CAT Event: Ahuge hailstormhas affected anentire suburb.What do insurerscall this?Variation: Thisis a change tothe agreedscope of works.What is it?Fixtures: I'ma built-inwardrobe ora light fitting.What am I?BeValued: I'ma tool used tovalue contentsitems. What ismy name?Non-MatchingPolicy: Your policydoesn't cover therepair ofundamaged parts tomake them match.What is this?Commercial Storage:You need to put yourbelongingssomewhere safewhile your house isrepaired. Where dothey go?ClaimsManager: I'm theleader of theteam handlingyour claim. Whoam I?Theft:Someone brokein and stoleyour TV. Whatis this eventcalled?Earth Movement:The groundbeneath yourhouse shifts andcauses cracks.What is this?Excess: Youpay me whenyou make aclaim. Whatam I?EOO: What isthe three-letteracronym for'Evidence ofOwnership'?Decision Letter:We send you thisto officially tellyou the outcomeof your claim.What is it?ImpactDamage: A carjust hit yourfence. Whatkind of damageis this?Make Safe: We dothis to preventfurther damage,like putting a tarpon a damagedroof. What is thisaction called?Escape of Liquid:A washingmachine hosebursts and floodsthe laundry. Whatis this eventcalled?Nil Opportunity toInspect: Wecouldn't see thedamage before itwas repaired.What is thissituation called?Invoice: Youreceive thisbill after thework is done.What is it?Product DisclosureStatement (PDS):I'm the bigdocument thatexplains everythingabout your policy.What am I?Asbestos: I'm ahazardousmaterial foundin olderbuildings. Whatam I?Storm Chaser: Ifollow wild weatherand offer to fixyour roof,sometimesunethically. Whoam I?Recoveries: Wechase the personwho caused thedamage to get ourmoney back. Whatis this departmentcalled?Fire: I'm hot,I'm fast, andI can be verydestructive.What am I?Sum InsuredSafeguard: I'm anextra percentageof cover to protectyou from beingunderinsured.What am I?CIU: What isthe three-letteracronym for the'ClaimsInvestigationUnit'?Sum Insured:This is themaximumamount we willpay for yourclaim. What is it?Lodgement:This is the firststep of makinga claim. Whatis it?Mould: I grow indamp placesand can be badfor your health.What am I?Personal Effects:These are thethings you carrywith you, like yourphone and wallet.What are they?Loss Adjuster: I'man independentexpert whoinvestigatescomplex claims.Who am I?Repairs: Wefix yourdamageditems. Whatare we?Lightning: I'm abright flashduring a stormthat can fry yourelectronics.What am I?Premium: Youpay this to keepyour insuranceactive. What isit?Hail: I'm icy andI fall from thesky, dentingcars and roofs.What am I?Restoration: Wespecialise inbringing your fireor water-damageditems back to life.What is our job?Breakage ofGlass: A cricketball just wentthrough yourwindow. What isthis event called?Policyholder:I'm the personwho owns theinsurancepolicy. Who amI?HomeAssessor: I visityour home tosee thedamage. Whoam I?Maintenance:You do this tokeep yourproperty ingood condition.What is it?Food Spoilage:Your power wentout and your fridgeis full of sad,smelly food. Whatis this called?Quote: Atradespersongives you thisdocument withan estimatedcost. What is it?Certificate ofCurrency: I'm theproof that yourinsurance is activeon a certain date.What am I?TemporaryAccommodation:Your house isunlivable, so wepay for you to staysomewhere else.What is this called?IVAA: What isthe four-letteracronym for'InsuranceValue andAssessment'?Fittings: I'ma curtain ora carpet.What am I?Storm: I bringstrong winds,heavy rain, andsometimes hail.What am I?Complaint: Youmake one ofthese whenyou're unhappywith the service.What is it?Plumber:You call mewhen a pipebursts. Whoam I?Flood: I'm whathappens whena riveroverflows itsbanks. Whatam I?AuthorisedPerson on Claim:I can speak to theinsurer on yourbehalf. Who amI?BuilderAssessmentReport: A builderwrites to me todetail the damageand repair costs.What am I?Cash Settlement:We give youmoney instead ofrepairing orreplacing. Whatis this?AccidentalDamage: Youdropped yourlaptop down thestairs. What isthis?Wear and Tear:I'm the gradualdamage thathappens overtime. What amI?Engineer's Report:I'm a technicaldocument thatexplains the causeof structuraldamage. What amI?Dehumidifier:I'm a machinethat dries outa damp room.What am I?Reject: If youdon't agree withour decision,you can do this.What is it?Policy: This isyour contractwith theinsurancecompany. Whatis it?Roofer: Youcall me whenyour roof isleaking. Whoam I?Replacement:We give you anew oneinstead of fixingthe old one.What is this?Underwriting: We'rethe department thatdecides whether tooffer you insuranceand at what price.What are we?MaliciousDamage:Someonedeliberatelyvandalised yourproperty. What isthis?Genesys: I'm thephone systemused to talk tocustomers.What is myname?Pre-existingDamage: Thisdamage was therebefore the insuredevent happened.What is it?Accept: If youare happywith the offer,you do this.What is it?Decline: This iswhat we dowhen yourclaim is notcovered. Whatis it?Scope of WorksDispute: Thebuilder and theinsurer disagreeon the repair plan.What is thiscalled?Contents:These are allthe movablethings insideyour home.What are they?Inventory ofLoss: You listall yourdamaged itemson me. Whatam I?CAT Event: Ahuge hailstormhas affected anentire suburb.What do insurerscall this?Variation: Thisis a change tothe agreedscope of works.What is it?Fixtures: I'ma built-inwardrobe ora light fitting.What am I?BeValued: I'ma tool used tovalue contentsitems. What ismy name?Non-MatchingPolicy: Your policydoesn't cover therepair ofundamaged parts tomake them match.What is this?Commercial Storage:You need to put yourbelongingssomewhere safewhile your house isrepaired. Where dothey go?ClaimsManager: I'm theleader of theteam handlingyour claim. Whoam I?Theft:Someone brokein and stoleyour TV. Whatis this eventcalled?Earth Movement:The groundbeneath yourhouse shifts andcauses cracks.What is this?Excess: Youpay me whenyou make aclaim. Whatam I?EOO: What isthe three-letteracronym for'Evidence ofOwnership'?Decision Letter:We send you thisto officially tellyou the outcomeof your claim.What is it?ImpactDamage: A carjust hit yourfence. Whatkind of damageis this?Make Safe: We dothis to preventfurther damage,like putting a tarpon a damagedroof. What is thisaction called?Escape of Liquid:A washingmachine hosebursts and floodsthe laundry. Whatis this eventcalled?Nil Opportunity toInspect: Wecouldn't see thedamage before itwas repaired.What is thissituation called?Invoice: Youreceive thisbill after thework is done.What is it?Product DisclosureStatement (PDS):I'm the bigdocument thatexplains everythingabout your policy.What am I?Asbestos: I'm ahazardousmaterial foundin olderbuildings. Whatam I?Storm Chaser: Ifollow wild weatherand offer to fixyour roof,sometimesunethically. Whoam I?Recoveries: Wechase the personwho caused thedamage to get ourmoney back. Whatis this departmentcalled?Fire: I'm hot,I'm fast, andI can be verydestructive.What am I?Sum InsuredSafeguard: I'm anextra percentageof cover to protectyou from