Call Room People - BINGO

This bingo card has a free space and 88 words: Called looking for a job, "I'm going out of town", Patient upset with wait time, Patient knows the doctor, Patient says they don't need referral; they do, "Thanks for nothing", FX - offered sooner appt, "I want to speak with a manager", "Is my MRI scheduled", "That's the doctor's office responsibility" - it's not, VA checking on more than 3 patients, Received compliment from patient, "I paid my outstanding balance", Patient only gives first name, "I have a very important job", Patient left message yesterday - did not get a callback yet, Earliest appt is too early, Patient calls you by your first name, Parent calling for ADULT patient, Patient went to wrong office, Patient hangs up on you, Caller is a dentist office, Patient crying, You drank a bottle of water, You brought your lunch, Patient wants to switch doctors, "Is my injection scheduled", Patient's medication was sent to wrong pharmacy, Patient tells you their life story, "I want to make a complaint", Patient gets mad when told they cannot speak with a nurse/doctor, Check SRS, Patient cancels day of appt, Sorry, wrong number, Call over 10 mins, "I just missed their call", Phone - tech problems, Can't hear caller, Rude patient, Spouse/family member speaks for patient, Had to google it, Caught the shred-guy!, Saraland/Mobile patient calling Baldwin County, Dr. Stone patient, "We don't see for that body part", "Do y'all trim toenails", "What doctor's office is this?", Patient is lost/can't find office, Transferred problem patient to someone else, Patient has bad debt, Rep calling for doctor, Reschedule appt, Cancel appt, Reschedule Doctor's clinic, MyChart issues, Pharmacy calling, ShareCare stuff, You find a scheduling error, Patient is eating on the call, Medication refill, Had to speak with the Doctor's team for an appt, Patient running late, Asked for signed plan-of-care, Asked for doctor's note, "This is Mark with CenterWell...", Patient asked for front desk, Reschedule MRI, Kirby visits the call center, Doctor visits the call center, Check BEG referral, "That far out?" for doctor appt, Schedule same day appt, DME problems, Patient doesn't know what body part is hurting, Put patient on waiting list, Check Medicaid referral, "The number I'm calling from", Sent patient to Armstrong & Assoc., Patient gets your name wrong, We are not "The Orthopedic Group", "I'm cold", "It's too hot", Patient calling on Dr line, Consult to Brandy, Claire says "words", Brandy says "buh-bye", Teena says "Googly - Moogly" and No response on WebEx.

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