This bingo card has a free space and 24 words: call a provider about a denied PA, schedule 5+ appointments in 1 day, find a pain management doctor taking new patients, complete HRA and address gaps in care, change PCP for 4+ family members, backdate PCP via Macess, submit COB request, file an appeal or grievance, send any materials to a NON-MEMBER, submit 10+ Macess requests in 1 day, check eligibility in state system, resolve a billing issue (directly or BB request), set a commitment to check on PA progress, call pharmacy after correcting alt ins flag, use language line on a call, get verbal consent and send auth rep form, advise a member of Baby Blocks, Healthy First Steps, etc., schedule a DENTAL appointment, help someone who just moved - new PCP, update address & phone #, give state info, confirm an in-network BH provider (call out), help a caller navigate uhccommunityplan.com, make a caller laugh!!, send 4+ compassion cards and wish a member a Happy Birthday.
CALL BINGO!! | ECC Bingo | Claims | ILD BINGO | Call Listening BINGO
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