CheckqueuebeforesteppingawayReferenceresourceused to helpyou in a casecommentGiveSharePointlink toresource tohelp someoneShoutoutteammatein TeamsShared agreat callI hadVolunteer tocover queueduring offqueue time(15m)Createcasefor OOCasecommentson allcasesUse correctGenesysstatus allweekParticipatein teammeetingCorrectnamepunctuationon contactWishcustomera greatdayComplete7 casesin 1 hourFull week ofno scheduleadjustmentsUse aresourcebeforeasking forhelpEnd monthwith noopenfollow upsBringtalkingpoints to1:1Hitcompletiongoal 15xin a monthJump onqueuebeforetaggedResolveissuewithoutleadershipAddedscreenshotto IT ticketShare ahelpful tipor shortcutwith teamZerocoldtransfersHelp inmain chat3x in aweekCheckqueuebeforesteppingawayReferenceresourceused to helpyou in a casecommentGiveSharePointlink toresource tohelp someoneShoutoutteammatein TeamsShared agreat callI hadVolunteer tocover queueduring offqueue time(15m)Createcasefor OOCasecommentson allcasesUse correctGenesysstatus allweekParticipatein teammeetingCorrectnamepunctuationon contactWishcustomera greatdayComplete7 casesin 1 hourFull week ofno scheduleadjustmentsUse aresourcebeforeasking forhelpEnd monthwith noopenfollow upsBringtalkingpoints to1:1Hitcompletiongoal 15xin a monthJump onqueuebeforetaggedResolveissuewithoutleadershipAddedscreenshotto IT ticketShare ahelpful tipor shortcutwith teamZerocoldtransfersHelp inmain chat3x in aweek

January Ferguson.com Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check queue before stepping away
  2. Reference resource used to help you in a case comment
  3. Give SharePoint link to resource to help someone
  4. Shoutout teammate in Teams
  5. Shared a great call I had
  6. Volunteer to cover queue during off queue time (15m)
  7. Create case for OO
  8. Case comments on all cases
  9. Use correct Genesys status all week
  10. Participate in team meeting
  11. Correct name punctuation on contact
  12. Wish customer a great day
  13. Complete 7 cases in 1 hour
  14. Full week of no schedule adjustments
  15. Use a resource before asking for help
  16. End month with no open follow ups
  17. Bring talking points to 1:1
  18. Hit completion goal 15x in a month
  19. Jump on queue before tagged
  20. Resolve issue without leadership
  21. Added screenshot to IT ticket
  22. Share a helpful tip or shortcut with team
  23. Zero cold transfers
  24. Help in main chat 3x in a week