Tell cust wewill be ableto assist withtheir needsbeginningof callshareyour ownempathystatementshareyour ownempathystatementsmile:)"Sorry tohear you'recancelling..."reassurecustomershareyour ownempathystatementLetcustomervent withoutinterruptionIssue withany form(not MI)shareyour ownempathystatementAcknowledgingEffortbeforepolicyreviewshare acomplimentor KudosCall"Thank youfor allowingme to assisttoday""I realizehowcomplicatedit is to...."helpingwithMI formspaymentissue"It makesperfectsense thatyou'd feelthat way.""Thank youforexplainingyourconcerns...""Congratulationson your..."validatecustomersfeelingduringvehiclechangeshareyour ownempathystatementTell cust wewill be ableto assist withtheir needsbeginningof callshareyour ownempathystatementshareyour ownempathystatementsmile:)"Sorry tohear you'recancelling..."reassurecustomershareyour ownempathystatementLetcustomervent withoutinterruptionIssue withany form(not MI)shareyour ownempathystatementAcknowledgingEffortbeforepolicyreviewshare acomplimentor KudosCall"Thank youfor allowingme to assisttoday""I realizehowcomplicatedit is to...."helpingwithMI formspaymentissue"It makesperfectsense thatyou'd feelthat way.""Thank youforexplainingyourconcerns...""Congratulationson your..."validatecustomersfeelingduringvehiclechangeshareyour ownempathystatement

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell cust we will be able to assist with their needs
  2. beginning of call
  3. share your own empathy statement
  4. share your own empathy statement
  5. smile :)
  6. "Sorry to hear you're cancelling..."
  7. reassure customer
  8. share your own empathy statement
  9. Let customer vent without interruption
  10. Issue with any form (not MI)
  11. share your own empathy statement
  12. Acknowledging Effort
  13. before policy review
  14. share a compliment or Kudos Call
  15. "Thank you for allowing me to assist today"
  16. "I realize how complicated it is to...."
  17. helping with MI forms
  18. payment issue
  19. "It makes perfect sense that you'd feel that way."
  20. "Thank you for explaining your concerns..."
  21. "Congratulations on your..."
  22. validate customers feeling
  23. during vehicle change
  24. share your own empathy statement