(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Thank you for allowing me to assist today"
"It makes perfect sense that you'd feel that way."
Let customer vent without interruption
share your own empathy statement
before policy review
share your own empathy statement
share your own empathy statement
"Thank you for explaining your concerns..."
Issue with any form (not MI)
during vehicle change
Acknowledging Effort
validate customers feeling
payment issue
"Sorry to hear you're cancelling..."
smile :)
reassure customer
"Congratulations on your..."
share a compliment or Kudos Call
Tell cust we will be able to assist with their needs
