(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I want to make a complaint"
You drank a bottle of water
Check SRS
Patient's medication was sent to wrong pharmacy
Check Medicaid
referral
Patient cancels day of appt
Patient wants to switch doctors
Check BEG referral
Schedule same day appt
Patient gets mad when told they cannot speak with a nurse/doctor
Can't hear caller
Patient crying
Patient only gives first name
Patient hangs up on you
Caller is a dentist office
ShareCare stuff
"I just missed their call"
Earliest appt is too early
Rude patient
Dr. Stone patient
"This is Mark with CenterWell..."
Patient gets your name wrong
Patient doesn't know what body part is hurting
"We don't see for that body part"
You find a scheduling error
Spouse/family member speaks for patient
VA checking on more than 3 patients
Patient calls you by your first name
Transferred problem patient to someone else
"I'm going out of town"
"Do y'all trim toenails"
Doctor visits the call center
Sorry, wrong number
Patient left message yesterday - did not get a callback yet
Call over 10 mins
"I'm cold"
Patient knows the doctor
Kirby visits the call center
No response on WebEx
Reschedule Doctor's clinic
"I paid my outstanding balance"
Brandy
says "buh-bye"
"I have a very important job"
Patient is lost/can't find office
Saraland/Mobile patient calling Baldwin County
Asked for doctor's note
Patient says they don't need referral; they do
DME problems
Asked for signed plan-of-care
MyChart issues
Patient is eating on the call
Reschedule appt
Called looking for a job
Claire says "words"
Put patient on waiting list
Patient went to wrong office
"Is my injection scheduled"
"What doctor's office is this?"
Patient asked for front desk
Reschedule MRI
"The number I'm calling from"
Patient upset with wait time
Patient has bad debt
"Is my MRI scheduled"
We are not "The Orthopedic Group"
Phone - tech problems
You brought your lunch
Consult to Brandy
Received compliment from patient
Medication refill
Had to google it
Patient calling on Dr line
"That's the doctor's office responsibility" - it's not
