DebitCardIncreaseQuestionon checkorderExternalTransferQuestionDebit cardDispute orAffidavit ofFraudNeededanoverrideXferedto CCLCodeWordVerifiedmemberwith a KiaFraudAlertSentOTPBill PayQuestionUpdatedContactVerificationin HydraPrintedCashier'sCheckDid aSkipPayCPICallStopPaymentQuestionon DirectDepositEscalatedCallDid avideoverificationBalanceTakeACIPaymentSaidmembername 2xduring callClosedanAccountAnswered acoworkersquestion onTeamsOrdereda debitcardRenewa CDCLICallSent atextfollow upMemberasked abouta DeclinedTransactionDebitCardIncreaseQuestionon checkorderExternalTransferQuestionDebit cardDispute orAffidavit ofFraudNeededanoverrideXferedto CCLCodeWordVerifiedmemberwith a KiaFraudAlertSentOTPBill PayQuestionUpdatedContactVerificationin HydraPrintedCashier'sCheckDid aSkipPayCPICallStopPaymentQuestionon DirectDepositEscalatedCallDid avideoverificationBalanceTakeACIPaymentSaidmembername 2xduring callClosedanAccountAnswered acoworkersquestion onTeamsOrdereda debitcardRenewa CDCLICallSent atextfollow upMemberasked abouta DeclinedTransaction

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Debit Card Increase
  2. Question on check order
  3. External Transfer Question
  4. Debit card Dispute or Affidavit of Fraud
  5. Needed an override
  6. Xfered to CCL
  7. Code Word
  8. Verified member with a Kia
  9. Fraud Alert
  10. Sent OTP
  11. Bill Pay Question
  12. Updated Contact Verification in Hydra
  13. Printed Cashier's Check
  14. Did a Skip Pay
  15. CPI Call
  16. Stop Payment
  17. Question on Direct Deposit
  18. Escalated Call
  19. Did a video verification
  20. Balance
  21. Take ACI Payment
  22. Said member name 2x during call
  23. Closed an Account
  24. Answered a coworkers question on Teams
  25. Ordered a debit card
  26. Renew a CD
  27. CLI Call
  28. Sent a text follow up
  29. Member asked about a Declined Transaction