Call Room People

This bingo card has a free space and 93 words: "We don't see for that body part", VA checking on more than 3 patients, No response on WebEx, Patient is running late, FX - offered sooner appt, Consult to Brandy, "I just missed their call", Canceled appt, "Is my MRI scheduled?", Patient upset when they cannot speak with doctor/ nurse immediately, Patient asks for front desk, Patient only gives first name, Patient only gives last name, Had to google it, Earliest appt in too early, "This is Mark with CenterWell...", Patient calls you by your first name, Asked for Plan-of-Care, Patient says they don't need a referral - they do, "I want to speak with a manager", Asked for doctor's note, ShareCare Stuff, Jennifer says "I'm cold", Dr. Stone patient, Rep is calling for doctor, Patient left message yesterday - did not get callback yet, Transferred problem patient to someone else, Phone - Tech problems, You find a scheduling error, "Do y'all trim toenails?", Patient gets your name wrong, Reschedule doctor's clinic, Rude patient, Patient is eating on the call, Check SRS, Parent calling for ADULT patient, Caught the Shred-Guy!, "I want to make a complaint", "The number I'm calling from", Patient upset with wait time, Put patient on waiting list, "That's the doctor's office responsibility" - It's not, Caller doesn't know what body part is hurting, Dentist office calling, Patient cancels day of appt, We are not "The Orthopedic Group", Someone says "It's too hot", Claire says "Words", "That far out?" for doctors appt, Patient has bad debt, Call over 10 mins, Patient wants to switch doctors, Check BEG referral, Called looking for a job, Sent patient to Armstrong & Assoc, Kirby visits the call center, Patient is calling on doctor line, Had to speak with the doctor's team, Reschedule appt, Reschedule MRI, You brought your lunch, You drank a bottle of water, Schedule same day appt, "What doctor's office is this", "I'm going out of town", Patient went to wrong office, Received a compliment from patient, "I have a very important job", Patient's medication was sent to the wrong pharmacy, Can't hear caller, Medication refill, "I paid my outstanding balance", Check Medicaid Referral, Patient hangs up on you, "Is my injection scheduled?", Brandy says "Buh-Bye", Patient knows the doctor, Doctor visits the call center, Pharmacy calling, MyChart issues, Spouse/family member speaks for patient, DME problems, "Thanks for nothing", Patient is lost/can't find office, Patient tells you their life story, Patient crying, Saraland or Mobile calling Baldwin County, Had to call IT, "It's not WC" - It is, We're here on vacation, Transfer to WC, Baby screaming in background and Dog barking in background.

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