(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked for doctor's note
Patient tells you their life story
"This is Mark with CenterWell..."
Check BEG referral
Claire says "Words"
Doctor visits the call center
Patient upset with wait time
Had to speak with the doctor's team
Patient's medication was sent to the wrong pharmacy
Schedule same day appt
Brandy says "Buh-Bye"
Spouse/family member speaks for patient
We're here on vacation
Earliest appt in too early
Rep is calling for doctor
"We don't see for that body part"
Parent calling for ADULT patient
"The number I'm calling from"
Reschedule MRI
Patient wants to switch doctors
You brought your lunch
"I want to make a complaint"
Patient is lost/can't find office
Check SRS
"I'm going out of town"
Patient calls you by your first name
Had to google it
Patient is eating on the call
Dog barking in background
Patient is running late
"I have a very important job"
Dentist office calling
"Thanks for nothing"
"That far out?"
for doctors appt
Medication refill
Put patient on waiting list
Patient crying
Can't hear caller
Had to call IT
Reschedule doctor's clinic
Dr. Stone patient
You find a scheduling error
Patient has bad debt
Consult to Brandy
Patient cancels day of appt
Patient knows the doctor
Baby screaming in background
Patient hangs up on you
"I want to speak with a manager"
Jennifer says
"I'm cold"
Rude patient
Patient upset when they cannot speak with doctor/ nurse immediately
Caller doesn't know what body part is hurting
MyChart issues
Patient only gives first name
Someone says "It's too hot"
VA checking on more than 3 patients
Asked for Plan-of-Care
Patient asks for front desk
No response on WebEx
Sent patient to Armstrong & Assoc
ShareCare Stuff
Phone - Tech problems
"That's the doctor's office responsibility" - It's not
Check Medicaid Referral
DME problems
Patient gets your name wrong
"I just missed their call"
"I paid my outstanding balance"
Transferred problem patient to someone else
Patient is calling on doctor line
Saraland or Mobile calling Baldwin County
Kirby visits the call center
Patient only gives last name
Patient went to wrong office
FX - offered sooner appt
Received a compliment from patient
Patient left message yesterday - did not get callback yet
