Pt askingaboutcopayCheckMITSforMedicaidPtnotpaying billPricingTransfertoSupervisorCodingissueAddInsuranceRecurringPaymentInsurancecompanyComplimentPaymentPlanDroppedphonecallServicewith aSMILEUpdatingInsurancePsychpatientMakingappointmentComplaintBillerHangupAppealwithINSHCAPDrofficecallPaymentDisputingChargesPt askingaboutcopayCheckMITSforMedicaidPtnotpaying billPricingTransfertoSupervisorCodingissueAddInsuranceRecurringPaymentInsurancecompanyComplimentPaymentPlanDroppedphonecallServicewith aSMILEUpdatingInsurancePsychpatientMakingappointmentComplaintBillerHangupAppealwithINSHCAPDrofficecallPaymentDisputingCharges

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asking about copay
  2. Check MITS for Medicaid
  3. Pt not paying bill
  4. Pricing
  5. Transfer to Supervisor
  6. Coding issue
  7. Add Insurance
  8. Recurring Payment
  9. Insurance company
  10. Compliment
  11. Payment Plan
  12. Dropped phone call
  13. Service with a SMILE
  14. Updating Insurance
  15. Psych patient
  16. Making appointment
  17. Complaint
  18. Biller
  19. Hang up
  20. Appeal with INS
  21. HCAP
  22. Dr office call
  23. Payment
  24. Disputing Charges