Turned afrustrateduser intoa fanLive chatresolutionDiscountsQuestionA questionwhere designtime wasrelevant towhat is neededShippingRatesA Questionabout anunknownchargePOSQuestionsSummarizednext steps atthe end ofthe messageEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)A questionabout anorder comingfrom a BuyerCelebrated amerchant firstsale/milestonetogetherSent anannotatedscreenshotor shortvideoAccountaccess orpasswordresetinteractionA refund orCredit questionwhere you setreally greatexpectationsLiveAssistUsed!!Languagebarrierhandled withtranslationA difficultquestion youhave neverseen beforeAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setMerchantsays “youmade myday” orsimilarAsync threadresolvedwithin tworepliesFrozenStoreA day whereyou receive3+ positivesurveyratingsA chat youfeel reallygreataboutSharedresources fromYoutube to anew to ShopifyMerchantTurned afrustrateduser intoa fanLive chatresolutionDiscountsQuestionA questionwhere designtime wasrelevant towhat is neededShippingRatesA Questionabout anunknownchargePOSQuestionsSummarizednext steps atthe end ofthe messageEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)A questionabout anorder comingfrom a BuyerCelebrated amerchant firstsale/milestonetogetherSent anannotatedscreenshotor shortvideoAccountaccess orpasswordresetinteractionA refund orCredit questionwhere you setreally greatexpectationsLiveAssistUsed!!Languagebarrierhandled withtranslationA difficultquestion youhave neverseen beforeAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setMerchantsays “youmade myday” orsimilarAsync threadresolvedwithin tworepliesFrozenStoreA day whereyou receive3+ positivesurveyratingsA chat youfeel reallygreataboutSharedresources fromYoutube to anew to ShopifyMerchant

BFCM Madness!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turned a frustrated user into a fan
  2. Live chat resolution
  3. Discounts Question
  4. A question where design time was relevant to what is needed
  5. Shipping Rates
  6. A Question about an unknown charge
  7. POS Questions
  8. Summarized next steps at the end of the message
  9. Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
  10. A question about an order coming from a Buyer
  11. Celebrated a merchant first sale/milestone together
  12. Sent an annotated screenshot or short video
  13. Account access or password reset interaction
  14. A refund or Credit question where you set really great expectations
  15. Live Assist Used!!
  16. Language barrier handled with translation
  17. A difficult question you have never seen before
  18. An escalation request that would have been a duplicate successfully avoided with clear expectations set
  19. Merchant says “you made my day” or similar
  20. Async thread resolved within two replies
  21. Frozen Store
  22. A day where you receive 3+ positive survey ratings
  23. A chat you feel really great about
  24. Shared resources from Youtube to a new to Shopify Merchant