Scope of WorksDispute: Thebuilder and theinsurer disagreeon the repair plan.What is thiscalled?BeValued: I'ma tool used tovalue contentsitems. What ismy name?Restoration: Wespecialise inbringing your fireor water-damageditems back to life.What is our job?Engineer's Report:I'm a technicaldocument thatexplains the causeof structuraldamage. What amI?Genesys: I'm thephone systemused to talk tocustomers.What is myname?Invoice: Youreceive thisbill after thework is done.What is it?Policyholder:I'm the personwho owns theinsurancepolicy. Who amI?Decline: This iswhat we dowhen yourclaim is notcovered. Whatis it?Personal Effects:These are thethings you carrywith you, like yourphone and wallet.What are they?Excess: Youpay me whenyou make aclaim. Whatam I?Accept: If youare happywith the offer,you do this.What is it?Fire: I'm hot,I'm fast, andI can be verydestructive.What am I?Quote: Atradespersongives you thisdocument withan estimatedcost. What is it?CAT Event: Ahuge hailstormhas affected anentire suburb.What do insurerscall this?Reject: If youdon't agree withour decision,you can do this.What is it?Wear and Tear:I'm the gradualdamage thathappens overtime. What amI?Asbestos: I'm ahazardousmaterial foundin olderbuildings. Whatam I?Dehumidifier:I'm a machinethat dries outa damp room.What am I?Recoveries: Wechase the personwho caused thedamage to get ourmoney back. Whatis this departmentcalled?Non-MatchingPolicy: Your policydoesn't cover therepair ofundamaged parts tomake them match.What is this?IVAA: What isthe four-letteracronym for'InsuranceValue andAssessment'?Premium: Youpay this to keepyour insuranceactive. What isit?Maintenance:You do this tokeep yourproperty ingood condition.What is it?Storm Chaser: Ifollow wild weatherand offer to fixyour roof,sometimesunethically. Whoam I?TemporaryAccommodation:Your house isunlivable, so wepay for you to staysomewhere else.What is this called?BuilderAssessmentReport: A builderwrites to me todetail the damageand repair costs.What am I?Mould: I grow indamp placesand can be badfor your health.What am I?AccidentalDamage: Youdropped yourlaptop down thestairs. What isthis?Earth Movement:The groundbeneath yourhouse shifts andcauses cracks.What is this?Food Spoilage:Your power wentout and your fridgeis full of sad,smelly food. Whatis this called?Roofer: Youcall me whenyour roof isleaking. Whoam I?Policy: This isyour contractwith theinsurancecompany. Whatis it?Flood: I'm whathappens whena riveroverflows itsbanks. Whatam I?Escape of Liquid:A washingmachine hosebursts and floodsthe laundry. Whatis this eventcalled?Nil Opportunity toInspect: Wecouldn't see thedamage before itwas repaired.What is thissituation called?ClaimsManager: I'm theleader of theteam handlingyour claim. Whoam I?Repairs: Wefix yourdamageditems. Whatare we?Product DisclosureStatement (PDS):I'm the bigdocument thatexplains everythingabout your policy.What am I?Fittings: I'ma curtain ora carpet.What am I?Contents:These are allthe movablethings insideyour home.What are they?Inventory ofLoss: You listall yourdamaged itemson me. Whatam I?Make Safe: We dothis to preventfurther damage,like putting a tarpon a damagedroof. What is thisaction called?ImpactDamage: A carjust hit yourfence. Whatkind of damageis this?Decision Letter:We send you thisto officially tellyou the outcomeof your claim.What is it?HomeAssessor: I visityour home tosee thedamage. Whoam I?Hail: I'm icy andI fall from thesky, dentingcars and roofs.What am I?Theft:Someone brokein and