LAPS didnot give apasswordin AzureAttend 2+Meetingsin a dayCustomer hasto end the callbecause theyhave anotherappointment10 SelfSubmitTicketsresolved inone dayPDFs notopeningin AdobeCallerneeds atranslatorrFinanceissueKorey DIDNOT startthe GoodMorningPostKonicaServiceCallUser saysaccount islocked butis not.NewComputerSetupRanWindowsUpdateUpdate onREQ/RITMRe-installaapplicationfixes issueComputerUpdateissueEscalateanIncidentSomeone'spet joins aTeamsMeetingRequestingfolderaccessWindows11 UserCustomeris able touserSSPRMicrosoftTeamsissuesCaller isdriving andcan'ttroubleshootUser says theysubmitted arequest but notshowing up inServiceNowRevertback toclassicOutlookFixedissue withno KBfoundUser askswhen theycan get anew laptopUpdateonIncidentGlobalProtectIssuesGet aticket/call forapplicationIT doesn'tsupportResolved10ticketsNeedadmin toinstallsoftwareUser restartscomputerbefore you canprovideinstruction thusending callRerouted10 ticketsin 1 dayPrinterTroubleshootingin a meetingspeakingwhen mutedOutlookissuesFreeOutlookProfileRebuildiPadissueFreeRequestingto a sharedinboxaccessRestartingthe user'scomputerfixes theissueOneDriveorSharePointsync issueUser only hasF3EMSKlicense andwants to useoutlookPassword Syncissue(computerusing oldpassword tosign in)Rerouted5 ticketsin 1 dayLAPSNeededADPasswordResetBrowseris notloadingwebpageEscalate aMFA resetfor ITpersonnelDelllaptopuserWrongNumber3 SelfSubmitTicketsresolved inone dayUser haskeyboardor mouseissuesAddPrinter tocomputerEnteringCredentialsincorrectlyMobilephoneissueIssue withB, C, D orT accountStandupis over15 minsUKG orWorkdayissueGlobalProtectVirtualAdapterIssueRerouteticketEscalate aticket toprocurementitAsk HRTransferUserforgottheirpasswordFixedissue witha KBfoundShopFloorprinterIssueUser is notsure if theemail issuspiciousUsersaccount isdisabledTeamsAdd-inmissing inOutlookCustomeris nottechnicalGet a callfor non-ITrelatedissue.HotswapdeviceConcurcallerBOBJissueCompanyportal notoncomputerEmailEscalationabout anIncidentHeadsetissueUser sayscomputeris slowMFAResetDirecteduser tosubmitrequest formUser can'taccessapplication dueto notrequestingaccess yetVerifiedUserAutodesk/ARAScallComputerbluescreenTeamViewerdoesn't workUser hasexternalmonitorissuesUser is usinga computerthat is notassigned tothemRbACommandCenterTransferComputerwon'tpower on5 SelfSubmitticketsresolved inone dayAttachedKB to aticketAS400,Mapics,workbenchresetCustomeruses theword"glitching"SuspendBitLockerfor updateNewhirecallerKorey DIDstart theGoodMorningPostResolved5 ticketsCustomerReopensincident afterit wasresolvedSomeoneasks you toview theirScreenMap anetworkdriveMissingfile orfolderUser is usingincorrect linkto accesswhat theyneedInfor LN/BaanIssueStandupis under5 minsFetchagent'scomputerforces arestartWantingPermanentLocal AdminAccessRan DellCommandCenterExpiredADPasswordOfficeWirelessCertificateissueChangeprimaryuser onassetADAccountUnlockOutlooknotsyncingAgent took15+ inboundcalls in 1dayOTTissuecallFirst CallResolutionP1IncidentIssue caused bynot beingconnected toGlobalProtect/AndersennetworkGet aAROcallerGet aLeave ofAbsencecallerNeedFileRestoreLAPS didnot give apasswordin AzureAttend 