(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Jump on queue before tagged
Zero cold transfers
Participate in team meeting
Bring talking points to 1:1
Use correct Genesys status all week
Case comments on all cases
Create case for OO
Complete 7 cases in 1 hour
Hit completion goal 15x in a month
Use a resource before asking for help
Full week of no schedule adjustments
End month with no open follow ups
Resolve issue without leadership
Wish customer a great day
Added screenshot to IT ticket
Help in main chat 3x in a week
Check queue before stepping away
Reference resource used to help you in a case comment
Share a helpful tip or shortcut with team
Volunteer to cover queue during off queue time (15m)
