(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Spouse/family member speaks for patient
Called looking for a job
Teena says "Googly - Moogly"
Doctor visits the call center
Medication refill
Reschedule MRI
Patient running late
Check BEG referral
Claire says "words"
Had to speak with the Doctor's team for an appt
Phone - tech problems
"I have a very important job"
"I want to make a complaint"
Put patient on waiting list
Check SRS
Reschedule appt
"I just missed their call"
You find a scheduling error
Pharmacy calling
"I'm cold"
Caught the
shred-guy!
Rep calling for doctor
Asked for signed plan-of-care
Patient is eating on the call
Patient is lost/can't find office
Patient says they don't need referral; they do
Sent patient to Armstrong & Assoc.
Patient calls you by your first name
"Is my MRI scheduled"
Transferred problem patient to someone else
Patient gets mad when told they cannot speak with a nurse/doctor
Reschedule Doctor's clinic
"This is Mark with CenterWell..."
VA checking on more than 3 patients
Patient only gives first name
Patient cancels day of appt
Patient has bad debt
Earliest appt is too early
You brought your lunch
"The number I'm calling from"
Patient asked for front desk
Call over 10 mins
FX - offered sooner appt
Consult to Brandy
"I want to speak with a manager"
Received compliment from patient
DME problems
Saraland/Mobile patient calling Baldwin County
Parent calling for ADULT patient
Patient tells you their life story
Brandy
says "buh-bye"
Schedule same day appt
Patient gets your name wrong
We are not "The Orthopedic Group"
Patient doesn't know what body part is hurting
"That's the doctor's office responsibility" - it's not
"Do y'all trim toenails"
Sorry, wrong number
Kirby visits the call center
Patient upset with wait time
"We don't see for that body part"
No response on WebEx
"Is my injection scheduled"
Patient wants to switch doctors
Cancel appt
Check Medicaid
referral
MyChart issues
Patient knows the doctor
Caller is a dentist office
"Thanks for nothing"
Patient went to wrong office
Patient's medication was sent to wrong pharmacy
Patient crying
Dr. Stone patient
Patient hangs up on you
ShareCare stuff
Rude patient
You drank a bottle of water
Asked for doctor's note
Had to google it
"That far out?"
for doctor appt
Can't hear caller
Patient calling on Dr line
"What doctor's office is this?"
"It's too hot"
Patient left message yesterday - did not get a callback yet
