CheckMITSforMedicaidHangupBillerMakingappointmentPaymentAddInsurancePaymentPlanUpdatingInsurancePt askingaboutcopayComplaintPricingDroppedphonecallAppealwithINSServicewith aSMILEPsychpatientRecurringPaymentInsurancecompanyTransfertoSupervisorComplimentDisputingChargesPtnotpaying billCodingissueHCAPDrofficecallCheckMITSforMedicaidHangupBillerMakingappointmentPaymentAddInsurancePaymentPlanUpdatingInsurancePt askingaboutcopayComplaintPricingDroppedphonecallAppealwithINSServicewith aSMILEPsychpatientRecurringPaymentInsurancecompanyTransfertoSupervisorComplimentDisputingChargesPtnotpaying billCodingissueHCAPDrofficecall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check MITS for Medicaid
  2. Hang up
  3. Biller
  4. Making appointment
  5. Payment
  6. Add Insurance
  7. Payment Plan
  8. Updating Insurance
  9. Pt asking about copay
  10. Complaint
  11. Pricing
  12. Dropped phone call
  13. Appeal with INS
  14. Service with a SMILE
  15. Psych patient
  16. Recurring Payment
  17. Insurance company
  18. Transfer to Supervisor
  19. Compliment
  20. Disputing Charges
  21. Pt not paying bill
  22. Coding issue
  23. HCAP
  24. Dr office call