FactoryResetDoorbellConfirmcustomersnamePlace thecustomeron holdGet RepsCaseNumberVerify theserviceaddressSay anAssuranceStatementThankthem forcallingVivintAsk if therewas anythingelse theycould assistwithCreatetheir owncaseRephrasethe issueSaveCaseNotesSay theirlocation (cityAND/ORstate)PresstheiraftercallSay theywere aVirtualField TechRead theHeightDisclaimerFix theissueSubmittheir VFTCall FormUtilizeHelpLightningCreate aShipmentAskAdditionalQuestionsas needed DoorbellIssueConfirmthecallbacknumberConfirmverbalpasscodeState anempathystatementRestarttherouterThank thecustomerforholdingFactoryReset thebridgeConfirmwilling totroubleshootSet anAgendaNetworkingCallTestSolutionIntroducethemselvesby nameUtilizeTeamsAsk toplace thecustomeron holdConfirmathomeThermostatIssueSchedulea WorkOrderGet repsBadgeNumberConfirmtheissueSwapbridgeOutdoorCameraOfflinePowerCycle thepanelOfferrevenueoffersTroubleshootLook inPlatinumDoorLockIssueCheckchimebox/ VAC-1UnlockInstallerToolboxFactoryResetDoorbellConfirmcustomersnamePlace thecustomeron holdGet RepsCaseNumberVerify theserviceaddressSay anAssuranceStatementThankthem forcallingVivintAsk if therewas anythingelse theycould assistwithCreatetheir owncaseRephrasethe issueSaveCaseNotesSay theirlocation (cityAND/ORstate)PresstheiraftercallSay theywere aVirtualField TechRead theHeightDisclaimerFix theissueSubmittheir VFTCall FormUtilizeHelpLightningCreate aShipmentAskAdditionalQuestionsas needed DoorbellIssueConfirmthecallbacknumberConfirmverbalpasscodeState anempathystatementRestarttherouterThank thecustomerforholdingFactoryReset thebridgeConfirmwilling totroubleshootSet anAgendaNetworkingCallTestSolutionIntroducethemselvesby nameUtilizeTeamsAsk toplace thecustomeron holdConfirmathomeThermostatIssueSchedulea WorkOrderGet repsBadgeNumberConfirmtheissueSwapbridgeOutdoorCameraOfflinePowerCycle thepanelOfferrevenueoffersTroubleshootLook inPlatinumDoorLockIssueCheckchimebox/ VAC-1UnlockInstallerToolbox

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Factory Reset Doorbell
  2. Confirm customers name
  3. Place the customer on hold
  4. Get Reps Case Number
  5. Verify the service address
  6. Say an Assurance Statement
  7. Thank them for calling Vivint
  8. Ask if there was anything else they could assist with
  9. Create their own case
  10. Rephrase the issue
  11. Save Case Notes
  12. Say their location (city AND/OR state)
  13. Press their aftercall
  14. Say they were a Virtual Field Tech
  15. Read the Height Disclaimer
  16. Fix the issue
  17. Submit their VFT Call Form
  18. Utilize Help Lightning
  19. Create a Shipment
  20. Ask Additional Questions as needed
  21. Doorbell Issue
  22. Confirm the callback number
  23. Confirm verbal passcode
  24. State an empathy statement
  25. Restart the router
  26. Thank the customer for holding
  27. Factory Reset the bridge
  28. Confirm willing to troubleshoot
  29. Set an Agenda
  30. Networking Call
  31. Test Solution
  32. Introduce themselves by name
  33. Utilize Teams
  34. Ask to place the customer on hold
  35. Confirm at home
  36. Thermostat Issue
  37. Schedule a Work Order
  38. Get reps Badge Number
  39. Confirm the issue
  40. Swap bridge
  41. Outdoor Camera Offline
  42. Power Cycle the panel
  43. Offer revenue offers
  44. Troubleshoot
  45. Look in Platinum
  46. Door Lock Issue
  47. Check chime box/ VAC-1
  48. Unlock Installer Toolbox