Teenasays"Googly -Moogly"Patient'smedicationwas sent towrongpharmacyShareCarestuffSentpatient toArmstrong& Assoc.Patientasked forfront deskPatientwent towrongoffice"I want tomake acomplaint"Had togoogleitRescheduleDoctor'sclinicPatienthangs upon you"I paid myoutstandingbalance"ConsulttoBrandyYou find aschedulingerrorPatienttells youtheir lifestory"Is my MRIscheduled"Repcalling fordoctorPatient getsmad when toldthey cannotspeak with anurse/doctorSaraland/Mobilepatient callingBaldwin County"Whatdoctor'soffice isthis?""That's thedoctor's officeresponsibility"- it's not"I'mgoing outof town"Brandysays"buh-bye"PharmacycallingPatientonly givesfirst nameCan'thearcallerWe are not"TheOrthopedicGroup"Patientupset withwait timePatientcalls youby yourfirst name"ThenumberI'm callingfrom"Dr.StonepatientPutpatient onwaiting listPatientcalling onDr line"Is myinjectionscheduled"Rescheduleappt"It's toohot""That farout?"for doctorapptRudepatientPatientrunninglatePatient saysthey don'tneedreferral; theydoReceivedcomplimentfrompatientSpouse/familymemberspeaks forpatientDoctorvisits thecall centerParentcalling forADULTpatient"I justmissedtheir call""I have averyimportantjob"You dranka bottle ofwaterPatientwants toswitchdoctorsSchedulesameday apptPatient iseating onthe callCaughttheshred-guy!CheckBEGreferralPatientcancelsday ofappt"Do y'alltrimtoenails"Phone -techproblemsEarliestappt istoo earlyClairesays"words"Transferredproblempatient tosomeoneelseCaller isa dentistofficeCalledlookingfor a jobYoubroughtyour lunchPatient islost/can'tfind officeRescheduleMRIDMEproblemsKirbyvisits thecall centerPatientknowsthe doctorCheckSRS"I'mcold"Callover 10minsHad tospeak withthe Doctor'steam for anapptPatienthas baddebt"We don'tsee forthat bodypart"Asked fordoctor'snoteCancelapptPatientcryingMedicationrefillVAchecking onmore than 3patientsMyChartissuesFX -offeredsoonerapptCheckMedicaidreferralPatientgets yournamewrongSorry,wrongnumberAsked forsignedplan-of-carePatient leftmessageyesterday -did not get acallback yet"This is MarkwithCenterWell..."Patientdoesn't knowwhat bodypart ishurting"I want tospeakwith amanager"Noresponseon WebEx"Thanksfornothing"Teenasays"Googly -Moogly"Patient'smedicationwas sent towrongpharmacyShareCarestuffSentpatient toArmstrong& Assoc.Patientasked forfront deskPatientwent towrongoffice"I want tomake acomplaint"Had togoogleitRescheduleDoctor'sclinicPatienthangs upon you"I paid myoutstandingbalance"ConsulttoBrandyYou find aschedulingerrorPatienttells youtheir lifestory"Is my MRIscheduled"Repcalling fordoctorPatient getsmad when toldthey cannotspeak with anurse/doctorSaraland/Mobilepatient callingBaldwin County"Whatdoctor'soffice isthis?""That's thedoctor's officeresponsibility"- it's not"I'mgoing outof town"Brandysays"buh-bye"PharmacycallingPatientonly givesfirst nameCan'thearcallerWe are not"TheOrthopedicGroup"Patientupset withwait timePatientcalls youby yourfirst name"ThenumberI'm callingfrom"Dr.StonepatientPutpatient onwaiting listPatientcalling onDr line"Is myinjectionscheduled"Rescheduleappt"It's toohot""That farout?"for doctorapptRudepatientPatientrunninglatePatient saysthey don'tneedreferral; theydoReceivedcomplimentfrompatientSpouse/familymemberspeaks forpatientDoctorvisits thecall centerParentcalling forADULTpatient"I justmissedtheir call""I have averyimportantjob"You dranka bottle ofwaterPatientwants toswitchdoctorsSchedulesameday apptPatient iseating onthe callCaughttheshred-guy!CheckBEGreferralPatientcancelsday ofappt"Do y'alltrimtoenails"Phone -techproblemsEarliestappt istoo earlyClairesays"words"Transferredproblempatient tosomeoneelseCaller isa dentistofficeCalledlookingfor a jobYoubroughtyour