This bingo card has 16 words: Agent is half asleep, Misses part of your PUID or ref number, "Let me ask my Manager", Agent has no idea what to do, Call your iHub / C4i, How do you spell Mussanah, Agent tries being funny, Priority 3, Free!, On hold more than once, Hold Music loops, Have to repeat information, Voice Portal doesn't work, "just give me a second to log on", Whole Site Outage and "The Resolver team will call today.
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