This bingo card has a free space and 24 words: After returning from hold, "Thank you for holding", I wish I could, but I don't have access to their schedule. I'll ask them to call you back. May I have your phone number?, Use of positive guiding: "Let me…" "I'd be happy to…" "I'll gladly…" "I'd love to...", Let me see who's available to help you with that, May I have your name please?, "I'm so sorry to hear __, I understand how frustrating that could be. May I have your name/ number for a call back?, Unlisted Employee: "I wasn't able to reach _, but I'm happy to take a message!", "Just a moment while I try the line for you!", "One moment please while I try their line.", "I'd be happy to try the line for you. May I ask who's calling/ what the call is regarding?", "__ would be the best person the answer your questions, let me try their line for you!", Use empathy: "Oh, goodness!" "Oh, wonderful!" "I'm sorry to hear that." "I'm glad you called!", Caller won't hang up: “I need to keep the lines open for other callers. I will ask them to call back as soon as possible.", "Thanks for your patience,__ was away from their line. May I take a message?", "Hi, this is [first name] with Ruby. I have [caller's name and information] on the line.", "I'd be happy to ask someone to return your call. May I have your phone number?", "Everyone who can help you with that is away from the phone at the moment. May I take a message for a return call?", "___ keeps their own schedule and they're away from their phone at the moment. May I take a message?", "They don't use voicemail, but I am happy to ask for a call back. May I have your phone number?", "Let me see who's available to help you with that. May I ask who's calling?", "_ would be the best person to speak with about that, let me try their line for you. May I have your name please?", "Oh Gosh! I'm sorry to hear that. Let me see if they're available to help you with that. One moment please!", Spanish Transfer: "No hablo español. Un momento por favor!", Thank Spanish speaker for waiting: "Muchas gracias por esperar." and Solicitor closing: "I have been asked not to accept this type of call. Please add us to your internal Do Not Call list. Thank you!".
Telephone Message | Telephone Message | How to handle a phone call | Soft Skills Bingo | Indeed
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