helpingwithMI formsshareyour ownempathystatementsmile:)"I realizehowcomplicatedit is to...."Letcustomervent withoutinterruptionshareyour ownempathystatementAcknowledgingEffortpaymentissuevalidatecustomersfeeling"Thank youforexplainingyourconcerns...""Sorry tohear you'recancelling..."share acomplimentor KudosCallreassurecustomershareyour ownempathystatement"It makesperfectsense thatyou'd feelthat way."shareyour ownempathystatementTell cust wewill be ableto assist withtheir needsbeginningof callbeforepolicyreviewIssue withany form(not MI)"Thank youfor allowingme to assisttoday""Congratulationson your..."duringvehiclechangeshareyour ownempathystatementhelpingwithMI formsshareyour ownempathystatementsmile:)"I realizehowcomplicatedit is to...."Letcustomervent withoutinterruptionshareyour ownempathystatementAcknowledgingEffortpaymentissuevalidatecustomersfeeling"Thank youforexplainingyourconcerns...""Sorry tohear you'recancelling..."share acomplimentor KudosCallreassurecustomershareyour ownempathystatement"It makesperfectsense thatyou'd feelthat way."shareyour ownempathystatementTell cust wewill be ableto assist withtheir needsbeginningof callbeforepolicyreviewIssue withany form(not MI)"Thank youfor allowingme to assisttoday""Congratulationson your..."duringvehiclechangeshareyour ownempathystatement

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. helping with MI forms
  2. share your own empathy statement
  3. smile :)
  4. "I realize how complicated it is to...."
  5. Let customer vent without interruption
  6. share your own empathy statement
  7. Acknowledging Effort
  8. payment issue
  9. validate customers feeling
  10. "Thank you for explaining your concerns..."
  11. "Sorry to hear you're cancelling..."
  12. share a compliment or Kudos Call
  13. reassure customer
  14. share your own empathy statement
  15. "It makes perfect sense that you'd feel that way."
  16. share your own empathy statement
  17. Tell cust we will be able to assist with their needs
  18. beginning of call
  19. before policy review
  20. Issue with any form (not MI)
  21. "Thank you for allowing me to assist today"
  22. "Congratulations on your..."
  23. during vehicle change
  24. share your own empathy statement