Participatein teammeetingCasecommentson allcasesHelp inmain chat3x in aweekShare ahelpful tipor shortcutwith teamShoutoutteammatein TeamsUse aresourcebeforeasking forhelpJump onqueuebeforetaggedHitcompletiongoal 15xin a monthCheckqueuebeforesteppingawayFull week ofno scheduleadjustmentsComplete7 casesin 1 hourCreatecasefor OOShared agreat callI hadGiveSharePointlink toresource tohelp someoneBringtalkingpoints to1:1Correctnamepunctuationon contactWishcustomera greatdayEnd monthwith noopenfollow upsReferenceresourceused to helpyou in a casecommentVolunteer tocover queueduring offqueue time(15m)ResolveissuewithoutleadershipAddedscreenshotto IT ticketUse correctGenesysstatus allweekZerocoldtransfersParticipatein teammeetingCasecommentson allcasesHelp inmain chat3x in aweekShare ahelpful tipor shortcutwith teamShoutoutteammatein TeamsUse aresourcebeforeasking forhelpJump onqueuebeforetaggedHitcompletiongoal 15xin a monthCheckqueuebeforesteppingawayFull week ofno scheduleadjustmentsComplete7 casesin 1 hourCreatecasefor OOShared agreat callI hadGiveSharePointlink toresource tohelp someoneBringtalkingpoints to1:1Correctnamepunctuationon contactWishcustomera greatdayEnd monthwith noopenfollow upsReferenceresourceused to helpyou in a casecommentVolunteer tocover queueduring offqueue time(15m)ResolveissuewithoutleadershipAddedscreenshotto IT ticketUse correctGenesysstatus allweekZerocoldtransfers

January Ferguson.com Team Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Participate in team meeting
  2. Case comments on all cases
  3. Help in main chat 3x in a week
  4. Share a helpful tip or shortcut with team
  5. Shoutout teammate in Teams
  6. Use a resource before asking for help
  7. Jump on queue before tagged
  8. Hit completion goal 15x in a month
  9. Check queue before stepping away
  10. Full week of no schedule adjustments
  11. Complete 7 cases in 1 hour
  12. Create case for OO
  13. Shared a great call I had
  14. Give SharePoint link to resource to help someone
  15. Bring talking points to 1:1
  16. Correct name punctuation on contact
  17. Wish customer a great day
  18. End month with no open follow ups
  19. Reference resource used to help you in a case comment
  20. Volunteer to cover queue during off queue time (15m)
  21. Resolve issue without leadership
  22. Added screenshot to IT ticket
  23. Use correct Genesys status all week
  24. Zero cold transfers