(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient tells you their life story
"I want to make a complaint"
Patient crying
"What doctor's office is this"
Patient upset with wait time
"I paid my outstanding balance"
Spouse/Family member speaks for patient
Mobile County calling Baldwin County
"Do y'all trim toenails:
Patient's medication was sent to the wrong pharmacy
VA checking on patients
Dentist office calling
Patient hangs up on you
Benchmark Calling
Parent is running late
You drank a bottle of water
Reschedule appt
Patient gets your name wrong
Dog barking in background
Caught the Shred - Guy!
Patient calls you by your first name
Canceled appt
Kirby visits the call center
Patient knows the doctor
Had to speak with the doctor's team
You find a scheduling error
Patient says doctor's name wrong
"the number I'm calling from"
Phone-tech problems
"I want to speak with a manager"
doctor visits the call center
Schedule same day appt
"I'm going out of town"
Pharmacy calling
Asked for doctor's note
Consult to Brandy
Patient eating on call
"I just missed their call"
Patient cancels day of appt
Called looking for a job
ShareCare Stuff
"It's not WC" - It is
Earliest appt is too early
Check Medicaid Referral
Patient only gives you their first name
"Thanks for nothing"
Received a compliment from a pateint
Check BEG referral
"We don't see for that body part"
Claire says "words"
"It's hot"
Patient lost/can't find office
Call over 10 mins
We are not "The Orthopedic Group"
patient has bad debt
"I have a very important job"
Had to call IT
Patient left message yesterday - no callback yet
Sent patient to Armstrong & Associates
Check SRS
MyChart issues
"That far out" - for doctors appt
Can't hear caller
FX - offered sooner appt
Patient wants to switch doctors
Dr. Stone patient
"Is my MRI scheduled?"
Brandy says "Buh-Bye"
Caller doesn't know what body part is hurting
Baby screaming in background
"That's the doctor's office responsibility" - it's not
You brought your lunch
Rep is calling for doctor
We're here on vacation
CenterWell calling
Patient is calling on doctor line
Medication refill
Patient only gives last name
"I'm cold"
Rescheduled MRI
No response on WebEx
Patient went to wrong office
"Is my injection scheduled?"
Transfer to WC
Teena says "Dang
Patient asks for front desk
Transferred problem patient to someone else
Asked for Plan-of-Care
Had to google it
Patient upset when they cannot speak with doctor/nurse immediately
