Educated customer? Secured a payment? gave due balance and ask for money today? Free! Used empathy statement? was autopay offered? Compliance points made? updated any information? verified information? did agent stress the urgency to make payments? if payment was made did agent add late charge ? overcame objection professionally? clear notes on account about call? used notes to talk off account? performance points made? follow up set? Educated customer? Secured a payment? gave due balance and ask for money today? Free! Used empathy statement? was autopay offered? Compliance points made? updated any information? verified information? did agent stress the urgency to make payments? if payment was made did agent add late charge ? overcame objection professionally? clear notes on account about call? used notes to talk off account? performance points made? follow up set?
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A-Educated customer?
C-Secured a payment?
A-gave due balance and ask for money today?
C-Free!
L-Used empathy statement?
L-was autopay offered?
L-Compliance points made?
L-updated any information?
C-verified information?
L-did agent stress the urgency to make payments?
L-if payment was made did agent add late charge ?
L-overcame objection professionally?
A-clear notes on account about call?
L-used notes to talk off account?
C-performance points made?
A-follow up set?
