(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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We don't see for that body part
Dentist Office Calling
"I have a very important job"
Caller doesn't know what body part is hurting
Canceled appt
Baby screaming in background
Patient gets your name wrong
Check UHC referral
Parent Calling for ADULT patient
Patient cancels day of appt
Mobile County calling Baldwin County
Spouse/Family member speaks for patient
Patient asks for front desk
Patient is running late
Patient's medication sent to wrong pharmacy
Check VA referral
Put patient on waiting list
"That far out?"
-
for doctor appt
Consult to Brandy
"I want to make a complaint"
Patient left message yesterday
-
did not get a callback
Rescheduled appt
Sent patient to
Armstrong &
Associates
Patient calling for PT
No response on WebEx
Rescheduled doctor's clinic
Patient doesn't remember their doctor's name
We're here on vacation
Caught the Shred-Guy!
Patient is upset with wait time
Call over 10 mins
ShareCare Stuff
Check BEG referral
Patient is lost
"Is my injection scheduled"
You find a scheduling error
Patient has bad debt
Kirby visits the call center
FX: offered sooner appt
Patient calling on Doctor's Line
"I paid my outstanding balance"
Phone - tech problems
Patient says they don't need referral
-
they do
"I just missed their call"
"That's the doctor's responsibility" -
It really isn't
"Is my MRI scheduled?"
Schedule same day appt
Check Medicaid Referral
Dr. Stone patient
Insurance calling
Patient only gives first or last name
VA checking on patients
Patient pretends to not know pain medication name
DME problems
Patient eating on the call
"Do I need to
pre-med?"
Rude patient
Patient calls you by your first name
Patient tells you their life story
Someone says
"It's too hot"
Patient upset when they can't speak to doctor or nurse directly