(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Check Medicaid Referral
DME problems
Check SRS
Dentist office calling
Parent is running late
Transferred problem patient to someone else
Had to call IT
"Thanks for nothing"
"I'm going out of town"
Patient lost/can't find office
Dog barking in background
Patient hangs up on you
Patient's medication was sent to the wrong pharmacy
Patient says they don't need referral - they do
Claire says "words"
Patient wants to switch doctors
Benchmark Calling
"That's the doctor's office responsibility" - it's not
Asked for doctor's note
Received a compliment from a pateint
Called looking for a job
You find a scheduling error
We're here on vacation
Medication refill
Caller doesn't know what body part is hurting
Spouse/Family member speaks for patient
Teena says "Dang
ShareCare Stuff
Brandy says "Buh-Bye"
Patient eating on call
"I just missed their call"
Patient tells you their life story
"It's hot"
Patient calls you by your first name
"What doctor's office is this"
Consult to Brandy
patient has bad debt
Patient is calling on doctor line
Kirby visits the call center
Phone-tech problems
You drank a bottle of water
Caught the Shred - Guy!
FX - offered sooner appt
Schedule same day appt
"That far out" - for doctors appt
Mobile County calling Baldwin County
"Do y'all trim toenails:
Call over 10 mins
VA checking on patients
"I paid my outstanding balance"
Pharmacy calling
Sent patient to Armstrong & Associates
Patient went to wrong office
"I'm cold"
Asked for Plan-of-Care
Patient gets your name wrong
Baby screaming in background
"Is my MRI scheduled?"
"We don't see for that body part"
No response on WebEx
Canceled appt
Patient left message yesterday - no callback yet
Patient asks for front desk
Patient only gives you their first name
Rescheduled MRI
CenterWell calling
Patient knows the doctor
"I want to make a complaint"
"I have a very important job"
Check BEG referral
Can't hear caller
"the number I'm calling from"
MyChart issues
Reschedule appt
Patient only gives last name
Had to google it
Rude patient
"Is my injection scheduled?"
We are not "The Orthopedic Group"
Dr. Stone patient
Transfer to WC
"It's not WC" - It is
doctor visits the call center
Patient crying
Had to speak with the doctor's team
Rescheduled doctor's clinic
Put patient on waiting list
Rep is calling for doctor
Patient upset when they cannot speak with doctor/nurse immediately
