(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"That's the doctor's office responsibility" - It's not
Put patient on waiting list
Had to speak with the doctor's team
Patient calls you by your first name
ShareCare Stuff
Called looking for a job
Received a compliment from patient
Patient is calling on doctor line
"Do y'all trim toenails?"
Patient crying
Call over 10 mins
Asked for doctor's note
Patient cancels day of appt
Dog barking in background
We're here on vacation
Patient gets your name wrong
Jennifer says
"I'm cold"
Patient went to wrong office
"It's not WC" - It is
Pharmacy calling
Claire says "Words"
Patient hangs up on you
Patient is eating on the call
You brought your lunch
"I'm going out of town"
You find a scheduling error
Earliest appt in too early
Patient's medication was sent to the wrong pharmacy
Transfer to WC
Rude patient
"I have a very important job"
Consult to Brandy
We are not "The Orthopedic Group"
Patient tells you their life story
Patient wants to switch doctors
Spouse/family member speaks for patient
Sent patient to Armstrong & Assoc
Patient only gives first name
Parent calling for ADULT patient
Had to google it
"That far out?"
for doctors appt
Medication refill
Someone says "It's too hot"
Brandy says "Buh-Bye"
Doctor visits the call center
Transferred problem patient to someone else
Patient knows the doctor
No response on WebEx
MyChart issues
FX - offered sooner appt
Caught the
Shred-Guy!
Caller doesn't know what body part is hurting
"We don't see for that body part"
Check SRS
Check Medicaid Referral
"Is my MRI scheduled?"
"Thanks for nothing"
Baby screaming in background
"The number I'm calling from"
Rep is calling for doctor
"I just missed their call"
Asked for Plan-of-Care
Reschedule MRI
Saraland or Mobile calling Baldwin County
DME problems
Can't hear caller
Reschedule doctor's clinic
Patient only gives last name
Dentist office calling
Schedule same day appt
You drank a bottle of water
Had to call IT
Patient asks for front desk
Patient left message yesterday - did not get callback yet
VA checking on more than 3 patients
Patient is running late
"I want to make a complaint"
Kirby visits the call center
Patient says they don't need a referral - they do
Dr. Stone patient
"I paid my outstanding balance"
"What doctor's office is this"
"This is Mark with CenterWell..."
Check BEG referral
Patient is lost/can't find office
"I want to speak with a manager"
Patient upset when they cannot speak with doctor/ nurse immediately