stoleyour TV. Whatis this eventcalled?Lodgement:This is the firststep of makinga claim. Whatis it?Underwriting: We'rethe department thatdecides whether tooffer you insuranceand at what price.What are we?Pre-existingDamage: Thisdamage was therebefore the insuredevent happened.What is it?Sum InsuredSafeguard: I'm anextra percentageof cover to protectyou from beingunderinsured.What am I?Variation: Thisis a change tothe agreedscope of works.What is it?Loss Adjuster: I'man independentexpert whoinvestigatescomplex claims.Who am I?MaliciousDamage:Someonedeliberatelyvandalised yourproperty. What isthis?Complaint: Youmake one ofthese whenyou're unhappywith the service.What is it?CIU: What isthe three-letteracronym for the'ClaimsInvestigationUnit'?EOO: What isthe three-letteracronym for'Evidence ofOwnership'?Sum Insured:This is themaximumamount we willpay for yourclaim. What is it?AuthorisedPerson on Claim:I can speak to theinsurer on yourbehalf. Who amI?Plumber:You call mewhen a pipebursts. Whoam I?Commercial Storage:You need to put yourbelongingssomewhere safewhile your house isrepaired. Where dothey go?Fixtures: I'ma built-inwardrobe ora light fitting.What am I?Breakage ofGlass: A cricketball just wentthrough yourwindow. What isthis event called?Cash Settlement:We give youmoney instead ofrepairing orreplacing. Whatis this?Certificate ofCurrency: I'm theproof that yourinsurance is activeon a certain date.What am I?Storm: I bringstrong winds,heavy rain, andsometimes hail.What am I?Lightning: I'm abright flashduring a stormthat can fry yourelectronics.What am I?Replacement:We give you anew oneinstead of fixingthe old one.What is this?Scope of WorksDispute: Thebuilder and theinsurer disagreeon the repair plan.What is thiscalled?BeValued: I'ma tool used tovalue contentsitems. What ismy name?Restoration: Wespecialise inbringing your fireor water-damageditems back to life.What is our job?Engineer's Report:I'm a technicaldocument thatexplains the causeof structuraldamage. What amI?Genesys: I'm thephone systemused to talk tocustomers.What is myname?Invoice: Youreceive thisbill after thework is done.What is it?Policyholder:I'm the personwho owns theinsurancepolicy. Who amI?Decline: This iswhat we dowhen yourclaim is notcovered. Whatis it?Personal Effects:These are thethings you carrywith you, like yourphone and wallet.What are they?Excess: Youpay me whenyou make aclaim. Whatam I?Accept: If youare happywith the offer,you do this.What is it?Fire: I'm hot,I'm fast, andI can be verydestructive.What am I?Quote: Atradespersongives you thisdocument withan estimatedcost. What is it?CAT Event: Ahuge hailstormhas affected anentire suburb.What do insurerscall this?Reject: If youdon't agree withour decision,you can do this.What is it?Wear and Tear:I'm the gradualdamage thathappens overtime. What amI?Asbestos: I'm ahazardousmaterial foundin olderbuildings. Whatam I?Dehumidifier:I'm a machinethat dries outa damp room.What am I?Recoveries: Wechase the personwho caused thedamage to get ourmoney back. Whatis this departmentcalled?Non-MatchingPolicy: Your policydoesn't cover therepair ofundamaged parts tomake them match.What is this?IVAA: What isthe four-letteracronym for'InsuranceValue andAssessment'?Premium: Youpay this to keepyour insuranceactive. What isit?Maintenance:You do this tokeep yourproperty ingood condition.What is it?Storm Chaser: Ifollow wild weatherand offer to fixyour roof,sometimesunethically. Whoam I?TemporaryAccommodation:Your house