(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use correct Genesys status all week
Added screenshot to IT ticket
Resolve issue without leadership
Reference resource used to help you in a case comment
Wish customer a great day
Correct name punctuation on contact
Jump on queue before tagged
Share a helpful tip or shortcut with team
Shared a great call I had
Create case for OO
Shoutout teammate in Teams
Help in main chat 3x in a week
Complete 7 cases in 1 hour
Participate in team meeting
Zero cold transfers
Full week of no schedule adjustments
Use a resource before asking for help
Hit completion goal 15x in a month
End month with no open follow ups
Give SharePoint link to resource to help someone
Volunteer to cover queue during off queue time (15m)
