Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. C-verified information?
2. C-Secured a payment?
3. L-updated any information?
4. L-if payment was made did agent add late charge ?
5. L-Used empathy statement?
6. A-gave due balance and ask for money today?
7. L-used notes to talk off account?
8. A-Educated customer?
9. L-was autopay offered?
10. C-performance points made?
11. C-Free!
12. L-did agent stress the urgency to make payments?
13. A-follow up set?
14. L-Compliance points made?
15. A-clear notes on account about call?
16. L-overcame objection professionally?