CALL ROOM PEOPLE

This bingo card has a free space and 95 words: Can't hear caller, Kirby visits the call center, FX - offered sooner appt, Patient knows the doctor, Caught the Shred - Guy!, Rescheduled MRI, Transfer to WC, "I have a very important job", You find a scheduling error, Claire says "words", Patient hangs up on you, We're here on vacation, Asked for Plan-of-Care, "I paid my outstanding balance", Consult to Brandy, Rude patient, "I'm cold", Had to google it, Dentist office calling, Patient is calling on doctor line, Medication refill, Baby screaming in background, Patient left message yesterday - no callback yet, Canceled appt, Parent is running late, "That's the doctor's office responsibility" - it's not, "That far out" - for doctors appt, Patient calls you by your first name, Patient only gives you their first name, Patient says they don't need referral - they do, Pharmacy calling, Schedule same day appt, doctor visits the call center, Had to call IT, Brandy says "Buh-Bye", Patient wants to switch doctors, Had to speak with the doctor's team, "It's not WC" - It is, Patient upset when they cannot speak with doctor/nurse immediately, Patient crying, Phone-tech problems, Patient says doctor's name wrong, Check BEG referral, "the number I'm calling from", Spouse/Family member speaks for patient, Asked for doctor's note, Patient cancels day of appt, Call over 10 mins, You brought your lunch, Check SRS, "It's hot", Called looking for a job, "I'm going out of town", Patient lost/can't find office, Caller doesn't know what body part is hurting, Patient asks for front desk, "I want to speak with a manager", Earliest appt is too early, patient has bad debt, Patient only gives last name, You drank a bottle of water, ShareCare Stuff, Received a compliment from a pateint, "What doctor's office is this", Patient upset with wait time, VA checking on patients, "Thanks for nothing", Reschedule appt, "Is my injection scheduled?", Patient's medication was sent to the wrong pharmacy, "Do y'all trim toenails:, Check Medicaid Referral, CenterWell calling, Benchmark Calling, Dog barking in background, "I just missed their call", Dr. Stone patient, We are not "The Orthopedic Group", Patient tells you their life story, Transferred problem patient to someone else, No response on WebEx, Patient went to wrong office, Put patient on waiting list, "I want to make a complaint", Patient gets your name wrong, Patient eating on call, "Is my MRI scheduled?", "We don't see for that body part", Mobile County calling Baldwin County, MyChart issues, Rescheduled doctor's clinic, DME problems, Sent patient to Armstrong & Associates, Rep is calling for doctor and Teena says "Dang.

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