isunlivable, so wepay for you to staysomewhere else.What is this called?BuilderAssessmentReport: A builderwrites to me todetail the damageand repair costs.What am I?Mould: I grow indamp placesand can be badfor your health.What am I?AccidentalDamage: Youdropped yourlaptop down thestairs. What isthis?Earth Movement:The groundbeneath yourhouse shifts andcauses cracks.What is this?Food Spoilage:Your power wentout and your fridgeis full of sad,smelly food. Whatis this called?Roofer: Youcall me whenyour roof isleaking. Whoam I?Policy: This isyour contractwith theinsurancecompany. Whatis it?Flood: I'm whathappens whena riveroverflows itsbanks. Whatam I?Escape of Liquid:A washingmachine hosebursts and floodsthe laundry. Whatis this eventcalled?Nil Opportunity toInspect: Wecouldn't see thedamage before itwas repaired.What is thissituation called?ClaimsManager: I'm theleader of theteam handlingyour claim. Whoam I?Repairs: Wefix yourdamageditems. Whatare we?Product DisclosureStatement (PDS):I'm the bigdocument thatexplains everythingabout your policy.What am I?Fittings: I'ma curtain ora carpet.What am I?Contents:These are allthe movablethings insideyour home.What are they?Inventory ofLoss: You listall yourdamaged itemson me. Whatam I?Make Safe: We dothis to preventfurther damage,like putting a tarpon a damagedroof. What is thisaction called?ImpactDamage: A carjust hit yourfence. Whatkind of damageis this?Decision Letter:We send you thisto officially tellyou the outcomeof your claim.What is it?HomeAssessor: I visityour home tosee thedamage. Whoam I?Hail: I'm icy andI fall from thesky, dentingcars and roofs.What am I?Theft:Someone brokein and stoleyour TV. Whatis this eventcalled?Lodgement:This is the firststep of makinga claim. Whatis it?Underwriting: We'rethe department thatdecides whether tooffer you insuranceand at what price.What are we?Pre-existingDamage: Thisdamage was therebefore the insuredevent happened.What is it?Sum InsuredSafeguard: I'm anextra percentageof cover to protectyou from beingunderinsured.What am I?Variation: Thisis a change tothe agreedscope of works.What is it?Loss Adjuster: I'man independentexpert whoinvestigatescomplex claims.Who am I?MaliciousDamage:Someonedeliberatelyvandalised yourproperty. What isthis?Complaint: Youmake one ofthese whenyou're unhappywith the service.What is it?CIU: What isthe three-letteracronym for the'ClaimsInvestigationUnit'?EOO: What isthe three-letteracronym for'Evidence ofOwnership'?Sum Insured:This is themaximumamount we willpay for yourclaim. What is it?AuthorisedPerson on Claim:I can speak to theinsurer on yourbehalf. Who amI?Plumber:You call mewhen a pipebursts. Whoam I?Commercial Storage:You need to put yourbelongingssomewhere safewhile your house isrepaired. Where dothey go?Fixtures: I'ma built-inwardrobe ora light fitting.What am I?Breakage ofGlass: A cricketball just wentthrough yourwindow. What isthis event called?Cash Settlement:We give youmoney instead ofrepairing orreplacing. Whatis this?Certificate ofCurrency: I'm theproof that yourinsurance is activeon a certain date.What am I?Storm: I bringstrong winds,heavy rain, andsometimes hail.What am I?Lightning: I'm abright flashduring a stormthat can fry yourelectronics.What am I?Replacement:We give you anew oneinstead of fixingthe old one.What is this?

HiYA Christmas Event - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scope of Works Dispute: The builder and the insurer disagree on the repair plan. What is this called?
