This bingo card has a free space and 24 words: beginning of call, share your own empathy statement, "Thank you for explaining your concerns...", reassure customer, Issue with any form (not MI), "Thank you for allowing me to assist today", during vehicle change, share your own empathy statement, before policy review, "It makes perfect sense that you'd feel that way.", share a compliment or Kudos Call, smile :), "I realize how complicated it is to....", share your own empathy statement, share your own empathy statement, "I know how confusing it must be when...", Tell cust we will be able to assist with their needs, payment issue, Acknowledging Effort, "Congratulations on your...", Let customer vent without interruption, helping with MI forms, share your own empathy statement and "Sorry to hear you're cancelling...".
⚠ This card has duplicate items: share your own empathy statement (5)
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