FraudAlertExternalTransferQuestionCodeWordNeededanoverrideCLICallDebitCardIncreasePrintedCashier'sCheckAnswered acoworkersquestion onTeamsRenewa CDDid aSkipPayOrdereda debitcardMemberasked abouta DeclinedTransactionEscalatedCallBalanceQuestionon DirectDepositClosedanAccountStopPaymentDebit cardDispute orAffidavit ofFraudXferedto CCLSaidmembername 2xduring callSentOTPTakeACIPaymentQuestionon checkorderBill PayQuestionUpdatedContactVerificationin HydraSent atextfollow upDid avideoverificationCPICallVerifiedmemberwith a KiaFraudAlertExternalTransferQuestionCodeWordNeededanoverrideCLICallDebitCardIncreasePrintedCashier'sCheckAnswered acoworkersquestion onTeamsRenewa CDDid aSkipPayOrdereda debitcardMemberasked abouta DeclinedTransactionEscalatedCallBalanceQuestionon DirectDepositClosedanAccountStopPaymentDebit cardDispute orAffidavit ofFraudXferedto CCLSaidmembername 2xduring callSentOTPTakeACIPaymentQuestionon checkorderBill PayQuestionUpdatedContactVerificationin HydraSent atextfollow upDid avideoverificationCPICallVerifiedmemberwith a Kia

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fraud Alert
  2. External Transfer Question
  3. Code Word
  4. Needed an override
  5. CLI Call
  6. Debit Card Increase
  7. Printed Cashier's Check
  8. Answered a coworkers question on Teams
  9. Renew a CD
  10. Did a Skip Pay
  11. Ordered a debit card
  12. Member asked about a Declined Transaction
  13. Escalated Call
  14. Balance
  15. Question on Direct Deposit
  16. Closed an Account
  17. Stop Payment
  18. Debit card Dispute or Affidavit of Fraud
  19. Xfered to CCL
  20. Said member name 2x during call
  21. Sent OTP
  22. Take ACI Payment
  23. Question on check order
  24. Bill Pay Question
  25. Updated Contact Verification in Hydra
  26. Sent a text follow up
  27. Did a video verification
  28. CPI Call
  29. Verified member with a Kia