State anempathystatementRead theHeightDisclaimerSubmittheir VFTCall FormAsk if therewas anythingelse theycould assistwithSet anAgendaIntroducethemselvesby nameCreate aShipmentSay anAssuranceStatementThermostatIssueThank thecustomerforholdingUnlockInstallerToolboxCheckchimebox/ VAC-1Say theirlocation (cityAND/ORstate)ConfirmcustomersnameOutdoorCameraOfflineConfirmtheissueCreatetheir owncaseTestSolutionConfirmwilling totroubleshootFactoryReset thebridgeRestarttherouterDoorLockIssueOfferrevenueoffersNetworkingCallSwapbridgeConfirmathomeFactoryResetDoorbellGet repsBadgeNumberPowerCycle thepanelConfirmverbalpasscodePresstheiraftercallThankthem forcallingVivintFix theissueLook inPlatinumTroubleshootAsk toplace thecustomeron holdUtilizeHelpLightningAskAdditionalQuestionsas needed DoorbellIssueGet RepsCaseNumberConfirmthecallbacknumberUtilizeTeamsSchedulea WorkOrderRephrasethe issueVerify theserviceaddressSaveCaseNotesPlace thecustomeron holdSay theywere aVirtualField TechState anempathystatementRead theHeightDisclaimerSubmittheir VFTCall FormAsk if therewas anythingelse theycould assistwithSet anAgendaIntroducethemselvesby nameCreate aShipmentSay anAssuranceStatementThermostatIssueThank thecustomerforholdingUnlockInstallerToolboxCheckchimebox/ VAC-1Say theirlocation (cityAND/ORstate)ConfirmcustomersnameOutdoorCameraOfflineConfirmtheissueCreatetheir owncaseTestSolutionConfirmwilling totroubleshootFactoryReset thebridgeRestarttherouterDoorLockIssueOfferrevenueoffersNetworkingCallSwapbridgeConfirmathomeFactoryResetDoorbellGet repsBadgeNumberPowerCycle thepanelConfirmverbalpasscodePresstheiraftercallThankthem forcallingVivintFix theissueLook inPlatinumTroubleshootAsk toplace thecustomeron holdUtilizeHelpLightningAskAdditionalQuestionsas needed DoorbellIssueGet RepsCaseNumberConfirmthecallbacknumberUtilizeTeamsSchedulea WorkOrderRephrasethe issueVerify theserviceaddressSaveCaseNotesPlace thecustomeron holdSay theywere aVirtualField Tech

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State an empathy statement
  2. Read the Height Disclaimer
  3. Submit their VFT Call Form
  4. Ask if there was anything else they could assist with
  5. Set an Agenda
  6. Introduce themselves by name
  7. Create a Shipment
  8. Say an Assurance Statement
  9. Thermostat Issue
  10. Thank the customer for holding
  11. Unlock Installer Toolbox
  12. Check chime box/ VAC-1
  13. Say their location (city AND/OR state)
  14. Confirm customers name
  15. Outdoor Camera Offline
  16. Confirm the issue
  17. Create their own case
  18. Test Solution
  19. Confirm willing to troubleshoot
  20. Factory Reset the bridge
  21. Restart the router
  22. Door Lock Issue
  23. Offer revenue offers
  24. Networking Call
  25. Swap bridge
  26. Confirm at home
  27. Factory Reset Doorbell
  28. Get reps Badge Number
  29. Power Cycle the panel
  30. Confirm verbal passcode
  31. Press their aftercall
  32. Thank them for calling Vivint
  33. Fix the issue
  34. Look in Platinum
  35. Troubleshoot
  36. Ask to place the customer on hold
  37. Utilize Help Lightning
  38. Ask Additional Questions as needed
  39. Doorbell Issue
  40. Get Reps Case Number
  41. Confirm the callback number
  42. Utilize Teams
  43. Schedule a Work Order
  44. Rephrase the issue
  45. Verify the service address
  46. Save Case Notes
  47. Place the customer on hold
  48. Say they were a Virtual Field Tech