(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Outlook Profile Rebuild
First Call Resolution
P1 Banner or IVR posted
Konica Service Call
Map a network drive
Someone asks you to view their Screen
Email Escalation about an Incident SLA Beached
in a meeting notice someone talking when muted
Korey DID start the Good Morning Post
Agent took 15+ inbound calls in 1 day
Unlisted Software
Customer has to end the call because they have another appointment
Global Protect Virtual Adapter Issue
Missing file or folder
iPad issue
Browser is not loading webpage
Computer blue screen
CPP Record Update
Provided TAP Code
Change primary user on asset
User is not sure if the email is suspicious
Need admin to install software
Fetch Tech has Five9 Issue
UKG or Workday issue
5 Self Submit tickets interacted with in one day
Mobile phone issue
Home Network Troubleshooting
Office Issue
AD Password Reset
Ran Windows Update
Global Protect Issues
User has keyboard or mouse issues
BOBJ issue
Computer won't power on
User restarts computer before you can provide instruction thus ending call
Fixed issue with a KB found
User forgot their password
Restarting the user's computer fixes the issue
Escalate a ticket to procurement it
Resolved 10 tickets in a day
BAAN Issue
3 Self Submit tickets interacted with in one day
LAPS did not give a password in Azure
Attached KB to a ticket
Conference Room Issue
User is using incorrect link to access what they need
MES Issue
Korey DID NOT start the Good Morning Post
Customer is able to user SSPR
Update on Incident
Verified User ID
User
Entering Credentials incorrectly
Revert back to classic Outlook
New Computer Setup
Any File
Restore
Korey's (anyone's) pet joins a Teams Meeting
Outlook not syncing
Directed user to submit request form
Company Portal Failed to install software
Office Wireless Certificate issue
AS400, Mapics, workbench reset
User can't access application due to not requesting access yet
RbA Command Center Transfer
User has external monitor issues
User only has F1 license and wants to use outlook
User asks when they can get a new laptop
Computer Update issue
MFA Reset
Microsoft Teams issues
MyAndersen Issue
Re-install a application fixes issue
Outlook issues
Resolved 5 tickets in a day
Suspend BitLocker for update
Salesforce Issue
User says computer is slow
Production Computer (PRD)
Fixed issue with no KB found
Hotswap device
Fetch Tech's computer forces a restart
No DES
Customer is not technical
Wanting Permanent Local Admin Access
Requesting a shared inbox access
Autodesk /ARAS call
Infor LN/ Baan Issue
Ran Dell Command Center
P1 Incident
Update on REQ/RITM
OneDrive or SharePoint sync issue
Headset issue
Standup is over 15 mins
Get a call for non-IT related issue.
Printer Issue
Not able to remote on to customer computer
OTT issue call
Outlook add-in issue
Ask HR Transfer
Onsite Wi-Fi Issue
Standup is under 5 mins
BitLocker Recovery Key
Expired Password
Issue with B, C, D or T account
Issue caused by not being connected to Global Protect/Andersen network
Get a Leave of Absence caller
Shop Floor printer Issue
Andersen Access Issue
Escalate an Incident to resolver team
Get a ticket/call for application IT doesn't support
