(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rep is calling for doctor
Teena says "Dang
"I'm cold"
Brandy says "Buh-Bye"
Patient hangs up on you
Patient asks for front desk
Had to speak with the doctor's team
Transferred problem patient to someone else
Medication refill
VA checking on patients
Phone-tech problems
Patient lost/can't find office
Patient upset when they cannot speak with doctor/nurse immediately
Dog barking in background
Caller doesn't know what body part is hurting
Check SRS
Patient eating on call
You brought your lunch
"It's not WC" - It is
Parent is running late
Patient only gives last name
CenterWell calling
Put patient on waiting list
"We don't see for that body part"
Patient is calling on doctor line
Patient left message yesterday - no callback yet
patient has bad debt
Baby screaming in background
"Is my MRI scheduled?"
"Do y'all trim toenails:
"I paid my outstanding balance"
"Thanks for nothing"
Check BEG referral
"It's hot"
Mobile County calling Baldwin County
Patient tells you their life story
Benchmark Calling
We're here on vacation
Had to call IT
"I have a very important job"
Rescheduled doctor's clinic
Sent patient to Armstrong & Associates
Kirby visits the call center
Asked for Plan-of-Care
"I'm going out of town"
You drank a bottle of water
"That's the doctor's office responsibility" - it's not
"the number I'm calling from"
Patient wants to switch doctors
Patient went to wrong office
Reschedule appt
Patient says doctor's name wrong
Spouse/Family member speaks for patient
ShareCare Stuff
MyChart issues
Call over 10 mins
"I just missed their call"
Dentist office calling
"Is my injection scheduled?"
Consult to Brandy
Pharmacy calling
Schedule same day appt
Patient calls you by your first name
Check Medicaid Referral
Dr. Stone patient
Caught the Shred - Guy!
"What doctor's office is this"
"I want to make a complaint"
DME problems
Patient knows the doctor
Patient gets your name wrong
Patient says they don't need referral - they do
"I want to speak with a manager"
We are not "The Orthopedic Group"
Transfer to WC
Can't hear caller
Earliest appt is too early
You find a scheduling error
Claire says "words"
Canceled appt
Rude patient
Patient only gives you their first name
Received a compliment from a pateint
Patient cancels day of appt
FX - offered sooner appt
"That far out" - for doctors appt
Had to google it
Patient upset with wait time
No response on WebEx
Asked for doctor's note
Patient's medication was sent to the wrong pharmacy
