Secured a payment? did agent stress the urgency to make payments? was autopay offered? used notes to talk off account? gave due balance and ask for money today? Compliance points made? clear notes on account about call? updated any information? overcame objection professionally? performance points made? if payment was made did agent add late charge ? Free! Educated customer? Used empathy statement? verified information? follow up set? Secured a payment? did agent stress the urgency to make payments? was autopay offered? used notes to talk off account? gave due balance and ask for money today? Compliance points made? clear notes on account about call? updated any information? overcame objection professionally? performance points made? if payment was made did agent add late charge ? Free! Educated customer? Used empathy statement? verified information? follow up set?
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C-Secured a payment?
L-did agent stress the urgency to make payments?
L-was autopay offered?
L-used notes to talk off account?
A-gave due balance and ask for money today?
L-Compliance points made?
A-clear notes on account about call?
L-updated any information?
L-overcame objection professionally?
C-performance points made?
L-if payment was made did agent add late charge ?
C-Free!
A-Educated customer?
L-Used empathy statement?
C-verified information?
A-follow up set?
