ResolveissuewithoutleadershipGiveSharePointlink toresource tohelp someoneShare ahelpful tipor shortcutwith teamWishcustomera greatdayHitcompletiongoal 15xin a monthCheckqueuebeforesteppingawayShared agreat callI hadCorrectnamepunctuationon contactAddedscreenshotto IT ticketVolunteer tocover queueduring offqueue time(15m)Use aresourcebeforeasking forhelpShoutoutteammatein TeamsFull week ofno scheduleadjustmentsCreatecasefor OOEnd monthwith noopenfollow upsBringtalkingpoints to1:1Casecommentson allcasesHelp inmain chat3x in aweekReferenceresourceused to helpyou in a casecommentJump onqueuebeforetaggedUse correctGenesysstatus allweekZerocoldtransfersComplete7 casesin 1 hourParticipatein teammeetingResolveissuewithoutleadershipGiveSharePointlink toresource tohelp someoneShare ahelpful tipor shortcutwith teamWishcustomera greatdayHitcompletiongoal 15xin a monthCheckqueuebeforesteppingawayShared agreat callI hadCorrectnamepunctuationon contactAddedscreenshotto IT ticketVolunteer tocover queueduring offqueue time(15m)Use aresourcebeforeasking forhelpShoutoutteammatein TeamsFull week ofno scheduleadjustmentsCreatecasefor OOEnd monthwith noopenfollow upsBringtalkingpoints to1:1Casecommentson allcasesHelp inmain chat3x in aweekReferenceresourceused to helpyou in a casecommentJump onqueuebeforetaggedUse correctGenesysstatus allweekZerocoldtransfersComplete7 casesin 1 hourParticipatein teammeeting

January Ferguson.com Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve issue without leadership
  2. Give SharePoint link to resource to help someone
  3. Share a helpful tip or shortcut with team
  4. Wish customer a great day
  5. Hit completion goal 15x in a month
  6. Check queue before stepping away
  7. Shared a great call I had
  8. Correct name punctuation on contact
  9. Added screenshot to IT ticket
  10. Volunteer to cover queue during off queue time (15m)
  11. Use a resource before asking for help
  12. Shoutout teammate in Teams
  13. Full week of no schedule adjustments
  14. Create case for OO
  15. End month with no open follow ups
  16. Bring talking points to 1:1
  17. Case comments on all cases
  18. Help in main chat 3x in a week
  19. Reference resource used to help you in a case comment
  20. Jump on queue before tagged
  21. Use correct Genesys status all week
  22. Zero cold transfers
  23. Complete 7 cases in 1 hour
  24. Participate in team meeting