Letcustomervent withoutinterruptionreassurecustomersmile:)AcknowledgingEffort"Congratulationson your...""Sorry tohear you'recancelling..."shareyour ownempathystatementshareyour ownempathystatementduringvehiclechangeshareyour ownempathystatement"Thank youfor allowingme to assisttoday"shareyour ownempathystatementIssue withany form(not MI)share acomplimentor KudosCallshareyour ownempathystatement"I realizehowcomplicatedit is to...."beginningof call"Thank youforexplainingyourconcerns...""It makesperfectsense thatyou'd feelthat way."beforepolicyreviewpaymentissueTell cust wewill be ableto assist withtheir needshelpingwithMI formsvalidatecustomersfeelingLetcustomervent withoutinterruptionreassurecustomersmile:)AcknowledgingEffort"Congratulationson your...""Sorry tohear you'recancelling..."shareyour ownempathystatementshareyour ownempathystatementduringvehiclechangeshareyour ownempathystatement"Thank youfor allowingme to assisttoday"shareyour ownempathystatementIssue withany form(not MI)share acomplimentor KudosCallshareyour ownempathystatement"I realizehowcomplicatedit is to...."beginningof call"Thank youforexplainingyourconcerns...""It makesperfectsense thatyou'd feelthat way."beforepolicyreviewpaymentissueTell cust wewill be ableto assist withtheir needshelpingwithMI formsvalidatecustomersfeeling

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Let customer vent without interruption
  2. reassure customer
  3. smile :)
  4. Acknowledging Effort
  5. "Congratulations on your..."
  6. "Sorry to hear you're cancelling..."
  7. share your own empathy statement
  8. share your own empathy statement
  9. during vehicle change
  10. share your own empathy statement
  11. "Thank you for allowing me to assist today"
  12. share your own empathy statement
  13. Issue with any form (not MI)
  14. share a compliment or Kudos Call
  15. share your own empathy statement
  16. "I realize how complicated it is to...."
  17. beginning of call
  18. "Thank you for explaining your concerns..."
  19. "It makes perfect sense that you'd feel that way."
  20. before policy review
  21. payment issue
  22. Tell cust we will be able to assist with their needs
  23. helping with MI forms
  24. validate customers feeling