Sent atextfollow upFraudAlertXferedto CCLUpdatedContactVerificationin HydraDebit cardDispute orAffidavit ofFraudMemberasked abouta DeclinedTransactionNeededanoverrideVerifiedmemberwith a KiaCPICallSaidmembername 2xduring callEscalatedCallDid aSkipPayClosedanAccountCodeWordDid avideoverificationStopPaymentBalanceCLICallQuestionon DirectDepositOrdereda debitcardExternalTransferQuestionQuestionon checkorderTakeACIPaymentRenewa CDSentOTPDebitCardIncreasePrintedCashier'sCheckBill PayQuestionAnswered acoworkersquestion onTeamsSent atextfollow upFraudAlertXferedto CCLUpdatedContactVerificationin HydraDebit cardDispute orAffidavit ofFraudMemberasked abouta DeclinedTransactionNeededanoverrideVerifiedmemberwith a KiaCPICallSaidmembername 2xduring callEscalatedCallDid aSkipPayClosedanAccountCodeWordDid avideoverificationStopPaymentBalanceCLICallQuestionon DirectDepositOrdereda debitcardExternalTransferQuestionQuestionon checkorderTakeACIPaymentRenewa CDSentOTPDebitCardIncreasePrintedCashier'sCheckBill PayQuestionAnswered acoworkersquestion onTeams

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a text follow up
  2. Fraud Alert
  3. Xfered to CCL
  4. Updated Contact Verification in Hydra
  5. Debit card Dispute or Affidavit of Fraud
  6. Member asked about a Declined Transaction
  7. Needed an override
  8. Verified member with a Kia
  9. CPI Call
  10. Said member name 2x during call
  11. Escalated Call
  12. Did a Skip Pay
  13. Closed an Account
  14. Code Word
  15. Did a video verification
  16. Stop Payment
  17. Balance
  18. CLI Call
  19. Question on Direct Deposit
  20. Ordered a debit card
  21. External Transfer Question
  22. Question on check order
  23. Take ACI Payment
  24. Renew a CD
  25. Sent OTP
  26. Debit Card Increase
  27. Printed Cashier's Check
  28. Bill Pay Question
  29. Answered a coworkers question on Teams