Call Room People - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. You brought your lunch
2. ShareCare Stuff
3. "The number I'm calling from"
4. Patient is running late
5. Rude patient
6. "Thanks for nothing"
7. We are not "The Orthopedic Group"
8. Brandy says "Buh-Bye"
9. We're here on vacation
10. Patient says they don't need a referral - they do
11. "Do y'all trim toenails?"
12. Spouse/family member speaks for patient
13. Had to call IT
14. Patient tells you their life story
15. "That far out?" for doctors appt
16. Patient has bad debt
17. Patient went to wrong office
18. Patient wants to switch doctors
19. Rep is calling for doctor
20. Had to speak with the doctor's team
21. "I want to speak with a manager"
22. Kirby visits the call center
23. Check SRS
24. Canceled appt
25. "This is Mark with CenterWell..."
26. Pharmacy calling
27. Patient is calling on doctor line
28. Had to google it
29. Patient only gives last name
30. Dentist office calling
31. "We don't see for that body part"
32. Patient's medication was sent to the wrong pharmacy
33. Dr. Stone patient
34. Medication refill
35. Consult to Brandy
36. "I have a very important job"
37. Asked for Plan-of-Care
38. Patient left message yesterday - did not get callback yet
39. "What doctor's office is this"
40. Claire says "Words"
41. VA checking on more than 3 patients
42. Patient crying
43. Patient knows the doctor
44. Jennifer says "I'm cold"
45. Caller doesn't know what body part is hurting
46. Someone says "It's too hot"
47. Called looking for a job
48. "I just missed their call"
49. Patient calls you by your first name
50. "That's the doctor's office responsibility" - It's not
51. Patient hangs up on you
52. Patient upset when they cannot speak with doctor/ nurse immediately
53. Doctor visits the call center
54. Earliest appt in too early
55. Reschedule appt
56. "Is my injection scheduled?"
57. "It's not WC" - It is
58. Received a compliment from patient
59. Put patient on waiting list
60. Schedule same day appt
61. Check BEG referral
62. Transferred problem patient to someone else
63. Patient is eating on the call
64. Transfer to WC
65. Parent calling for ADULT patient
66. Saraland or Mobile calling Baldwin County
67. Reschedule MRI
68. Reschedule doctor's clinic
69. DME problems
70. Call over 10 mins
71. Patient upset with wait time
72. Patient asks for front desk
73. You find a scheduling error
74. No response on WebEx
75. MyChart issues
76. Sent patient to Armstrong & Assoc
77. "I want to make a complaint"
78. Patient cancels day of appt
79. Check Medicaid Referral
80. FX - offered sooner appt
81. "Is my MRI scheduled?"
82. "I'm going out of town"
83. Baby screaming in background
84. "I paid my outstanding balance"
85. Patient gets your name wrong
86. Can't hear caller
87. Caught the Shred-Guy!
88. Patient only gives first name
89. Phone - Tech problems
90. Asked for doctor's note
91. You drank a bottle of water
92. Dog barking in background
93. Patient is lost/can't find office