CPICallAnswered acoworkersquestion onTeamsTakeACIPaymentUpdatedContactVerificationin HydraDid avideoverificationOrdereda debitcardBalanceSentOTPNeededanoverrideDid aSkipPayDebit cardDispute orAffidavit ofFraudStopPaymentSaidmembername 2xduring callEscalatedCallVerifiedmemberwith a KiaSent atextfollow upPrintedCashier'sCheckFraudAlertQuestionon checkorderCLICallMemberasked abouta DeclinedTransactionQuestionon DirectDepositClosedanAccountExternalTransferQuestionRenewa CDCodeWordDebitCardIncreaseXferedto CCLBill PayQuestionCPICallAnswered acoworkersquestion onTeamsTakeACIPaymentUpdatedContactVerificationin HydraDid avideoverificationOrdereda debitcardBalanceSentOTPNeededanoverrideDid aSkipPayDebit cardDispute orAffidavit ofFraudStopPaymentSaidmembername 2xduring callEscalatedCallVerifiedmemberwith a KiaSent atextfollow upPrintedCashier'sCheckFraudAlertQuestionon checkorderCLICallMemberasked abouta DeclinedTransactionQuestionon DirectDepositClosedanAccountExternalTransferQuestionRenewa CDCodeWordDebitCardIncreaseXferedto CCLBill PayQuestion

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CPI Call
  2. Answered a coworkers question on Teams
  3. Take ACI Payment
  4. Updated Contact Verification in Hydra
  5. Did a video verification
  6. Ordered a debit card
  7. Balance
  8. Sent OTP
  9. Needed an override
  10. Did a Skip Pay
  11. Debit card Dispute or Affidavit of Fraud
  12. Stop Payment
  13. Said member name 2x during call
  14. Escalated Call
  15. Verified member with a Kia
  16. Sent a text follow up
  17. Printed Cashier's Check
  18. Fraud Alert
  19. Question on check order
  20. CLI Call
  21. Member asked about a Declined Transaction
  22. Question on Direct Deposit
  23. Closed an Account
  24. External Transfer Question
  25. Renew a CD
  26. Code Word
  27. Debit Card Increase
  28. Xfered to CCL
  29. Bill Pay Question