Spoke with warmth and kindness Validated emotions Demonstrated empathy Asked open- ended questions Showed patience in a difficult moment Created a safe, welcoming space Listened without interrupting Spoke without judgment Free! Used the client’s name Maintained a calm presence Offered gentle encouragement Made intentional eye contact Ended the visit with affirmation Made the client feel seen Reflected feelings (“I hear you…”) Spoke with warmth and kindness Validated emotions Demonstrated empathy Asked open- ended questions Showed patience in a difficult moment Created a safe, welcoming space Listened without interrupting Spoke without judgment Free! Used the client’s name Maintained a calm presence Offered gentle encouragement Made intentional eye contact Ended the visit with affirmation Made the client feel seen Reflected feelings (“I hear you…”)
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Spoke with warmth and kindness
Validated emotions
Demonstrated empathy
Asked open-ended questions
Showed patience in a difficult moment
Created a safe, welcoming space
Listened without interrupting
Spoke without judgment
Free!
Used the client’s name
Maintained a calm presence
Offered
gentle encouragement
Made intentional eye contact
Ended the visit with affirmation
Made the client feel seen
Reflected feelings (“I hear you…”)