(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Parent Calling for ADULT patient
Call over 10 mins
Patient's medication sent to wrong pharmacy
Centerwell calling
We don't see for that body part
"I want to speak with a manager"
Received a compliment from a patient
You brought your own lunch
Rescheduled appt
"That far out?"
-
for doctor appt
"Do I need to
pre-med?"
"Is my MRI scheduled?"
Patient wants to switch doctors
Mobile County calling Baldwin County
Sent patient to
Armstrong &
Associates
Check Medicaid Referral
Spouse/Family member speaks for patient
"I paid my outstanding balance"
Brandy says
"Buh-Bye"
"I just missed their call"
Patient calling on Doctor's Line
Can't hear patient
Medication refill
Patient pretends to not know pain medication name
Caught the Shred-Guy!
Dentist Office Calling
Claire says "words"
Patient has bad debt
Check VA referral
Patient crying
Patient upset when they can't speak to doctor or nurse directly
Patient asks for front desk
Patient only gives first or last name
Check BEG referral
You drank a bottle of water
Patient calls you by your first name
Patient cancels day of appt
Put patient on waiting list
"I want to make a complaint"
Asked for Doctor's Note
Had to call IT
Pharmacy calling
Patient went to wrong office
Rescheduled MRI
Schedule same day appt
Dr. Stone patient
Transferred problem patient
Baby screaming in background
"What doctor's office is this?
FX: offered sooner appt
Asked for a plan-of-care
Transfer to WC
MyChart issues
Patient gets your name wrong
ShareCare Stuff
Had to call Beverly
Patient hangs up on you
We are not "The Orthopedic Group"
You find a scheduling error
Patient says they don't need referral
-
they do
Someone says
"It's too hot"
Patient tells you their life story
Called looking for a job
"I have a very important job"
"Thanks for nothing"
Phone - tech problems
"The number I'm calling from"
Consult to Brandy
Rep calling for doctor
Dog barking in background
"Is my injection scheduled"
"I'm from out of town"
Someone says
"I'm cold"
Patient calling for PT
Had to speak with the doctor's team
Insurance calling
Earliest appt is too early
"It's not WC"
-
It is
Rude patient
Check UHC referral
Check SRS
We're here on vacation
DME problems
Benchmark calling
Patient left message yesterday
-
did not get a callback
Had to Google it
Patient eating on the call
Kirby visits the call center
No response on WebEx
"That's the doctor's responsibility" -
It really isn't
