Secured a payment? if payment was made did agent add late charge ? Used empathy statement? clear notes on account about call? gave due balance and ask for money today? verified information? Free! follow up set? was autopay offered? did agent stress the urgency to make payments? used notes to talk off account? overcame objection professionally? updated any information? Compliance points made? Educated customer? performance points made? Secured a payment? if payment was made did agent add late charge ? Used empathy statement? clear notes on account about call? gave due balance and ask for money today? verified information? Free! follow up set? was autopay offered? did agent stress the urgency to make payments? used notes to talk off account? overcame objection professionally? updated any information? Compliance points made? Educated customer? performance points made?
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C-Secured a payment?
L-if payment was made did agent add late charge ?
L-Used empathy statement?
A-clear notes on account about call?
A-gave due balance and ask for money today?
C-verified information?
C-Free!
A-follow up set?
L-was autopay offered?
L-did agent stress the urgency to make payments?
L-used notes to talk off account?
L-overcame objection professionally?
L-updated any information?
L-Compliance points made?
A-Educated customer?
C-performance points made?
