This bingo card has a free space and 24 words: Mentioned the letter/read last page, 5 member call, HUMAN MESSAGE MEMBER CALL, Mentioned the letter/read last page, Confirmed the FULL auth when they already had the info, Offered or gave the denial reason PROVIDER CALL, Nurse coughed without using mute, Called Shields Imaging, Transferred mid-sentence, "We don't do auths over the phone", Had a call where someone was named ASHLEY (member or provider), Did NOT have to be transferred to deliver the PT auth, Correct Person MEMBER CALL, Offered or gave the denial reason PROVIDER CALL, Confirmed the FULL auth when they already had the info, "This call came up as scammmm", Had a rude nurse, Very bubbly nurse, "Are you going to fax this information?", Called Beth Israel, Spoke with the doctor, No Answer/No Answer call, Transferred 3x (human message) and Confirmed the FULL auth when they already had the info.
⚠ This card has duplicate items: Mentioned the letter/read last page (2), Confirmed the FULL auth when they already had the info (2)
New Hire Shadow | New Hire Shadow | I SAW... | Team Haley Spirit Committee | Call Center Bingo
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