if payment was made did agent add late charge ? clear notes on account about call? Educated customer? used notes to talk off account? Used empathy statement? follow up set? verified information? did agent stress the urgency to make payments? Free! Compliance points made? performance points made? gave due balance and ask for money today? was autopay offered? updated any information? overcame objection professionally? Secured a payment? if payment was made did agent add late charge ? clear notes on account about call? Educated customer? used notes to talk off account? Used empathy statement? follow up set? verified information? did agent stress the urgency to make payments? Free! Compliance points made? performance points made? gave due balance and ask for money today? was autopay offered? updated any information? overcame objection professionally? Secured a payment?
(Print)
L-if payment was made did agent add late charge ?
A-clear notes on account about call?
A-Educated customer?
L-used notes to talk off account?
L-Used empathy statement?
A-follow up set?
C-verified information?
L-did agent stress the urgency to make payments?
C-Free!
L-Compliance points made?
C-performance points made?
A-gave due balance and ask for money today?
L-was autopay offered?
L-updated any information?
L-overcame objection professionally?
C-Secured a payment?
