(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient upset when they cannot speak with doctor/nurse immediately
Dr. Stone patient
Received a compliment from a pateint
Patient knows the doctor
"Thanks for nothing"
Asked for Plan-of-Care
Kirby visits the call center
Dentist office calling
Check SRS
"I'm going out of town"
"It's not WC" - It is
No response on WebEx
You drank a bottle of water
Patient calls you by your first name
Had to google it
"the number I'm calling from"
Patient asks for front desk
Patient tells you their life story
Earliest appt is too early
Caller doesn't know what body part is hurting
Check Medicaid Referral
Patient left message yesterday - no callback yet
Transfer to WC
Teena says "Dang
Patient hangs up on you
You brought your lunch
Put patient on waiting list
Brandy says "Buh-Bye"
Patient went to wrong office
"What doctor's office is this"
Rescheduled doctor's clinic
Dog barking in background
We're here on vacation
Patient's medication was sent to the wrong pharmacy
Rescheduled MRI
Caught the Shred - Guy!
You find a scheduling error
Patient eating on call
Asked for doctor's note
DME problems
Patient only gives last name
Benchmark Calling
ShareCare Stuff
Patient upset with wait time
"Do y'all trim toenails:
"That far out" - for doctors appt
Had to speak with the doctor's team
"I'm cold"
doctor visits the call center
Rude patient
Transferred problem patient to someone else
Pharmacy calling
Schedule same day appt
"I have a very important job"
Patient says they don't need referral - they do
"We don't see for that body part"
"I paid my outstanding balance"
Patient is calling on doctor line
patient has bad debt
Reschedule appt
Canceled appt
Patient only gives you their first name
Check BEG referral
FX - offered sooner appt
MyChart issues
"Is my injection scheduled?"
Baby screaming in background
CenterWell calling
Call over 10 mins
Parent is running late
We are not "The Orthopedic Group"
Spouse/Family member speaks for patient
Sent patient to Armstrong & Associates
Patient wants to switch doctors
Patient says doctor's name wrong
"I want to speak with a manager"
"I want to make a complaint"
Patient gets your name wrong
"It's hot"
Consult to Brandy
Claire says "words"
Called looking for a job
Mobile County calling Baldwin County
VA checking on patients
Had to call IT
"Is my MRI scheduled?"
Patient crying
Medication refill
Patient lost/can't find office
Can't hear caller
Rep is calling for doctor
Phone-tech problems
"That's the doctor's office responsibility" - it's not