2+Meetingsin a dayCustomer hasto end the callbecause theyhave anotherappointment10 SelfSubmitTicketsresolved inone dayPDFs notopeningin AdobeCallerneeds atranslatorrFinanceissueKorey DIDNOT startthe GoodMorningPostKonicaServiceCallUser saysaccount islocked butis not.NewComputerSetupRanWindowsUpdateUpdate onREQ/RITMRe-installaapplicationfixes issueComputerUpdateissueEscalateanIncidentSomeone'spet joins aTeamsMeetingRequestingfolderaccessWindows11 UserCustomeris able touserSSPRMicrosoftTeamsissuesCaller isdriving andcan'ttroubleshootUser says theysubmitted arequest but notshowing up inServiceNowRevertback toclassicOutlookFixedissue withno KBfoundUser askswhen theycan get anew laptopUpdateonIncidentGlobalProtectIssuesGet aticket/call forapplicationIT doesn'tsupportResolved10ticketsNeedadmin toinstallsoftwareUser restartscomputerbefore you canprovideinstruction thusending callRerouted10 ticketsin 1 dayPrinterTroubleshootingin a meetingspeakingwhen mutedOutlookissuesFreeOutlookProfileRebuildiPadissueFreeRequestingto a sharedinboxaccessRestartingthe user'scomputerfixes theissueOneDriveorSharePointsync issueUser only hasF3EMSKlicense andwants to useoutlookPassword Syncissue(computerusing oldpassword tosign in)Rerouted5 ticketsin 1 dayLAPSNeededADPasswordResetBrowseris notloadingwebpageEscalate aMFA resetfor ITpersonnelDelllaptopuserWrongNumber3 SelfSubmitTicketsresolved inone dayUser haskeyboardor mouseissuesAddPrinter tocomputerEnteringCredentialsincorrectlyMobilephoneissueIssue withB, C, D orT accountStandupis over15 minsUKG orWorkdayissueGlobalProtectVirtualAdapterIssueRerouteticketEscalate aticket toprocurementitAsk HRTransferUserforgottheirpasswordFixedissue witha KBfoundShopFloorprinterIssueUser is notsure if theemail issuspiciousUsersaccount isdisabledTeamsAdd-inmissing inOutlookCustomeris nottechnicalGet a callfor non-ITrelatedissue.HotswapdeviceConcurcallerBOBJissueCompanyportal notoncomputerEmailEscalationabout anIncidentHeadsetissueUser sayscomputeris slowMFAResetDirecteduser tosubmitrequest formUser can'taccessapplication dueto notrequestingaccess yetVerifiedUserAutodesk/ARAScallComputerbluescreenTeamViewerdoesn't workUser hasexternalmonitorissuesUser is usinga computerthat is notassigned tothemRbACommandCenterTransferComputerwon'tpower on5 SelfSubmitticketsresolved inone dayAttachedKB to aticketAS400,Mapics,workbenchresetCustomeruses theword"glitching"SuspendBitLockerfor updateNewhirecallerKorey DIDstart theGoodMorningPostResolved5 ticketsCustomerReopensincident afterit wasresolvedSomeoneasks you toview theirScreenMap anetworkdriveMissingfile orfolderUser is usingincorrect linkto accesswhat theyneedInfor LN/BaanIssueStandupis under5 minsFetchagent'scomputerforces arestartWantingPermanentLocal AdminAccessRan DellCommandCenterExpiredADPasswordOfficeWirelessCertificateissueChangeprimaryuser onassetADAccountUnlockOutlooknotsyncingAgent took15+ inboundcalls in 1dayOTTissuecallFirst CallResolutionP1IncidentIssue caused bynot beingconnected toGlobalProtect/AndersennetworkGet aAROcallerGet aLeave ofAbsencecallerNeedFileRestore

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LAPS did not give a password in Azure
