This bingo card has a free space and 24 words: PCP is booked, Pt forgot their appt day/time, Pt asks to speak with GG only, Pt wants to be in the Suboxone program, Pharmacy did not receive script, Pt calls around 3:50 to get their meds that day, Pt wants to be fit in with GG, "It's urgent", Rx needs prior-auth, Insurance company calling, BRO needs records, You repeat yourself more than 3 times, Pt gives you DOB instead of name, Pt gives you their name instead of DOB, Billing office not available, Triage line is busy, More than 4 meds to request refill for, Caller not on HIPAA, pt says "Lindsey knows", Pt is hard of hearing, Pt speaks Spanish, Pt hangs up on you, "Can I have Katy's vm?" and Pt needs physical this week.
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