Participatein teammeetingReferenceresourceused to helpyou in a casecommentCasecommentson allcasesCorrectnamepunctuationon contactEnd monthwith noopenfollow upsUse aresourcebeforeasking forhelpShoutoutteammatein TeamsCreatecasefor OOFull week ofno scheduleadjustmentsCheckqueuebeforesteppingawayAddedscreenshotto IT ticketShare ahelpful tipor shortcutwith teamJump onqueuebeforetaggedZerocoldtransfersComplete7 casesin 1 hourUse correctGenesysstatus allweekHitcompletiongoal 15xin a monthResolveissuewithoutleadershipHelp inmain chat3x in aweekVolunteer tocover queueduring offqueue time(15m)Shared agreat callI hadWishcustomera greatdayBringtalkingpoints to1:1GiveSharePointlink toresource tohelp someoneParticipatein teammeetingReferenceresourceused to helpyou in a casecommentCasecommentson allcasesCorrectnamepunctuationon contactEnd monthwith noopenfollow upsUse aresourcebeforeasking forhelpShoutoutteammatein TeamsCreatecasefor OOFull week ofno scheduleadjustmentsCheckqueuebeforesteppingawayAddedscreenshotto IT ticketShare ahelpful tipor shortcutwith teamJump onqueuebeforetaggedZerocoldtransfersComplete7 casesin 1 hourUse correctGenesysstatus allweekHitcompletiongoal 15xin a monthResolveissuewithoutleadershipHelp inmain chat3x in aweekVolunteer tocover queueduring offqueue time(15m)Shared agreat callI hadWishcustomera greatdayBringtalkingpoints to1:1GiveSharePointlink toresource tohelp someone

January Ferguson.com Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Participate in team meeting
  2. Reference resource used to help you in a case comment
  3. Case comments on all cases
  4. Correct name punctuation on contact
  5. End month with no open follow ups
  6. Use a resource before asking for help
  7. Shoutout teammate in Teams
  8. Create case for OO
  9. Full week of no schedule adjustments
  10. Check queue before stepping away
  11. Added screenshot to IT ticket
  12. Share a helpful tip or shortcut with team
  13. Jump on queue before tagged
  14. Zero cold transfers
  15. Complete 7 cases in 1 hour
  16. Use correct Genesys status all week
  17. Hit completion goal 15x in a month
  18. Resolve issue without leadership
  19. Help in main chat 3x in a week
  20. Volunteer to cover queue during off queue time (15m)
  21. Shared a great call I had
  22. Wish customer a great day
  23. Bring talking points to 1:1
  24. Give SharePoint link to resource to help someone