Restoration: Wespecialise inbringing your fireor water-damageditems back to life.What is our job?Sum Insured:This is themaximumamount we willpay for yourclaim. What is it?Dehumidifier:I'm a machinethat dries outa damp room.What am I?ImpactDamage: A carjust hit yourfence. Whatkind of damageis this?Breakage ofGlass: A cricketball just wentthrough yourwindow. What isthis event called?Food Spoilage:Your power wentout and your fridgeis full of sad,smelly food. Whatis this called?Decision Letter:We send you thisto officially tellyou the outcomeof your claim.What is it?Fittings: I'ma curtain ora carpet.What am I?AuthorisedPerson on Claim:I can speak to theinsurer on yourbehalf. Who amI?CIU: What isthe three-letteracronym for the'ClaimsInvestigationUnit'?Escape of Liquid:A washingmachine hosebursts and floodsthe laundry. Whatis this eventcalled?CAT Event: Ahuge hailstormhas affected anentire suburb.What do insurerscall this?Certificate ofCurrency: I'm theproof that yourinsurance is activeon a certain date.What am I?Policyholder:I'm the personwho owns theinsurancepolicy. Who amI?Asbestos: I'm ahazardousmaterial foundin olderbuildings. Whatam I?Contents:These are allthe movablethings insideyour home.What are they?Theft:Someone brokein and stoleyour TV. Whatis this eventcalled?Storm: I bringstrong winds,heavy rain, andsometimes hail.What am I?Decline: This iswhat we dowhen yourclaim is notcovered. Whatis it?Replacement:We give you anew oneinstead of fixingthe old one.What is this?Invoice: Youreceive thisbill after thework is done.What is it?Hail: I'm icy andI fall from thesky, dentingcars and roofs.What am I?Recoveries: Wechase the personwho caused thedamage to get ourmoney back. Whatis this departmentcalled?Policy: This isyour contractwith theinsurancecompany. Whatis it?Complaint: Youmake one ofthese whenyou're unhappywith the service.What is it?Pre-existingDamage: Thisdamage was therebefore the insuredevent happened.What is it?Underwriting: We'rethe department thatdecides whether tooffer you insuranceand at what price.What are we?Maintenance:You do this tokeep yourproperty ingood condition.What is it?Product DisclosureStatement (PDS):I'm the bigdocument thatexplains everythingabout your policy.What am I?Fixtures: I'ma built-inwardrobe ora light fitting.What am I?Lightning: I'm abright flashduring a stormthat can fry yourelectronics.What am I?Engineer's Report:I'm a technicaldocument thatexplains the causeof structuraldamage. What amI?Accept: If youare happywith the offer,you do this.What is it?Nil Opportunity toInspect: Wecouldn't see thedamage before itwas repaired.What is thissituation called?Sum InsuredSafeguard: I'm anextra percentageof cover to protectyou from beingunderinsured.What am I?Storm Chaser: Ifollow wild weatherand offer to fixyour roof,sometimesunethically. Whoam I?Wear and Tear:I'm the gradualdamage thathappens overtime. What amI?Mould: I grow indamp placesand can be badfor your health.What am I?Lodgement:This is the firststep of makinga claim. Whatis it?EOO: What isthe three-letteracronym for'Evidence ofOwnership'?Variation: Thisis a change tothe agreedscope of works.What is it?Personal Effects:These are thethings you carrywith you, like yourphone and wallet.What are they?BeValued: I'ma tool used tovalue contentsitems. What ismy name?Cash Settlement:We give youmoney instead ofrepairing orreplacing. Whatis this?Earth Movement:The groundbeneath yourhouse shifts andcauses cracks.What is this?Repairs: Wefix