was autopay offered? clear notes on account about call? used notes to talk off account? Secured a payment? verified information? updated any information? did agent stress the urgency to make payments? Compliance points made? performance points made? follow up set? Educated customer? gave due balance and ask for money today? if payment was made did agent add late charge ? Free! overcame objection professionally? Used empathy statement? was autopay offered? clear notes on account about call? used notes to talk off account? Secured a payment? verified information? updated any information? did agent stress the urgency to make payments? Compliance points made? performance points made? follow up set? Educated customer? gave due balance and ask for money today? if payment was made did agent add late charge ? Free! overcame objection professionally? Used empathy statement?
(Print)
L-was autopay offered?
A-clear notes on account about call?
L-used notes to talk off account?
C-Secured a payment?
C-verified information?
L-updated any information?
L-did agent stress the urgency to make payments?
L-Compliance points made?
C-performance points made?
A-follow up set?
A-Educated customer?
A-gave due balance and ask for money today?
L-if payment was made did agent add late charge ?
C-Free!
L-overcame objection professionally?
L-Used empathy statement?
