(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"That's the doctor's office responsibility" - It's not
Reschedule appt
Patient left message yesterday - did not get callback yet
DME problems
Had to google it
Had to call IT
Consult to Brandy
Saraland or Mobile calling Baldwin County
Patient asks for front desk
Spouse/family member speaks for patient
"That far out?"
for doctors appt
Pharmacy calling
ShareCare Stuff
Rep is calling for doctor
Claire says "Words"
Sent patient to Armstrong & Assoc
Canceled appt
Patient is calling on doctor line
"The number I'm calling from"
Patient only gives last name
"Do y'all trim toenails?"
Patient is lost/can't find office
Check Medicaid Referral
"Thanks for nothing"
Patient calls you by your first name
Put patient on waiting list
"What doctor's office is this"
"Is my MRI scheduled?"
Phone - Tech problems
Reschedule doctor's clinic
"I want to speak with a manager"
Transferred problem patient to someone else
Medication refill
Patient is running late
Patient only gives first name
"It's not WC" - It is
Patient cancels day of appt
"I paid my outstanding balance"
Kirby visits the call center
Asked for doctor's note
FX - offered sooner appt
Jennifer says
"I'm cold"
"I want to make a complaint"
Baby screaming in background
Caught the
Shred-Guy!
Can't hear caller
Transfer to WC
Dentist office calling
"I have a very important job"
Dog barking in background
Patient is eating on the call
Patient went to wrong office
"This is Mark with CenterWell..."
Patient knows the doctor
Called looking for a job
"We don't see for that body part"
Asked for Plan-of-Care
Patient gets your name wrong
Check SRS
Caller doesn't know what body part is hurting
We're here on vacation
"I just missed their call"
You find a scheduling error
Had to speak with the doctor's team
You drank a bottle of water
VA checking on more than 3 patients
Patient has bad debt
Patient wants to switch doctors
Patient's medication was sent to the wrong pharmacy
MyChart issues
Received a compliment from patient
Patient crying
"I'm going out of town"
Patient upset when they cannot speak with doctor/ nurse immediately
