Listened without interrupting Ended the visit with affirmation Demonstrated empathy Made intentional eye contact Maintained a calm presence Validated emotions Offered gentle encouragement Made the client feel seen Free! Showed patience in a difficult moment Spoke with warmth and kindness Created a safe, welcoming space Used the client’s name Reflected feelings (“I hear you…”) Asked open- ended questions Spoke without judgment Listened without interrupting Ended the visit with affirmation Demonstrated empathy Made intentional eye contact Maintained a calm presence Validated emotions Offered gentle encouragement Made the client feel seen Free! Showed patience in a difficult moment Spoke with warmth and kindness Created a safe, welcoming space Used the client’s name Reflected feelings (“I hear you…”) Asked open- ended questions Spoke without judgment
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Listened without interrupting
Ended the visit with affirmation
Demonstrated empathy
Made intentional eye contact
Maintained a calm presence
Validated emotions
Offered
gentle encouragement
Made the client feel seen
Free!
Showed patience in a difficult moment
Spoke with warmth and kindness
Created a safe, welcoming space
Used the client’s name
Reflected feelings (“I hear you…”)
Asked open-ended questions
Spoke without judgment