This bingo card has a free space and 24 words: Helped a coworker, Logged into MMIS, Took call about dental, Filed grievance, Read Panviva Digest, Talked to member born before 1932, Favorited page in Panviva, Said "have a nice day", used iDirectory, Took call about PCA services, Sent Guiding Care activity, Transferred to CTS, Updated member info in MP, Logged into LMS, Used Member Benefit Lookup tool, Took call about OTC card, Used Caller's Name, Spoke to caller from Springfield, Educated caller about AEP, Educated caller about AUTHS, Read article in Commonground, Used Cyracom Interpreter, Took call about DME and Took call about diabetic supplies.
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