paymentissueduringvehiclechangebeforepolicyreviewshareyour ownempathystatementreassurecustomerAcknowledgingEffort"Sorry tohear you'recancelling..."shareyour ownempathystatement"Thank youfor allowingme to assisttoday"shareyour ownempathystatementLetcustomervent withoutinterruptionshareyour ownempathystatementshare acomplimentor KudosCall"Thank youforexplainingyourconcerns...""It makesperfectsense thatyou'd feelthat way."beginningof callvalidatecustomersfeelinghelpingwithMI formsIssue withany form(not MI)"I realizehowcomplicatedit is to...."smile:)shareyour ownempathystatement"Congratulationson your..."Tell cust wewill be ableto assist withtheir needspaymentissueduringvehiclechangebeforepolicyreviewshareyour ownempathystatementreassurecustomerAcknowledgingEffort"Sorry tohear you'recancelling..."shareyour ownempathystatement"Thank youfor allowingme to assisttoday"shareyour ownempathystatementLetcustomervent withoutinterruptionshareyour ownempathystatementshare acomplimentor KudosCall"Thank youforexplainingyourconcerns...""It makesperfectsense thatyou'd feelthat way."beginningof callvalidatecustomersfeelinghelpingwithMI formsIssue withany form(not MI)"I realizehowcomplicatedit is to...."smile:)shareyour ownempathystatement"Congratulationson your..."Tell cust wewill be ableto assist withtheir needs

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. payment issue
  2. during vehicle change
  3. before policy review
  4. share your own empathy statement
  5. reassure customer
  6. Acknowledging Effort
  7. "Sorry to hear you're cancelling..."
  8. share your own empathy statement
  9. "Thank you for allowing me to assist today"
  10. share your own empathy statement
  11. Let customer vent without interruption
  12. share your own empathy statement
  13. share a compliment or Kudos Call
  14. "Thank you for explaining your concerns..."
  15. "It makes perfect sense that you'd feel that way."
  16. beginning of call
  17. validate customers feeling
  18. helping with MI forms
  19. Issue with any form (not MI)
  20. "I realize how complicated it is to...."
  21. smile :)
  22. share your own empathy statement
  23. "Congratulations on your..."
  24. Tell cust we will be able to assist with their needs