DoorbellIssueCheckchimebox/ VAC-1DoorLockIssueOfferrevenueoffersRead theHeightDisclaimerTroubleshootNetworkingCallConfirmwilling totroubleshootAskAdditionalQuestionsas needed Look inPlatinumFactoryReset thebridgeUtilizeHelpLightningGet repsBadgeNumberState anempathystatementAsk toplace thecustomeron holdUnlockInstallerToolboxIntroducethemselvesby nameConfirmathomeOutdoorCameraOfflineUtilizeTeamsSchedulea WorkOrderThermostatIssueSay anAssuranceStatementSaveCaseNotesConfirmcustomersnameTestSolutionFactoryResetDoorbellSay theywere aVirtualField TechSwapbridgeConfirmtheissueConfirmverbalpasscodeSet anAgendaGet RepsCaseNumberSay theirlocation (cityAND/ORstate)Createtheir owncaseThank thecustomerforholdingFix theissueAsk if therewas anythingelse theycould assistwithRestarttherouterVerify theserviceaddressSubmittheir VFTCall FormThankthem forcallingVivintPlace thecustomeron holdPresstheiraftercallConfirmthecallbacknumberCreate aShipmentPowerCycle thepanelRephrasethe issueDoorbellIssueCheckchimebox/ VAC-1DoorLockIssueOfferrevenueoffersRead theHeightDisclaimerTroubleshootNetworkingCallConfirmwilling totroubleshootAskAdditionalQuestionsas needed Look inPlatinumFactoryReset thebridgeUtilizeHelpLightningGet repsBadgeNumberState anempathystatementAsk toplace thecustomeron holdUnlockInstallerToolboxIntroducethemselvesby nameConfirmathomeOutdoorCameraOfflineUtilizeTeamsSchedulea WorkOrderThermostatIssueSay anAssuranceStatementSaveCaseNotesConfirmcustomersnameTestSolutionFactoryResetDoorbellSay theywere aVirtualField TechSwapbridgeConfirmtheissueConfirmverbalpasscodeSet anAgendaGet RepsCaseNumberSay theirlocation (cityAND/ORstate)Createtheir owncaseThank thecustomerforholdingFix theissueAsk if therewas anythingelse theycould assistwithRestarttherouterVerify theserviceaddressSubmittheir VFTCall FormThankthem forcallingVivintPlace thecustomeron holdPresstheiraftercallConfirmthecallbacknumberCreate aShipmentPowerCycle thepanelRephrasethe issue

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
  1. Doorbell Issue
  2. Check chime box/ VAC-1
  3. Door Lock Issue
  4. Offer revenue offers
  5. Read the Height Disclaimer
  6. Troubleshoot
  7. Networking Call
  8. Confirm willing to troubleshoot
  9. Ask Additional Questions as needed
  10. Look in Platinum
  11. Factory Reset the bridge
  12. Utilize Help Lightning
  13. Get reps Badge Number
  14. State an empathy statement
  15. Ask to place the customer on hold
  16. Unlock Installer Toolbox
  17. Introduce themselves by name
  18. Confirm at home
  19. Outdoor Camera Offline
  20. Utilize Teams
  21. Schedule a Work Order
  22. Thermostat Issue
  23. Say an Assurance Statement
  24. Save Case Notes
  25. Confirm customers name
  26. Test Solution
  27. Factory Reset Doorbell
  28. Say they were a Virtual Field Tech
  29. Swap bridge
  30. Confirm the issue
  31. Confirm verbal passcode
  32. Set an Agenda
  33. Get Reps Case Number
  34. Say their location (city AND/OR state)
  35. Create their own case
  36. Thank the customer for holding
  37. Fix the issue
  38. Ask if there was anything else they could assist with
  39. Restart the router
  40. Verify the service address
  41. Submit their VFT Call Form
  42. Thank them for calling Vivint
  43. Place the customer on hold
  44. Press their aftercall
  45. Confirm the callback number
  46. Create a Shipment
  47. Power Cycle the panel
  48. Rephrase the issue