beforepolicyreviewsmile:)share acomplimentor KudosCallshareyour ownempathystatement"Congratulationson your...""I know howconfusing itmust bewhen..."shareyour ownempathystatement"I realizehowcomplicatedit is to...."beginningof callshareyour ownempathystatement"Sorry tohear you'recancelling..."helpingwithMI formsIssue withany form(not MI)"Thank youfor allowingme to assisttoday"duringvehiclechangereassurecustomershareyour ownempathystatementpaymentissueLetcustomervent withoutinterruptionAcknowledgingEffortshareyour ownempathystatement"Thank youforexplainingyourconcerns..."Tell cust wewill be ableto assist withtheir needs"It makesperfectsense thatyou'd feelthat way."beforepolicyreviewsmile:)share acomplimentor KudosCallshareyour ownempathystatement"Congratulationson your...""I know howconfusing itmust bewhen..."shareyour ownempathystatement"I realizehowcomplicatedit is to...."beginningof callshareyour ownempathystatement"Sorry tohear you'recancelling..."helpingwithMI formsIssue withany form(not MI)"Thank youfor allowingme to assisttoday"duringvehiclechangereassurecustomershareyour ownempathystatementpaymentissueLetcustomervent withoutinterruptionAcknowledgingEffortshareyour ownempathystatement"Thank youforexplainingyourconcerns..."Tell cust wewill be ableto assist withtheir needs"It makesperfectsense thatyou'd feelthat way."

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. before policy review
  2. smile :)
  3. share a compliment or Kudos Call
  4. share your own empathy statement
  5. "Congratulations on your..."
  6. "I know how confusing it must be when..."
  7. share your own empathy statement
  8. "I realize how complicated it is to...."
  9. beginning of call
  10. share your own empathy statement
  11. "Sorry to hear you're cancelling..."
  12. helping with MI forms
  13. Issue with any form (not MI)
  14. "Thank you for allowing me to assist today"
  15. during vehicle change
  16. reassure customer
  17. share your own empathy statement
  18. payment issue
  19. Let customer vent without interruption
  20. Acknowledging Effort
  21. share your own empathy statement
  22. "Thank you for explaining your concerns..."
  23. Tell cust we will be able to assist with their needs
  24. "It makes perfect sense that you'd feel that way."