Ended the visit with affirmation Made intentional eye contact Asked open- ended questions Demonstrated empathy Listened without interrupting Spoke without judgment Used the client’s name Validated emotions Showed patience in a difficult moment Made the client feel seen Maintained a calm presence Spoke with warmth and kindness Free! Reflected feelings (“I hear you…”) Offered gentle encouragement Created a safe, welcoming space Ended the visit with affirmation Made intentional eye contact Asked open- ended questions Demonstrated empathy Listened without interrupting Spoke without judgment Used the client’s name Validated emotions Showed patience in a difficult moment Made the client feel seen Maintained a calm presence Spoke with warmth and kindness Free! Reflected feelings (“I hear you…”) Offered gentle encouragement Created a safe, welcoming space
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ended the visit with affirmation
Made intentional eye contact
Asked open-ended questions
Demonstrated empathy
Listened without interrupting
Spoke without judgment
Used the client’s name
Validated emotions
Showed patience in a difficult moment
Made the client feel seen
Maintained a calm presence
Spoke with warmth and kindness
Free!
Reflected feelings (“I hear you…”)
Offered
gentle encouragement
Created a safe, welcoming space