(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
"We don't see for that body part"
Patient wants to switch doctors
Caller doesn't know what body part is hurting
Rescheduled doctor's clinic
Mobile County calling Baldwin County
Dentist office calling
You find a scheduling error
Teena says "Dang
"Thanks for nothing"
"Do y'all trim toenails:
Patient says doctor's name wrong
"I'm cold"
Patient only gives last name
Sent patient to Armstrong & Associates
Asked for doctor's note
Patient asks for front desk
"I just missed their call"
"Is my MRI scheduled?"
MyChart issues
Consult to Brandy
Claire says "words"
Spouse/Family member speaks for patient
"That's the doctor's office responsibility" - it's not
Put patient on waiting list
Earliest appt is too early
You drank a bottle of water
Parent is running late
Call over 10 mins
"I'm going out of town"
Patient gets your name wrong
Caught the Shred - Guy!
Patient crying
"It's not WC" - It is
Asked for Plan-of-Care
Patient lost/can't find office
Patient calls you by your first name
"the number I'm calling from"
No response on WebEx
Rescheduled MRI
Canceled appt
Patient's medication was sent to the wrong pharmacy
Patient hangs up on you
Medication refill
Benchmark Calling
Had to google it
Baby screaming in background
Check SRS
Can't hear caller
Received a compliment from a pateint
Transfer to WC
Patient tells you their life story
You brought your lunch
"I want to speak with a manager"
Schedule same day appt
"It's hot"
Patient cancels day of appt
Dog barking in background
Patient is calling on doctor line
"Is my injection scheduled?"
FX - offered sooner appt
Pharmacy calling
Brandy says "Buh-Bye"
Rude patient
Patient left message yesterday - no callback yet
Kirby visits the call center
Reschedule appt
We are not "The Orthopedic Group"
Patient says they don't need referral - they do
"That far out" - for doctors appt
CenterWell calling
patient has bad debt
Check BEG referral
DME problems
Patient upset with wait time
Transferred problem patient to someone else
Called looking for a job
Patient knows the doctor
"What doctor's office is this"
Had to speak with the doctor's team
ShareCare Stuff
Dr. Stone patient
Had to call IT
Patient went to wrong office
Check Medicaid Referral
Phone-tech problems
Patient only gives you their first name
We're here on vacation
VA checking on patients
"I want to make a complaint"
Patient eating on call
"I have a very important job"
Rep is calling for doctor
doctor visits the call center
"I paid my outstanding balance"
Patient upset when they cannot speak with doctor/nurse immediately