beingunderinsured.What am I?CIU: What isthe three-letteracronym for the'ClaimsInvestigationUnit'?Sum Insured:This is themaximumamount we willpay for yourclaim. What is it?Lodgement:This is the firststep of makinga claim. Whatis it?Mould: I grow indamp placesand can be badfor your health.What am I?Personal Effects:These are thethings you carrywith you, like yourphone and wallet.What are they?Loss Adjuster: I'man independentexpert whoinvestigatescomplex claims.Who am I?Repairs: Wefix yourdamageditems. Whatare we?Lightning: I'm abright flashduring a stormthat can fry yourelectronics.What am I?Premium: Youpay this to keepyour insuranceactive. What isit?Hail: I'm icy andI fall from thesky, dentingcars and roofs.What am I?Restoration: Wespecialise inbringing your fireor water-damageditems back to life.What is our job?Breakage ofGlass: A cricketball just wentthrough yourwindow. What isthis event called?Policyholder:I'm the personwho owns theinsurancepolicy. Who amI?HomeAssessor: I visityour home tosee thedamage. Whoam I?Maintenance:You do this tokeep yourproperty ingood condition.What is it?Food Spoilage:Your power wentout and your fridgeis full of sad,smelly food. Whatis this called?Quote: Atradespersongives you thisdocument withan estimatedcost. What is it?Certificate ofCurrency: I'm theproof that yourinsurance is activeon a certain date.What am I?TemporaryAccommodation:Your house isunlivable, so wepay for you to staysomewhere else.What is this called?IVAA: What isthe four-letteracronym for'InsuranceValue andAssessment'?Fittings: I'ma curtain ora carpet.What am I?Storm: I bringstrong winds,heavy rain, andsometimes hail.What am I?Complaint: Youmake one ofthese whenyou're unhappywith the service.What is it?Plumber:You call mewhen a pipebursts. Whoam I?Flood: I'm whathappens whena riveroverflows itsbanks. Whatam I?AuthorisedPerson on Claim:I can speak to theinsurer on yourbehalf. Who amI?BuilderAssessmentReport: A builderwrites to me todetail the damageand repair costs.What am I?Cash Settlement:We give youmoney instead ofrepairing orreplacing. Whatis this?AccidentalDamage: Youdropped yourlaptop down thestairs. What isthis?Wear and Tear:I'm the gradualdamage thathappens overtime. What amI?Engineer's Report:I'm a technicaldocument thatexplains the causeof structuraldamage. What amI?Dehumidifier:I'm a machinethat dries outa damp room.What am I?Reject: If youdon't agree withour decision,you can do this.What is it?Policy: This isyour contractwith theinsurancecompany. Whatis it?Roofer: Youcall me whenyour roof isleaking. Whoam I?Replacement:We give you anew oneinstead of fixingthe old one.What is this?Underwriting: We'rethe department thatdecides whether tooffer you insuranceand at what price.What are we?MaliciousDamage:Someonedeliberatelyvandalised yourproperty. What isthis?Genesys: I'm thephone systemused to talk tocustomers.What is myname?Pre-existingDamage: Thisdamage was therebefore the insuredevent happened.What is it?Accept: If youare happywith the offer,you do this.What is it?Decline: This iswhat we dowhen yourclaim is notcovered. Whatis it?Scope of WorksDispute: Thebuilder and theinsurer disagreeon the repair plan.What is thiscalled?Contents:These are allthe movablethings insideyour home.What are they?Inventory ofLoss: You listall yourdamaged itemson me. Whatam I?

HiYA Christmas Event - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CAT Event: A huge hailstorm has affected an entire suburb. What do insurers call this?
