"Do y'alltrimtoenails?"Phone -TechproblemsSomeonesays "It'stoo hot"Patient iseating onthe callWe'rehere onvacationPatient leftmessageyesterday -did not getcallback yetDMEproblemsCallover 10minsBrandysays"Buh-Bye"CaughttheShred-Guy!DentistofficecallingAsked fordoctor'snote"Is myinjectionscheduled?""I want tomake acomplaint"Patientcancelsday ofapptSchedulesameday apptPutpatient onwaiting list"We don'tsee forthat bodypart"Patientwent towrongofficePatienttells youtheir lifestoryCanceledapptPatient isrunninglateYou find aschedulingerrorFX -offeredsoonerapptHad tospeak withthe doctor'steamPatient upsetwhen theycannot speakwith doctor/nurseimmediatelyDog barkinginbackgroundPatient'smedicationwas sent tothe wrongpharmacyCheckSRS"Is my MRIscheduled?"Rescheduledoctor'sclinicConsulttoBrandyPatient saysthey don'tneed areferral -they do"ThenumberI'm callingfrom"Earliestappt intoo earlyShareCareStuffReceived acomplimentfrompatientPatientonly giveslast namePatient islost/can'tfind officeMedicationrefill"It's notWC" -It isSentpatient toArmstrong& Assoc"That farout?"for doctorsappt"Thanksfornothing"Spouse/familymemberspeaks forpatientYoubroughtyour lunch"I paid myoutstandingbalance"Patienthangs upon you"That's thedoctor's officeresponsibility"- It's notNoresponseon WebExPatientasks forfront deskKirbyvisits thecall centerPatientgets yournamewrongPatient iscalling ondoctor linePharmacycallingPatientcryingPatientcalls youby yourfirst nameRep iscalling fordoctorClairesays"Words""I have averyimportantjob"Had togoogleitCallerdoesn't knowwhat bodypart ishurtingRescheduleapptCan'thearcallerHad tocall ITBabyscreaminginbackground"I'mgoing outof town"We are not"TheOrthopedicGroup"CheckBEGreferral"This is MarkwithCenterWell..."Doctorvisits thecall center"Whatdoctor'soffice isthis"MyChartissuesTransferto WCRudepatientParentcalling forADULTpatientYou dranka bottle ofwaterRescheduleMRIPatientupset withwait time"I justmissedtheir call"Jennifersays"I'm cold""I want tospeakwith amanager"Patientknowsthe doctorVAchecking onmore than 3patientsSaraland orMobilecallingBaldwinCountyDr.StonepatientCheckMedicaidReferralTransferredproblempatient tosomeoneelsePatientonly givesfirst nameAskedfor Plan-of-CarePatientwants toswitchdoctorsPatienthas baddebtCalledlookingfor a job"Do y'alltrimtoenails?"Phone -TechproblemsSomeonesays "It'stoo hot"Patient iseating onthe callWe'rehere onvacationPatient leftmessageyesterday -did not getcallback yetDMEproblemsCallover 10minsBrandysays"Buh-Bye"CaughttheShred-Guy!DentistofficecallingAsked fordoctor'snote"Is myinjectionscheduled?""I want tomake acomplaint"Patientcancelsday ofapptSchedulesameday apptPutpatient onwaiting list"We don'tsee forthat bodypart"Patientwent towrongofficePatienttells youtheir lifestoryCanceledapptPatient isrunninglateYou find aschedulingerrorFX -offeredsoonerapptHad tospeak withthe doctor'steamPatient upsetwhen theycannot speakwith doctor/nurseimmediatelyDog barkinginbackgroundPatient'smedicationwas sent tothe wrongpharmacyCheckSRS"Is my MRIscheduled?"Rescheduledoctor'sclinicConsulttoBrandyPatient saysthey don'tneed areferral -they do"ThenumberI'm callingfrom"Earliestappt intoo earlyShareCareStuffReceived acomplimentfrompatientPatientonly giveslast namePatient islost/can'tfind officeMedicationrefill"It's notWC" -It isSentpatient toArmstrong& Assoc"That farout?"for doctorsappt"Thanksfornothing"Spouse/familymemberspeaks forpatientYoubroughtyour lunch"I paid myoutstandingbalance"Patienthangs upon you"That's thedoctor's officeresponsibility"- It's notNoresponseon WebExPatientasks forfront deskKirbyvisits thecall centerPatientgets yournamewrongPatient iscalling ondoctor linePharmacycallingPatientcryingPatientcalls youby yourfirst nameRep iscalling fordoctorClairesays"Words""I have averyimportantjob"Had togoogleitCallerdoesn't knowwhat bodypart ishurtingRescheduleapptCan'thearcallerHad tocall ITBabyscreaminginbackground"I'mgoing outof town"We are not"TheOrthopedicGroup"CheckBEGreferral"This is MarkwithCenterWell..."Doctorvisits thecall center"Whatdoctor'soffice isthis"MyChartissuesTransferto WCRudepatientParentcalling forADULTpatientYou dranka bottle ofwaterRescheduleMRIPatientupset withwait time"I justmissedtheir call"Jennifersays"I'm cold""I want tospeakwith amanager"Patientknowsthe doctorVAchecking onmore than 3patientsSaraland orMobilecallingBaldwinCountyDr.StonepatientCheckMedicaidReferralTransferredproblempatient tosomeoneelsePatientonly givesfirst nameAskedfor Plan-of-CarePatientwants toswitchdoctorsPatienthas baddebtCalledlookingfor a job

Call Room People - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Do y'all trim toenails?"