yourdamageditems. Whatare we?Fire: I'm hot,I'm fast, andI can be verydestructive.What am I?Scope of WorksDispute: Thebuilder and theinsurer disagreeon the repair plan.What is thiscalled?HomeAssessor: I visityour home tosee thedamage. Whoam I?Make Safe: We dothis to preventfurther damage,like putting a tarpon a damagedroof. What is thisaction called?Genesys: I'm thephone systemused to talk tocustomers.What is myname?Flood: I'm whathappens whena riveroverflows itsbanks. Whatam I?TemporaryAccommodation:Your house isunlivable, so wepay for you to staysomewhere else.What is this called?Quote: Atradespersongives you thisdocument withan estimatedcost. What is it?Premium: Youpay this to keepyour insuranceactive. What isit?Loss Adjuster: I'man independentexpert whoinvestigatescomplex claims.Who am I?Non-MatchingPolicy: Your policydoesn't cover therepair ofundamaged parts tomake them match.What is this?Reject: If youdon't agree withour decision,you can do this.What is it?Plumber:You call mewhen a pipebursts. Whoam I?MaliciousDamage:Someonedeliberatelyvandalised yourproperty. What isthis?Excess: Youpay me whenyou make aclaim. Whatam I?ClaimsManager: I'm theleader of theteam handlingyour claim. Whoam I?Roofer: Youcall me whenyour roof isleaking. Whoam I?IVAA: What isthe four-letteracronym for'InsuranceValue andAssessment'?Inventory ofLoss: You listall yourdamaged itemson me. Whatam I?BuilderAssessmentReport: A builderwrites to me todetail the damageand repair costs.What am I?AccidentalDamage: Youdropped yourlaptop down thestairs. What isthis?Commercial Storage:You need to put yourbelongingssomewhere safewhile your house isrepaired. Where dothey go?Restoration: Wespecialise inbringing your fireor water-damageditems back to life.What is our job?Sum Insured:This is themaximumamount we willpay for yourclaim. What is it?Dehumidifier:I'm a machinethat dries outa damp room.What am I?ImpactDamage: A carjust hit yourfence. Whatkind of damageis this?Breakage ofGlass: A cricketball just wentthrough yourwindow. What isthis event called?Food Spoilage:Your power wentout and your fridgeis full of sad,smelly food. Whatis this called?Decision Letter:We send you thisto officially tellyou the outcomeof your claim.What is it?Fittings: I'ma curtain ora carpet.What am I?AuthorisedPerson on Claim:I can speak to theinsurer on yourbehalf. Who amI?CIU: What isthe three-letteracronym for the'ClaimsInvestigationUnit'?Escape of Liquid:A washingmachine hosebursts and floodsthe laundry. Whatis this eventcalled?CAT Event: Ahuge hailstormhas affected anentire suburb.What do insurerscall this?Certificate ofCurrency: I'm theproof that yourinsurance is activeon a certain date.What am I?Policyholder:I'm the personwho owns theinsurancepolicy. Who amI?Asbestos: I'm ahazardousmaterial foundin olderbuildings. Whatam I?Contents:These are allthe movablethings insideyour home.What are they?Theft:Someone brokein and stoleyour TV. Whatis this eventcalled?Storm: I bringstrong winds,heavy rain, andsometimes hail.What am I?Decline: This iswhat we dowhen yourclaim is notcovered. Whatis it?Replacement:We give you anew oneinstead of fixingthe old one.What is this?Invoice: Youreceive thisbill after thework is done.What is it?Hail: I'm icy andI fall from thesky, dentingcars and roofs.What am I?Recoveries: Wechase the personwho caused thedamage to get ourmoney back. Whatis this departmentcalled?Policy: This isyour contractwith theinsurancecompany. Whatis it?Complaint: Youmake one ofthese whenyou're