CALL ROOM PEOPLE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Can't hear caller
2. Asked for Plan-of-Care
3. Called looking for a job
4. Had to speak with the doctor's team
5. "I want to speak with a manager"
6. "What doctor's office is this"
7. Put patient on waiting list
8. Earliest appt is too early
9. Schedule same day appt
10. Patient asks for front desk
11. "I paid my outstanding balance"
12. Asked for doctor's note
13. Sent patient to Armstrong & Associates
14. Patient only gives last name
15. Patient is calling on doctor line
16. doctor visits the call center
17. "Do y'all trim toenails:
18. Dog barking in background
19. We are not "The Orthopedic Group"
20. Check SRS
21. Patient's medication was sent to the wrong pharmacy
22. "I just missed their call"
23. Patient wants to switch doctors
24. Patient knows the doctor
25. Patient gets your name wrong
26. Rep is calling for doctor
27. CenterWell calling
28. Canceled appt
29. Check Medicaid Referral
30. Had to google it
31. Caught the Shred - Guy!
32. Patient lost/can't find office
33. "I'm cold"
34. Baby screaming in background
35. Pharmacy calling
36. Patient eating on call
37. "Is my MRI scheduled?"
38. "We don't see for that body part"
39. Rescheduled MRI
40. DME problems
41. No response on WebEx
42. VA checking on patients
43. Patient crying
44. "That's the doctor's office responsibility" - it's not
45. Patient hangs up on you
46. Call over 10 mins
47. Check BEG referral
48. "Thanks for nothing"
49. Transfer to WC
50. Dr. Stone patient
51. Patient says doctor's name wrong
52. You drank a bottle of water
53. Dentist office calling
54. Patient upset when they cannot speak with doctor/nurse immediately
55. Patient only gives you their first name
56. Transferred problem patient to someone else
57. "I have a very important job"
58. Benchmark Calling
59. Phone-tech problems
60. Received a compliment from a pateint
61. Mobile County calling Baldwin County
62. Parent is running late
63. Medication refill
64. "I want to make a complaint"
65. ShareCare Stuff
66. "It's hot"
67. Reschedule appt
68. Claire says "words"
69. "That far out" - for doctors appt
70. Rude patient
71. Consult to Brandy
72. "the number I'm calling from"
73. We're here on vacation
74. "Is my injection scheduled?"
75. Spouse/Family member speaks for patient
76. patient has bad debt
77. Patient tells you their life story
78. Patient cancels day of appt
79. MyChart issues
80. Patient went to wrong office
81. FX - offered sooner appt
82. Patient says they don't need referral - they do
83. Patient calls you by your first name
84. You find a scheduling error
85. Had to call IT
86. Teena says "Dang
87. "It's not WC" - It is
88. Rescheduled doctor's clinic
89. Kirby visits the call center
90. You brought your lunch
91. Patient left message yesterday - no callback yet
92. "I'm going out of town"
93. Patient upset with wait time
94. Brandy says "Buh-Bye"
95. Caller doesn't know what body part is hurting