Introducethemselvesby nameConfirmcustomersnameSay theywere aVirtualField TechFix theissueRestarttherouterPlace thecustomeron holdAsk if therewas anythingelse theycould assistwithFactoryReset thebridgeConfirmthecallbacknumberSubmittheir VFTCall FormSay anAssuranceStatementAsk toplace thecustomeron holdRephrasethe issueSay theirlocation (cityAND/ORstate)Set anAgendaRead theHeightDisclaimerConfirmwilling totroubleshootConfirmtheissueCreatetheir owncaseVerify theserviceaddressThermostatIssueSchedulea WorkOrderAskAdditionalQuestionsas needed FactoryResetDoorbellUtilizeTeamsTroubleshootConfirmverbalpasscodeThank thecustomerforholdingTestSolutionSwapbridgeUtilizeHelpLightningPowerCycle thepanelOfferrevenueoffersConfirmathomeDoorbellIssueCheckchimebox/ VAC-1Get RepsCaseNumberNetworkingCallCreate aShipmentThankthem forcallingVivintState anempathystatementGet repsBadgeNumberPresstheiraftercallUnlockInstallerToolboxOutdoorCameraOfflineSaveCaseNotesLook inPlatinumDoorLockIssueIntroducethemselvesby nameConfirmcustomersnameSay theywere aVirtualField TechFix theissueRestarttherouterPlace thecustomeron holdAsk if therewas anythingelse theycould assistwithFactoryReset thebridgeConfirmthecallbacknumberSubmittheir VFTCall FormSay anAssuranceStatementAsk toplace thecustomeron holdRephrasethe issueSay theirlocation (cityAND/ORstate)Set anAgendaRead theHeightDisclaimerConfirmwilling totroubleshootConfirmtheissueCreatetheir owncaseVerify theserviceaddressThermostatIssueSchedulea WorkOrderAskAdditionalQuestionsas needed FactoryResetDoorbellUtilizeTeamsTroubleshootConfirmverbalpasscodeThank thecustomerforholdingTestSolutionSwapbridgeUtilizeHelpLightningPowerCycle thepanelOfferrevenueoffersConfirmathomeDoorbellIssueCheckchimebox/ VAC-1Get RepsCaseNumberNetworkingCallCreate aShipmentThankthem forcallingVivintState anempathystatementGet repsBadgeNumberPresstheiraftercallUnlockInstallerToolboxOutdoorCameraOfflineSaveCaseNotesLook inPlatinumDoorLockIssue

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce themselves by name
  2. Confirm customers name
  3. Say they were a Virtual Field Tech
  4. Fix the issue
  5. Restart the router
  6. Place the customer on hold
  7. Ask if there was anything else they could assist with
  8. Factory Reset the bridge
  9. Confirm the callback number
  10. Submit their VFT Call Form
  11. Say an Assurance Statement
  12. Ask to place the customer on hold
  13. Rephrase the issue
  14. Say their location (city AND/OR state)
  15. Set an Agenda
  16. Read the Height Disclaimer
  17. Confirm willing to troubleshoot
  18. Confirm the issue
  19. Create their own case
  20. Verify the service address
  21. Thermostat Issue
  22. Schedule a Work Order
  23. Ask Additional Questions as needed
  24. Factory Reset Doorbell
  25. Utilize Teams
  26. Troubleshoot
  27. Confirm verbal passcode
  28. Thank the customer for holding
  29. Test Solution
  30. Swap bridge
  31. Utilize Help Lightning
  32. Power Cycle the panel
  33. Offer revenue offers
  34. Confirm at home
  35. Doorbell Issue
  36. Check chime box/ VAC-1
  37. Get Reps Case Number
  38. Networking Call
  39. Create a Shipment
  40. Thank them for calling Vivint
  41. State an empathy statement
  42. Get reps Badge Number
  43. Press their aftercall
  44. Unlock Installer Toolbox
  45. Outdoor Camera Offline
  46. Save Case Notes
  47. Look in Platinum
  48. Door Lock Issue