Languagebarrierhandled withtranslationLiveAssistUsed!!Summarizednext steps atthe end ofthe messageA difficultquestion youhave neverseen beforeA Questionabout anunknownchargeDiscountsQuestionLive chatresolutionA questionabout anorder comingfrom a BuyerTurned afrustrateduser intoa fanA day whereyou receive3+ positivesurveyratingsA refund orCredit questionwhere you setreally greatexpectationsA chat youfeel reallygreataboutAccountaccess orpasswordresetinteractionA questionwhere designtime wasrelevant towhat is neededShippingRatesMerchantsays “youmade myday” orsimilarAsync threadresolvedwithin tworepliesCelebrated amerchant firstsale/milestonetogetherSharedresources fromYoutube to anew to ShopifyMerchantEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)FrozenStorePOSQuestionsSent anannotatedscreenshotor shortvideoAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setLanguagebarrierhandled withtranslationLiveAssistUsed!!Summarizednext steps atthe end ofthe messageA difficultquestion youhave neverseen beforeA Questionabout anunknownchargeDiscountsQuestionLive chatresolutionA questionabout anorder comingfrom a BuyerTurned afrustrateduser intoa fanA day whereyou receive3+ positivesurveyratingsA refund orCredit questionwhere you setreally greatexpectationsA chat youfeel reallygreataboutAccountaccess orpasswordresetinteractionA questionwhere designtime wasrelevant towhat is neededShippingRatesMerchantsays “youmade myday” orsimilarAsync threadresolvedwithin tworepliesCelebrated amerchant firstsale/milestonetogetherSharedresources fromYoutube to anew to ShopifyMerchantEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)FrozenStorePOSQuestionsSent anannotatedscreenshotor shortvideoAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations set

BFCM Madness!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Language barrier handled with translation
  2. Live Assist Used!!
  3. Summarized next steps at the end of the message
  4. A difficult question you have never seen before
  5. A Question about an unknown charge
  6. Discounts Question
  7. Live chat resolution
  8. A question about an order coming from a Buyer
  9. Turned a frustrated user into a fan
  10. A day where you receive 3+ positive survey ratings
  11. A refund or Credit question where you set really great expectations
  12. A chat you feel really great about
  13. Account access or password reset interaction
  14. A question where design time was relevant to what is needed
  15. Shipping Rates
  16. Merchant says “you made my day” or similar
  17. Async thread resolved within two replies
  18. Celebrated a merchant first sale/milestone together
  19. Shared resources from Youtube to a new to Shopify Merchant
  20. Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
  21. Frozen Store
  22. POS Questions
  23. Sent an annotated screenshot or short video
  24. An escalation request that would have been a duplicate successfully avoided with clear expectations set