Shoutoutteammatein TeamsParticipatein teammeetingWishcustomera greatdayZerocoldtransfersHitcompletiongoal 15xin a monthFull week ofno scheduleadjustmentsCheckqueuebeforesteppingawayCorrectnamepunctuationon contactUse aresourcebeforeasking forhelpShared agreat callI hadCasecommentson allcasesAddedscreenshotto IT ticketReferenceresourceused to helpyou in a casecommentBringtalkingpoints to1:1Complete7 casesin 1 hourGiveSharePointlink toresource tohelp someoneResolveissuewithoutleadershipJump onqueuebeforetaggedEnd monthwith noopenfollow upsVolunteer tocover queueduring offqueue time(15m)Help inmain chat3x in aweekShare ahelpful tipor shortcutwith teamCreatecasefor OOUse correctGenesysstatus allweekShoutoutteammatein TeamsParticipatein teammeetingWishcustomera greatdayZerocoldtransfersHitcompletiongoal 15xin a monthFull week ofno scheduleadjustmentsCheckqueuebeforesteppingawayCorrectnamepunctuationon contactUse aresourcebeforeasking forhelpShared agreat callI hadCasecommentson allcasesAddedscreenshotto IT ticketReferenceresourceused to helpyou in a casecommentBringtalkingpoints to1:1Complete7 casesin 1 hourGiveSharePointlink toresource tohelp someoneResolveissuewithoutleadershipJump onqueuebeforetaggedEnd monthwith noopenfollow upsVolunteer tocover queueduring offqueue time(15m)Help inmain chat3x in aweekShare ahelpful tipor shortcutwith teamCreatecasefor OOUse correctGenesysstatus allweek

January Ferguson.com Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shoutout teammate in Teams
  2. Participate in team meeting
  3. Wish customer a great day
  4. Zero cold transfers
  5. Hit completion goal 15x in a month
  6. Full week of no schedule adjustments
  7. Check queue before stepping away
  8. Correct name punctuation on contact
  9. Use a resource before asking for help
  10. Shared a great call I had
  11. Case comments on all cases
  12. Added screenshot to IT ticket
  13. Reference resource used to help you in a case comment
  14. Bring talking points to 1:1
  15. Complete 7 cases in 1 hour
  16. Give SharePoint link to resource to help someone
  17. Resolve issue without leadership
  18. Jump on queue before tagged
  19. End month with no open follow ups
  20. Volunteer to cover queue during off queue time (15m)
  21. Help in main chat 3x in a week
  22. Share a helpful tip or shortcut with team
  23. Create case for OO
  24. Use correct Genesys status all week