(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Patient is running late
Check BEG referral
Patient only gives first or last name
Patient tells you their life story
Check Medicaid Referral
Insurance calling
Benchmark calling
Asked for a plan-of-care
Transfer to WC
Had to call IT
Had to call Beverly
You brought your own lunch
"It's not WC"
-
It is
Pharmacy calling
Someone says
"It's too hot"
Patient asks for front desk
No response on WebEx
Check VA referral
"The number I'm calling from"
Caller doesn't know what body part is hurting
Call over 10 mins
DME problems
Brandy says
"Buh-Bye"
Patient calls you by your first name
Doctor visits the call center
Had to speak with the doctor's team
"What doctor's office is this?
We're here on vacation
"I'm from out of town"
"I have a very important job"
Patient is upset with wait time
"That's the doctor's responsibility" -
It really isn't
"Is my injection scheduled"
Asked for Doctor's Note
Someone says
"I'm cold"
Patient went to wrong office
Rude patient
"I paid my outstanding balance"
We are not "The Orthopedic Group"
"Thanks for nothing"
Patient hangs up on you
"Is my MRI scheduled?"
Dog barking in background
Put patient on waiting list
Sent patient to
Armstrong &
Associates
Patient calling for PT
Had to Google it
Patient pretends to not know pain medication name
Called looking for a job
Centerwell calling
Mobile County calling Baldwin County
Parent Calling for ADULT patient
Canceled appt
Caught the Shred-Guy!
Check SRS
Patient crying
You find a scheduling error
Patient wants to switch doctors
Earliest appt is too early
Rescheduled appt
Kirby visits the call center
Patient's medication sent to wrong pharmacy
Consult to Brandy
Phone - tech problems
Transferred problem patient
"I want to make a complaint"
"Do I need to
pre-med?"
Check UHC referral
"That far out?"
-
for doctor appt
Medication refill
We don't see for that body part
Patient gets your name wrong
Patient upset when they can't speak to doctor or nurse directly
Patient is lost
"I want to speak with a manager"
Dentist Office Calling
Patient left message yesterday
-
did not get a callback
