Rephrasethe issueFix theissueConfirmathomeGet repsBadgeNumberSay theirlocation (cityAND/ORstate)Introducethemselvesby nameThermostatIssuePowerCycle thepanelConfirmthecallbacknumberSchedulea WorkOrderThank thecustomerforholdingFactoryReset thebridgeSubmittheir VFTCall FormSwapbridgeTestSolutionConfirmverbalpasscodeUtilizeTeamsUtilizeHelpLightningCreate aShipmentAsk if therewas anythingelse theycould assistwithFactoryResetDoorbellConfirmtheissueSay anAssuranceStatementAskAdditionalQuestionsas needed NetworkingCallUnlockInstallerToolboxSay theywere aVirtualField TechCreatetheir owncaseSaveCaseNotesOutdoorCameraOfflineAsk toplace thecustomeron holdConfirmwilling totroubleshootCheckchimebox/ VAC-1Thankthem forcallingVivintRead theHeightDisclaimerLook inPlatinumRestarttherouterDoorLockIssueOfferrevenueoffersVerify theserviceaddressGet RepsCaseNumberDoorbellIssueTroubleshootPresstheiraftercallSet anAgendaConfirmcustomersnameState anempathystatementPlace thecustomeron holdRephrasethe issueFix theissueConfirmathomeGet repsBadgeNumberSay theirlocation (cityAND/ORstate)Introducethemselvesby nameThermostatIssuePowerCycle thepanelConfirmthecallbacknumberSchedulea WorkOrderThank thecustomerforholdingFactoryReset thebridgeSubmittheir VFTCall FormSwapbridgeTestSolutionConfirmverbalpasscodeUtilizeTeamsUtilizeHelpLightningCreate aShipmentAsk if therewas anythingelse theycould assistwithFactoryResetDoorbellConfirmtheissueSay anAssuranceStatementAskAdditionalQuestionsas needed NetworkingCallUnlockInstallerToolboxSay theywere aVirtualField TechCreatetheir owncaseSaveCaseNotesOutdoorCameraOfflineAsk toplace thecustomeron holdConfirmwilling totroubleshootCheckchimebox/ VAC-1Thankthem forcallingVivintRead theHeightDisclaimerLook inPlatinumRestarttherouterDoorLockIssueOfferrevenueoffersVerify theserviceaddressGet RepsCaseNumberDoorbellIssueTroubleshootPresstheiraftercallSet anAgendaConfirmcustomersnameState anempathystatementPlace thecustomeron hold

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rephrase the issue
  2. Fix the issue
  3. Confirm at home
  4. Get reps Badge Number
  5. Say their location (city AND/OR state)
  6. Introduce themselves by name
  7. Thermostat Issue
  8. Power Cycle the panel
  9. Confirm the callback number
  10. Schedule a Work Order
  11. Thank the customer for holding
  12. Factory Reset the bridge
  13. Submit their VFT Call Form
  14. Swap bridge
  15. Test Solution
  16. Confirm verbal passcode
  17. Utilize Teams
  18. Utilize Help Lightning
  19. Create a Shipment
  20. Ask if there was anything else they could assist with
  21. Factory Reset Doorbell
  22. Confirm the issue
  23. Say an Assurance Statement
  24. Ask Additional Questions as needed
  25. Networking Call
  26. Unlock Installer Toolbox
  27. Say they were a Virtual Field Tech
  28. Create their own case
  29. Save Case Notes
  30. Outdoor Camera Offline
  31. Ask to place the customer on hold
  32. Confirm willing to troubleshoot
  33. Check chime box/ VAC-1
  34. Thank them for calling Vivint
  35. Read the Height Disclaimer
  36. Look in Platinum
  37. Restart the router
  38. Door Lock Issue
  39. Offer revenue offers
  40. Verify the service address
  41. Get Reps Case Number
  42. Doorbell Issue
  43. Troubleshoot
  44. Press their aftercall
  45. Set an Agenda
  46. Confirm customers name
  47. State an empathy statement
  48. Place the customer on hold