Look inPlatinumRestarttherouterFactoryReset thebridgeGet repsBadgeNumberConfirmathomeConfirmwilling totroubleshootUtilizeHelpLightningConfirmthecallbacknumberRead theHeightDisclaimerTestSolutionThankthem forcallingVivintTroubleshootSchedulea WorkOrderCreate aShipmentPresstheiraftercallAsk toplace thecustomeron holdPlace thecustomeron holdSaveCaseNotesRephrasethe issueConfirmtheissueAskAdditionalQuestionsas needed Submittheir VFTCall FormDoorbellIssueGet RepsCaseNumberUtilizeTeamsUnlockInstallerToolboxSay theirlocation (cityAND/ORstate)State anempathystatementSay theywere aVirtualField TechAsk if therewas anythingelse theycould assistwithThank thecustomerforholdingSwapbridgeCheckchimebox/ VAC-1ThermostatIssuePowerCycle thepanelFactoryResetDoorbellCreatetheir owncaseSay anAssuranceStatementOutdoorCameraOfflineIntroducethemselvesby nameConfirmverbalpasscodeNetworkingCallFix theissueOfferrevenueoffersConfirmcustomersnameVerify theserviceaddressDoorLockIssueSet anAgendaLook inPlatinumRestarttherouterFactoryReset thebridgeGet repsBadgeNumberConfirmathomeConfirmwilling totroubleshootUtilizeHelpLightningConfirmthecallbacknumberRead theHeightDisclaimerTestSolutionThankthem forcallingVivintTroubleshootSchedulea WorkOrderCreate aShipmentPresstheiraftercallAsk toplace thecustomeron holdPlace thecustomeron holdSaveCaseNotesRephrasethe issueConfirmtheissueAskAdditionalQuestionsas needed Submittheir VFTCall FormDoorbellIssueGet RepsCaseNumberUtilizeTeamsUnlockInstallerToolboxSay theirlocation (cityAND/ORstate)State anempathystatementSay theywere aVirtualField TechAsk if therewas anythingelse theycould assistwithThank thecustomerforholdingSwapbridgeCheckchimebox/ VAC-1ThermostatIssuePowerCycle thepanelFactoryResetDoorbellCreatetheir owncaseSay anAssuranceStatementOutdoorCameraOfflineIntroducethemselvesby nameConfirmverbalpasscodeNetworkingCallFix theissueOfferrevenueoffersConfirmcustomersnameVerify theserviceaddressDoorLockIssueSet anAgenda

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look in Platinum
  2. Restart the router
  3. Factory Reset the bridge
  4. Get reps Badge Number
  5. Confirm at home
  6. Confirm willing to troubleshoot
  7. Utilize Help Lightning
  8. Confirm the callback number
  9. Read the Height Disclaimer
  10. Test Solution
  11. Thank them for calling Vivint
  12. Troubleshoot
  13. Schedule a Work Order
  14. Create a Shipment
  15. Press their aftercall
  16. Ask to place the customer on hold
  17. Place the customer on hold
  18. Save Case Notes
  19. Rephrase the issue
  20. Confirm the issue
  21. Ask Additional Questions as needed
  22. Submit their VFT Call Form
  23. Doorbell Issue
  24. Get Reps Case Number
  25. Utilize Teams
  26. Unlock Installer Toolbox
  27. Say their location (city AND/OR state)
  28. State an empathy statement
  29. Say they were a Virtual Field Tech
  30. Ask if there was anything else they could assist with
  31. Thank the customer for holding
  32. Swap bridge
  33. Check chime box/ VAC-1
  34. Thermostat Issue
  35. Power Cycle the panel
  36. Factory Reset Doorbell
  37. Create their own case
  38. Say an Assurance Statement
  39. Outdoor Camera Offline
  40. Introduce themselves by name
  41. Confirm verbal passcode
  42. Networking Call
  43. Fix the issue
  44. Offer revenue offers
  45. Confirm customers name
  46. Verify the service address
  47. Door Lock Issue
  48. Set an Agenda