(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for allowing me to assist today"
"I realize how complicated it is to...."
beginning of call
Issue with any form (not MI)
"It makes perfect sense that you'd feel that way."
before policy review
reassure customer
during vehicle change
smile :)
Let customer vent without interruption
helping with
MI forms
"Thank you for explaining your concerns..."
share your own empathy statement
payment issue
share your own empathy statement
share your own empathy statement
"Congratulations on your..."
"Sorry to hear you're cancelling..."
Acknowledging Effort
Tell cust we will be able to assist with their needs
