(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Rude patient
"It's not WC" - It is
Pharmacy calling
Check SRS
"I want to make a complaint"
Had to google it
Consult to Brandy
Check BEG referral
Schedule same day appt
"I want to speak with a manager"
Patient tells you their life story
Canceled appt
Patient says doctor's name wrong
ShareCare Stuff
Transferred problem patient to someone else
Dog barking in background
Rescheduled MRI
Dr. Stone patient
Claire says "words"
Sent patient to Armstrong & Associates
We're here on vacation
Patient gets your name wrong
VA checking on patients
Rep is calling for doctor
Asked for doctor's note
Patient crying
Transfer to WC
Patient eating on call
Received a compliment from a pateint
Kirby visits the call center
Patient hangs up on you
"We don't see for that body part"
"That's the doctor's office responsibility" - it's not
CenterWell calling
Check Medicaid Referral
Patient wants to switch doctors
Patient upset with wait time
Baby screaming in background
Had to call IT
Reschedule appt
Patient only gives last name
"the number I'm calling from"
Patient asks for front desk
We are not "The Orthopedic Group"
doctor visits the call center
"I'm cold"
MyChart issues
You drank a bottle of water
Had to speak with the doctor's team
You find a scheduling error
patient has bad debt
Patient calls you by your first name
Patient only gives you their first name
No response on WebEx
Patient knows the doctor
"Is my MRI scheduled?"
"Do y'all trim toenails:
Patient cancels day of appt
Patient is calling on doctor line
FX - offered sooner appt
"Thanks for nothing"
"I'm going out of town"
Medication refill
"Is my injection scheduled?"
Patient left message yesterday - no callback yet
Patient went to wrong office
Benchmark Calling
"I have a very important job"
Caught the Shred - Guy!
Patient upset when they cannot speak with doctor/nurse immediately
"It's hot"
Can't hear caller
Patient lost/can't find office
Earliest appt is too early
Called looking for a job
Call over 10 mins
DME problems
"I paid my outstanding balance"
Spouse/Family member speaks for patient
Rescheduled doctor's clinic
Caller doesn't know what body part is hurting
"I just missed their call"
Teena says "Dang
Asked for Plan-of-Care
Patient says they don't need referral - they do
Brandy says "Buh-Bye"
Put patient on waiting list
"That far out" - for doctors appt
You brought your lunch
"What doctor's office is this"
Mobile County calling Baldwin County
Dentist office calling
Phone-tech problems
Parent is running late
Patient's medication was sent to the wrong pharmacy
