Reflected feelings (“I hear you…”) Maintained a calm presence Made the client feel seen Demonstrated empathy Ended the visit with affirmation Made intentional eye contact Spoke with warmth and kindness Used the client’s name Listened without interrupting Offered gentle encouragement Created a safe, welcoming space Free! Validated emotions Showed patience in a difficult moment Asked open- ended questions Spoke without judgment Reflected feelings (“I hear you…”) Maintained a calm presence Made the client feel seen Demonstrated empathy Ended the visit with affirmation Made intentional eye contact Spoke with warmth and kindness Used the client’s name Listened without interrupting Offered gentle encouragement Created a safe, welcoming space Free! Validated emotions Showed patience in a difficult moment Asked open- ended questions Spoke without judgment
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Reflected feelings (“I hear you…”)
Maintained a calm presence
Made the client feel seen
Demonstrated empathy
Ended the visit with affirmation
Made intentional eye contact
Spoke with warmth and kindness
Used the client’s name
Listened without interrupting
Offered
gentle encouragement
Created a safe, welcoming space
Free!
Validated emotions
Showed patience in a difficult moment
Asked open-ended questions
Spoke without judgment