unhappywith the service.What is it?Pre-existingDamage: Thisdamage was therebefore the insuredevent happened.What is it?Underwriting: We'rethe department thatdecides whether tooffer you insuranceand at what price.What are we?Maintenance:You do this tokeep yourproperty ingood condition.What is it?Product DisclosureStatement (PDS):I'm the bigdocument thatexplains everythingabout your policy.What am I?Fixtures: I'ma built-inwardrobe ora light fitting.What am I?Lightning: I'm abright flashduring a stormthat can fry yourelectronics.What am I?Engineer's Report:I'm a technicaldocument thatexplains the causeof structuraldamage. What amI?Accept: If youare happywith the offer,you do this.What is it?Nil Opportunity toInspect: Wecouldn't see thedamage before itwas repaired.What is thissituation called?Sum InsuredSafeguard: I'm anextra percentageof cover to protectyou from beingunderinsured.What am I?Storm Chaser: Ifollow wild weatherand offer to fixyour roof,sometimesunethically. Whoam I?Wear and Tear:I'm the gradualdamage thathappens overtime. What amI?Mould: I grow indamp placesand can be badfor your health.What am I?Lodgement:This is the firststep of makinga claim. Whatis it?EOO: What isthe three-letteracronym for'Evidence ofOwnership'?Variation: Thisis a change tothe agreedscope of works.What is it?Personal Effects:These are thethings you carrywith you, like yourphone and wallet.What are they?BeValued: I'ma tool used tovalue contentsitems. What ismy name?Cash Settlement:We give youmoney instead ofrepairing orreplacing. Whatis this?Earth Movement:The groundbeneath yourhouse shifts andcauses cracks.What is this?Repairs: Wefix yourdamageditems. Whatare we?Fire: I'm hot,I'm fast, andI can be verydestructive.What am I?Scope of WorksDispute: Thebuilder and theinsurer disagreeon the repair plan.What is thiscalled?HomeAssessor: I visityour home tosee thedamage. Whoam I?Make Safe: We dothis to preventfurther damage,like putting a tarpon a damagedroof. What is thisaction called?Genesys: I'm thephone systemused to talk tocustomers.What is myname?Flood: I'm whathappens whena riveroverflows itsbanks. Whatam I?TemporaryAccommodation:Your house isunlivable, so wepay for you to staysomewhere else.What is this called?Quote: Atradespersongives you thisdocument withan estimatedcost. What is it?Premium: Youpay this to keepyour insuranceactive. What isit?Loss Adjuster: I'man independentexpert whoinvestigatescomplex claims.Who am I?Non-MatchingPolicy: Your policydoesn't cover therepair ofundamaged parts tomake them match.What is this?Reject: If youdon't agree withour decision,you can do this.What is it?Plumber:You call mewhen a pipebursts. Whoam I?MaliciousDamage:Someonedeliberatelyvandalised yourproperty. What isthis?Excess: Youpay me whenyou make aclaim. Whatam I?ClaimsManager: I'm theleader of theteam handlingyour claim. Whoam I?Roofer: Youcall me whenyour roof isleaking. Whoam I?IVAA: What isthe four-letteracronym for'InsuranceValue andAssessment'?Inventory ofLoss: You listall yourdamaged itemson me. Whatam I?BuilderAssessmentReport: A builderwrites to me todetail the damageand repair costs.What am I?AccidentalDamage: Youdropped yourlaptop down thestairs. What isthis?Commercial Storage:You need to put yourbelongingssomewhere safewhile your house isrepaired. Where dothey go?

HiYA Christmas Event - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restoration: We specialise in bringing your fire or water-damaged items back to life. What is our job?
