(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
POS Questions
Summarized next steps at the end of the message
A difficult question you have never seen before
Language barrier handled with translation
Async thread resolved within two replies
Turned a frustrated user into a fan
A day where you receive 3+ positive survey ratings
A chat you feel really great about
Discounts Question
Shared resources from Youtube to a new to Shopify Merchant
A Question about an unknown charge
Effective troubleshooting done to help the merchant (Never make changes on a merchant store)
Sent an annotated screenshot or short video
Live chat resolution
Merchant says “you made my day” or similar
A question where design time was relevant to what is needed
Frozen Store
An escalation request that would have been a duplicate successfully avoided with clear expectations set
Celebrated a merchant first sale/milestone together
Live Assist Used!!
A question about an order coming from a Buyer
Account access or password reset interaction
Shipping Rates
A refund or Credit question where you set really great expectations
