Debit cardDispute orAffidavit ofFraudDebitCardIncreaseBill PayQuestionAnswered acoworkersquestion onTeamsQuestionon checkorderCodeWordCPICallPrintedCashier'sCheckQuestionon DirectDepositClosedanAccountFraudAlertDid avideoverificationDid aSkipPayCLICallSent atextfollow upRenewa CDMemberasked abouta DeclinedTransactionOrdereda debitcardSaidmembername 2xduring callEscalatedCallXferedto CCLTakeACIPaymentNeededanoverrideVerifiedmemberwith a KiaExternalTransferQuestionStopPaymentBalanceUpdatedContactVerificationin HydraSentOTPDebit cardDispute orAffidavit ofFraudDebitCardIncreaseBill PayQuestionAnswered acoworkersquestion onTeamsQuestionon checkorderCodeWordCPICallPrintedCashier'sCheckQuestionon DirectDepositClosedanAccountFraudAlertDid avideoverificationDid aSkipPayCLICallSent atextfollow upRenewa CDMemberasked abouta DeclinedTransactionOrdereda debitcardSaidmembername 2xduring callEscalatedCallXferedto CCLTakeACIPaymentNeededanoverrideVerifiedmemberwith a KiaExternalTransferQuestionStopPaymentBalanceUpdatedContactVerificationin HydraSentOTP

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Debit card Dispute or Affidavit of Fraud
  2. Debit Card Increase
  3. Bill Pay Question
  4. Answered a coworkers question on Teams
  5. Question on check order
  6. Code Word
  7. CPI Call
  8. Printed Cashier's Check
  9. Question on Direct Deposit
  10. Closed an Account
  11. Fraud Alert
  12. Did a video verification
  13. Did a Skip Pay
  14. CLI Call
  15. Sent a text follow up
  16. Renew a CD
  17. Member asked about a Declined Transaction
  18. Ordered a debit card
  19. Said member name 2x during call
  20. Escalated Call
  21. Xfered to CCL
  22. Take ACI Payment
  23. Needed an override
  24. Verified member with a Kia
  25. External Transfer Question
  26. Stop Payment
  27. Balance
  28. Updated Contact Verification in Hydra
  29. Sent OTP