Free! verified information? did agent stress the urgency to make payments? Compliance points made? if payment was made did agent add late charge ? Secured a payment? performance points made? gave due balance and ask for money today? used notes to talk off account? clear notes on account about call? Used empathy statement? overcame objection professionally? was autopay offered? Educated customer? follow up set? updated any information? Free! verified information? did agent stress the urgency to make payments? Compliance points made? if payment was made did agent add late charge ? Secured a payment? performance points made? gave due balance and ask for money today? used notes to talk off account? clear notes on account about call? Used empathy statement? overcame objection professionally? was autopay offered? Educated customer? follow up set? updated any information?
(Print)
C-Free!
C-verified information?
L-did agent stress the urgency to make payments?
L-Compliance points made?
L-if payment was made did agent add late charge ?
C-Secured a payment?
C-performance points made?
A-gave due balance and ask for money today?
L-used notes to talk off account?
A-clear notes on account about call?
L-Used empathy statement?
L-overcame objection professionally?
L-was autopay offered?
A-Educated customer?
A-follow up set?
L-updated any information?
