Tech Support Bingo

Tech Support Bingo Card
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This bingo card has a free space and 24 words: Out of scope, Can you escalate to higher level support?, Japanese customer, Urgent ticket ETA -2d, L1 transfers call after 3H session, "Check if service is running", Do the needful, Gateway in DMZ behind reverse proxy, I want to speak with your manager, Corrupted db, 15 UBL customer with P1 issue, Accidental RT refresh wipes reply, Reinstall Tools, KCS workflow not followed, Check if port is open, CALS are mandatory, 4 sessions for solo shift, Feature Request, IB call 10 min before end of shift, Issue is not caused by our software, Good guy with EOL version, Quickbooks, "How do I contact Sales?" and Unexpected behavior.

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