This bingo card has a free space and 24 words: Be Yelled at for a billing error., 1800 rep dumps a call, Fix and office or PSR error, Have dentrix crash while making an appt, R/s and appt for a patient numerous times in one call, Have an ER call not on Friday, Explain the Covid protocols to a scare patient, Check in a pt that didn't stay in the car, Have an office respond way too late, R/s a patient + for Covid, Talk to a patient that is lost, Speak to a pt you can't understand, Get yelled at for r/s an appt 3+ months out, Forget to hit Extended Follow up, Have to ask a patient to spell their last name that is super hard., Be called the wrong name by a patient., Butcher an office name on answering., Have a patient call you out of not being in the office, Be hung up on while you are still talking., Be asked if you accept medicaid and get hung up on., Have a patient cry on the phone., Be asked a Dr's name you can't say., Be asked from a closed office. and Schedule 2+ nps and existing pts on same call..
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