Listened without interrupting Made intentional eye contact Reflected feelings (“I hear you…”) Maintained a calm presence Showed patience in a difficult moment Demonstrated empathy Created a safe, welcoming space Offered gentle encouragement Free! Ended the visit with affirmation Validated emotions Used the client’s name Spoke with warmth and kindness Asked open- ended questions Made the client feel seen Spoke without judgment Listened without interrupting Made intentional eye contact Reflected feelings (“I hear you…”) Maintained a calm presence Showed patience in a difficult moment Demonstrated empathy Created a safe, welcoming space Offered gentle encouragement Free! Ended the visit with affirmation Validated emotions Used the client’s name Spoke with warmth and kindness Asked open- ended questions Made the client feel seen Spoke without judgment
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Listened without interrupting
Made intentional eye contact
Reflected feelings (“I hear you…”)
Maintained a calm presence
Showed patience in a difficult moment
Demonstrated empathy
Created a safe, welcoming space
Offered
gentle encouragement
Free!
Ended the visit with affirmation
Validated emotions
Used the client’s name
Spoke with warmth and kindness
Asked open-ended questions
Made the client feel seen
Spoke without judgment