(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Benchmark calling
Caller doesn't know what body part is hurting
Patient tells you their life story
Claire says "words"
Patient crying
Check Medicaid Referral
Patient only gives first or last name
"It's not WC"
-
It is
Called looking for a job
Doctor visits the call center
Patient pretends to not know pain medication name
"What doctor's office is this?
Had to speak with the doctor's team
"That far out?"
-
for doctor appt
Call over 10 mins
Kirby visits the call center
Had to Google it
Centerwell calling
You find a scheduling error
"Is my injection scheduled"
Had to call IT
"The number I'm calling from"
MyChart issues
Check UHC referral
"Do I need to
pre-med?"
Transferred problem patient
Earliest appt is too early
Rescheduled doctor's clinic
Dr. Stone patient
"That's the doctor's responsibility" -
It really isn't
Sent patient to
Armstrong &
Associates
Patient eating on the call
"Thanks for nothing"
Dentist Office Calling
Patient calls you by your first name
Consult to Brandy
Spouse/Family member speaks for patient
Patient calling for PT
We're here on vacation
Patient is lost
Rep calling for doctor
Patient has bad debt
"I want to speak with a manager"
Patient calling on Doctor's Line
Patient wants to switch doctors
Check BEG referral
Rude patient
We don't see for that body part
"I paid my outstanding balance"
Patient gets your name wrong
Someone says
"It's too hot"
Patient knows doctor
Someone says
"I'm cold"
Check SRS
Phone - tech problems
"I want to make a complaint"
Parent Calling for ADULT patient
You brought your own lunch
Dog barking in background
DME problems
Check VA referral
"I have a very important job"
Brandy says
"Buh-Bye"
Transfer to WC
You drank a bottle of water
"I just missed their call"
Received a compliment from a patient
Rescheduled appt
VA checking on patients
Patient upset when they can't speak to doctor or nurse directly
ShareCare Stuff
Put patient on waiting list
Baby screaming in background
FX: offered sooner appt
Asked for Doctor's Note
No response on WebEx
Patient says they don't need referral
-
they do
Insurance calling
Had to call Beverly
We are not "The Orthopedic Group"
"Is my MRI scheduled?"
Medication refill
Caught the Shred-Guy!
Patient hangs up on you
Patient doesn't remember their doctor's name
"I'm from out of town"
Patient is upset with wait time
Schedule same day appt
Patient left message yesterday
-
did not get a callback
