PresstheiraftercallSwapbridgeSay anAssuranceStatementState anempathystatementDoorLockIssueSay theywere aVirtualField TechThermostatIssueGet repsBadgeNumberCheckchimebox/ VAC-1DoorbellIssueTroubleshootUnlockInstallerToolboxTestSolutionFactoryReset thebridgeSet anAgendaThankthem forcallingVivintConfirmverbalpasscodeOutdoorCameraOfflineConfirmtheissueAsk toplace thecustomeron holdNetworkingCallSaveCaseNotesSubmittheir VFTCall FormCreate aShipmentPlace thecustomeron holdUtilizeHelpLightningAskAdditionalQuestionsas needed ConfirmthecallbacknumberOfferrevenueoffersRephrasethe issueConfirmcustomersnameVerify theserviceaddressConfirmathomeRead theHeightDisclaimerThank thecustomerforholdingConfirmwilling totroubleshootAsk if therewas anythingelse theycould assistwithRestarttherouterSchedulea WorkOrderLook inPlatinumFactoryResetDoorbellGet RepsCaseNumberCreatetheir owncaseSay theirlocation (cityAND/ORstate)UtilizeTeamsPowerCycle thepanelFix theissueIntroducethemselvesby namePresstheiraftercallSwapbridgeSay anAssuranceStatementState anempathystatementDoorLockIssueSay theywere aVirtualField TechThermostatIssueGet repsBadgeNumberCheckchimebox/ VAC-1DoorbellIssueTroubleshootUnlockInstallerToolboxTestSolutionFactoryReset thebridgeSet anAgendaThankthem forcallingVivintConfirmverbalpasscodeOutdoorCameraOfflineConfirmtheissueAsk toplace thecustomeron holdNetworkingCallSaveCaseNotesSubmittheir VFTCall FormCreate aShipmentPlace thecustomeron holdUtilizeHelpLightningAskAdditionalQuestionsas needed ConfirmthecallbacknumberOfferrevenueoffersRephrasethe issueConfirmcustomersnameVerify theserviceaddressConfirmathomeRead theHeightDisclaimerThank thecustomerforholdingConfirmwilling totroubleshootAsk if therewas anythingelse theycould assistwithRestarttherouterSchedulea WorkOrderLook inPlatinumFactoryResetDoorbellGet RepsCaseNumberCreatetheir owncaseSay theirlocation (cityAND/ORstate)UtilizeTeamsPowerCycle thepanelFix theissueIntroducethemselvesby name

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Press their aftercall
  2. Swap bridge
  3. Say an Assurance Statement
  4. State an empathy statement
  5. Door Lock Issue
  6. Say they were a Virtual Field Tech
  7. Thermostat Issue
  8. Get reps Badge Number
  9. Check chime box/ VAC-1
  10. Doorbell Issue
  11. Troubleshoot
  12. Unlock Installer Toolbox
  13. Test Solution
  14. Factory Reset the bridge
  15. Set an Agenda
  16. Thank them for calling Vivint
  17. Confirm verbal passcode
  18. Outdoor Camera Offline
  19. Confirm the issue
  20. Ask to place the customer on hold
  21. Networking Call
  22. Save Case Notes
  23. Submit their VFT Call Form
  24. Create a Shipment
  25. Place the customer on hold
  26. Utilize Help Lightning
  27. Ask Additional Questions as needed
  28. Confirm the callback number
  29. Offer revenue offers
  30. Rephrase the issue
  31. Confirm customers name
  32. Verify the service address
  33. Confirm at home
  34. Read the Height Disclaimer
  35. Thank the customer for holding
  36. Confirm willing to troubleshoot
  37. Ask if there was anything else they could assist with
  38. Restart the router
  39. Schedule a Work Order
  40. Look in Platinum
  41. Factory Reset Doorbell
  42. Get Reps Case Number
  43. Create their own case
  44. Say their location (city AND/OR state)
  45. Utilize Teams
  46. Power Cycle the panel
  47. Fix the issue
  48. Introduce themselves by name