This bingo card has a free space and 24 words: Professionalism, Restate and clarify, Use positive words: I'll be happy to...review, take care of, etc... for you, I understand, I can absolutely process that request for you AGENT NAME, Listen to hear what the agent is saying, Preemptively acknowledge hold times, I can resolve the issue for you, Always have agent go back into review to make sure they can proceed to avoid call backs, Empathy, One call resolution, Focus on what we can do rather than what we can’t, Ownership, Collaboration - we are all on the same team, Low customer effort, Efficiency, Silence is not golden, I understand you wanted to do XYZ, give me X minutes to process that for you, Show appreciation, *“Great news! This is on Ask Service Ops. That is a great tool, I love it (:”, Sincere, positive tone, Thank you for your patience, End interaction affirming what was done and next steps and I can help you with that.
Live Call Bingo | Orlando (2) | Acknowledgement Bingo | friday fun! | Sentiment Bingo
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