ConfirmtheissuePresstheiraftercallCreate aShipmentSay theirlocation (cityAND/ORstate)AskAdditionalQuestionsas needed DoorbellIssueConfirmathomeNetworkingCallRephrasethe issueRead theHeightDisclaimerFactoryResetDoorbellUtilizeHelpLightningFactoryReset thebridgeThankthem forcallingVivintTroubleshootSubmittheir VFTCall FormConfirmthecallbacknumberSet anAgendaUnlockInstallerToolboxOfferrevenueoffersSchedulea WorkOrderRestarttherouterPlace thecustomeron holdVerify theserviceaddressSay theywere aVirtualField TechGet RepsCaseNumberIntroducethemselvesby nameAsk toplace thecustomeron holdTestSolutionConfirmwilling totroubleshootGet repsBadgeNumberThank thecustomerforholdingConfirmverbalpasscodeUtilizeTeamsSay anAssuranceStatementLook inPlatinumState anempathystatementAsk if therewas anythingelse theycould assistwithSwapbridgeSaveCaseNotesOutdoorCameraOfflineCheckchimebox/ VAC-1ConfirmcustomersnameCreatetheir owncasePowerCycle thepanelThermostatIssueFix theissueDoorLockIssueConfirmtheissuePresstheiraftercallCreate aShipmentSay theirlocation (cityAND/ORstate)AskAdditionalQuestionsas needed DoorbellIssueConfirmathomeNetworkingCallRephrasethe issueRead theHeightDisclaimerFactoryResetDoorbellUtilizeHelpLightningFactoryReset thebridgeThankthem forcallingVivintTroubleshootSubmittheir VFTCall FormConfirmthecallbacknumberSet anAgendaUnlockInstallerToolboxOfferrevenueoffersSchedulea WorkOrderRestarttherouterPlace thecustomeron holdVerify theserviceaddressSay theywere aVirtualField TechGet RepsCaseNumberIntroducethemselvesby nameAsk toplace thecustomeron holdTestSolutionConfirmwilling totroubleshootGet repsBadgeNumberThank thecustomerforholdingConfirmverbalpasscodeUtilizeTeamsSay anAssuranceStatementLook inPlatinumState anempathystatementAsk if therewas anythingelse theycould assistwithSwapbridgeSaveCaseNotesOutdoorCameraOfflineCheckchimebox/ VAC-1ConfirmcustomersnameCreatetheir owncasePowerCycle thepanelThermostatIssueFix theissueDoorLockIssue

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Confirm the issue
  2. Press their aftercall
  3. Create a Shipment
  4. Say their location (city AND/OR state)
  5. Ask Additional Questions as needed
  6. Doorbell Issue
  7. Confirm at home
  8. Networking Call
  9. Rephrase the issue
  10. Read the Height Disclaimer
  11. Factory Reset Doorbell
  12. Utilize Help Lightning
  13. Factory Reset the bridge
  14. Thank them for calling Vivint
  15. Troubleshoot
  16. Submit their VFT Call Form
  17. Confirm the callback number
  18. Set an Agenda
  19. Unlock Installer Toolbox
  20. Offer revenue offers
  21. Schedule a Work Order
  22. Restart the router
  23. Place the customer on hold
  24. Verify the service address
  25. Say they were a Virtual Field Tech
  26. Get Reps Case Number
  27. Introduce themselves by name
  28. Ask to place the customer on hold
  29. Test Solution
  30. Confirm willing to troubleshoot
  31. Get reps Badge Number
  32. Thank the customer for holding
  33. Confirm verbal passcode
  34. Utilize Teams
  35. Say an Assurance Statement
  36. Look in Platinum
  37. State an empathy statement
  38. Ask if there was anything else they could assist with
  39. Swap bridge
  40. Save Case Notes
  41. Outdoor Camera Offline
  42. Check chime box/ VAC-1
  43. Confirm customers name
  44. Create their own case
  45. Power Cycle the panel
  46. Thermostat Issue
  47. Fix the issue
  48. Door Lock Issue