(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spouse/family member speaks for patient
Patient cancels day of appt
We are not "The Orthopedic Group"
Pharmacy calling
You drank a bottle of water
Put patient on waiting list
Check BEG referral
Patient gets mad when told they cannot speak with a nurse/doctor
You brought your lunch
Caught the
shred-guy!
"I want to make a complaint"
Patient upset with wait time
FX - offered sooner appt
Transferred problem patient to someone else
Check SRS
"I'm cold"
Patient asked for front desk
Parent calling for ADULT patient
Had to speak with the Doctor's team for an appt
"I want to speak with a manager"
Sorry, wrong number
DME problems
"Is my MRI scheduled"
Brandy
says "buh-bye"
Patient knows the doctor
Patient calls you by your first name
Patient tells you their life story
Check Medicaid
referral
Caller is a dentist office
Asked for signed plan-of-care
Patient is lost/can't find office
Doctor visits the call center
Patient went to wrong office
Rude patient
"I have a very important job"
Saraland/Mobile patient calling Baldwin County
ShareCare stuff
Asked for doctor's note
Patient wants to switch doctors
Patient says they don't need referral; they do
Patient running late
Kirby visits the call center
Called looking for a job
Reschedule MRI
"What doctor's office is this?"
Had to google it
Earliest appt is too early
Call over 10 mins
"This is Mark with CenterWell..."
Patient's medication was sent to wrong pharmacy
Patient hangs up on you
MyChart issues
Sent patient to Armstrong & Assoc.
Rep calling for doctor
You find a scheduling error
Patient only gives first name
"Thanks for nothing"
Consult to Brandy
"We don't see for that body part"
Schedule same day appt
Dr. Stone patient
"That far out?"
for doctor appt
"It's too hot"
Claire says "words"
Reschedule appt
Medication refill
Patient gets your name wrong
"The number I'm calling from"
"I paid my outstanding balance"
No response on WebEx
Patient left message yesterday - did not get a callback yet
VA checking on more than 3 patients
"That's the doctor's office responsibility" - it's not
