Patient islost/can'tfind officePutpatient onwaiting listPatientknowsthe doctorSchedulesameday appt"I'mgoing outof town"Teenasays"Googly -Moogly"Patient getsmad when toldthey cannotspeak with anurse/doctorCaller isa dentistofficeCaughttheshred-guy!CancelapptSentpatient toArmstrong& Assoc.Asked forsignedplan-of-careCalledlookingfor a jobReceivedcomplimentfrompatientNoresponseon WebExSpouse/familymemberspeaks forpatientMyChartissuesClairesays"words"PatientrunninglateCheckBEGreferralYou dranka bottle ofwater"That's thedoctor's officeresponsibility"- it's notPatient saysthey don'tneedreferral; theydo"Do y'alltrimtoenails"Patientwants toswitchdoctorsPatientcalling onDr lineRescheduleMRIPatient iseating onthe call"It's toohot""ThenumberI'm callingfrom"Can'thearcallerConsulttoBrandyYou find aschedulingerrorHad togoogleitPatientcalls youby yourfirst namePharmacycallingWe are not"TheOrthopedicGroup"Asked fordoctor'snotePatient'smedicationwas sent towrongpharmacyPatientcryingPatienthangs upon youRescheduleDoctor'sclinic"Thanksfornothing""We don'tsee forthat bodypart"Patientasked forfront desk"That farout?"for doctorapptPatienthas baddebtMedicationrefillShareCarestuffPatientgets yournamewrong"Is myinjectionscheduled"Phone -techproblemsSorry,wrongnumberHad tospeak withthe Doctor'steam for anapptPatientwent towrongoffice"Is my MRIscheduled"Earliestappt istoo earlyPatient leftmessageyesterday -did not get acallback yetPatientcancelsday ofappt"I want tospeakwith amanager""I paid myoutstandingbalance"CheckMedicaidreferralParentcalling forADULTpatient"I want tomake acomplaint""I'mcold"Transferredproblempatient tosomeoneelsePatientdoesn't knowwhat bodypart ishurtingDr.StonepatientYoubroughtyour lunch"This is MarkwithCenterWell...""I justmissedtheir call"Patienttells youtheir lifestoryCallover 10minsFX -offeredsoonerapptDoctorvisits thecall center"I have averyimportantjob"RudepatientRepcalling fordoctorBrandysays"buh-bye"Saraland/Mobilepatient callingBaldwin CountyCheckSRSKirbyvisits thecall centerDMEproblemsPatientupset withwait timeRescheduleappt"Whatdoctor'soffice isthis?"VAchecking onmore than 3patientsPatientonly givesfirst namePatient islost/can'tfind officePutpatient onwaiting listPatientknowsthe doctorSchedulesameday appt"I'mgoing outof town"Teenasays"Googly -Moogly"Patient getsmad when toldthey cannotspeak with anurse/doctorCaller isa dentistofficeCaughttheshred-guy!CancelapptSentpatient toArmstrong& Assoc.Asked forsignedplan-of-careCalledlookingfor a jobReceivedcomplimentfrompatientNoresponseon WebExSpouse/familymemberspeaks forpatientMyChartissuesClairesays"words"PatientrunninglateCheckBEGreferralYou dranka bottle ofwater"That's thedoctor's officeresponsibility"- it's notPatient saysthey don'tneedreferral; theydo"Do y'alltrimtoenails"Patientwants toswitchdoctorsPatientcalling onDr lineRescheduleMRIPatient iseating onthe call"It's toohot""ThenumberI'm callingfrom"Can'thearcallerConsulttoBrandyYou find aschedulingerrorHad togoogleitPatientcalls youby yourfirst namePharmacycallingWe are not"TheOrthopedicGroup"Asked fordoctor'snotePatient'smedicationwas sent towrongpharmacyPatientcryingPatienthangs upon youRescheduleDoctor'sclinic"Thanksfornothing""We don'tsee forthat bodypart"Patientasked forfront desk"That farout?"for doctorapptPatienthas baddebtMedicationrefillShareCarestuffPatientgets yournamewrong"Is myinjectionscheduled"Phone -techproblemsSorry,wrongnumberHad tospeak withthe Doctor'steam for anapptPatientwent towrongoffice"Is my MRIscheduled"Earliestappt istoo earlyPatient leftmessageyesterday -did not get acallback yetPatientcancelsday ofappt"I want tospeakwith amanager""I paid