Shoutoutteammatein TeamsCheckqueuebeforesteppingawayVolunteer tocover queueduring offqueue time(15m)Shared agreat callI hadUse correctGenesysstatus allweekFull week ofno scheduleadjustmentsResolveissuewithoutleadershipEnd monthwith noopenfollow upsComplete7 casesin 1 hourParticipatein teammeetingShare ahelpful tipor shortcutwith teamCasecommentson allcasesHitcompletiongoal 15xin a monthCreatecasefor OOZerocoldtransfersHelp inmain chat3x in aweekUse aresourcebeforeasking forhelpWishcustomera greatdayAddedscreenshotto IT ticketReferenceresourceused to helpyou in a casecommentBringtalkingpoints to1:1Correctnamepunctuationon contactGiveSharePointlink toresource tohelp someoneJump onqueuebeforetaggedShoutoutteammatein TeamsCheckqueuebeforesteppingawayVolunteer tocover queueduring offqueue time(15m)Shared agreat callI hadUse correctGenesysstatus allweekFull week ofno scheduleadjustmentsResolveissuewithoutleadershipEnd monthwith noopenfollow upsComplete7 casesin 1 hourParticipatein teammeetingShare ahelpful tipor shortcutwith teamCasecommentson allcasesHitcompletiongoal 15xin a monthCreatecasefor OOZerocoldtransfersHelp inmain chat3x in aweekUse aresourcebeforeasking forhelpWishcustomera greatdayAddedscreenshotto IT ticketReferenceresourceused to helpyou in a casecommentBringtalkingpoints to1:1Correctnamepunctuationon contactGiveSharePointlink toresource tohelp someoneJump onqueuebeforetagged

January Ferguson.com Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shoutout teammate in Teams
  2. Check queue before stepping away
  3. Volunteer to cover queue during off queue time (15m)
  4. Shared a great call I had
  5. Use correct Genesys status all week
  6. Full week of no schedule adjustments
  7. Resolve issue without leadership
  8. End month with no open follow ups
  9. Complete 7 cases in 1 hour
  10. Participate in team meeting
  11. Share a helpful tip or shortcut with team
  12. Case comments on all cases
  13. Hit completion goal 15x in a month
  14. Create case for OO
  15. Zero cold transfers
  16. Help in main chat 3x in a week
  17. Use a resource before asking for help
  18. Wish customer a great day
  19. Added screenshot to IT ticket
  20. Reference resource used to help you in a case comment
  21. Bring talking points to 1:1
  22. Correct name punctuation on contact
  23. Give SharePoint link to resource to help someone
  24. Jump on queue before tagged