HiYA Christmas Event

This bingo card has a free space and 68 words: Home Assessor: I visit your home to see the damage. Who am I?, Engineer's Report: I'm a technical document that explains the cause of structural damage. What am I?, Scope of Works Dispute: The builder and the insurer disagree on the repair plan. What is this called?, Policyholder: I'm the person who owns the insurance policy. Who am I?, Authorised Person on Claim: I can speak to the insurer on your behalf. Who am I?, Storm Chaser: I follow wild weather and offer to fix your roof, sometimes unethically. Who am I?, Premium: You pay this to keep your insurance active. What is it?, Excess: You pay me when you make a claim. What am I?, Lodgement: This is the first step of making a claim. What is it?, Builder Assessment Report: A builder writes to me to detail the damage and repair costs. What am I?, Repairs: We fix your damaged items. What are we?, Replacement: We give you a new one instead of fixing the old one. What is this?, Cash Settlement: We give you money instead of repairing or replacing. What is this?, Decline: This is what we do when your claim is not covered. What is it?, Food Spoilage: Your power went out and your fridge is full of sad, smelly food. What is this called?, Fire: I'm hot, I'm fast, and I can be very destructive. What am I?, Flood: I'm what happens when a river overflows its banks. What am I?, Storm: I bring strong winds, heavy rain, and sometimes hail. What am I?, Hail: I'm icy and I fall from the sky, denting cars and roofs. What am I?, Impact Damage: A car just hit your fence. What kind of damage is this?, Theft: Someone broke in and stole your TV. What is this event called?, Commercial Storage: You need to put your belongings somewhere safe while your house is repaired. Where do they go?, Accidental Damage: You dropped your laptop down the stairs. What is this?, CAT Event: A huge hailstorm has affected an entire suburb. What do insurers call this?, Quote: A tradesperson gives you this document with an estimated cost. What is it?, Invoice: You receive this bill after the work is done. What is it?, Loss Adjuster: I'm an independent expert who investigates complex claims. Who am I?, Sum Insured Safeguard: I'm an extra percentage of cover to protect you from being underinsured. What am I?, Lightning: I'm a bright flash during a storm that can fry your electronics. What am I?, Plumber: You call me when a pipe bursts. Who am I?, Make Safe: We do this to prevent further damage, like putting a tarp on a damaged roof. What is this action called?, Non-Matching Policy: Your policy doesn't cover the repair of undamaged parts to make them match. What is this?, Sum Insured: This is the maximum amount we will pay for your claim. What is it?, Policy: This is your contract with the insurance company. What is it?, Product Disclosure Statement (PDS): I'm the big document that explains everything about your policy. What am I?, Certificate of Currency: I'm the proof that your insurance is active on a certain date. What am I?, Personal Effects: These are the things you carry with you, like your phone and wallet. What are they?, EOO: What is the three-letter acronym for 'Evidence of Ownership'?, Restoration: We specialise in bringing your fire or water-damaged items back to life. What is our job?, Contents: These are all the movable things inside your home. What are they?, Earth Movement: The ground beneath your house shifts and causes cracks. What is this?, Fixtures: I'm a built-in wardrobe or a light fitting. What am I?, Fittings: I'm a curtain or a carpet. What am I?, Pre-existing Damage: This damage was there before the insured event happened. What is it?, Wear and Tear: I'm the gradual damage that happens over time. What am I?, Maintenance: You do this to keep your property in good condition. What is it?, CIU: What is the three-letter acronym for the 'Claims Investigation Unit'?, Genesys: I'm the phone system used to talk to customers. What is my name?, Temporary Accommodation: Your house is unlivable, so we pay for you to stay somewhere else. What is this called?, Claims Manager: I'm the leader of the team handling your claim. Who am I?, Roofer: You call me when your roof is leaking. Who am I?, Decision Letter: We send you this to officially tell you the outcome of your claim. What is it?, Breakage of Glass: A cricket ball just went through your window. What is this event called?, Reject: If you don't agree with our decision, you can do this. What is it?, Accept: If you are happy with the offer, you do this. What is it?, Complaint: You make one of these when you're unhappy with the service. What is it?, Inventory of Loss: You list all your damaged items on me. What am I?, Dehumidifier: I'm a machine that dries out a damp room. What am I?, Escape of Liquid: A washing machine hose bursts and floods the laundry. What is this event called?, Malicious Damage: Someone deliberately vandalised your property. What is this?, Asbestos: I'm a hazardous material found in older buildings. What am I?, Mould: I grow in damp places and can be bad for your health. What am I?, Variation: This is a change to the agreed scope of works. What is it?, Nil Opportunity to Inspect: We couldn't see the damage before it was repaired. What is this situation called?, IVAA: What is the four-letter acronym for 'Insurance Value and Assessment'?, Underwriting: We're the department that decides whether to offer you insurance and at what price. What are we?, Recoveries: We chase the person who caused the damage to get our money back. What is this department called? and BeValued: I'm a tool used to value contents items. What is my name?.

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