(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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POS Questions
A Question about an unknown charge
A question about an order coming from a Buyer
Summarized next steps at the end of the message
Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
Live chat resolution
A chat you feel really great about
A refund or Credit question where you set really great expectations
An escalation request that would have been a duplicate successfully avoided with clear expectations set
Live Assist Used!!
Merchant says “you made my day” or similar
Language barrier handled with translation
Account access or password reset interaction
Discounts Question
Shipping Rates
Async thread resolved within two replies
Celebrated a merchant first sale/milestone together
Sent an annotated screenshot or short video
A difficult question you have never seen before
Turned a frustrated user into a fan
A question where design time was relevant to what is needed
Shared resources from Youtube to a new to Shopify Merchant
Frozen Store
A day where you receive 3+ positive survey ratings
