"Can youspeak up,I can'thear you"Begin the callwith "What mayI help youpurchase?"Bam! SaleassumedComma!sale over$1K"It's notletting mechoose adeliverydate""holdon for aminute"Customeris onGooglewants toorder a boxspring with aplatform bedPOA"I don't havean account".has 43previousorderstrifecta! pp,assembly,and rewardson one callNomatchingpossiblecallersFoxLeatherTransferfrom Serviceabout postorder add-onassemblyYou ask forname on creditcard, and theytell you"Capital One"Customerpraises youfor yourassistanceTV blastingin thebackgroundscrunumbercalleraccount pagebanneredwfcc andquote15 minutesreadybetweencallsredirect callerback tobusiness whenthey've gonerogue with theirlife story"I'm notgood withcomputers"financing issueand wants youto sit with themuntil they placeorderDe-escalationsuccessCallconvertedand ended inunder 8minutes"Can youspeak up,I can'thear you"Begin the callwith "What mayI help youpurchase?"Bam! SaleassumedComma!sale over$1K"It's notletting mechoose adeliverydate""holdon for aminute"Customeris onGooglewants toorder a boxspring with aplatform bedPOA"I don't havean account".has 43previousorderstrifecta! pp,assembly,and rewardson one callNomatchingpossiblecallersFoxLeatherTransferfrom Serviceabout postorder add-onassemblyYou ask forname on creditcard, and theytell you"Capital One"Customerpraises youfor yourassistanceTV blastingin thebackgroundscrunumbercalleraccount pagebanneredwfcc andquote15 minutesreadybetweencallsredirect callerback tobusiness whenthey've gonerogue with theirlife story"I'm notgood withcomputers"financing issueand wants youto sit with themuntil they placeorderDe-escalationsuccessCallconvertedand ended inunder 8minutes

Night Shift Inbound - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "Can you speak up, I can't hear you"
  2. Begin the call with "What may I help you purchase?" Bam! Sale assumed
  3. Comma! sale over $1K
  4. "It's not letting me choose a delivery date"
  5. "hold on for a minute"
  6. Customer is on Google
  7. wants to order a box spring with a platform bed
  8. POA
  9. "I don't have an account". has 43 previous orders
  10. trifecta! pp, assembly, and rewards on one call
  11. No matching possible callers
  12. Fox Leather
  13. Transfer from Service about post order add-on assembly
  14. You ask for name on credit card, and they tell you "Capital One"
  15. Customer praises you for your assistance
  16. TV blasting in the background
  17. scru number
  18. caller account page bannered wfcc and quote
  19. 15 minutes ready between calls
  20. redirect caller back to business when they've gone rogue with their life story
  21. "I'm not good with computers"
  22. financing issue and wants you to sit with them until they place order
  23. De-escalation success
  24. Call converted and ended in under 8 minutes