(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dentist office calling
"the number I'm calling from"
"I want to speak with a manager"
We are not "The Orthopedic Group"
Transfer to WC
Schedule same day appt
Check Medicaid Referral
ShareCare Stuff
Had to call IT
Had to speak with the doctor's team
"We don't see for that body part"
Consult to Brandy
Claire says "words"
"Do y'all trim toenails:
MyChart issues
Dog barking in background
"I want to make a complaint"
Can't hear caller
Phone-tech problems
You drank a bottle of water
Patient only gives last name
Call over 10 mins
Teena says "Dang
Patient knows the doctor
Mobile County calling Baldwin County
"What doctor's office is this"
You find a scheduling error
Patient upset with wait time
Received a compliment from a pateint
No response on WebEx
"I'm going out of town"
Pharmacy calling
Check SRS
Kirby visits the call center
"I paid my outstanding balance"
Patient is calling on doctor line
Spouse/Family member speaks for patient
Rescheduled MRI
"Is my MRI scheduled?"
doctor visits the call center
Earliest appt is too early
Patient says they don't need referral - they do
Canceled appt
Patient left message yesterday - no callback yet
Caught the Shred - Guy!
Put patient on waiting list
"Thanks for nothing"
DME problems
Patient only gives you their first name
Patient lost/can't find office
Asked for doctor's note
VA checking on patients
"It's hot"
patient has bad debt
"I'm cold"
FX - offered sooner appt
Transferred problem patient to someone else
Brandy says "Buh-Bye"
Sent patient to Armstrong & Associates
Rude patient
"It's not WC" - It is
"That far out" - for doctors appt
"I just missed their call"
Parent is running late
"That's the doctor's office responsibility" - it's not
We're here on vacation
Patient upset when they cannot speak with doctor/nurse immediately
Asked for Plan-of-Care
"I have a very important job"
Patient eating on call
Patient wants to switch doctors
Rep is calling for doctor
Dr. Stone patient
Patient went to wrong office
Called looking for a job
Patient says doctor's name wrong
Patient's medication was sent to the wrong pharmacy
