Bringtalkingpoints to1:1Full week ofno scheduleadjustmentsParticipatein teammeetingAddedscreenshotto IT ticketResolveissuewithoutleadershipComplete7 casesin 1 hourCheckqueuebeforesteppingawayShoutoutteammatein TeamsEnd monthwith noopenfollow upsJump onqueuebeforetaggedReferenceresourceused to helpyou in a casecommentCreatecasefor OOUse correctGenesysstatus allweekVolunteer tocover queueduring offqueue time(15m)Wishcustomera greatdayShare ahelpful tipor shortcutwith teamCasecommentson allcasesZerocoldtransfersHelp inmain chat3x in aweekShared agreat callI hadGiveSharePointlink toresource tohelp someoneCorrectnamepunctuationon contactHitcompletiongoal 15xin a monthUse aresourcebeforeasking forhelpBringtalkingpoints to1:1Full week ofno scheduleadjustmentsParticipatein teammeetingAddedscreenshotto IT ticketResolveissuewithoutleadershipComplete7 casesin 1 hourCheckqueuebeforesteppingawayShoutoutteammatein TeamsEnd monthwith noopenfollow upsJump onqueuebeforetaggedReferenceresourceused to helpyou in a casecommentCreatecasefor OOUse correctGenesysstatus allweekVolunteer tocover queueduring offqueue time(15m)Wishcustomera greatdayShare ahelpful tipor shortcutwith teamCasecommentson allcasesZerocoldtransfersHelp inmain chat3x in aweekShared agreat callI hadGiveSharePointlink toresource tohelp someoneCorrectnamepunctuationon contactHitcompletiongoal 15xin a monthUse aresourcebeforeasking forhelp

January Ferguson.com Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bring talking points to 1:1
  2. Full week of no schedule adjustments
  3. Participate in team meeting
  4. Added screenshot to IT ticket
  5. Resolve issue without leadership
  6. Complete 7 cases in 1 hour
  7. Check queue before stepping away
  8. Shoutout teammate in Teams
  9. End month with no open follow ups
  10. Jump on queue before tagged
  11. Reference resource used to help you in a case comment
  12. Create case for OO
  13. Use correct Genesys status all week
  14. Volunteer to cover queue during off queue time (15m)
  15. Wish customer a great day
  16. Share a helpful tip or shortcut with team
  17. Case comments on all cases
  18. Zero cold transfers
  19. Help in main chat 3x in a week
  20. Shared a great call I had
  21. Give SharePoint link to resource to help someone
  22. Correct name punctuation on contact
  23. Hit completion goal 15x in a month
  24. Use a resource before asking for help