  2. Variation: This is a change to the agreed scope of works. What is it?
  3. Fixtures: I'm a built-in wardrobe or a light fitting. What am I?
  4. BeValued: I'm a tool used to value contents items. What is my name?
  5. Non-Matching Policy: Your policy doesn't cover the repair of undamaged parts to make them match. What is this?
  6. Commercial Storage: You need to put your belongings somewhere safe while your house is repaired. Where do they go?
  7. Claims Manager: I'm the leader of the team handling your claim. Who am I?
  8. Theft: Someone broke in and stole your TV. What is this event called?
  9. Earth Movement: The ground beneath your house shifts and causes cracks. What is this?
  10. Excess: You pay me when you make a claim. What am I?
  11. EOO: What is the three-letter acronym for 'Evidence of Ownership'?
  12. Decision Letter: We send you this to officially tell you the outcome of your claim. What is it?
  13. Impact Damage: A car just hit your fence. What kind of damage is this?
  14. Make Safe: We do this to prevent further damage, like putting a tarp on a damaged roof. What is this action called?
  15. Escape of Liquid: A washing machine hose bursts and floods the laundry. What is this event called?
  16. Nil Opportunity to Inspect: We couldn't see the damage before it was repaired. What is this situation called?
  17. Invoice: You receive this bill after the work is done. What is it?
  18. Product Disclosure Statement (PDS): I'm the big document that explains everything about your policy. What am I?
  19. Asbestos: I'm a hazardous material found in older buildings. What am I?
  20. Storm Chaser: I follow wild weather and offer to fix your roof, sometimes unethically. Who am I?
  21. Recoveries: We chase the person who caused the damage to get our money back. What is this department called?
  22. Fire: I'm hot, I'm fast, and I can be very destructive. What am I?
  23. Sum Insured Safeguard: I'm an extra percentage of cover to protect you from being underinsured. What am I?
  24. CIU: What is the three-letter acronym for the 'Claims Investigation Unit'?
  25. Sum Insured: This is the maximum amount we will pay for your claim. What is it?
  26. Lodgement: This is the first step of making a claim. What is it?
  27. Mould: I grow in damp places and can be bad for your health. What am I?
  28. Personal Effects: These are the things you carry with you, like your phone and wallet. What are they?
  29. Loss Adjuster: I'm an independent expert who investigates complex claims. Who am I?
  30. Repairs: We fix your damaged items. What are we?
  31. Lightning: I'm a bright flash during a storm that can fry your electronics. What am I?
  32. Premium: You pay this to keep your insurance active. What is it?
  33. Hail: I'm icy and I fall from the sky, denting cars and roofs. What am I?
  34. Restoration: We specialise in bringing your fire or water-damaged items back to life. What is our job?
  35. Breakage of Glass: A cricket ball just went through your window. What is this event called?
  36. Policyholder: I'm the person who owns the insurance policy. Who am I?
  37. Home Assessor: I visit your home to see the damage. Who am I?
  38. Maintenance: You do this to keep your property in good condition. What is it?
  39. Food Spoilage: Your power went out and your fridge is full of sad, smelly food. What is this called?
  40. Quote: A tradesperson gives you this document with an estimated cost. What is it?
  41. Certificate of Currency: I'm the proof that your insurance is active on a certain date. What am I?
  42. Temporary Accommodation: Your house is unlivable, so we pay for you to stay somewhere else. What is this called?
  43. IVAA: What is the four-letter acronym for 'Insurance Value and Assessment'?
  44. Fittings: I'm a curtain or a carpet. What am I?
  45. Storm: I bring strong winds, heavy rain, and sometimes hail. What am I?
  46. Complaint: You make one of these when you're unhappy with the service. What is it?
  47. Plumber: You call me when a pipe bursts. Who am I?
  48. Flood: I'm what happens when a river overflows its banks. What am I?
  49. Authorised Person on Claim: I can speak to the insurer on your behalf. Who am I?
  50. Builder Assessment Report: A builder writes to me to detail the damage and repair costs. What am I?
  51. Cash Settlement: We give you money instead of repairing or replacing. What is this?
  52. Accidental Damage: You dropped your laptop down the stairs. What is this?
  53. Wear and Tear: I'm the gradual damage that happens over time. What am I?
  54. Engineer's Report: I'm a technical document that explains the cause of structural damage. What am I?
  55. Dehumidifier: I'm a machine that dries out a damp room. What am I?
  56. Reject: If you don't agree with our decision, you can do this. What is it?
  57. Policy: This is your contract with the insurance company. What is it?
  58. Roofer: You call me when your roof is leaking. Who am I?
  59. Replacement: We give you a new one instead of fixing the old one. What is this?
  60. Underwriting: We're the department that decides whether to offer you insurance and at what price. What are we?
  61. Malicious Damage: Someone deliberately vandalised your property. What is this?
  62. Genesys: I'm the phone system used to talk to customers. What is my name?
  63. Pre-existing Damage: This damage was there before the insured event happened. What is it?
  64. Accept: If you are happy with the offer, you do this. What is it?
  65. Decline: This is what we do when your claim is not covered. What is it?
  66. Scope of Works Dispute: The builder and the insurer disagree on the repair plan. What is this called?
  67. Contents: These are all the movable things inside your home. What are they?
  68. Inventory of Loss: You list all your damaged items on me. What am I?