A day whereyou receive3+ positivesurveyratingsSharedresources fromYoutube to anew to ShopifyMerchantAsync threadresolvedwithin tworepliesCelebrated amerchant firstsale/milestonetogetherA questionabout anorder comingfrom a BuyerDiscountsQuestionA questionwhere designtime wasrelevant towhat is neededTurned afrustrateduser intoa fanShippingRatesPOSQuestionsAccountaccess orpasswordresetinteractionFrozenStoreA chat youfeel reallygreataboutA difficultquestion youhave neverseen beforeLanguagebarrierhandled withtranslationMerchantsays “youmade myday” orsimilarA refund orCredit questionwhere you setreally greatexpectationsSent anannotatedscreenshotor shortvideoAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)Live chatresolutionLiveAssistUsed!!A Questionabout anunknownchargeSummarizednext steps atthe end ofthe messageA day whereyou receive3+ positivesurveyratingsSharedresources fromYoutube to anew to ShopifyMerchantAsync threadresolvedwithin tworepliesCelebrated amerchant firstsale/milestonetogetherA questionabout anorder comingfrom a BuyerDiscountsQuestionA questionwhere designtime wasrelevant towhat is neededTurned afrustrateduser intoa fanShippingRatesPOSQuestionsAccountaccess orpasswordresetinteractionFrozenStoreA chat youfeel reallygreataboutA difficultquestion youhave neverseen beforeLanguagebarrierhandled withtranslationMerchantsays “youmade myday” orsimilarA refund orCredit questionwhere you setreally greatexpectationsSent anannotatedscreenshotor shortvideoAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)Live chatresolutionLiveAssistUsed!!A Questionabout anunknownchargeSummarizednext steps atthe end ofthe message

BFCM Madness!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A day where you receive 3+ positive survey ratings
  2. Shared resources from Youtube to a new to Shopify Merchant
  3. Async thread resolved within two replies
  4. Celebrated a merchant first sale/milestone together
  5. A question about an order coming from a Buyer
  6. Discounts Question
  7. A question where design time was relevant to what is needed
  8. Turned a frustrated user into a fan
  9. Shipping Rates
  10. POS Questions
  11. Account access or password reset interaction
  12. Frozen Store
  13. A chat you feel really great about
  14. A difficult question you have never seen before
  15. Language barrier handled with translation
  16. Merchant says “you made my day” or similar
  17. A refund or Credit question where you set really great expectations
  18. Sent an annotated screenshot or short video
  19. An escalation request that would have been a duplicate successfully avoided with clear expectations set
  20. Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
  21. Live chat resolution
  22. Live Assist Used!!
  23. A Question about an unknown charge
  24. Summarized next steps at the end of the message