(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rude patient
Patient gets your name wrong
Rescheduled MRI
"I want to speak with a manager"
We are not "The Orthopedic Group"
Earliest appt is too early
Had to speak with the doctor's team
"I'm going out of town"
Sent patient to Armstrong & Associates
"What doctor's office is this"
Patient is calling on doctor line
Called looking for a job
MyChart issues
"It's not WC" - It is
Call over 10 mins
Asked for doctor's note
"I want to make a complaint"
CenterWell calling
Patient says doctor's name wrong
Rescheduled doctor's clinic
Transferred problem patient to someone else
Asked for Plan-of-Care
Dentist office calling
FX - offered sooner appt
Patient cancels day of appt
doctor visits the call center
You drank a bottle of water
Put patient on waiting list
Transfer to WC
"Thanks for nothing"
Caught the Shred - Guy!
"Is my MRI scheduled?"
Patient eating on call
Patient wants to switch doctors
Can't hear caller
Had to google it
"Is my injection scheduled?"
Consult to Brandy
"Do y'all trim toenails:
Phone-tech problems
"I'm cold"
Patient went to wrong office
"I paid my outstanding balance"
Patient upset with wait time
We're here on vacation
Dr. Stone patient
Check SRS
Baby screaming in background
"It's hot"
ShareCare Stuff
"That's the doctor's office responsibility" - it's not
Brandy says "Buh-Bye"
Canceled appt
Patient only gives you their first name
Spouse/Family member speaks for patient
Schedule same day appt
Benchmark Calling
Patient left message yesterday - no callback yet
Patient says they don't need referral - they do
"I just missed their call"
Kirby visits the call center
Patient only gives last name
No response on WebEx
Check Medicaid Referral
DME problems
patient has bad debt
Received a compliment from a pateint
Had to call IT
Check BEG referral
Claire says "words"
Parent is running late
Patient lost/can't find office
"We don't see for that body part"
"the number I'm calling from"
You brought your lunch
Patient upset when they cannot speak with doctor/nurse immediately
"That far out" - for doctors appt
"I have a very important job"
Caller doesn't know what body part is hurting
Patient hangs up on you
Mobile County calling Baldwin County
Reschedule appt
You find a scheduling error
VA checking on patients
Patient crying
Pharmacy calling
Patient knows the doctor
Dog barking in background
Patient tells you their life story
Patient calls you by your first name
Patient asks for front desk
Teena says "Dang
Patient's medication was sent to the wrong pharmacy
