Pt askingaboutcopayDroppedphonecallComplimentMakingappointmentPtnotpaying billCodingissueHCAPTransfertoSupervisorHangupPaymentPlanUpdatingInsuranceDisputingChargesAddInsuranceComplaintRecurringPaymentPaymentBillerPricingPsychpatientServicewith aSMILEDrofficecallInsurancecompanyAppealwithINSCheckMITSforMedicaidPt askingaboutcopayDroppedphonecallComplimentMakingappointmentPtnotpaying billCodingissueHCAPTransfertoSupervisorHangupPaymentPlanUpdatingInsuranceDisputingChargesAddInsuranceComplaintRecurringPaymentPaymentBillerPricingPsychpatientServicewith aSMILEDrofficecallInsurancecompanyAppealwithINSCheckMITSforMedicaid

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asking about copay
  2. Dropped phone call
  3. Compliment
  4. Making appointment
  5. Pt not paying bill
  6. Coding issue
  7. HCAP
  8. Transfer to Supervisor
  9. Hang up
  10. Payment Plan
  11. Updating Insurance
  12. Disputing Charges
  13. Add Insurance
  14. Complaint
  15. Recurring Payment
  16. Payment
  17. Biller
  18. Pricing
  19. Psych patient
  20. Service with a SMILE
  21. Dr office call
  22. Insurance company
  23. Appeal with INS
  24. Check MITS for Medicaid