Verify theserviceaddressSwapbridgeDoorLockIssueOfferrevenueoffersAsk if therewas anythingelse theycould assistwithThank thecustomerforholdingState anempathystatementConfirmthecallbacknumberCheckchimebox/ VAC-1Confirmwilling totroubleshootSay theywere aVirtualField TechTroubleshootAsk toplace thecustomeron holdSchedulea WorkOrderDoorbellIssueConfirmtheissueCreatetheir owncaseUtilizeHelpLightningFactoryReset thebridgeTestSolutionRestarttherouterPresstheiraftercallSaveCaseNotesRephrasethe issueConfirmverbalpasscodeUnlockInstallerToolboxThermostatIssueAskAdditionalQuestionsas needed ConfirmcustomersnameUtilizeTeamsGet RepsCaseNumberOutdoorCameraOfflineSay theirlocation (cityAND/ORstate)Look inPlatinumCreate aShipmentPlace thecustomeron holdFactoryResetDoorbellConfirmathomeSay anAssuranceStatementSet anAgendaPowerCycle thepanelIntroducethemselvesby nameFix theissueGet repsBadgeNumberSubmittheir VFTCall FormNetworkingCallThankthem forcallingVivintRead theHeightDisclaimerVerify theserviceaddressSwapbridgeDoorLockIssueOfferrevenueoffersAsk if therewas anythingelse theycould assistwithThank thecustomerforholdingState anempathystatementConfirmthecallbacknumberCheckchimebox/ VAC-1Confirmwilling totroubleshootSay theywere aVirtualField TechTroubleshootAsk toplace thecustomeron holdSchedulea WorkOrderDoorbellIssueConfirmtheissueCreatetheir owncaseUtilizeHelpLightningFactoryReset thebridgeTestSolutionRestarttherouterPresstheiraftercallSaveCaseNotesRephrasethe issueConfirmverbalpasscodeUnlockInstallerToolboxThermostatIssueAskAdditionalQuestionsas needed ConfirmcustomersnameUtilizeTeamsGet RepsCaseNumberOutdoorCameraOfflineSay theirlocation (cityAND/ORstate)Look inPlatinumCreate aShipmentPlace thecustomeron holdFactoryResetDoorbellConfirmathomeSay anAssuranceStatementSet anAgendaPowerCycle thepanelIntroducethemselvesby nameFix theissueGet repsBadgeNumberSubmittheir VFTCall FormNetworkingCallThankthem forcallingVivintRead theHeightDisclaimer

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify the service address
  2. Swap bridge
  3. Door Lock Issue
  4. Offer revenue offers
  5. Ask if there was anything else they could assist with
  6. Thank the customer for holding
  7. State an empathy statement
  8. Confirm the callback number
  9. Check chime box/ VAC-1
  10. Confirm willing to troubleshoot
  11. Say they were a Virtual Field Tech
  12. Troubleshoot
  13. Ask to place the customer on hold
  14. Schedule a Work Order
  15. Doorbell Issue
  16. Confirm the issue
  17. Create their own case
  18. Utilize Help Lightning
  19. Factory Reset the bridge
  20. Test Solution
  21. Restart the router
  22. Press their aftercall
  23. Save Case Notes
  24. Rephrase the issue
  25. Confirm verbal passcode
  26. Unlock Installer Toolbox
  27. Thermostat Issue
  28. Ask Additional Questions as needed
  29. Confirm customers name
  30. Utilize Teams
  31. Get Reps Case Number
  32. Outdoor Camera Offline
  33. Say their location (city AND/OR state)
  34. Look in Platinum
  35. Create a Shipment
  36. Place the customer on hold
  37. Factory Reset Doorbell
  38. Confirm at home
  39. Say an Assurance Statement
  40. Set an Agenda
  41. Power Cycle the panel
  42. Introduce themselves by name
  43. Fix the issue
  44. Get reps Badge Number
  45. Submit their VFT Call Form
  46. Networking Call
  47. Thank them for calling Vivint
  48. Read the Height Disclaimer