Usedempathystatement?usednotes totalk offaccount?Free!Educatedcustomer?Compliancepointsmade?did agentstress theurgency tomakepayments?Securedapayment?followup set?if paymentwas madedid agentadd latecharge ?clear noteson accountabout call?performancepointsmade?wasautopayoffered?verifiedinformation?updated anyinformation?overcameobjectionprofessionally?gave duebalance andask formoneytoday?Usedempathystatement?usednotes totalk offaccount?Free!Educatedcustomer?Compliancepointsmade?did agentstress theurgency tomakepayments?Securedapayment?followup set?if paymentwas madedid agentadd latecharge ?clear noteson accountabout call?performancepointsmade?wasautopayoffered?verifiedinformation?updated anyinformation?overcameobjectionprofessionally?gave duebalance andask formoneytoday?

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
L
2
L
3
C
4
A
5
L
6
L
7
C
8
A
9
L
10
A
11
C
12
L
13
C
14
L
15
L
16
A
  1. L-Used empathy statement?
  2. L-used notes to talk off account?
  3. C-Free!
  4. A-Educated customer?
  5. L-Compliance points made?
  6. L-did agent stress the urgency to make payments?
  7. C-Secured a payment?
  8. A-follow up set?
  9. L-if payment was made did agent add late charge ?
  10. A-clear notes on account about call?
  11. C-performance points made?
  12. L-was autopay offered?
  13. C-verified information?
  14. L-updated any information?
  15. L-overcame objection professionally?
  16. A-gave due balance and ask for money today?