorkingCustomerReopensincident afterit wasresolvedP1IncidentVerifiedUserIDBitLockerRecoveryKeyOutlookissuesAdobeIssueFetch Tech'scomputerforces arestartRan DellCommandCenterGet aticket/call forapplicationIT doesn'tsupportLAPS didnot give apasswordin AzureUserEnteringCredentialsincorrectlyUserforgottheirpasswordUKG orWorkdayissueComputerUpdateissueOutlooknotsyncingCircle MobileAppTroubleshootingStandupis under5 minsLAPSNeededBAANIssueCustomeris nottechnicalOutlookProfileRebuildOutlookadd-inissueUser can'taccessapplication dueto notrequestingaccess yetIQ+IssueOnsiteWi-FiIssueAnyFileRestoreUser onlyhas F1license andwants to useoutlook

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Korey's (anyone's) pet joins a Teams Meeting
  2. MES Issue
  3. P1 Banner or IVR posted
  4. Autodesk /ARAS call
  5. Computer won't power on
  6. Konica Service Call
  7. OTT issue call
  8. Mobile phone issue
  9. User has keyboard or mouse issues
  10. OneDrive or SharePoint sync issue
  11. Revert back to classic Outlook
  12. Ask HR Transfer
  13. Cancel a REQ/RITM
  14. Update on Incident
  15. RbA Command Center Transfer
  16. in a meeting notice someone talking when muted
  17. Andersen Access Issue
  18. BOBJ issue
  19. No DES
  20. Printer Issue
  21. Company Portal Failed to install software
  22. Secure Print failed to install
  23. Resolved 5 tickets in a day
  24. User is not sure if the email is suspicious
  25. Get a call for non-IT related issue.
  26. Missing file or folder
  27. Microsoft Teams issues
  28. Change primary user on asset
  29. User has external monitor issues
  30. Office Wireless Certificate issue
  31. User restarts computer before you can provide instruction thus ending call
  32. Fixed issue with no KB found
  33. First Call Resolution
  34. MyAndersen Issue
  35. Salesforce Issue
  36. Issue caused by not being connected to Global Protect/Andersen network
  37. Home Network Troubleshooting
  38. AS400, Mapics, workbench reset
  39. Headset issue
  40. Conference Room Issue
  41. Requesting a shared inbox access
  42. Alta Caller
  43. Someone asks you to view their Screen
  44. Restarting the user's computer fixes the issue
  45. Production Computer (PRD)
  46. Office Issue
  47. Email Escalation about an Incident SLA Beached
  48. Unlisted Software
  49. Issue with B, C, D or T account
  50. Need admin to install software
  51. User says computer is slow
  52. Expired Password
  53. Fixed issue with a KB found
  54. iPad issue
  55. Computer blue screen
  56. Infor LN/ Baan Issue
  57. MFA Reset
  58. 3 Self Submit tickets interacted with in one day
  59. Korey DID NOT start the Good Morning Post
  60. New hire caller
  61. Directed user to submit request form
  62. Requesting folder access
  63. Ran Windows Update
  64. 5 Self Submit tickets interacted with in one day
  65. Standup is over 15 mins
  66. Users account is inactive
  67. Global Protect Issues
  68. Re-install a application fixes issue
  69. New Computer Setup
  70. TSK Account issue
  71. Suspend BitLocker for update
  72. Fetch Tech has Five9 Issue
  73. Attached KB to a ticket
  74. AD Account Unlock
  75. Add Printer to computer
  76. User asks when they can get a new laptop
  77. Update on REQ/RITM
  78. Customer is able to user SSPR
  79. Map a network drive
  80. Not able to remote on to customer computer
  81. Shop Floor printer Issue
  82. Agent took 15+ inbound calls in 1 day
  83. Global Protect Virtual Adapter Issue
  84. Customer has to end the call because they have another appointment
  85. Browser is not loading webpage
  86. Resolved 10 tickets in a day
  87. Escalate a ticket to procurement it
  88. User is using incorrect link to access what they need
  89. AD Password Reset
  90. CPP Record Update
  91. Escalate an Incident to resolver team
  92. Korey DID start the Good Morning Post
  93. Wanting Permanent Local Admin Access
  94. Provided TAP Code
  95. Get a Leave of Absence caller
  96. Hotswap device
  97. Windows Hello for Business not Working
  98. Customer Reopens incident after it was resolved
  99. P1 Incident
  100. Verified User ID
  101. BitLocker Recovery Key
  102. Outlook issues
  103. Adobe Issue
  104. Fetch Tech's computer forces a restart
  105. Ran Dell Command Center
  106. Get a ticket/call for application IT doesn't support
  107. LAPS did not give a password in Azure
  108. User Entering Credentials incorrectly
  109. User forgot their password
  110. UKG or Workday issue
  111. Computer Update issue
  112. Outlook not syncing
  113. Circle Mobile App Troubleshooting
  114. Standup is under 5 mins
  115. LAPS Needed
  116. BAAN Issue
  117. Customer is not technical
  118. Outlook Profile Rebuild
  119. Outlook add-in issue
  120. User can't access application due to not requesting access yet
  121. IQ+ Issue
  122. Onsite Wi-Fi Issue
  123. Any File Restore
  124. User only has F1 license and wants to use outlook