(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share a helpful tip or shortcut with team
Full week of no schedule adjustments
Complete 7 cases in 1 hour
End month with no open follow ups
Shared a great call I had
Bring talking points to 1:1
Zero cold transfers
Use a resource before asking for help
Volunteer to cover queue during off queue time (15m)
Wish customer a great day
Correct name punctuation on contact
Hit completion goal 15x in a month
Jump on queue before tagged
Help in main chat 3x in a week
Participate in team meeting
Check queue before stepping away
Give SharePoint link to resource to help someone
Added screenshot to IT ticket
Use correct Genesys status all week
Case comments on all cases
Resolve issue without leadership
Create case for OO
Shoutout teammate in Teams
Reference resource used to help you in a case comment
