Pt askingaboutcopayBillerRecurringPaymentCodingissueCheckMITSforMedicaidDroppedphonecallPaymentPlanPricingHangupAddInsurancePsychpatientAppealwithINSPtnotpaying billTransfertoSupervisorMakingappointmentUpdatingInsuranceInsurancecompanyServicewith aSMILEHCAPComplaintComplimentDisputingChargesPaymentDrofficecallPt askingaboutcopayBillerRecurringPaymentCodingissueCheckMITSforMedicaidDroppedphonecallPaymentPlanPricingHangupAddInsurancePsychpatientAppealwithINSPtnotpaying billTransfertoSupervisorMakingappointmentUpdatingInsuranceInsurancecompanyServicewith aSMILEHCAPComplaintComplimentDisputingChargesPaymentDrofficecall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asking about copay
  2. Biller
  3. Recurring Payment
  4. Coding issue
  5. Check MITS for Medicaid
  6. Dropped phone call
  7. Payment Plan
  8. Pricing
  9. Hang up
  10. Add Insurance
  11. Psych patient
  12. Appeal with INS
  13. Pt not paying bill
  14. Transfer to Supervisor
  15. Making appointment
  16. Updating Insurance
  17. Insurance company
  18. Service with a SMILE
  19. HCAP
  20. Complaint
  21. Compliment
  22. Disputing Charges
  23. Payment
  24. Dr office call