FraudAlertSaidmembername 2xduring callBill PayQuestionDid aSkipPayDebit cardDispute orAffidavit ofFraudExternalTransferQuestionNeededanoverrideOrdereda debitcardXferedto CCLSentOTPRenewa CDStopPaymentCPICallUpdatedContactVerificationin HydraQuestionon checkorderBalanceVerifiedmemberwith a KiaMemberasked abouta DeclinedTransactionDebitCardIncreaseEscalatedCallClosedanAccountCodeWordQuestionon DirectDepositAnswered acoworkersquestion onTeamsSent atextfollow upDid avideoverificationTakeACIPaymentPrintedCashier'sCheckCLICallFraudAlertSaidmembername 2xduring callBill PayQuestionDid aSkipPayDebit cardDispute orAffidavit ofFraudExternalTransferQuestionNeededanoverrideOrdereda debitcardXferedto CCLSentOTPRenewa CDStopPaymentCPICallUpdatedContactVerificationin HydraQuestionon checkorderBalanceVerifiedmemberwith a KiaMemberasked abouta DeclinedTransactionDebitCardIncreaseEscalatedCallClosedanAccountCodeWordQuestionon DirectDepositAnswered acoworkersquestion onTeamsSent atextfollow upDid avideoverificationTakeACIPaymentPrintedCashier'sCheckCLICall

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fraud Alert
  2. Said member name 2x during call
  3. Bill Pay Question
  4. Did a Skip Pay
  5. Debit card Dispute or Affidavit of Fraud
  6. External Transfer Question
  7. Needed an override
  8. Ordered a debit card
  9. Xfered to CCL
  10. Sent OTP
  11. Renew a CD
  12. Stop Payment
  13. CPI Call
  14. Updated Contact Verification in Hydra
  15. Question on check order
  16. Balance
  17. Verified member with a Kia
  18. Member asked about a Declined Transaction
  19. Debit Card Increase
  20. Escalated Call
  21. Closed an Account
  22. Code Word
  23. Question on Direct Deposit
  24. Answered a coworkers question on Teams
  25. Sent a text follow up
  26. Did a video verification
  27. Take ACI Payment
  28. Printed Cashier's Check
  29. CLI Call