shareyour ownempathystatementpaymentissueshareyour ownempathystatementshare acomplimentor KudosCall"It makesperfectsense thatyou'd feelthat way."smile:)"Sorry tohear you'recancelling..."shareyour ownempathystatementTell cust wewill be ableto assist withtheir needs"Thank youforexplainingyourconcerns..."duringvehiclechangeAcknowledgingEffortIssue withany form(not MI)beginningof call"Thank youfor allowingme to assisttoday"helpingwithMI forms"Congratulationson your..."reassurecustomerLetcustomervent withoutinterruptionbeforepolicyreview"I realizehowcomplicatedit is to...."validatecustomersfeelingshareyour ownempathystatementshareyour ownempathystatementshareyour ownempathystatementpaymentissueshareyour ownempathystatementshare acomplimentor KudosCall"It makesperfectsense thatyou'd feelthat way."smile:)"Sorry tohear you'recancelling..."shareyour ownempathystatementTell cust wewill be ableto assist withtheir needs"Thank youforexplainingyourconcerns..."duringvehiclechangeAcknowledgingEffortIssue withany form(not MI)beginningof call"Thank youfor allowingme to assisttoday"helpingwithMI forms"Congratulationson your..."reassurecustomerLetcustomervent withoutinterruptionbeforepolicyreview"I realizehowcomplicatedit is to...."validatecustomersfeelingshareyour ownempathystatementshareyour ownempathystatement

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. share your own empathy statement
  2. payment issue
  3. share your own empathy statement
  4. share a compliment or Kudos Call
  5. "It makes perfect sense that you'd feel that way."
  6. smile :)
  7. "Sorry to hear you're cancelling..."
  8. share your own empathy statement
  9. Tell cust we will be able to assist with their needs
  10. "Thank you for explaining your concerns..."
  11. during vehicle change
  12. Acknowledging Effort
  13. Issue with any form (not MI)
  14. beginning of call
  15. "Thank you for allowing me to assist today"
  16. helping with MI forms
  17. "Congratulations on your..."
  18. reassure customer
  19. Let customer vent without interruption
  20. before policy review
  21. "I realize how complicated it is to...."
  22. validate customers feeling
  23. share your own empathy statement
  24. share your own empathy statement