(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Check SRS
DME problems
Asked for Plan-of-Care
Consult to Brandy
"I have a very important job"
Spouse/Family member speaks for patient
Rude patient
Pharmacy calling
"Thanks for nothing"
Patient is calling on doctor line
"I paid my outstanding balance"
You drank a bottle of water
You brought your lunch
ShareCare Stuff
Schedule same day appt
Patient left message yesterday - no callback yet
Can't hear caller
"I want to make a complaint"
"I'm going out of town"
Rep is calling for doctor
Patient wants to switch doctors
Patient's medication was sent to the wrong pharmacy
Patient lost/can't find office
Canceled appt
Patient knows the doctor
Patient eating on call
FX - offered sooner appt
Patient only gives you their first name
"Do y'all trim toenails:
Patient calls you by your first name
Dr. Stone patient
"We don't see for that body part"
"I just missed their call"
"That's the doctor's office responsibility" - it's not
Patient tells you their life story
doctor visits the call center
Put patient on waiting list
Patient says they don't need referral - they do
Sent patient to Armstrong & Associates
Parent is running late
Mobile County calling Baldwin County
Claire says "words"
"It's hot"
Transferred problem patient to someone else
Patient hangs up on you
Received a compliment from a pateint
Patient crying
Had to google it
Teena says "Dang
Call over 10 mins
You find a scheduling error
"It's not WC" - It is
CenterWell calling
Check Medicaid Referral
VA checking on patients
Benchmark Calling
Phone-tech problems
Baby screaming in background
"That far out" - for doctors appt
MyChart issues
Brandy says "Buh-Bye"
We're here on vacation
Dog barking in background
Patient gets your name wrong
"I want to speak with a manager"
Caught the Shred - Guy!
Transfer to WC
Called looking for a job
Had to call IT
Rescheduled MRI
Patient cancels day of appt
Reschedule appt
Patient upset with wait time
Asked for doctor's note
"Is my MRI scheduled?"
Patient went to wrong office
Medication refill
"Is my injection scheduled?"
Patient says doctor's name wrong
No response on WebEx
patient has bad debt
Check BEG referral
Dentist office calling
"What doctor's office is this"
Kirby visits the call center
Earliest appt is too early
Patient upset when they cannot speak with doctor/nurse immediately
