Referenceresourceused to helpyou in a casecommentShared agreat callI hadAddedscreenshotto IT ticketGiveSharePointlink toresource tohelp someoneZerocoldtransfersJump onqueuebeforetaggedCorrectnamepunctuationon contactUse aresourcebeforeasking forhelpUse correctGenesysstatus allweekParticipatein teammeetingComplete7 casesin 1 hourHelp inmain chat3x in aweekShare ahelpful tipor shortcutwith teamShoutoutteammatein TeamsVolunteer tocover queueduring offqueue time(15m)End monthwith noopenfollow upsCheckqueuebeforesteppingawayCasecommentson allcasesWishcustomera greatdayBringtalkingpoints to1:1ResolveissuewithoutleadershipCreatecasefor OOHitcompletiongoal 15xin a monthFull week ofno scheduleadjustmentsReferenceresourceused to helpyou in a casecommentShared agreat callI hadAddedscreenshotto IT ticketGiveSharePointlink toresource tohelp someoneZerocoldtransfersJump onqueuebeforetaggedCorrectnamepunctuationon contactUse aresourcebeforeasking forhelpUse correctGenesysstatus allweekParticipatein teammeetingComplete7 casesin 1 hourHelp inmain chat3x in aweekShare ahelpful tipor shortcutwith teamShoutoutteammatein TeamsVolunteer tocover queueduring offqueue time(15m)End monthwith noopenfollow upsCheckqueuebeforesteppingawayCasecommentson allcasesWishcustomera greatdayBringtalkingpoints to1:1ResolveissuewithoutleadershipCreatecasefor OOHitcompletiongoal 15xin a monthFull week ofno scheduleadjustments

January Ferguson.com Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reference resource used to help you in a case comment
  2. Shared a great call I had
  3. Added screenshot to IT ticket
  4. Give SharePoint link to resource to help someone
  5. Zero cold transfers
  6. Jump on queue before tagged
  7. Correct name punctuation on contact
  8. Use a resource before asking for help
  9. Use correct Genesys status all week
  10. Participate in team meeting
  11. Complete 7 cases in 1 hour
  12. Help in main chat 3x in a week
  13. Share a helpful tip or shortcut with team
  14. Shoutout teammate in Teams
  15. Volunteer to cover queue during off queue time (15m)
  16. End month with no open follow ups
  17. Check queue before stepping away
  18. Case comments on all cases
  19. Wish customer a great day
  20. Bring talking points to 1:1
  21. Resolve issue without leadership
  22. Create case for OO
  23. Hit completion goal 15x in a month
  24. Full week of no schedule adjustments