This bingo card has a free space and 48 words: Ask permission to Assist (w/o xfer CM), State "Id be happy to assist you", Walk thru GA, Accept DOD/Type over Phone, Update Address change, End call "Its my Pleasure", Be Pro-active, Be thorough, Cover all CX Questions, Kept call w/o Transfer CM, Demonstrate Willingness to Assist, Acknowledge CX Concerns w/Empathy, Match CX Tone Appropriately, Respond to frustration “That’s understandable”, Complete Proper Noting, Include Attachments in Siebel, Promote Self-service GA, Be Accurate/Checked IMS, Follow thru Promised Action, Adjust LOV's / Call Type, Kept Escalated call, Handled Urgent matter, Provide Call Ref/Act#, Offered GA, Provide Med Review TAT, Assist IVR Callback Call, Apologize CX Frustration, Provide IProcess TAT, Provide New Claim TAT, Send CM PFM re: New Claim, Ask "How may I assist you today", Assist Registering GA, Apologize for Mistake, Stated: “Im sorry to hear that”, Demonstrate Empathy, Educate/Navigation GA, Used Best Practice, Received GEM Award, Take Ownership/Resolve Issue, Update RTW/Send CM, Faxed Medical Request Grp w/TG, Used greeting "Thank you for calling Guardian", Kudos sent to TL, Provided First Call Resolution, Offered Email APS, Calmed Upset Customer, Provide Claims TAT and Offered Fax APS.
DI Customer Experience Bingo | DI SURVEY BINGO | SURVEY TIME BINGO | The Doctor is In | DI SURVEY BINGO
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