Listened without interrupting Validated emotions Made intentional eye contact Ended the visit with affirmation Reflected feelings (“I hear you…”) Used the client’s name Spoke without judgment Free! Showed patience in a difficult moment Created a safe, welcoming space Maintained a calm presence Offered gentle encouragement Spoke with warmth and kindness Asked open- ended questions Demonstrated empathy Made the client feel seen Listened without interrupting Validated emotions Made intentional eye contact Ended the visit with affirmation Reflected feelings (“I hear you…”) Used the client’s name Spoke without judgment Free! Showed patience in a difficult moment Created a safe, welcoming space Maintained a calm presence Offered gentle encouragement Spoke with warmth and kindness Asked open- ended questions Demonstrated empathy Made the client feel seen
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Listened without interrupting
Validated emotions
Made intentional eye contact
Ended the visit with affirmation
Reflected feelings (“I hear you…”)
Used the client’s name
Spoke without judgment
Free!
Showed patience in a difficult moment
Created a safe, welcoming space
Maintained a calm presence
Offered
gentle encouragement
Spoke with warmth and kindness
Asked open-ended questions
Demonstrated empathy
Made the client feel seen