(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transferred problem patient to someone else
"I just missed their call"
Spouse/Family member speaks for patient
"I'm cold"
Rescheduled MRI
Canceled appt
Patient calls you by your first name
Patient gets your name wrong
Sent patient to Armstrong & Associates
"Is my MRI scheduled?"
Dentist office calling
Patient tells you their life story
Benchmark Calling
"That's the doctor's office responsibility" - it's not
Received a compliment from a pateint
Asked for Plan-of-Care
Check SRS
We are not "The Orthopedic Group"
Patient says they don't need referral - they do
Rep is calling for doctor
Patient crying
"What doctor's office is this"
Patient went to wrong office
Patient's medication was sent to the wrong pharmacy
Patient says doctor's name wrong
"I paid my outstanding balance"
VA checking on patients
doctor visits the call center
Can't hear caller
Rescheduled doctor's clinic
Transfer to WC
"the number I'm calling from"
Patient is calling on doctor line
Call over 10 mins
Had to speak with the doctor's team
Asked for doctor's note
"It's not WC" - It is
Mobile County calling Baldwin County
No response on WebEx
MyChart issues
Patient lost/can't find office
Patient wants to switch doctors
"It's hot"
Patient eating on call
Baby screaming in background
"Thanks for nothing"
Rude patient
Had to call IT
Check Medicaid Referral
We're here on vacation
You find a scheduling error
ShareCare Stuff
Patient only gives last name
You drank a bottle of water
"We don't see for that body part"
Patient left message yesterday - no callback yet
Earliest appt is too early
"Do y'all trim toenails:
Patient asks for front desk
Patient cancels day of appt
You brought your lunch
FX - offered sooner appt
"That far out" - for doctors appt
Brandy says "Buh-Bye"
Patient upset with wait time
"I'm going out of town"
Teena says "Dang
Claire says "words"
"I want to make a complaint"
"Is my injection scheduled?"
Schedule same day appt
Reschedule appt
CenterWell calling
Patient hangs up on you
DME problems
Parent is running late
Caller doesn't know what body part is hurting
Had to google it
patient has bad debt
"I want to speak with a manager"
Dog barking in background
"I have a very important job"
Called looking for a job
Medication refill
Pharmacy calling
Dr. Stone patient
Caught the Shred - Guy!
Consult to Brandy
Check BEG referral
Phone-tech problems
Patient upset when they cannot speak with doctor/nurse immediately
