Used the client’s name Asked open- ended questions Reflected feelings (“I hear you…”) Maintained a calm presence Validated emotions Spoke without judgment Ended the visit with affirmation Free! Listened without interrupting Made intentional eye contact Demonstrated empathy Created a safe, welcoming space Spoke with warmth and kindness Offered gentle encouragement Made the client feel seen Showed patience in a difficult moment Used the client’s name Asked open- ended questions Reflected feelings (“I hear you…”) Maintained a calm presence Validated emotions Spoke without judgment Ended the visit with affirmation Free! Listened without interrupting Made intentional eye contact Demonstrated empathy Created a safe, welcoming space Spoke with warmth and kindness Offered gentle encouragement Made the client feel seen Showed patience in a difficult moment
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used the client’s name
Asked open-ended questions
Reflected feelings (“I hear you…”)
Maintained a calm presence
Validated emotions
Spoke without judgment
Ended the visit with affirmation
Free!
Listened without interrupting
Made intentional eye contact
Demonstrated empathy
Created a safe, welcoming space
Spoke with warmth and kindness
Offered
gentle encouragement
Made the client feel seen
Showed patience in a difficult moment