SaveCaseNotesSet anAgendaSubmittheir VFTCall FormVerify theserviceaddressCheckchimebox/ VAC-1ConfirmthecallbacknumberThankthem forcallingVivintDoorLockIssueCreatetheir owncaseFactoryReset thebridgeSay theywere aVirtualField TechGet RepsCaseNumberConfirmverbalpasscodeOfferrevenueoffersNetworkingCallConfirmtheissueOutdoorCameraOfflineConfirmcustomersnameAsk toplace thecustomeron holdSwapbridgeLook inPlatinumAskAdditionalQuestionsas needed UnlockInstallerToolboxUtilizeTeamsAsk if therewas anythingelse theycould assistwithSay theirlocation (cityAND/ORstate)DoorbellIssueIntroducethemselvesby nameCreate aShipmentThank thecustomerforholdingUtilizeHelpLightningThermostatIssueTestSolutionFactoryResetDoorbellRephrasethe issueFix theissueGet repsBadgeNumberPowerCycle thepanelConfirmwilling totroubleshootSchedulea WorkOrderRead theHeightDisclaimerTroubleshootRestarttherouterConfirmathomePlace thecustomeron holdState anempathystatementPresstheiraftercallSay anAssuranceStatementSaveCaseNotesSet anAgendaSubmittheir VFTCall FormVerify theserviceaddressCheckchimebox/ VAC-1ConfirmthecallbacknumberThankthem forcallingVivintDoorLockIssueCreatetheir owncaseFactoryReset thebridgeSay theywere aVirtualField TechGet RepsCaseNumberConfirmverbalpasscodeOfferrevenueoffersNetworkingCallConfirmtheissueOutdoorCameraOfflineConfirmcustomersnameAsk toplace thecustomeron holdSwapbridgeLook inPlatinumAskAdditionalQuestionsas needed UnlockInstallerToolboxUtilizeTeamsAsk if therewas anythingelse theycould assistwithSay theirlocation (cityAND/ORstate)DoorbellIssueIntroducethemselvesby nameCreate aShipmentThank thecustomerforholdingUtilizeHelpLightningThermostatIssueTestSolutionFactoryResetDoorbellRephrasethe issueFix theissueGet repsBadgeNumberPowerCycle thepanelConfirmwilling totroubleshootSchedulea WorkOrderRead theHeightDisclaimerTroubleshootRestarttherouterConfirmathomePlace thecustomeron holdState anempathystatementPresstheiraftercallSay anAssuranceStatement

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Save Case Notes
  2. Set an Agenda
  3. Submit their VFT Call Form
  4. Verify the service address
  5. Check chime box/ VAC-1
  6. Confirm the callback number
  7. Thank them for calling Vivint
  8. Door Lock Issue
  9. Create their own case
  10. Factory Reset the bridge
  11. Say they were a Virtual Field Tech
  12. Get Reps Case Number
  13. Confirm verbal passcode
  14. Offer revenue offers
  15. Networking Call
  16. Confirm the issue
  17. Outdoor Camera Offline
  18. Confirm customers name
  19. Ask to place the customer on hold
  20. Swap bridge
  21. Look in Platinum
  22. Ask Additional Questions as needed
  23. Unlock Installer Toolbox
  24. Utilize Teams
  25. Ask if there was anything else they could assist with
  26. Say their location (city AND/OR state)
  27. Doorbell Issue
  28. Introduce themselves by name
  29. Create a Shipment
  30. Thank the customer for holding
  31. Utilize Help Lightning
  32. Thermostat Issue
  33. Test Solution
  34. Factory Reset Doorbell
  35. Rephrase the issue
  36. Fix the issue
  37. Get reps Badge Number
  38. Power Cycle the panel
  39. Confirm willing to troubleshoot
  40. Schedule a Work Order
  41. Read the Height Disclaimer
  42. Troubleshoot
  43. Restart the router
  44. Confirm at home
  45. Place the customer on hold
  46. State an empathy statement
  47. Press their aftercall
  48. Say an Assurance Statement