DroppedphonecallInsurancecompanyTransfertoSupervisorAddInsuranceRecurringPaymentPaymentPlanComplimentPricingCheckMITSforMedicaidHangupPtnotpaying billPaymentCodingissueHCAPComplaintServicewith aSMILEDisputingChargesMakingappointmentAppealwithINSUpdatingInsurancePt askingaboutcopayPsychpatientDrofficecallBillerDroppedphonecallInsurancecompanyTransfertoSupervisorAddInsuranceRecurringPaymentPaymentPlanComplimentPricingCheckMITSforMedicaidHangupPtnotpaying billPaymentCodingissueHCAPComplaintServicewith aSMILEDisputingChargesMakingappointmentAppealwithINSUpdatingInsurancePt askingaboutcopayPsychpatientDrofficecallBiller

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dropped phone call
  2. Insurance company
  3. Transfer to Supervisor
  4. Add Insurance
  5. Recurring Payment
  6. Payment Plan
  7. Compliment
  8. Pricing
  9. Check MITS for Medicaid
  10. Hang up
  11. Pt not paying bill
  12. Payment
  13. Coding issue
  14. HCAP
  15. Complaint
  16. Service with a SMILE
  17. Disputing Charges
  18. Making appointment
  19. Appeal with INS
  20. Updating Insurance
  21. Pt asking about copay
  22. Psych patient
  23. Dr office call
  24. Biller