(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient went to wrong office
"I just missed their call"
"That's the doctor's office responsibility" - It's not
Reschedule doctor's clinic
Had to google it
Patient asks for front desk
"I want to make a complaint"
Patient is running late
FX - offered sooner appt
Patient left message yesterday - did not get callback yet
Patient crying
Patient knows the doctor
Someone says "It's too hot"
No response on WebEx
Patient is calling on doctor line
"Thanks for nothing"
Patient calls you by your first name
Patient only gives first name
Patient is lost/can't find office
Patient upset when they cannot speak with doctor/ nurse immediately
"The number I'm calling from"
Saraland or Mobile calling Baldwin County
Phone - Tech problems
ShareCare Stuff
You find a scheduling error
Brandy says "Buh-Bye"
Asked for doctor's note
We're here on vacation
"This is Mark with CenterWell..."
Dr. Stone patient
Patient wants to switch doctors
Had to call IT
Transferred problem patient to someone else
Parent calling for ADULT patient
"Is my injection scheduled?"
DME problems
Transfer to WC
Check BEG referral
Patient gets your name wrong
Claire says "Words"
Medication refill
Rude patient
"It's not WC" - It is
Check Medicaid Referral
Asked for Plan-of-Care
Sent patient to Armstrong & Assoc
Patient says they don't need a referral - they do
"That far out?"
for doctors appt
Schedule same day appt
Check SRS
Baby screaming in background
Patient has bad debt
Patient cancels day of appt
Consult to Brandy
MyChart issues
Dentist office calling
Earliest appt in too early
You drank a bottle of water
VA checking on more than 3 patients
Pharmacy calling
Patient upset with wait time
"I want to speak with a manager"
Patient only gives last name
Patient is eating on the call
Had to speak with the doctor's team
Caller doesn't know what body part is hurting
Patient's medication was sent to the wrong pharmacy