lunchPatient islost/can'tfind officeRescheduleMRIDMEproblemsKirbyvisits thecall centerPatientknowsthe doctorCheckSRS"I'mcold"Callover 10minsHad tospeak withthe Doctor'steam for anapptPatienthas baddebt"We don'tsee forthat bodypart"Asked fordoctor'snoteCancelapptPatientcryingMedicationrefillVAchecking onmore than 3patientsMyChartissuesFX -offeredsoonerapptCheckMedicaidreferralPatientgets yournamewrongSorry,wrongnumberAsked forsignedplan-of-carePatient leftmessageyesterday -did not get acallback yet"This is MarkwithCenterWell..."Patientdoesn't knowwhat bodypart ishurting"I want tospeakwith amanager"Noresponseon WebEx"Thanksfornothing"

Call Room People - BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Teena says "Googly - Moogly"
  2. Patient's medication was sent to wrong pharmacy
  3. ShareCare stuff
  4. Sent patient to Armstrong & Assoc.
  5. Patient asked for front desk
  6. Patient went to wrong office
  7. "I want to make a complaint"
  8. Had to google it
  9. Reschedule Doctor's clinic
  10. Patient hangs up on you
  11. "I paid my outstanding balance"
  12. Consult to Brandy
  13. You find a scheduling error
  14. Patient tells you their life story
  15. "Is my MRI scheduled"
  16. Rep calling for doctor
  17. Patient gets mad when told they cannot speak with a nurse/doctor
  18. Saraland/Mobile patient calling Baldwin County
  19. "What doctor's office is this?"
  20. "That's the doctor's office responsibility" - it's not
  21. "I'm going out of town"
  22. Brandy says "buh-bye"
  23. Pharmacy calling
  24. Patient only gives first name
  25. Can't hear caller
  26. We are not "The Orthopedic Group"
  27. Patient upset with wait time
  28. Patient calls you by your first name
  29. "The number I'm calling from"
  30. Dr. Stone patient
  31. Put patient on waiting list
  32. Patient calling on Dr line
  33. "Is my injection scheduled"
  34. Reschedule appt
  35. "It's too hot"
  36. "That far out?" for doctor appt
  37. Rude patient
  38. Patient running late
  39. Patient says they don't need referral; they do
  40. Received compliment from patient
  41. Spouse/family member speaks for patient
  42. Doctor visits the call center
  43. Parent calling for ADULT patient
  44. "I just missed their call"
  45. "I have a very important job"
  46. You drank a bottle of water
  47. Patient wants to switch doctors
  48. Schedule same day appt
  49. Patient is eating on the call
  50. Caught the shred-guy!
  51. Check BEG referral
  52. Patient cancels day of appt
  53. "Do y'all trim toenails"
  54. Phone - tech problems
  55. Earliest appt is too early
  56. Claire says "words"
  57. Transferred problem patient to someone else
  58. Caller is a dentist office
  59. Called looking for a job
  60. You brought your lunch
  61. Patient is lost/can't find office
  62. Reschedule MRI
  63. DME problems
  64. Kirby visits the call center
  65. Patient knows the doctor
  66. Check SRS
  67. "I'm cold"
  68. Call over 10 mins
  69. Had to speak with the Doctor's team for an appt
  70. Patient has bad debt
  71. "We don't see for that body part"
  72. Asked for doctor's note
  73. Cancel appt
  74. Patient crying
  75. Medication refill
  76. VA checking on more than 3 patients
  77. MyChart issues
  78. FX - offered sooner appt
  79. Check Medicaid referral
  80. Patient gets your name wrong
  81. Sorry, wrong number
  82. Asked for signed plan-of-care
  83. Patient left message yesterday - did not get a callback yet
  84. "This is Mark with CenterWell..."
  85. Patient doesn't know what body part is hurting
  86. "I want to speak with a manager"
  87. No response on WebEx
  88. "Thanks for nothing"