  2. BeValued: I'm a tool used to value contents items. What is my name?
  3. Restoration: We specialise in bringing your fire or water-damaged items back to life. What is our job?
  4. Engineer's Report: I'm a technical document that explains the cause of structural damage. What am I?
  5. Genesys: I'm the phone system used to talk to customers. What is my name?
  6. Invoice: You receive this bill after the work is done. What is it?
  7. Policyholder: I'm the person who owns the insurance policy. Who am I?
  8. Decline: This is what we do when your claim is not covered. What is it?
  9. Personal Effects: These are the things you carry with you, like your phone and wallet. What are they?
  10. Excess: You pay me when you make a claim. What am I?
  11. Accept: If you are happy with the offer, you do this. What is it?
  12. Fire: I'm hot, I'm fast, and I can be very destructive. What am I?
  13. Quote: A tradesperson gives you this document with an estimated cost. What is it?
  14. CAT Event: A huge hailstorm has affected an entire suburb. What do insurers call this?
  15. Reject: If you don't agree with our decision, you can do this. What is it?
  16. Wear and Tear: I'm the gradual damage that happens over time. What am I?
  17. Asbestos: I'm a hazardous material found in older buildings. What am I?
  18. Dehumidifier: I'm a machine that dries out a damp room. What am I?
  19. Recoveries: We chase the person who caused the damage to get our money back. What is this department called?
  20. Non-Matching Policy: Your policy doesn't cover the repair of undamaged parts to make them match. What is this?
  21. IVAA: What is the four-letter acronym for 'Insurance Value and Assessment'?
  22. Premium: You pay this to keep your insurance active. What is it?
  23. Maintenance: You do this to keep your property in good condition. What is it?
  24. Storm Chaser: I follow wild weather and offer to fix your roof, sometimes unethically. Who am I?
  25. Temporary Accommodation: Your house is unlivable, so we pay for you to stay somewhere else. What is this called?
  26. Builder Assessment Report: A builder writes to me to detail the damage and repair costs. What am I?
  27. Mould: I grow in damp places and can be bad for your health. What am I?
  28. Accidental Damage: You dropped your laptop down the stairs. What is this?
  29. Earth Movement: The ground beneath your house shifts and causes cracks. What is this?
  30. Food Spoilage: Your power went out and your fridge is full of sad, smelly food. What is this called?
  31. Roofer: You call me when your roof is leaking. Who am I?
  32. Policy: This is your contract with the insurance company. What is it?
  33. Flood: I'm what happens when a river overflows its banks. What am I?
  34. Escape of Liquid: A washing machine hose bursts and floods the laundry. What is this event called?
  35. Nil Opportunity to Inspect: We couldn't see the damage before it was repaired. What is this situation called?
  36. Claims Manager: I'm the leader of the team handling your claim. Who am I?
  37. Repairs: We fix your damaged items. What are we?
  38. Product Disclosure Statement (PDS): I'm the big document that explains everything about your policy. What am I?
  39. Fittings: I'm a curtain or a carpet. What am I?
  40. Contents: These are all the movable things inside your home. What are they?
  41. Inventory of Loss: You list all your damaged items on me. What am I?
  42. Make Safe: We do this to prevent further damage, like putting a tarp on a damaged roof. What is this action called?
  43. Impact Damage: A car just hit your fence. What kind of damage is this?
  44. Decision Letter: We send you this to officially tell you the outcome of your claim. What is it?
  45. Home Assessor: I visit your home to see the damage. Who am I?
  46. Hail: I'm icy and I fall from the sky, denting cars and roofs. What am I?
  47. Theft: Someone broke in and stole your TV. What is this event called?
  48. Lodgement: This is the first step of making a claim. What is it?
  49. Underwriting: We're the department that decides whether to offer you insurance and at what price. What are we?
  50. Pre-existing Damage: This damage was there before the insured event happened. What is it?
  51. Sum Insured Safeguard: I'm an extra percentage of cover to protect you from being underinsured. What am I?
  52. Variation: This is a change to the agreed scope of works. What is it?
  53. Loss Adjuster: I'm an independent expert who investigates complex claims. Who am I?
  54. Malicious Damage: Someone deliberately vandalised your property. What is this?
  55. Complaint: You make one of these when you're unhappy with the service. What is it?
  56. CIU: What is the three-letter acronym for the 'Claims Investigation Unit'?
  57. EOO: What is the three-letter acronym for 'Evidence of Ownership'?
  58. Sum Insured: This is the maximum amount we will pay for your claim. What is it?
  59. Authorised Person on Claim: I can speak to the insurer on your behalf. Who am I?
  60. Plumber: You call me when a pipe bursts. Who am I?
  61. Commercial Storage: You need to put your belongings somewhere safe while your house is repaired. Where do they go?
  62. Fixtures: I'm a built-in wardrobe or a light fitting. What am I?
  63. Breakage of Glass: A cricket ball just went through your window. What is this event called?
  64. Cash Settlement: We give you money instead of repairing or replacing. What is this?
  65. Certificate of Currency: I'm the proof that your insurance is active on a certain date. What am I?
  66. Storm: I bring strong winds, heavy rain, and sometimes hail. What am I?
  67. Lightning: I'm a bright flash during a storm that can fry your electronics. What am I?
  68. Replacement: We give you a new one instead of fixing the old one. What is this?