(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I have a very important job"
Patient's medication sent to wrong pharmacy
Check Medicaid Referral
"I want to speak with a manager"
Check SRS
Patient tells you their life story
Claire says "words"
Patient is upset with wait time
You drank a bottle of water
Patient calling for PT
ShareCare Stuff
"Do I need to
pre-med?"
FX: offered sooner appt
Patient eating on the call
Rescheduled doctor's clinic
Someone says
"I'm cold"
Call over 10 mins
"Is my MRI scheduled?"
No response on WebEx
Check BEG referral
Schedule same day appt
Canceled appt
Patient went to wrong office
Insurance calling
Had to speak with the doctor's team
Patient calls you by your first name
"That's the doctor's responsibility" -
It really isn't
Brandy says
"Buh-Bye"
Patient knows doctor
Asked for Doctor's Note
Check VA referral
Parent Calling for ADULT patient
Had to call Beverly
Patient is lost
Received a compliment from a patient
Asked for a plan-of-care
"Thanks for nothing"
We don't see for that body part
Patient only gives first or last name
Patient has bad debt
DME problems
Patient hangs up on you
Medication refill
Caught the Shred-Guy!
"What doctor's office is this?
Baby screaming in background
Put patient on waiting list
"That far out?"
-
for doctor appt
MyChart issues
Centerwell calling
We are not "The Orthopedic Group"
VA checking on patients
Patient says they don't need referral
-
they do
Patient crying
Rescheduled appt
Someone says
"It's too hot"
Sent patient to
Armstrong &
Associates
Spouse/Family member speaks for patient
Kirby visits the call center
We're here on vacation
Called looking for a job
Check UHC referral
Mobile County calling Baldwin County
You brought your own lunch
Patient left message yesterday
-
did not get a callback
Dentist Office Calling
Dr. Stone patient
Consult to Brandy
Rude patient
Phone - tech problems
Earliest appt is too early
Transferred problem patient
"Is my injection scheduled"
Pharmacy calling
Had to Google it
Transfer to WC
Rescheduled MRI
Patient wants to switch doctors
"I paid my outstanding balance"
"The number I'm calling from"
Can't hear patient
Patient asks for front desk
"It's not WC"
-
It is
"I'm from out of town"
"I just missed their call"
Patient upset when they can't speak to doctor or nurse directly
