Answered acoworkersquestion onTeamsMemberasked abouta DeclinedTransactionEscalatedCallSentOTPFraudAlertVerifiedmemberwith a KiaSaidmembername 2xduring callBalanceClosedanAccountRenewa CDCLICallQuestionon checkorderDebitCardIncreaseBill PayQuestionQuestionon DirectDepositSent atextfollow upCodeWordExternalTransferQuestionDid avideoverificationDebit cardDispute orAffidavit ofFraudStopPaymentDid aSkipPayNeededanoverrideUpdatedContactVerificationin HydraPrintedCashier'sCheckXferedto CCLOrdereda debitcardCPICallTakeACIPaymentAnswered acoworkersquestion onTeamsMemberasked abouta DeclinedTransactionEscalatedCallSentOTPFraudAlertVerifiedmemberwith a KiaSaidmembername 2xduring callBalanceClosedanAccountRenewa CDCLICallQuestionon checkorderDebitCardIncreaseBill PayQuestionQuestionon DirectDepositSent atextfollow upCodeWordExternalTransferQuestionDid avideoverificationDebit cardDispute orAffidavit ofFraudStopPaymentDid aSkipPayNeededanoverrideUpdatedContactVerificationin HydraPrintedCashier'sCheckXferedto CCLOrdereda debitcardCPICallTakeACIPayment

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered a coworkers question on Teams
  2. Member asked about a Declined Transaction
  3. Escalated Call
  4. Sent OTP
  5. Fraud Alert
  6. Verified member with a Kia
  7. Said member name 2x during call
  8. Balance
  9. Closed an Account
  10. Renew a CD
  11. CLI Call
  12. Question on check order
  13. Debit Card Increase
  14. Bill Pay Question
  15. Question on Direct Deposit
  16. Sent a text follow up
  17. Code Word
  18. External Transfer Question
  19. Did a video verification
  20. Debit card Dispute or Affidavit of Fraud
  21. Stop Payment
  22. Did a Skip Pay
  23. Needed an override
  24. Updated Contact Verification in Hydra
  25. Printed Cashier's Check
  26. Xfered to CCL
  27. Ordered a debit card
  28. CPI Call
  29. Take ACI Payment