Asked open- ended questions Created a safe, welcoming space Ended the visit with affirmation Demonstrated empathy Used the client’s name Made the client feel seen Showed patience in a difficult moment Reflected feelings (“I hear you…”) Made intentional eye contact Offered gentle encouragement Spoke with warmth and kindness Validated emotions Listened without interrupting Free! Maintained a calm presence Spoke without judgment Asked open- ended questions Created a safe, welcoming space Ended the visit with affirmation Demonstrated empathy Used the client’s name Made the client feel seen Showed patience in a difficult moment Reflected feelings (“I hear you…”) Made intentional eye contact Offered gentle encouragement Spoke with warmth and kindness Validated emotions Listened without interrupting Free! Maintained a calm presence Spoke without judgment
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Asked open-ended questions
Created a safe, welcoming space
Ended the visit with affirmation
Demonstrated empathy
Used the client’s name
Made the client feel seen
Showed patience in a difficult moment
Reflected feelings (“I hear you…”)
Made intentional eye contact
Offered
gentle encouragement
Spoke with warmth and kindness
Validated emotions
Listened without interrupting
Free!
Maintained a calm presence
Spoke without judgment