UpdatingInsuranceBillerHCAPServicewith aSMILEInsurancecompanyRecurringPaymentPsychpatientHangupAddInsuranceTransfertoSupervisorPt askingaboutcopayCheckMITSforMedicaidDroppedphonecallDisputingChargesMakingappointmentPricingPaymentComplimentAppealwithINSComplaintCodingissueDrofficecallPaymentPlanPtnotpaying billUpdatingInsuranceBillerHCAPServicewith aSMILEInsurancecompanyRecurringPaymentPsychpatientHangupAddInsuranceTransfertoSupervisorPt askingaboutcopayCheckMITSforMedicaidDroppedphonecallDisputingChargesMakingappointmentPricingPaymentComplimentAppealwithINSComplaintCodingissueDrofficecallPaymentPlanPtnotpaying bill

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updating Insurance
  2. Biller
  3. HCAP
  4. Service with a SMILE
  5. Insurance company
  6. Recurring Payment
  7. Psych patient
  8. Hang up
  9. Add Insurance
  10. Transfer to Supervisor
  11. Pt asking about copay
  12. Check MITS for Medicaid
  13. Dropped phone call
  14. Disputing Charges
  15. Making appointment
  16. Pricing
  17. Payment
  18. Compliment
  19. Appeal with INS
  20. Complaint
  21. Coding issue
  22. Dr office call
  23. Payment Plan
  24. Pt not paying bill