Sent atextfollow upDid avideoverificationNeededanoverrideRenewa CDAnswered acoworkersquestion onTeamsSaidmembername 2xduring callCLICallClosedanAccountQuestionon DirectDepositCPICallBalanceSentOTPDebit cardDispute orAffidavit ofFraudExternalTransferQuestionTakeACIPaymentDid aSkipPayStopPaymentOrdereda debitcardEscalatedCallFraudAlertXferedto CCLVerifiedmemberwith a KiaCodeWordMemberasked abouta DeclinedTransactionPrintedCashier'sCheckQuestionon checkorderDebitCardIncreaseBill PayQuestionUpdatedContactVerificationin HydraSent atextfollow upDid avideoverificationNeededanoverrideRenewa CDAnswered acoworkersquestion onTeamsSaidmembername 2xduring callCLICallClosedanAccountQuestionon DirectDepositCPICallBalanceSentOTPDebit cardDispute orAffidavit ofFraudExternalTransferQuestionTakeACIPaymentDid aSkipPayStopPaymentOrdereda debitcardEscalatedCallFraudAlertXferedto CCLVerifiedmemberwith a KiaCodeWordMemberasked abouta DeclinedTransactionPrintedCashier'sCheckQuestionon checkorderDebitCardIncreaseBill PayQuestionUpdatedContactVerificationin Hydra

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a text follow up
  2. Did a video verification
  3. Needed an override
  4. Renew a CD
  5. Answered a coworkers question on Teams
  6. Said member name 2x during call
  7. CLI Call
  8. Closed an Account
  9. Question on Direct Deposit
  10. CPI Call
  11. Balance
  12. Sent OTP
  13. Debit card Dispute or Affidavit of Fraud
  14. External Transfer Question
  15. Take ACI Payment
  16. Did a Skip Pay
  17. Stop Payment
  18. Ordered a debit card
  19. Escalated Call
  20. Fraud Alert
  21. Xfered to CCL
  22. Verified member with a Kia
  23. Code Word
  24. Member asked about a Declined Transaction
  25. Printed Cashier's Check
  26. Question on check order
  27. Debit Card Increase
  28. Bill Pay Question
  29. Updated Contact Verification in Hydra