(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked for Plan-of-Care
Patient lost/can't find office
Rescheduled doctor's clinic
Teena says "Dang
VA checking on patients
Brandy says "Buh-Bye"
Patient went to wrong office
"the number I'm calling from"
Patient asks for front desk
Patient only gives you their first name
Benchmark Calling
You drank a bottle of water
"What doctor's office is this"
Patient hangs up on you
Parent is running late
Check SRS
Caller doesn't know what body part is hurting
Consult to Brandy
Patient says they don't need referral - they do
Rescheduled MRI
Had to call IT
DME problems
Claire says "words"
Had to speak with the doctor's team
"Is my MRI scheduled?"
patient has bad debt
You brought your lunch
Dr. Stone patient
Put patient on waiting list
Patient says doctor's name wrong
FX - offered sooner appt
Patient crying
"Is my injection scheduled?"
CenterWell calling
Kirby visits the call center
Dentist office calling
Patient only gives last name
Rep is calling for doctor
"We don't see for that body part"
Asked for doctor's note
"I want to speak with a manager"
"That's the doctor's office responsibility" - it's not
Sent patient to Armstrong & Associates
"I just missed their call"
Called looking for a job
We're here on vacation
"I want to make a complaint"
Patient upset with wait time
"I have a very important job"
ShareCare Stuff
Patient is calling on doctor line
Transferred problem patient to someone else
Phone-tech problems
Reschedule appt
Caught the Shred - Guy!
Spouse/Family member speaks for patient
MyChart issues
Medication refill
Check BEG referral
You find a scheduling error
Patient gets your name wrong
Patient left message yesterday - no callback yet
"That far out" - for doctors appt
Earliest appt is too early
Had to google it
Patient eating on call
Patient knows the doctor
Patient's medication was sent to the wrong pharmacy
"It's hot"
Baby screaming in background
Call over 10 mins
Mobile County calling Baldwin County
"Do y'all trim toenails:
We are not "The Orthopedic Group"
Received a compliment from a pateint
Dog barking in background
Can't hear caller
Check Medicaid Referral
Patient wants to switch doctors
Patient tells you their life story
doctor visits the call center
"Thanks for nothing"
Canceled appt
"I paid my outstanding balance"
"I'm cold"
Patient calls you by your first name
Patient upset when they cannot speak with doctor/nurse immediately
