FactoryReset thebridgeNetworkingCallGet RepsCaseNumberAskAdditionalQuestionsas needed Ask if therewas anythingelse theycould assistwithTestSolutionOfferrevenueoffersThank thecustomerforholdingRephrasethe issueConfirmcustomersnameSet anAgendaThermostatIssueUtilizeHelpLightningVerify theserviceaddressDoorLockIssueTroubleshootPresstheiraftercallConfirmwilling totroubleshootConfirmverbalpasscodeIntroducethemselvesby nameFix theissueCheckchimebox/ VAC-1SwapbridgeOutdoorCameraOfflineFactoryResetDoorbellConfirmtheissueCreate aShipmentCreatetheir owncaseSchedulea WorkOrderUnlockInstallerToolboxPlace thecustomeron holdUtilizeTeamsPowerCycle thepanelSay theirlocation (cityAND/ORstate)Submittheir VFTCall FormRestarttherouterLook inPlatinumState anempathystatementSay anAssuranceStatementRead theHeightDisclaimerGet repsBadgeNumberSaveCaseNotesDoorbellIssueAsk toplace thecustomeron holdSay theywere aVirtualField TechConfirmathomeThankthem forcallingVivintConfirmthecallbacknumberFactoryReset thebridgeNetworkingCallGet RepsCaseNumberAskAdditionalQuestionsas needed Ask if therewas anythingelse theycould assistwithTestSolutionOfferrevenueoffersThank thecustomerforholdingRephrasethe issueConfirmcustomersnameSet anAgendaThermostatIssueUtilizeHelpLightningVerify theserviceaddressDoorLockIssueTroubleshootPresstheiraftercallConfirmwilling totroubleshootConfirmverbalpasscodeIntroducethemselvesby nameFix theissueCheckchimebox/ VAC-1SwapbridgeOutdoorCameraOfflineFactoryResetDoorbellConfirmtheissueCreate aShipmentCreatetheir owncaseSchedulea WorkOrderUnlockInstallerToolboxPlace thecustomeron holdUtilizeTeamsPowerCycle thepanelSay theirlocation (cityAND/ORstate)Submittheir VFTCall FormRestarttherouterLook inPlatinumState anempathystatementSay anAssuranceStatementRead theHeightDisclaimerGet repsBadgeNumberSaveCaseNotesDoorbellIssueAsk toplace thecustomeron holdSay theywere aVirtualField TechConfirmathomeThankthem forcallingVivintConfirmthecallbacknumber

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Factory Reset the bridge
  2. Networking Call
  3. Get Reps Case Number
  4. Ask Additional Questions as needed
  5. Ask if there was anything else they could assist with
  6. Test Solution
  7. Offer revenue offers
  8. Thank the customer for holding
  9. Rephrase the issue
  10. Confirm customers name
  11. Set an Agenda
  12. Thermostat Issue
  13. Utilize Help Lightning
  14. Verify the service address
  15. Door Lock Issue
  16. Troubleshoot
  17. Press their aftercall
  18. Confirm willing to troubleshoot
  19. Confirm verbal passcode
  20. Introduce themselves by name
  21. Fix the issue
  22. Check chime box/ VAC-1
  23. Swap bridge
  24. Outdoor Camera Offline
  25. Factory Reset Doorbell
  26. Confirm the issue
  27. Create a Shipment
  28. Create their own case
  29. Schedule a Work Order
  30. Unlock Installer Toolbox
  31. Place the customer on hold
  32. Utilize Teams
  33. Power Cycle the panel
  34. Say their location (city AND/OR state)
  35. Submit their VFT Call Form
  36. Restart the router
  37. Look in Platinum
  38. State an empathy statement
  39. Say an Assurance Statement
  40. Read the Height Disclaimer
  41. Get reps Badge Number
  42. Save Case Notes
  43. Doorbell Issue
  44. Ask to place the customer on hold
  45. Say they were a Virtual Field Tech
  46. Confirm at home
  47. Thank them for calling Vivint
  48. Confirm the callback number