  2. Phone - Tech problems
  3. Someone says "It's too hot"
  4. Patient is eating on the call
  5. We're here on vacation
  6. Patient left message yesterday - did not get callback yet
  7. DME problems
  8. Call over 10 mins
  9. Brandy says "Buh-Bye"
  10. Caught the Shred-Guy!
  11. Dentist office calling
  12. Asked for doctor's note
  13. "Is my injection scheduled?"
  14. "I want to make a complaint"
  15. Patient cancels day of appt
  16. Schedule same day appt
  17. Put patient on waiting list
  18. "We don't see for that body part"
  19. Patient went to wrong office
  20. Patient tells you their life story
  21. Canceled appt
  22. Patient is running late
  23. You find a scheduling error
  24. FX - offered sooner appt
  25. Had to speak with the doctor's team
  26. Patient upset when they cannot speak with doctor/ nurse immediately
  27. Dog barking in background
  28. Patient's medication was sent to the wrong pharmacy
  29. Check SRS
  30. "Is my MRI scheduled?"
  31. Reschedule doctor's clinic
  32. Consult to Brandy
  33. Patient says they don't need a referral - they do
  34. "The number I'm calling from"
  35. Earliest appt in too early
  36. ShareCare Stuff
  37. Received a compliment from patient
  38. Patient only gives last name
  39. Patient is lost/can't find office
  40. Medication refill
  41. "It's not WC" - It is
  42. Sent patient to Armstrong & Assoc
  43. "That far out?" for doctors appt
  44. "Thanks for nothing"
  45. Spouse/family member speaks for patient
  46. You brought your lunch
  47. "I paid my outstanding balance"
  48. Patient hangs up on you
  49. "That's the doctor's office responsibility" - It's not
  50. No response on WebEx
  51. Patient asks for front desk
  52. Kirby visits the call center
  53. Patient gets your name wrong
  54. Patient is calling on doctor line
  55. Pharmacy calling
  56. Patient crying
  57. Patient calls you by your first name
  58. Rep is calling for doctor
  59. Claire says "Words"
  60. "I have a very important job"
  61. Had to google it
  62. Caller doesn't know what body part is hurting
  63. Reschedule appt
  64. Can't hear caller
  65. Had to call IT
  66. Baby screaming in background
  67. "I'm going out of town"
  68. We are not "The Orthopedic Group"
  69. Check BEG referral
  70. "This is Mark with CenterWell..."
  71. Doctor visits the call center
  72. "What doctor's office is this"
  73. MyChart issues
  74. Transfer to WC
  75. Rude patient
  76. Parent calling for ADULT patient
  77. You drank a bottle of water
  78. Reschedule MRI
  79. Patient upset with wait time
  80. "I just missed their call"
  81. Jennifer says "I'm cold"
  82. "I want to speak with a manager"
  83. Patient knows the doctor
  84. VA checking on more than 3 patients
  85. Saraland or Mobile calling Baldwin County
  86. Dr. Stone patient
  87. Check Medicaid Referral
  88. Transferred problem patient to someone else
  89. Patient only gives first name
  90. Asked for Plan-of-Care
  91. Patient wants to switch doctors
  92. Patient has bad debt
  93. Called looking for a job