Reflected feelings (“I hear you…”) Spoke with warmth and kindness Ended the visit with affirmation Free! Made intentional eye contact Demonstrated empathy Offered gentle encouragement Showed patience in a difficult moment Validated emotions Created a safe, welcoming space Spoke without judgment Used the client’s name Listened without interrupting Maintained a calm presence Asked open- ended questions Made the client feel seen Reflected feelings (“I hear you…”) Spoke with warmth and kindness Ended the visit with affirmation Free! Made intentional eye contact Demonstrated empathy Offered gentle encouragement Showed patience in a difficult moment Validated emotions Created a safe, welcoming space Spoke without judgment Used the client’s name Listened without interrupting Maintained a calm presence Asked open- ended questions Made the client feel seen
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Reflected feelings (“I hear you…”)
Spoke with warmth and kindness
Ended the visit with affirmation
Free!
Made intentional eye contact
Demonstrated empathy
Offered
gentle encouragement
Showed patience in a difficult moment
Validated emotions
Created a safe, welcoming space
Spoke without judgment
Used the client’s name
Listened without interrupting
Maintained a calm presence
Asked open-ended questions
Made the client feel seen