This bingo card has a free space and 65 words: CSAT, NPS, QA Score, AHT, TMA, Relógio do IHS, SLA, Wrong Escalation, Onboarding, Treinador, Supervisor, Team Lead, Analista de Qualidade, Analista de WFM, Sessão de Calibração, Shadowing, Knowledge Base, Upskilling, Soft Skills, Hard Skills, Playbook de Atendimento, Feedback Continuo, Helpdesk, Chatbot, Agent Assistant, RR, DMS, EDD, EDT, Wrap-up Time, Backlog, Live Chat, Email Ticketing, Inbound Calls, Outbound Calls, Push Notifications, Tom de Voz, Mapa de Empatia, Resposta Padrão, Macro, Respostas Prontas, Escalation Path, Triagem de Chamados, URA, Análise de Sentimento, Gamificação, NPS Detractor (Detrator), NPS Passive (Passivo/Neutro), NPS Promoter (Promotor), Customer Advisory Board (CAB), Benchmark, Continuous Improvement (Melhoria Contínua), Kaizen, SLA Warning Trigger, Churn Risk Score, Customer Success Ops Framework, Value Proposition (Proposta de Valor), Feature Adoption, Daily Active Users (DAU), Monthly Active Users (MAU), Product Friction (Atrito no Produto), Customer Delighter (Superação de Expectativas), Fidelidade do Cliente, SLA Recovery Plan and Zero Churn Goal.
Customer Service | Customer Service Week 2021 | Metrics Bingo for Product Managers | AVI Bingo | Customer Experience
Share this URL with your players:
For more control of your online game, create a clone of this card first.
Learn how to conduct a bingo game.
With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
Tip: If you want your game to last longer (on average), add more unique words/images to it.
