Maintained a calm presence Created a safe, welcoming space Reflected feelings (“I hear you…”) Demonstrated empathy Free! Made intentional eye contact Spoke with warmth and kindness Showed patience in a difficult moment Offered gentle encouragement Validated emotions Ended the visit with affirmation Listened without interrupting Used the client’s name Spoke without judgment Asked open- ended questions Made the client feel seen Maintained a calm presence Created a safe, welcoming space Reflected feelings (“I hear you…”) Demonstrated empathy Free! Made intentional eye contact Spoke with warmth and kindness Showed patience in a difficult moment Offered gentle encouragement Validated emotions Ended the visit with affirmation Listened without interrupting Used the client’s name Spoke without judgment Asked open- ended questions Made the client feel seen
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Maintained a calm presence
Created a safe, welcoming space
Reflected feelings (“I hear you…”)
Demonstrated empathy
Free!
Made intentional eye contact
Spoke with warmth and kindness
Showed patience in a difficult moment
Offered
gentle encouragement
Validated emotions
Ended the visit with affirmation
Listened without interrupting
Used the client’s name
Spoke without judgment
Asked open-ended questions
Made the client feel seen