(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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DME problems
Patient gets your name wrong
Earliest appt is too early
Mobile County calling Baldwin County
FX - offered sooner appt
Had to google it
Patient says doctor's name wrong
Can't hear caller
Dr. Stone patient
Dentist office calling
"I want to speak with a manager"
Pharmacy calling
Schedule same day appt
Claire says "words"
Kirby visits the call center
Caught the Shred - Guy!
patient has bad debt
Patient crying
We are not "The Orthopedic Group"
Patient hangs up on you
Rep is calling for doctor
Rescheduled MRI
"Is my injection scheduled?"
"I have a very important job"
Medication refill
Patient upset with wait time
Had to speak with the doctor's team
Rude patient
Caller doesn't know what body part is hurting
Spouse/Family member speaks for patient
Canceled appt
Sent patient to Armstrong & Associates
Patient only gives last name
Patient wants to switch doctors
Transferred problem patient to someone else
"Thanks for nothing"
"I'm going out of town"
Patient eating on call
Patient's medication was sent to the wrong pharmacy
"Do y'all trim toenails:
Patient lost/can't find office
Patient only gives you their first name
Patient went to wrong office
"I'm cold"
Teena says "Dang
Dog barking in background
Patient asks for front desk
Received a compliment from a pateint
"That far out" - for doctors appt
"Is my MRI scheduled?"
MyChart issues
Patient cancels day of appt
Baby screaming in background
Had to call IT
You find a scheduling error
Consult to Brandy
Benchmark Calling
Check BEG referral
doctor visits the call center
No response on WebEx
"It's hot"
Reschedule appt
Patient left message yesterday - no callback yet
Patient is calling on doctor line
Call over 10 mins
"That's the doctor's office responsibility" - it's not
Put patient on waiting list
Parent is running late
Called looking for a job
Rescheduled doctor's clinic
Check Medicaid Referral
VA checking on patients
You brought your lunch
"I just missed their call"
"the number I'm calling from"
"I paid my outstanding balance"
Brandy says "Buh-Bye"
"I want to make a complaint"
Asked for Plan-of-Care
Asked for doctor's note
We're here on vacation
Patient knows the doctor
ShareCare Stuff
Transfer to WC
"What doctor's office is this"
Check SRS
"We don't see for that body part"
Patient says they don't need referral - they do
You drank a bottle of water
Patient upset when they cannot speak with doctor/nurse immediately
