RestarttherouterPowerCycle thepanelConfirmwilling totroubleshootDoorbellIssueOfferrevenueoffersCheckchimebox/ VAC-1Introducethemselvesby nameTroubleshootUtilizeTeamsPresstheiraftercallSay theywere aVirtualField TechThankthem forcallingVivintDoorLockIssueSaveCaseNotesSay anAssuranceStatementCreatetheir owncaseConfirmverbalpasscodePlace thecustomeron holdAskAdditionalQuestionsas needed FactoryResetDoorbellConfirmthecallbacknumberOutdoorCameraOfflineVerify theserviceaddressFix theissueSet anAgendaState anempathystatementGet repsBadgeNumberConfirmathomeRead theHeightDisclaimerSubmittheir VFTCall FormLook inPlatinumNetworkingCallAsk toplace thecustomeron holdSay theirlocation (cityAND/ORstate)Thank thecustomerforholdingGet RepsCaseNumberUnlockInstallerToolboxSwapbridgeUtilizeHelpLightningFactoryReset thebridgeTestSolutionCreate aShipmentConfirmtheissueAsk if therewas anythingelse theycould assistwithRephrasethe issueThermostatIssueConfirmcustomersnameSchedulea WorkOrderRestarttherouterPowerCycle thepanelConfirmwilling totroubleshootDoorbellIssueOfferrevenueoffersCheckchimebox/ VAC-1Introducethemselvesby nameTroubleshootUtilizeTeamsPresstheiraftercallSay theywere aVirtualField TechThankthem forcallingVivintDoorLockIssueSaveCaseNotesSay anAssuranceStatementCreatetheir owncaseConfirmverbalpasscodePlace thecustomeron holdAskAdditionalQuestionsas needed FactoryResetDoorbellConfirmthecallbacknumberOutdoorCameraOfflineVerify theserviceaddressFix theissueSet anAgendaState anempathystatementGet repsBadgeNumberConfirmathomeRead theHeightDisclaimerSubmittheir VFTCall FormLook inPlatinumNetworkingCallAsk toplace thecustomeron holdSay theirlocation (cityAND/ORstate)Thank thecustomerforholdingGet RepsCaseNumberUnlockInstallerToolboxSwapbridgeUtilizeHelpLightningFactoryReset thebridgeTestSolutionCreate aShipmentConfirmtheissueAsk if therewas anythingelse theycould assistwithRephrasethe issueThermostatIssueConfirmcustomersnameSchedulea WorkOrder

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restart the router
  2. Power Cycle the panel
  3. Confirm willing to troubleshoot
  4. Doorbell Issue
  5. Offer revenue offers
  6. Check chime box/ VAC-1
  7. Introduce themselves by name
  8. Troubleshoot
  9. Utilize Teams
  10. Press their aftercall
  11. Say they were a Virtual Field Tech
  12. Thank them for calling Vivint
  13. Door Lock Issue
  14. Save Case Notes
  15. Say an Assurance Statement
  16. Create their own case
  17. Confirm verbal passcode
  18. Place the customer on hold
  19. Ask Additional Questions as needed
  20. Factory Reset Doorbell
  21. Confirm the callback number
  22. Outdoor Camera Offline
  23. Verify the service address
  24. Fix the issue
  25. Set an Agenda
  26. State an empathy statement
  27. Get reps Badge Number
  28. Confirm at home
  29. Read the Height Disclaimer
  30. Submit their VFT Call Form
  31. Look in Platinum
  32. Networking Call
  33. Ask to place the customer on hold
  34. Say their location (city AND/OR state)
  35. Thank the customer for holding
  36. Get Reps Case Number
  37. Unlock Installer Toolbox
  38. Swap bridge
  39. Utilize Help Lightning
  40. Factory Reset the bridge
  41. Test Solution
  42. Create a Shipment
  43. Confirm the issue
  44. Ask if there was anything else they could assist with
  45. Rephrase the issue
  46. Thermostat Issue
  47. Confirm customers name
  48. Schedule a Work Order