Call Room People - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "It's not WC" - It is
2. We don't see for that body part
3. Phone - tech problems
4. Patient wants to switch doctors
5. Brandy says "Buh-Bye"
6. Patient cancels day of appt
7. Patient pretends to not know pain medication name
8. Consult to Brandy
9. Mobile County calling Baldwin County
10. No response on WebEx
11. Canceled appt
12. Rescheduled MRI
13. Patient eating on the call
14. "I have a very important job"
15. Doctor visits the call center
16. Rep calling for doctor
17. Sent patient to Armstrong & Associates
18. Transfer to WC
19. Patient's medication sent to wrong pharmacy
20. Received a compliment from a patient
21. Baby screaming in background
22. "I want to speak with a manager"
23. Centerwell calling
24. ShareCare Stuff
25. Patient has bad debt
26. Patient crying
27. Check BEG referral
28. Dentist Office Calling
29. "Is my MRI scheduled?"
30. "What doctor's office is this?
31. Patient tells you their life story
32. "That far out?" - for doctor appt
33. Caller doesn't know what body part is hurting
34. Had to Google it
35. We are not "The Orthopedic Group"
36. Call over 10 mins
37. Spouse/Family member speaks for patient
38. "Do I need to pre-med?"
39. "The number I'm calling from"
40. Schedule same day appt
41. "Thanks for nothing"
42. You drank a bottle of water
43. Check VA referral
44. Transferred problem patient
45. "I just missed their call"
46. Earliest appt is too early
47. Patient upset when they can't speak to doctor or nurse directly
48. Patient calling on Doctor's Line
49. Rescheduled appt
50. Asked for a plan-of-care
51. Patient is upset with wait time
52. Patient calls you by your first name
53. Called looking for a job
54. You brought your own lunch
55. Patient hangs up on you
56. Patient asks for front desk
57. Someone says "It's too hot"
58. Claire says "words"
59. Caught the Shred-Guy!
60. "That's the doctor's responsibility" - It really isn't
61. Dog barking in background
62. Parent Calling for ADULT patient
63. "I'm from out of town"
64. We're here on vacation
65. DME problems
66. Rude patient
67. Dr. Stone patient
68. Patient gets your name wrong
69. Patient left message yesterday - did not get a callback
70. Patient only gives first or last name
71. Medication refill
72. Check SRS
73. VA checking on patients
74. Pharmacy calling
75. Check Medicaid Referral
76. FX: offered sooner appt
77. Can't hear patient
78. Asked for Doctor's Note
79. Patient knows doctor
80. Rescheduled doctor's clinic
81. Patient calling for PT
82. Patient went to wrong office
83. "I paid my outstanding balance"
84. Benchmark calling
85. Patient doesn't remember their doctor's name
86. MyChart issues
87. "I want to make a complaint"
88. Had to speak with the doctor's team
89. Someone says "I'm cold"
90. Check UHC referral
91. Had to call Beverly
92. Had to call IT
93. "Is my injection scheduled"
94. Insurance calling
95. Patient is running late
96. Kirby visits the call center
97. Patient is lost
98. Patient says they don't need referral - they do
99. Put patient on waiting list
100. You find a scheduling error