FrozenStoreA Questionabout anunknownchargeSummarizednext steps atthe end ofthe messagePOSQuestionsSharedresources fromYoutube to anew to ShopifyMerchantLanguagebarrierhandled withtranslationA questionwhere designtime wasrelevant towhat is neededMerchantsays “youmade myday” orsimilarSent anannotatedscreenshotor shortvideoAsync threadresolvedwithin tworepliesDiscountsQuestionA refund orCredit questionwhere you setreally greatexpectationsLiveAssistUsed!!A difficultquestion youhave neverseen beforeEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)Accountaccess orpasswordresetinteractionTurned afrustrateduser intoa fanShippingRatesLive chatresolutionA chat youfeel reallygreataboutA day whereyou receive3+ positivesurveyratingsCelebrated amerchant firstsale/milestonetogetherA questionabout anorder comingfrom a BuyerAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setFrozenStoreA Questionabout anunknownchargeSummarizednext steps atthe end ofthe messagePOSQuestionsSharedresources fromYoutube to anew to ShopifyMerchantLanguagebarrierhandled withtranslationA questionwhere designtime wasrelevant towhat is neededMerchantsays “youmade myday” orsimilarSent anannotatedscreenshotor shortvideoAsync threadresolvedwithin tworepliesDiscountsQuestionA refund orCredit questionwhere you setreally greatexpectationsLiveAssistUsed!!A difficultquestion youhave neverseen beforeEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)Accountaccess orpasswordresetinteractionTurned afrustrateduser intoa fanShippingRatesLive chatresolutionA chat youfeel reallygreataboutA day whereyou receive3+ positivesurveyratingsCelebrated amerchant firstsale/milestonetogetherA questionabout anorder comingfrom a BuyerAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations set

BFCM Madness!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Frozen Store
  2. A Question about an unknown charge
  3. Summarized next steps at the end of the message
  4. POS Questions
  5. Shared resources from Youtube to a new to Shopify Merchant
  6. Language barrier handled with translation
  7. A question where design time was relevant to what is needed
  8. Merchant says “you made my day” or similar
  9. Sent an annotated screenshot or short video
  10. Async thread resolved within two replies
  11. Discounts Question
  12. A refund or Credit question where you set really great expectations
  13. Live Assist Used!!
  14. A difficult question you have never seen before
  15. Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
  16. Account access or password reset interaction
  17. Turned a frustrated user into a fan
  18. Shipping Rates
  19. Live chat resolution
  20. A chat you feel really great about
  21. A day where you receive 3+ positive survey ratings
  22. Celebrated a merchant first sale/milestone together
  23. A question about an order coming from a Buyer
  24. An escalation request that would have been a duplicate successfully avoided with clear expectations set