Checkchimebox/ VAC-1NetworkingCallPlace thecustomeron holdGet repsBadgeNumberOutdoorCameraOfflineUnlockInstallerToolboxAskAdditionalQuestionsas needed UtilizeHelpLightningSubmittheir VFTCall FormRead theHeightDisclaimerThermostatIssuePowerCycle thepanelTroubleshootSay theywere aVirtualField TechAsk if therewas anythingelse theycould assistwithSaveCaseNotesGet RepsCaseNumberUtilizeTeamsSay theirlocation (cityAND/ORstate)FactoryResetDoorbellRephrasethe issueOfferrevenueoffersSay anAssuranceStatementConfirmcustomersnameLook inPlatinumConfirmthecallbacknumberSchedulea WorkOrderConfirmwilling totroubleshootFix theissueTestSolutionSwapbridgeConfirmtheissueState anempathystatementIntroducethemselvesby nameCreate aShipmentDoorbellIssueThank thecustomerforholdingRestarttherouterFactoryReset thebridgeCreatetheir owncaseConfirmverbalpasscodeVerify theserviceaddressAsk toplace thecustomeron holdSet anAgendaConfirmathomeDoorLockIssuePresstheiraftercallThankthem forcallingVivintCheckchimebox/ VAC-1NetworkingCallPlace thecustomeron holdGet repsBadgeNumberOutdoorCameraOfflineUnlockInstallerToolboxAskAdditionalQuestionsas needed UtilizeHelpLightningSubmittheir VFTCall FormRead theHeightDisclaimerThermostatIssuePowerCycle thepanelTroubleshootSay theywere aVirtualField TechAsk if therewas anythingelse theycould assistwithSaveCaseNotesGet RepsCaseNumberUtilizeTeamsSay theirlocation (cityAND/ORstate)FactoryResetDoorbellRephrasethe issueOfferrevenueoffersSay anAssuranceStatementConfirmcustomersnameLook inPlatinumConfirmthecallbacknumberSchedulea WorkOrderConfirmwilling totroubleshootFix theissueTestSolutionSwapbridgeConfirmtheissueState anempathystatementIntroducethemselvesby nameCreate aShipmentDoorbellIssueThank thecustomerforholdingRestarttherouterFactoryReset thebridgeCreatetheir owncaseConfirmverbalpasscodeVerify theserviceaddressAsk toplace thecustomeron holdSet anAgendaConfirmathomeDoorLockIssuePresstheiraftercallThankthem forcallingVivint

DID THEY... - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check chime box/ VAC-1
  2. Networking Call
  3. Place the customer on hold
  4. Get reps Badge Number
  5. Outdoor Camera Offline
  6. Unlock Installer Toolbox
  7. Ask Additional Questions as needed
  8. Utilize Help Lightning
  9. Submit their VFT Call Form
  10. Read the Height Disclaimer
  11. Thermostat Issue
  12. Power Cycle the panel
  13. Troubleshoot
  14. Say they were a Virtual Field Tech
  15. Ask if there was anything else they could assist with
  16. Save Case Notes
  17. Get Reps Case Number
  18. Utilize Teams
  19. Say their location (city AND/OR state)
  20. Factory Reset Doorbell
  21. Rephrase the issue
  22. Offer revenue offers
  23. Say an Assurance Statement
  24. Confirm customers name
  25. Look in Platinum
  26. Confirm the callback number
  27. Schedule a Work Order
  28. Confirm willing to troubleshoot
  29. Fix the issue
  30. Test Solution
  31. Swap bridge
  32. Confirm the issue
  33. State an empathy statement
  34. Introduce themselves by name
  35. Create a Shipment
  36. Doorbell Issue
  37. Thank the customer for holding
  38. Restart the router
  39. Factory Reset the bridge
  40. Create their own case
  41. Confirm verbal passcode
  42. Verify the service address
  43. Ask to place the customer on hold
  44. Set an Agenda
  45. Confirm at home
  46. Door Lock Issue
  47. Press their aftercall
  48. Thank them for calling Vivint