(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"This is Mark with CenterWell..."
"It's not WC" - It is
MyChart issues
"I have a very important job"
"We don't see for that body part"
Called looking for a job
FX - offered sooner appt
ShareCare Stuff
Patient upset when they cannot speak with doctor/ nurse immediately
"I just missed their call"
We're here on vacation
Patient left message yesterday - did not get callback yet
You find a scheduling error
Check SRS
Dentist office calling
Kirby visits the call center
Check Medicaid Referral
We are not "The Orthopedic Group"
Check BEG referral
Asked for doctor's note
You brought your lunch
Brandy says "Buh-Bye"
Rep is calling for doctor
Sent patient to Armstrong & Assoc
Baby screaming in background
"I'm going out of town"
Parent calling for ADULT patient
Asked for Plan-of-Care
Patient calls you by your first name
Had to speak with the doctor's team
Phone - Tech problems
VA checking on more than 3 patients
Reschedule doctor's clinic
"That far out?"
for doctors appt
Patient is calling on doctor line
"I want to speak with a manager"
Put patient on waiting list
"I want to make a complaint"
Claire says "Words"
"That's the doctor's office responsibility" - It's not
Received a compliment from patient
"Do y'all trim toenails?"
Had to call IT
Patient is lost/can't find office
"Thanks for nothing"
Rude patient
Patient wants to switch doctors
Caught the
Shred-Guy!
"What doctor's office is this"
Transfer to WC
Consult to Brandy
Patient went to wrong office
Patient is running late
Dr. Stone patient
Caller doesn't know what body part is hurting
Patient hangs up on you
"The number I'm calling from"
Patient only gives last name
"I paid my outstanding balance"
You drank a bottle of water
Schedule same day appt
Patient is eating on the call
Spouse/family member speaks for patient
Patient gets your name wrong
DME problems
Patient crying
"Is my MRI scheduled?"
No response on WebEx
Patient asks for front desk
Patient's medication was sent to the wrong pharmacy
