Asked open- ended questions Free! Maintained a calm presence Ended the visit with affirmation Spoke without judgment Offered gentle encouragement Made the client feel seen Made intentional eye contact Used the client’s name Reflected feelings (“I hear you…”) Validated emotions Listened without interrupting Created a safe, welcoming space Spoke with warmth and kindness Showed patience in a difficult moment Demonstrated empathy Asked open- ended questions Free! Maintained a calm presence Ended the visit with affirmation Spoke without judgment Offered gentle encouragement Made the client feel seen Made intentional eye contact Used the client’s name Reflected feelings (“I hear you…”) Validated emotions Listened without interrupting Created a safe, welcoming space Spoke with warmth and kindness Showed patience in a difficult moment Demonstrated empathy
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Asked open-ended questions
Free!
Maintained a calm presence
Ended the visit with affirmation
Spoke without judgment
Offered
gentle encouragement
Made the client feel seen
Made intentional eye contact
Used the client’s name
Reflected feelings (“I hear you…”)
Validated emotions
Listened without interrupting
Created a safe, welcoming space
Spoke with warmth and kindness
Showed patience in a difficult moment
Demonstrated empathy