This bingo card has a free space and 24 words: A difficult question you have never seen before, Discounts Question, Frozen Store, A refund or Credit question where you set really great expectations, POS Questions, A question where design time was relevant to what is needed, Async thread resolved within two replies, An escalation request that would have been a duplicate successfully avoided with clear expectations set, Language barrier handled with translation, Live Assist Used!!, Effective troubleshooting done to help the merchant (Never make changes on a merchant store), Turned a frustrated user into a fan, Account access or password reset interaction, A question about an order coming from a Buyer, Merchant says “you made my day” or similar, A chat you feel really great about, Live chat resolution, Summarized next steps at the end of the message, Shared resources from Youtube to a new to Shopify Merchant, Shipping Rates, Sent an annotated screenshot or short video, A Question about an unknown charge, Celebrated a merchant first sale/milestone together and A day where you receive 3+ positive survey ratings.
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