(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent patient to
Armstrong &
Associates
Asked for Doctor's Note
Doctor visits the call center
Mobile County calling Baldwin County
Patient upset when they can't speak to doctor or nurse directly
Patient knows doctor
Can't hear patient
Kirby visits the call center
Had to Google it
"Do I need to
pre-med?"
Earliest appt is too early
Check UHC referral
We don't see for that body part
Insurance calling
Patient tells you their life story
You brought your own lunch
Patient eating on the call
Dr. Stone patient
ShareCare Stuff
Transfer to WC
Patient is upset with wait time
Patient wants to switch doctors
Check BEG referral
DME problems
"That far out?"
-
for doctor appt
Canceled appt
"Thanks for nothing"
Schedule same day appt
Benchmark calling
Received a compliment from a patient
Transferred problem patient
Parent Calling for ADULT patient
Patient calling on Doctor's Line
Patient's medication sent to wrong pharmacy
"What doctor's office is this?
Phone - tech problems
Put patient on waiting list
"Is my MRI scheduled?"
Patient doesn't remember their doctor's name
FX: offered sooner appt
Patient is running late
Consult to Brandy
Patient has bad debt
"The number I'm calling from"
Someone says
"I'm cold"
Patient gets your name wrong
Patient calling for PT
Rescheduled MRI
"I have a very important job"
You find a scheduling error
Patient crying
Had to call Beverly
Caught the Shred-Guy!
Rescheduled doctor's clinic
MyChart issues
"That's the doctor's responsibility" -
It really isn't
Had to call IT
Centerwell calling
Call over 10 mins
Baby screaming in background
Brandy says
"Buh-Bye"
Check Medicaid Referral
"I want to make a complaint"
Rescheduled appt
Rude patient
You drank a bottle of water
Someone says
"It's too hot"
Called looking for a job
We are not "The Orthopedic Group"
Patient pretends to not know pain medication name
Patient asks for front desk
Caller doesn't know what body part is hurting
Dentist Office Calling
"Is my injection scheduled"
No response on WebEx
"I paid my outstanding balance"
"I just missed their call"
Check SRS
Claire says "words"
Patient hangs up on you
Asked for a plan-of-care
"I'm from out of town"
Spouse/Family member speaks for patient
Check VA referral
We're here on vacation
Rep calling for doctor
"It's not WC"
-
It is
Patient went to wrong office
Patient left message yesterday
-
did not get a callback
