EscalatedCallCodeWordDid avideoverificationBill PayQuestionCLICallCPICallDid aSkipPayVerifiedmemberwith a KiaFraudAlertQuestionon checkorderRenewa CDMemberasked abouta DeclinedTransactionAnswered acoworkersquestion onTeamsPrintedCashier'sCheckUpdatedContactVerificationin HydraSaidmembername 2xduring callSent atextfollow upOrdereda debitcardBalanceDebit cardDispute orAffidavit ofFraudNeededanoverrideClosedanAccountExternalTransferQuestionDebitCardIncreaseStopPaymentTakeACIPaymentXferedto CCLSentOTPQuestionon DirectDepositEscalatedCallCodeWordDid avideoverificationBill PayQuestionCLICallCPICallDid aSkipPayVerifiedmemberwith a KiaFraudAlertQuestionon checkorderRenewa CDMemberasked abouta DeclinedTransactionAnswered acoworkersquestion onTeamsPrintedCashier'sCheckUpdatedContactVerificationin HydraSaidmembername 2xduring callSent atextfollow upOrdereda debitcardBalanceDebit cardDispute orAffidavit ofFraudNeededanoverrideClosedanAccountExternalTransferQuestionDebitCardIncreaseStopPaymentTakeACIPaymentXferedto CCLSentOTPQuestionon DirectDeposit

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated Call
  2. Code Word
  3. Did a video verification
  4. Bill Pay Question
  5. CLI Call
  6. CPI Call
  7. Did a Skip Pay
  8. Verified member with a Kia
  9. Fraud Alert
  10. Question on check order
  11. Renew a CD
  12. Member asked about a Declined Transaction
  13. Answered a coworkers question on Teams
  14. Printed Cashier's Check
  15. Updated Contact Verification in Hydra
  16. Said member name 2x during call
  17. Sent a text follow up
  18. Ordered a debit card
  19. Balance
  20. Debit card Dispute or Affidavit of Fraud
  21. Needed an override
  22. Closed an Account
  23. External Transfer Question
  24. Debit Card Increase
  25. Stop Payment
  26. Take ACI Payment
  27. Xfered to CCL
  28. Sent OTP
  29. Question on Direct Deposit