"Thank youfor allowingme to assisttoday""Thank youforexplainingyourconcerns..."reassurecustomerbeforepolicyreviewduringvehiclechangeAcknowledgingEffortshareyour ownempathystatement"I realizehowcomplicatedit is to...."shareyour ownempathystatementLetcustomervent withoutinterruptionhelpingwithMI formsshare acomplimentor KudosCall"Congratulationson your...""Sorry tohear you'recancelling..."Tell cust wewill be ableto assist withtheir needsshareyour ownempathystatementshareyour ownempathystatementshareyour ownempathystatementIssue withany form(not MI)paymentissuevalidatecustomersfeeling"It makesperfectsense thatyou'd feelthat way."smile:)beginningof call"Thank youfor allowingme to assisttoday""Thank youforexplainingyourconcerns..."reassurecustomerbeforepolicyreviewduringvehiclechangeAcknowledgingEffortshareyour ownempathystatement"I realizehowcomplicatedit is to...."shareyour ownempathystatementLetcustomervent withoutinterruptionhelpingwithMI formsshare acomplimentor KudosCall"Congratulationson your...""Sorry tohear you'recancelling..."Tell cust wewill be ableto assist withtheir needsshareyour ownempathystatementshareyour ownempathystatementshareyour ownempathystatementIssue withany form(not MI)paymentissuevalidatecustomersfeeling"It makesperfectsense thatyou'd feelthat way."smile:)beginningof call

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Thank you for allowing me to assist today"
  2. "Thank you for explaining your concerns..."
  3. reassure customer
  4. before policy review
  5. during vehicle change
  6. Acknowledging Effort
  7. share your own empathy statement
  8. "I realize how complicated it is to...."
  9. share your own empathy statement
  10. Let customer vent without interruption
  11. helping with MI forms
  12. share a compliment or Kudos Call
  13. "Congratulations on your..."
  14. "Sorry to hear you're cancelling..."
  15. Tell cust we will be able to assist with their needs
  16. share your own empathy statement
  17. share your own empathy statement
  18. share your own empathy statement
  19. Issue with any form (not MI)
  20. payment issue
  21. validate customers feeling
  22. "It makes perfect sense that you'd feel that way."
  23. smile :)
  24. beginning of call