(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Someone says "It's too hot"
Patient upset when they cannot speak with doctor/ nurse immediately
Baby screaming in background
No response on WebEx
"Is my MRI scheduled?"
FX - offered sooner appt
Patient has bad debt
"I paid my outstanding balance"
Doctor visits the call center
Canceled appt
Patient hangs up on you
Pharmacy calling
Check Medicaid Referral
Reschedule appt
Rep is calling for doctor
"We don't see for that body part"
Jennifer says
"I'm cold"
Can't hear caller
Had to google it
Had to call IT
Brandy says "Buh-Bye"
Had to speak with the doctor's team
Caught the
Shred-Guy!
Check BEG referral
Reschedule doctor's clinic
"That far out?"
for doctors appt
Phone - Tech problems
"Do y'all trim toenails?"
Spouse/family member speaks for patient
MyChart issues
We are not "The Orthopedic Group"
Consult to Brandy
VA checking on more than 3 patients
Claire says "Words"
Patient wants to switch doctors
"Thanks for nothing"
Patient upset with wait time
Transfer to WC
Kirby visits the call center
Received a compliment from patient
"I'm going out of town"
Asked for doctor's note
Earliest appt in too early
"I have a very important job"
Called looking for a job
Put patient on waiting list
Patient asks for front desk
Patient only gives first name
We're here on vacation
Sent patient to Armstrong & Assoc
Patient's medication was sent to the wrong pharmacy
Dog barking in background
You drank a bottle of water
Saraland or Mobile calling Baldwin County
Patient tells you their life story
Patient gets your name wrong
"That's the doctor's office responsibility" - It's not
Patient is lost/can't find office
"What doctor's office is this"
Patient calls you by your first name
Schedule same day appt
"The number I'm calling from"
Patient knows the doctor
Medication refill
Dentist office calling
ShareCare Stuff
"I want to make a complaint"
Patient is eating on the call
DME problems
"I just missed their call"
Asked for Plan-of-Care
Caller doesn't know what body part is hurting
Patient crying
Dr. Stone patient
Patient only gives last name
Reschedule MRI
Transferred problem patient to someone else
You brought your lunch
Patient says they don't need a referral - they do
Patient left message yesterday - did not get callback yet
