A questionabout anorder comingfrom a BuyerSent anannotatedscreenshotor shortvideoFrozenStoreTurned afrustrateduser intoa fanA difficultquestion youhave neverseen beforeDiscountsQuestionLiveAssistUsed!!Effectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)Sharedresources fromYoutube to anew to ShopifyMerchantAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setLanguagebarrierhandled withtranslationShippingRatesPOSQuestionsCelebrated amerchant firstsale/milestonetogetherA refund orCredit questionwhere you setreally greatexpectationsA questionwhere designtime wasrelevant towhat is neededA day whereyou receive3+ positivesurveyratingsLive chatresolutionAccountaccess orpasswordresetinteractionSummarizednext steps atthe end ofthe messageA chat youfeel reallygreataboutMerchantsays “youmade myday” orsimilarA Questionabout anunknownchargeAsync threadresolvedwithin tworepliesA questionabout anorder comingfrom a BuyerSent anannotatedscreenshotor shortvideoFrozenStoreTurned afrustrateduser intoa fanA difficultquestion youhave neverseen beforeDiscountsQuestionLiveAssistUsed!!Effectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)Sharedresources fromYoutube to anew to ShopifyMerchantAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setLanguagebarrierhandled withtranslationShippingRatesPOSQuestionsCelebrated amerchant firstsale/milestonetogetherA refund orCredit questionwhere you setreally greatexpectationsA questionwhere designtime wasrelevant towhat is neededA day whereyou receive3+ positivesurveyratingsLive chatresolutionAccountaccess orpasswordresetinteractionSummarizednext steps atthe end ofthe messageA chat youfeel reallygreataboutMerchantsays “youmade myday” orsimilarA Questionabout anunknownchargeAsync threadresolvedwithin tworeplies

BFCM Madness!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A question about an order coming from a Buyer
  2. Sent an annotated screenshot or short video
  3. Frozen Store
  4. Turned a frustrated user into a fan
  5. A difficult question you have never seen before
  6. Discounts Question
  7. Live Assist Used!!
  8. Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
  9. Shared resources from Youtube to a new to Shopify Merchant
  10. An escalation request that would have been a duplicate successfully avoided with clear expectations set
  11. Language barrier handled with translation
  12. Shipping Rates
  13. POS Questions
  14. Celebrated a merchant first sale/milestone together
  15. A refund or Credit question where you set really great expectations
  16. A question where design time was relevant to what is needed
  17. A day where you receive 3+ positive survey ratings
  18. Live chat resolution
  19. Account access or password reset interaction
  20. Summarized next steps at the end of the message
  21. A chat you feel really great about
  22. Merchant says “you made my day” or similar
  23. A Question about an unknown charge
  24. Async thread resolved within two replies