(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Put patient on waiting list
Brandy says
"Buh-Bye"
Patient knows doctor
Rude patient
DME problems
"It's not WC"
-
It is
Transferred problem patient
Had to Google it
"That's the doctor's responsibility" -
It really isn't
Phone - tech problems
Rescheduled MRI
Mobile County calling Baldwin County
Patient cancels day of appt
Someone says
"I'm cold"
You brought your own lunch
Patient has bad debt
Patient doesn't remember their doctor's name
Patient upset when they can't speak to doctor or nurse directly
We are not "The Orthopedic Group"
Patient gets your name wrong
Patient calling on Doctor's Line
FX: offered sooner appt
Parent Calling for ADULT patient
Dentist Office Calling
Can't hear patient
Spouse/Family member speaks for patient
"That far out?"
-
for doctor appt
"Thanks for nothing"
Check BEG referral
Patient's medication sent to wrong pharmacy
Check UHC referral
We're here on vacation
MyChart issues
VA checking on patients
Had to call Beverly
Rep calling for doctor
"I have a very important job"
Check SRS
Patient went to wrong office
Patient crying
Had to speak with the doctor's team
We don't see for that body part
Patient asks for front desk
Called looking for a job
Patient eating on the call
Patient hangs up on you
Patient wants to switch doctors
"Do I need to
pre-med?"
Had to call IT
"I just missed their call"
Patient calls you by your first name
"I want to speak with a manager"
Rescheduled doctor's clinic
Centerwell calling
Patient pretends to not know pain medication name
"Is my injection scheduled"
Patient calling for PT
Patient only gives first or last name
Kirby visits the call center
Schedule same day appt
Claire says "words"
Received a compliment from a patient
Patient is running late
Patient tells you their life story
Medication refill
"I paid my outstanding balance"
Someone says
"It's too hot"
Caller doesn't know what body part is hurting
Patient is lost
Asked for a plan-of-care
Call over 10 mins
Check Medicaid Referral
"Is my MRI scheduled?"
Dog barking in background
Caught the Shred-Guy!
Asked for Doctor's Note
Consult to Brandy
No response on WebEx
"What doctor's office is this?
You drank a bottle of water
Patient says they don't need referral
-
they do
Benchmark calling
Sent patient to
Armstrong &
Associates
Pharmacy calling
You find a scheduling error
Patient left message yesterday
-
did not get a callback
