Async threadresolvedwithin tworepliesMerchantsays “youmade myday” orsimilarTurned afrustrateduser intoa fanA day whereyou receive3+ positivesurveyratingsLive chatresolutionFrozenStoreA Questionabout anunknownchargeDiscountsQuestionAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setSummarizednext steps atthe end ofthe messageEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)A questionabout anorder comingfrom a BuyerCelebrated amerchant firstsale/milestonetogetherA chat youfeel reallygreataboutA questionwhere designtime wasrelevant towhat is neededSharedresources fromYoutube to anew to ShopifyMerchantPOSQuestionsShippingRatesSent anannotatedscreenshotor shortvideoAccountaccess orpasswordresetinteractionA refund orCredit questionwhere you setreally greatexpectationsA difficultquestion youhave neverseen beforeLiveAssistUsed!!Languagebarrierhandled withtranslationAsync threadresolvedwithin tworepliesMerchantsays “youmade myday” orsimilarTurned afrustrateduser intoa fanA day whereyou receive3+ positivesurveyratingsLive chatresolutionFrozenStoreA Questionabout anunknownchargeDiscountsQuestionAn escalationrequest that wouldhave been aduplicatesuccessfullyavoided with clearexpectations setSummarizednext steps atthe end ofthe messageEffectivetroubleshootingdone to help themerchant (Nevermake changes ona merchant store)A questionabout anorder comingfrom a BuyerCelebrated amerchant firstsale/milestonetogetherA chat youfeel reallygreataboutA questionwhere designtime wasrelevant towhat is neededSharedresources fromYoutube to anew to ShopifyMerchantPOSQuestionsShippingRatesSent anannotatedscreenshotor shortvideoAccountaccess orpasswordresetinteractionA refund orCredit questionwhere you setreally greatexpectationsA difficultquestion youhave neverseen beforeLiveAssistUsed!!Languagebarrierhandled withtranslation

BFCM Madness!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Async thread resolved within two replies
  2. Merchant says “you made my day” or similar
  3. Turned a frustrated user into a fan
  4. A day where you receive 3+ positive survey ratings
  5. Live chat resolution
  6. Frozen Store
  7. A Question about an unknown charge
  8. Discounts Question
  9. An escalation request that would have been a duplicate successfully avoided with clear expectations set
  10. Summarized next steps at the end of the message
  11. Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
  12. A question about an order coming from a Buyer
  13. Celebrated a merchant first sale/milestone together
  14. A chat you feel really great about
  15. A question where design time was relevant to what is needed
  16. Shared resources from Youtube to a new to Shopify Merchant
  17. POS Questions
  18. Shipping Rates
  19. Sent an annotated screenshot or short video
  20. Account access or password reset interaction
  21. A refund or Credit question where you set really great expectations
  22. A difficult question you have never seen before
  23. Live Assist Used!!
  24. Language barrier handled with translation