(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"What doctor's office is this"
Check Medicaid Referral
"I want to speak with a manager"
Transfer to WC
Patient hangs up on you
Spouse/family member speaks for patient
FX - offered sooner appt
Parent calling for ADULT patient
Rep is calling for doctor
Earliest appt in too early
Claire says "Words"
Patient only gives first name
Someone says "It's too hot"
MyChart issues
Patient is running late
Patient crying
"We don't see for that body part"
"The number I'm calling from"
Medication refill
Patient knows the doctor
Patient wants to switch doctors
Patient only gives last name
Patient says they don't need a referral - they do
"I have a very important job"
"Thanks for nothing"
Saraland or Mobile calling Baldwin County
VA checking on more than 3 patients
You find a scheduling error
"That far out?"
for doctors appt
Check SRS
Patient is calling on doctor line
Had to call IT
Reschedule MRI
"This is Mark with CenterWell..."
Dr. Stone patient
Patient's medication was sent to the wrong pharmacy
Received a compliment from patient
Patient is eating on the call
"I'm going out of town"
We are not "The Orthopedic Group"
"I paid my outstanding balance"
"Is my MRI scheduled?"
Consult to Brandy
Patient left message yesterday - did not get callback yet
Reschedule doctor's clinic
Patient upset with wait time
We're here on vacation
"I just missed their call"
You brought your lunch
Patient tells you their life story
Patient asks for front desk
Jennifer says
"I'm cold"
Patient is lost/can't find office
Pharmacy calling
Caller doesn't know what body part is hurting
Schedule same day appt
Dentist office calling
DME problems
Phone - Tech problems
Patient cancels day of appt
Patient gets your name wrong
Dog barking in background
Sent patient to Armstrong & Assoc
You drank a bottle of water
Brandy says "Buh-Bye"
Call over 10 mins
Baby screaming in background
Check BEG referral
"It's not WC" - It is
Had to google it
Patient upset when they cannot speak with doctor/ nurse immediately
"I want to make a complaint"
Canceled appt
Asked for Plan-of-Care
Reschedule appt
Caught the
Shred-Guy!
Patient has bad debt
No response on WebEx
Kirby visits the call center
Transferred problem patient to someone else
Can't hear caller
Asked for doctor's note
ShareCare Stuff
Had to speak with the doctor's team
Called looking for a job
"Do y'all trim toenails?"
Doctor visits the call center
Patient went to wrong office
Patient calls you by your first name
"That's the doctor's office responsibility" - It's not
