DiscountsQuestionAsync threadresolvedwithin tworepliesSummarizednext steps atthe end ofthe messageA day whereyou receive3+ positivesurveyratingsA questionwhere designtime wasrelevant towhat is neededA difficultquestion youhave neverseen beforeSharedresources fromYoutube to anew to ShopifyMerchantAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setA refund orCredit questionwhere you setreally greatexpectationsAccountaccess orpasswordresetinteractionCelebrated amerchant firstsale/milestonetogetherEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)Sent anannotatedscreenshotor shortvideoFrozenStoreLiveAssistUsed!!Turned afrustrateduser intoa fanA chat youfeel reallygreataboutPOSQuestionsLive chatresolutionMerchantsays “youmade myday” orsimilarLanguagebarrierhandled withtranslationA questionabout anorder comingfrom a BuyerA Questionabout anunknownchargeShippingRatesDiscountsQuestionAsync threadresolvedwithin tworepliesSummarizednext steps atthe end ofthe messageA day whereyou receive3+ positivesurveyratingsA questionwhere designtime wasrelevant towhat is neededA difficultquestion youhave neverseen beforeSharedresources fromYoutube to anew to ShopifyMerchantAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setA refund orCredit questionwhere you setreally greatexpectationsAccountaccess orpasswordresetinteractionCelebrated amerchant firstsale/milestonetogetherEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)Sent anannotatedscreenshotor shortvideoFrozenStoreLiveAssistUsed!!Turned afrustrateduser intoa fanA chat youfeel reallygreataboutPOSQuestionsLive chatresolutionMerchantsays “youmade myday” orsimilarLanguagebarrierhandled withtranslationA questionabout anorder comingfrom a BuyerA Questionabout anunknownchargeShippingRates

BFCM Madness!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discounts Question
  2. Async thread resolved within two replies
  3. Summarized next steps at the end of the message
  4. A day where you receive 3+ positive survey ratings
  5. A question where design time was relevant to what is needed
  6. A difficult question you have never seen before
  7. Shared resources from Youtube to a new to Shopify Merchant
  8. An escalation request that would have been a duplicate successfully avoided with clear expectations set
  9. A refund or Credit question where you set really great expectations
  10. Account access or password reset interaction
  11. Celebrated a merchant first sale/milestone together
  12. Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
  13. Sent an annotated screenshot or short video
  14. Frozen Store
  15. Live Assist Used!!
  16. Turned a frustrated user into a fan
  17. A chat you feel really great about
  18. POS Questions
  19. Live chat resolution
  20. Merchant says “you made my day” or similar
  21. Language barrier handled with translation
  22. A question about an order coming from a Buyer
  23. A Question about an unknown charge
  24. Shipping Rates