myoutstandingbalance"CheckMedicaidreferralParentcalling forADULTpatient"I want tomake acomplaint""I'mcold"Transferredproblempatient tosomeoneelsePatientdoesn't knowwhat bodypart ishurtingDr.StonepatientYoubroughtyour lunch"This is MarkwithCenterWell...""I justmissedtheir call"Patienttells youtheir lifestoryCallover 10minsFX -offeredsoonerapptDoctorvisits thecall center"I have averyimportantjob"RudepatientRepcalling fordoctorBrandysays"buh-bye"Saraland/Mobilepatient callingBaldwin CountyCheckSRSKirbyvisits thecall centerDMEproblemsPatientupset withwait timeRescheduleappt"Whatdoctor'soffice isthis?"VAchecking onmore than 3patientsPatientonly givesfirst name

Call Room People - BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient is lost/can't find office
  2. Put patient on waiting list
  3. Patient knows the doctor
  4. Schedule same day appt
  5. "I'm going out of town"
  6. Teena says "Googly - Moogly"
  7. Patient gets mad when told they cannot speak with a nurse/doctor
  8. Caller is a dentist office
  9. Caught the shred-guy!
  10. Cancel appt
  11. Sent patient to Armstrong & Assoc.
  12. Asked for signed plan-of-care
  13. Called looking for a job
  14. Received compliment from patient
  15. No response on WebEx
  16. Spouse/family member speaks for patient
  17. MyChart issues
  18. Claire says "words"
  19. Patient running late
  20. Check BEG referral
  21. You drank a bottle of water
  22. "That's the doctor's office responsibility" - it's not
  23. Patient says they don't need referral; they do
  24. "Do y'all trim toenails"
  25. Patient wants to switch doctors
  26. Patient calling on Dr line
  27. Reschedule MRI
  28. Patient is eating on the call
  29. "It's too hot"
  30. "The number I'm calling from"
  31. Can't hear caller
  32. Consult to Brandy
  33. You find a scheduling error
  34. Had to google it
  35. Patient calls you by your first name
  36. Pharmacy calling
  37. We are not "The Orthopedic Group"
  38. Asked for doctor's note
  39. Patient's medication was sent to wrong pharmacy
  40. Patient crying
  41. Patient hangs up on you
  42. Reschedule Doctor's clinic
  43. "Thanks for nothing"
  44. "We don't see for that body part"
  45. Patient asked for front desk
  46. "That far out?" for doctor appt
  47. Patient has bad debt
  48. Medication refill
  49. ShareCare stuff
  50. Patient gets your name wrong
  51. "Is my injection scheduled"
  52. Phone - tech problems
  53. Sorry, wrong number
  54. Had to speak with the Doctor's team for an appt
  55. Patient went to wrong office
  56. "Is my MRI scheduled"
  57. Earliest appt is too early
  58. Patient left message yesterday - did not get a callback yet
  59. Patient cancels day of appt
  60. "I want to speak with a manager"
  61. "I paid my outstanding balance"
  62. Check Medicaid referral
  63. Parent calling for ADULT patient
  64. "I want to make a complaint"
  65. "I'm cold"
  66. Transferred problem patient to someone else
  67. Patient doesn't know what body part is hurting
  68. Dr. Stone patient
  69. You brought your lunch
  70. "This is Mark with CenterWell..."
  71. "I just missed their call"
  72. Patient tells you their life story
  73. Call over 10 mins
  74. FX - offered sooner appt
  75. Doctor visits the call center
  76. "I have a very important job"
  77. Rude patient
  78. Rep calling for doctor
  79. Brandy says "buh-bye"
  80. Saraland/Mobile patient calling Baldwin County
  81. Check SRS
  82. Kirby visits the call center
  83. DME problems
  84. Patient upset with wait time
  85. Reschedule appt
  86. "What doctor's office is this?"
  87. VA checking on more than 3 patients
  88. Patient only gives first name