clear notes on account about call? Used empathy statement? if payment was made did agent add late charge ? Compliance points made? used notes to talk off account? follow up set? Free! overcame objection professionally? did agent stress the urgency to make payments? Educated customer? performance points made? gave due balance and ask for money today? was autopay offered? updated any information? Secured a payment? verified information? clear notes on account about call? Used empathy statement? if payment was made did agent add late charge ? Compliance points made? used notes to talk off account? follow up set? Free! overcame objection professionally? did agent stress the urgency to make payments? Educated customer? performance points made? gave due balance and ask for money today? was autopay offered? updated any information? Secured a payment? verified information?
(Print)
A-clear notes on account about call?
L-Used empathy statement?
L-if payment was made did agent add late charge ?
L-Compliance points made?
L-used notes to talk off account?
A-follow up set?
C-Free!
L-overcame objection professionally?
L-did agent stress the urgency to make payments?
A-Educated customer?
C-performance points made?
A-gave due balance and ask for money today?
L-was autopay offered?
L-updated any information?
C-Secured a payment?
C-verified information?
