ComplimentPt askingaboutcopayServicewith aSMILERecurringPaymentHCAPInsurancecompanyComplaintAddInsuranceHangupDisputingChargesUpdatingInsurancePaymentCodingissueDrofficecallBillerTransfertoSupervisorPsychpatientCheckMITSforMedicaidMakingappointmentPtnotpaying billPricingAppealwithINSPaymentPlanDroppedphonecallComplimentPt askingaboutcopayServicewith aSMILERecurringPaymentHCAPInsurancecompanyComplaintAddInsuranceHangupDisputingChargesUpdatingInsurancePaymentCodingissueDrofficecallBillerTransfertoSupervisorPsychpatientCheckMITSforMedicaidMakingappointmentPtnotpaying billPricingAppealwithINSPaymentPlanDroppedphonecall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment
  2. Pt asking about copay
  3. Service with a SMILE
  4. Recurring Payment
  5. HCAP
  6. Insurance company
  7. Complaint
  8. Add Insurance
  9. Hang up
  10. Disputing Charges
  11. Updating Insurance
  12. Payment
  13. Coding issue
  14. Dr office call
  15. Biller
  16. Transfer to Supervisor
  17. Psych patient
  18. Check MITS for Medicaid
  19. Making appointment
  20. Pt not paying bill
  21. Pricing
  22. Appeal with INS
  23. Payment Plan
  24. Dropped phone call