(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient only gives last name
Patient only gives you their first name
Asked for Plan-of-Care
doctor visits the call center
MyChart issues
Patient crying
Spouse/Family member speaks for patient
Patient upset when they cannot speak with doctor/nurse immediately
We are not "The Orthopedic Group"
Dog barking in background
Can't hear caller
Brandy says "Buh-Bye"
Kirby visits the call center
Medication refill
"I paid my outstanding balance"
"Is my injection scheduled?"
Patient calls you by your first name
Teena says "Dang
Patient says they don't need referral - they do
Patient's medication was sent to the wrong pharmacy
Patient asks for front desk
"We don't see for that body part"
Transfer to WC
Patient eating on call
Check Medicaid Referral
"It's not WC" - It is
Put patient on waiting list
Received a compliment from a pateint
Check SRS
Schedule same day appt
CenterWell calling
Claire says "words"
Sent patient to Armstrong & Associates
Patient upset with wait time
ShareCare Stuff
Baby screaming in background
We're here on vacation
"It's hot"
Call over 10 mins
Caller doesn't know what body part is hurting
Called looking for a job
Dr. Stone patient
Patient is calling on doctor line
Patient hangs up on you
"Is my MRI scheduled?"
Had to speak with the doctor's team
Dentist office calling
Had to google it
"That far out" - for doctors appt
Consult to Brandy
Check BEG referral
Patient tells you their life story
Patient gets your name wrong
Patient left message yesterday - no callback yet
Rescheduled doctor's clinic
You find a scheduling error
Reschedule appt
"What doctor's office is this"
Asked for doctor's note
VA checking on patients
Patient cancels day of appt
"Do y'all trim toenails:
Canceled appt
Parent is running late
"I want to make a complaint"
Caught the Shred - Guy!
patient has bad debt
Phone-tech problems
FX - offered sooner appt
"I'm cold"
Patient wants to switch doctors
Earliest appt is too early
Patient knows the doctor
"I'm going out of town"
"I want to speak with a manager"
Patient lost/can't find office
You brought your lunch
Patient says doctor's name wrong
You drank a bottle of water
Had to call IT
"I just missed their call"
Mobile County calling Baldwin County
Transferred problem patient to someone else
"Thanks for nothing"
"the number I'm calling from"
No response on WebEx
Rescheduled MRI
Patient went to wrong office
"I have a very important job"
Rep is calling for doctor
Pharmacy calling
"That's the doctor's office responsibility" - it's not
