(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"That's the doctor's responsibility" -
It really isn't
"It's not WC"
-
It is
Call over 10 mins
Phone - tech problems
FX: offered sooner appt
"Is my injection scheduled"
"That far out?"
-
for doctor appt
Patient asks for front desk
Patient only gives first or last name
Check VA referral
Patient crying
Patient cancels day of appt
Patient has bad debt
Parent Calling for ADULT patient
Brandy says
"Buh-Bye"
Patient eating on the call
Insurance calling
"Is my MRI scheduled?"
Rep calling for doctor
You find a scheduling error
Put patient on waiting list
Claire says "words"
Patient tells you their life story
"Thanks for nothing"
You drank a bottle of water
"I want to make a complaint"
Sent patient to
Armstrong &
Associates
Patient went to wrong office
Patient wants to switch doctors
Called looking for a job
"I paid my outstanding balance"
Patient left message yesterday
-
did not get a callback
Consult to Brandy
Dog barking in background
Mobile County calling Baldwin County
Pharmacy calling
Had to speak with the doctor's team
Rescheduled appt
Transfer to WC
Asked for Doctor's Note
Dr. Stone patient
Can't hear patient
"What doctor's office is this?
Check BEG referral
Benchmark calling
Patient calling for PT
Someone says
"It's too hot"
Rude patient
Patient is running late
"The number I'm calling from"
Check SRS
No response on WebEx
Had to call IT
Caught the Shred-Guy!
Someone says
"I'm cold"
Patient is lost
You brought your own lunch
Received a compliment from a patient
Rescheduled MRI
ShareCare Stuff
Check Medicaid Referral
We are not "The Orthopedic Group"
Patient pretends to not know pain medication name
Caller doesn't know what body part is hurting
Schedule same day appt
"I'm from out of town"
Spouse/Family member speaks for patient
VA checking on patients
Patient gets your name wrong
Had to call Beverly
We don't see for that body part
Asked for a plan-of-care
Patient is upset with wait time
Kirby visits the call center
Patient hangs up on you
Centerwell calling
"Do I need to
pre-med?"
We're here on vacation
"I just missed their call"
Canceled appt
Rescheduled doctor's clinic
Baby screaming in background
Patient knows doctor
MyChart issues
Medication refill
Transferred problem patient
Earliest appt is too early
Patient calls you by your first name
Check UHC referral
"I want to speak with a manager"
"I have a very important job"
Patient upset when they can't speak to doctor or nurse directly