  2. Attend 2+ Meetings in a day
  3. Customer has to end the call because they have another appointment
  4. 10 Self Submit Tickets resolved in one day
  5. PDFs not opening in Adobe
  6. Caller needs a translator
  7. rFinance issue
  8. Korey DID NOT start the Good Morning Post
  9. Konica Service Call
  10. User says account is locked but is not.
  11. New Computer Setup
  12. Ran Windows Update
  13. Update on REQ/RITM
  14. Re-install a application fixes issue
  15. Computer Update issue
  16. Escalate an Incident
  17. Someone's pet joins a Teams Meeting
  18. Requesting folder access
  19. Windows 11 User
  20. Customer is able to user SSPR
  21. Microsoft Teams issues
  22. Caller is driving and can't troubleshoot
  23. User says they submitted a request but not showing up in ServiceNow
  24. Revert back to classic Outlook
  25. Fixed issue with no KB found
  26. User asks when they can get a new laptop
  27. Update on Incident
  28. Global Protect Issues
  29. Get a ticket/call for application IT doesn't support
  30. Resolved 10 tickets
  31. Need admin to install software
  32. User restarts computer before you can provide instruction thus ending call
  33. Rerouted 10 tickets in 1 day
  34. Printer Troubleshooting
  35. in a meeting speaking when muted
  36. Outlook issues
  37. Free
  38. Outlook Profile Rebuild
  39. iPad issue
  40. Free
  41. Requesting to a shared inbox access
  42. Restarting the user's computer fixes the issue
  43. OneDrive or SharePoint sync issue
  44. User only has F3EMSK license and wants to use outlook
  45. Password Sync issue (computer using old password to sign in)
  46. Rerouted 5 tickets in 1 day
  47. LAPS Needed
  48. AD Password Reset
  49. Browser is not loading webpage
  50. Escalate a MFA reset for IT personnel
  51. Dell laptop user
  52. Wrong Number
  53. 3 Self Submit Tickets resolved in one day
  54. User has keyboard or mouse issues
  55. Add Printer to computer
  56. Entering Credentials incorrectly
  57. Mobile phone issue
  58. Issue with B, C, D or T account
  59. Standup is over 15 mins
  60. UKG or Workday issue
  61. Global Protect Virtual Adapter Issue
  62. Reroute ticket
  63. Escalate a ticket to procurement it
  64. Ask HR Transfer
  65. User forgot their password
  66. Fixed issue with a KB found
  67. Shop Floor printer Issue
  68. User is not sure if the email is suspicious
  69. Users account is disabled
  70. Teams Add-in missing in Outlook
  71. Customer is not technical
  72. Get a call for non-IT related issue.
  73. Hotswap device
  74. Concur caller
  75. BOBJ issue
  76. Company portal not on computer
  77. Email Escalation about an Incident
  78. Headset issue
  79. User says computer is slow
  80. MFA Reset
  81. Directed user to submit request form
  82. User can't access application due to not requesting access yet
  83. Verified User
  84. Autodesk /ARAS call
  85. Computer blue screen
  86. TeamViewer doesn't work
  87. User has external monitor issues
  88. User is using a computer that is not assigned to them
  89. RbA Command Center Transfer
  90. Computer won't power on
  91. 5 Self Submit tickets resolved in one day
  92. Attached KB to a ticket
  93. AS400, Mapics, workbench reset
  94. Customer uses the word "glitching"
  95. Suspend BitLocker for update
  96. New hire caller
  97. Korey DID start the Good Morning Post
  98. Resolved 5 tickets
  99. Customer Reopens incident after it was resolved
  100. Someone asks you to view their Screen
  101. Map a network drive
  102. Missing file or folder
  103. User is using incorrect link to access what they need
  104. Infor LN/ Baan Issue
  105. Standup is under 5 mins
  106. Fetch agent's computer forces a restart
  107. Wanting Permanent Local Admin Access
  108. Ran Dell Command Center
  109. Expired AD Password
  110. Office Wireless Certificate issue
  111. Change primary user on asset
  112. AD Account Unlock
  113. Outlook not syncing
  114. Agent took 15+ inbound calls in 1 day
  115. OTT issue call
  116. First Call Resolution
  117. P1 Incident
  118. Issue caused by not being connected to Global Protect/Andersen network
  119. Get a ARO caller
  120. Get a Leave of Absence caller
  121. Need File Restore