Call Room People

This bingo card has a free space and 100 words: Can't hear patient, Kirby visits the call center, FX: offered sooner appt, Patient knows doctor, Caught the Shred-Guy!, Rescheduled MRI, Transfer to WC, "I have a very important job", You find a scheduling error, Claire says "words", Patient hangs up on you, We're here on vacation, Asked for a plan-of-care, "I paid my outstanding balance", Consult to Brandy, Rude patient, Someone says "I'm cold", Had to Google it, Dentist Office Calling, "Do I need to pre-med?", Patient calling on Doctor's Line, Medication refill, Baby screaming in background, Patient left message yesterday - did not get a callback, Canceled appt, Parent Calling for ADULT patient, Patient is running late, "That's the doctor's responsibility" - It really isn't, "That far out?" - for doctor appt, Patient calls you by your first name, Patient only gives first or last name, Patient says they don't need referral - they do, Pharmacy calling, Schedule same day appt, Doctor visits the call center, Had to call IT, Brandy says "Buh-Bye", Patient wants to switch doctors, Had to speak with the doctor's team, "It's not WC" - It is, Patient upset when they can't speak to doctor or nurse directly, Patient crying, Phone - tech problems, Patient doesn't remember their doctor's name, Check BEG referral, Check UHC referral, Check VA referral, "The number I'm calling from", Spouse/Family member speaks for patient, Asked for Doctor's Note, Patient cancels day of appt, Call over 10 mins, You brought your own lunch, Check SRS, Someone says "It's too hot", Called looking for a job, "I'm from out of town", Patient is lost, Caller doesn't know what body part is hurting, Patient asks for front desk, "I want to speak with a manager", Earliest appt is too early, Patient has bad debt, You drank a bottle of water, ShareCare Stuff, Received a compliment from a patient, "What doctor's office is this?, Patient is upset with wait time, VA checking on patients, "Thanks for nothing", Rescheduled appt, "Is my injection scheduled", Patient's medication sent to wrong pharmacy, Check Medicaid Referral, Centerwell calling, Benchmark calling, Insurance calling, Dog barking in background, "I just missed their call", Dr. Stone patient, We are not "The Orthopedic Group", Patient tells you their life story, Transferred problem patient, No response on WebEx, Patient went to wrong office, Put patient on waiting list, "I want to make a complaint", Patient gets your name wrong, Had to call Beverly, Patient eating on the call, "Is my MRI scheduled?", We don't see for that body part, Mobile County calling Baldwin County, MyChart issues, Rescheduled doctor's clinic, DME problems, Sent patient to Armstrong & Associates, Rep calling for doctor, Patient calling for PT and Patient pretends to not know pain medication name.

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