Fix theissueRead theHeightDisclaimerSubmittheir VFTCall FormCheckchimebox/ VAC-1FactoryResetDoorbellRephrasethe issueOutdoorCameraOfflineAskAdditionalQuestionsas needed ConfirmathomeSaveCaseNotesDoorbellIssueCreatetheir owncaseConfirmthecallbacknumberConfirmtheissueSchedulea WorkOrderAsk if therewas anythingelse theycould assistwithThankthem forcallingVivintAsk toplace thecustomeron holdUnlockInstallerToolboxIntroducethemselvesby namePowerCycle thepanelCreate aShipmentSwapbridgeGet RepsCaseNumberFactoryReset thebridgeOfferrevenueoffersSay anAssuranceStatementRestarttherouterVerify theserviceaddressTroubleshootNetworkingCallUtilizeHelpLightningUtilizeTeamsLook inPlatinumDoorLockIssueTestSolutionThermostatIssueSet anAgendaState anempathystatementSay theywere aVirtualField TechThank thecustomerforholdingConfirmwilling totroubleshootPlace thecustomeron holdConfirmcustomersnameSay theirlocation (cityAND/ORstate)ConfirmverbalpasscodeGet repsBadgeNumberPresstheiraftercallFix theissueRead theHeightDisclaimerSubmittheir VFTCall FormCheckchimebox/ VAC-1FactoryResetDoorbellRephrasethe issueOutdoorCameraOfflineAskAdditionalQuestionsas needed ConfirmathomeSaveCaseNotesDoorbellIssueCreatetheir owncaseConfirmthecallbacknumberConfirmtheissueSchedulea WorkOrderAsk if therewas anythingelse theycould assistwithThankthem forcallingVivintAsk toplace thecustomeron holdUnlockInstallerToolboxIntroducethemselvesby namePowerCycle thepanelCreate aShipmentSwapbridgeGet RepsCaseNumberFactoryReset thebridgeOfferrevenueoffersSay anAssuranceStatementRestarttherouterVerify theserviceaddressTroubleshootNetworkingCallUtilizeHelpLightningUtilizeTeamsLook inPlatinumDoorLockIssueTestSolutionThermostatIssueSet anAgendaState anempathystatementSay theywere aVirtualField TechThank thecustomerforholdingConfirmwilling totroubleshootPlace thecustomeron holdConfirmcustomersnameSay theirlocation (cityAND/ORstate)ConfirmverbalpasscodeGet repsBadgeNumberPresstheiraftercall

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fix the issue
  2. Read the Height Disclaimer
  3. Submit their VFT Call Form
  4. Check chime box/ VAC-1
  5. Factory Reset Doorbell
  6. Rephrase the issue
  7. Outdoor Camera Offline
  8. Ask Additional Questions as needed
  9. Confirm at home
  10. Save Case Notes
  11. Doorbell Issue
  12. Create their own case
  13. Confirm the callback number
  14. Confirm the issue
  15. Schedule a Work Order
  16. Ask if there was anything else they could assist with
  17. Thank them for calling Vivint
  18. Ask to place the customer on hold
  19. Unlock Installer Toolbox
  20. Introduce themselves by name
  21. Power Cycle the panel
  22. Create a Shipment
  23. Swap bridge
  24. Get Reps Case Number
  25. Factory Reset the bridge
  26. Offer revenue offers
  27. Say an Assurance Statement
  28. Restart the router
  29. Verify the service address
  30. Troubleshoot
  31. Networking Call
  32. Utilize Help Lightning
  33. Utilize Teams
  34. Look in Platinum
  35. Door Lock Issue
  36. Test Solution
  37. Thermostat Issue
  38. Set an Agenda
  39. State an empathy statement
  40. Say they were a Virtual Field Tech
  41. Thank the customer for holding
  42. Confirm willing to troubleshoot
  43. Place the customer on hold
  44. Confirm customers name
  45. Say their location (city AND/OR state)
  46. Confirm verbal passcode
  47. Get reps Badge Number
  48. Press their aftercall