  2. Sum Insured: This is the maximum amount we will pay for your claim. What is it?
  3. Dehumidifier: I'm a machine that dries out a damp room. What am I?
  4. Impact Damage: A car just hit your fence. What kind of damage is this?
  5. Breakage of Glass: A cricket ball just went through your window. What is this event called?
  6. Food Spoilage: Your power went out and your fridge is full of sad, smelly food. What is this called?
  7. Decision Letter: We send you this to officially tell you the outcome of your claim. What is it?
  8. Fittings: I'm a curtain or a carpet. What am I?
  9. Authorised Person on Claim: I can speak to the insurer on your behalf. Who am I?
  10. CIU: What is the three-letter acronym for the 'Claims Investigation Unit'?
  11. Escape of Liquid: A washing machine hose bursts and floods the laundry. What is this event called?
  12. CAT Event: A huge hailstorm has affected an entire suburb. What do insurers call this?
  13. Certificate of Currency: I'm the proof that your insurance is active on a certain date. What am I?
  14. Policyholder: I'm the person who owns the insurance policy. Who am I?
  15. Asbestos: I'm a hazardous material found in older buildings. What am I?
  16. Contents: These are all the movable things inside your home. What are they?
  17. Theft: Someone broke in and stole your TV. What is this event called?
  18. Storm: I bring strong winds, heavy rain, and sometimes hail. What am I?
  19. Decline: This is what we do when your claim is not covered. What is it?
  20. Replacement: We give you a new one instead of fixing the old one. What is this?
  21. Invoice: You receive this bill after the work is done. What is it?
  22. Hail: I'm icy and I fall from the sky, denting cars and roofs. What am I?
  23. Recoveries: We chase the person who caused the damage to get our money back. What is this department called?
  24. Policy: This is your contract with the insurance company. What is it?
  25. Complaint: You make one of these when you're unhappy with the service. What is it?
  26. Pre-existing Damage: This damage was there before the insured event happened. What is it?
  27. Underwriting: We're the department that decides whether to offer you insurance and at what price. What are we?
  28. Maintenance: You do this to keep your property in good condition. What is it?
  29. Product Disclosure Statement (PDS): I'm the big document that explains everything about your policy. What am I?
  30. Fixtures: I'm a built-in wardrobe or a light fitting. What am I?
  31. Lightning: I'm a bright flash during a storm that can fry your electronics. What am I?
  32. Engineer's Report: I'm a technical document that explains the cause of structural damage. What am I?
  33. Accept: If you are happy with the offer, you do this. What is it?
  34. Nil Opportunity to Inspect: We couldn't see the damage before it was repaired. What is this situation called?
  35. Sum Insured Safeguard: I'm an extra percentage of cover to protect you from being underinsured. What am I?
  36. Storm Chaser: I follow wild weather and offer to fix your roof, sometimes unethically. Who am I?
  37. Wear and Tear: I'm the gradual damage that happens over time. What am I?
  38. Mould: I grow in damp places and can be bad for your health. What am I?
  39. Lodgement: This is the first step of making a claim. What is it?
  40. EOO: What is the three-letter acronym for 'Evidence of Ownership'?
  41. Variation: This is a change to the agreed scope of works. What is it?
  42. Personal Effects: These are the things you carry with you, like your phone and wallet. What are they?
  43. BeValued: I'm a tool used to value contents items. What is my name?
  44. Cash Settlement: We give you money instead of repairing or replacing. What is this?
  45. Earth Movement: The ground beneath your house shifts and causes cracks. What is this?
  46. Repairs: We fix your damaged items. What are we?
  47. Fire: I'm hot, I'm fast, and I can be very destructive. What am I?
  48. Scope of Works Dispute: The builder and the insurer disagree on the repair plan. What is this called?
  49. Home Assessor: I visit your home to see the damage. Who am I?
  50. Make Safe: We do this to prevent further damage, like putting a tarp on a damaged roof. What is this action called?
  51. Genesys: I'm the phone system used to talk to customers. What is my name?
  52. Flood: I'm what happens when a river overflows its banks. What am I?
  53. Temporary Accommodation: Your house is unlivable, so we pay for you to stay somewhere else. What is this called?
  54. Quote: A tradesperson gives you this document with an estimated cost. What is it?
  55. Premium: You pay this to keep your insurance active. What is it?
  56. Loss Adjuster: I'm an independent expert who investigates complex claims. Who am I?
  57. Non-Matching Policy: Your policy doesn't cover the repair of undamaged parts to make them match. What is this?
  58. Reject: If you don't agree with our decision, you can do this. What is it?
  59. Plumber: You call me when a pipe bursts. Who am I?
  60. Malicious Damage: Someone deliberately vandalised your property. What is this?
  61. Excess: You pay me when you make a claim. What am I?
  62. Claims Manager: I'm the leader of the team handling your claim. Who am I?
  63. Roofer: You call me when your roof is leaking. Who am I?
  64. IVAA: What is the four-letter acronym for 'Insurance Value and Assessment'?
  65. Inventory of Loss: You list all your damaged items on me. What am I?
  66. Builder Assessment Report: A builder writes to me to detail the damage and repair costs. What am I?
  67. Accidental Damage: You dropped your laptop down the stairs. What is this?
  68. Commercial Storage: You need to put your belongings somewhere safe while your house is repaired. Where do they go?