(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"That's the doctor's office responsibility" - It's not
Reschedule appt
Patient wants to switch doctors
Check SRS
Check BEG referral
Saraland or Mobile calling Baldwin County
Phone - Tech problems
Patient went to wrong office
Dog barking in background
Received a compliment from patient
Had to google it
Transfer to WC
Asked for Plan-of-Care
DME problems
"We don't see for that body part"
Rude patient
Sent patient to Armstrong & Assoc
Consult to Brandy
"The number I'm calling from"
Call over 10 mins
"What doctor's office is this"
"Is my injection scheduled?"
Patient only gives first name
Patient is running late
Patient is lost/can't find office
"I have a very important job"
Rep is calling for doctor
"It's not WC" - It is
Patient has bad debt
Patient upset when they cannot speak with doctor/ nurse immediately
Had to call IT
You brought your lunch
"Is my MRI scheduled?"
Brandy says "Buh-Bye"
Patient upset with wait time
FX - offered sooner appt
Patient asks for front desk
You find a scheduling error
Parent calling for ADULT patient
Patient crying
No response on WebEx
"I want to speak with a manager"
Check Medicaid Referral
Dentist office calling
"I paid my outstanding balance"
Doctor visits the call center
We are not "The Orthopedic Group"
Caller doesn't know what body part is hurting
Patient tells you their life story
"Do y'all trim toenails?"
Kirby visits the call center
Patient calls you by your first name
"This is Mark with CenterWell..."
Patient's medication was sent to the wrong pharmacy
Patient is calling on doctor line
Reschedule MRI
Patient cancels day of appt
Jennifer says
"I'm cold"
"That far out?"
for doctors appt
"I'm going out of town"
Patient hangs up on you
Someone says "It's too hot"
"Thanks for nothing"
ShareCare Stuff
Spouse/family member speaks for patient
Called looking for a job
Dr. Stone patient
We're here on vacation
Asked for doctor's note
VA checking on more than 3 patients
Earliest appt in too early
Patient knows the doctor
Patient gets your name wrong
Schedule same day appt
Canceled appt
Patient is eating on the call
Baby screaming in background
Patient only gives last name
Claire says "Words"
Can't hear caller
Patient left message yesterday - did not get callback yet
