AddInsuranceInsurancecompanyPtnotpaying billPricingTransfertoSupervisorCodingissueRecurringPaymentAppealwithINSBillerDisputingChargesComplaintUpdatingInsuranceCheckMITSforMedicaidPaymentPlanPsychpatientServicewith aSMILEMakingappointmentPaymentHangupHCAPPt askingaboutcopayDrofficecallDroppedphonecallComplimentAddInsuranceInsurancecompanyPtnotpaying billPricingTransfertoSupervisorCodingissueRecurringPaymentAppealwithINSBillerDisputingChargesComplaintUpdatingInsuranceCheckMITSforMedicaidPaymentPlanPsychpatientServicewith aSMILEMakingappointmentPaymentHangupHCAPPt askingaboutcopayDrofficecallDroppedphonecallCompliment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add Insurance
  2. Insurance company
  3. Pt not paying bill
  4. Pricing
  5. Transfer to Supervisor
  6. Coding issue
  7. Recurring Payment
  8. Appeal with INS
  9. Biller
  10. Disputing Charges
  11. Complaint
  12. Updating Insurance
  13. Check MITS for Medicaid
  14. Payment Plan
  15. Psych patient
  16. Service with a SMILE
  17. Making appointment
  18. Payment
  19. Hang up
  20. HCAP
  21. Pt asking about copay
  22. Dr office call
  23. Dropped phone call
  24. Compliment