OLG Values & Standards BINGO

This bingo card has a free space and 36 words: I respect the dignity and needs of patients, customers, families and guests., I have the courage to do the right thing, at the right time, for the right reason and speak up and report concerns using the Ochsner tools available to me., I treat all people with dignity, celebrate individual differences and take the initiative to understand and show respect for others' experiences, needs, values and skills, especially where they differ from mine., I assume good intent and seek first to understand., I work to exceed the expectations of my patients by consistently providing high quality service., I knock before entering patient rooms and cover patients being transported., I hold myself and others accountable for delivering on our promises and commitments., I ensure all voices are heard and opinions considered by inquiring, actively listening and acknowledging responses., I welcome questions and differing opinions without judgment, listen without interrupting, and try to understand the other's views and feelings even if different from my own., I learn from my successes and failures to continue improving my performance., I escort patients to their destination instead of just pointing., I guard the privacy and accuracy of all patient information, correspondence and confidential conversations while following all appropriate laws., I look for opportunities to help patients, customers, guests and team members and make a conscious decision to have a positive, willing and flexible attitude each day., I work to exceed the expectations of my customers by consistently providing high quality service., I allow patients and guests on and off elevators or through doorways first., I do not share my password and ensure all data is shared in a secure and appropriate way., I acknowledge my assumptions and blind spots and am open to learning about them from others., I listen, restate and reconfirm what I believe I heard., I work to exceed the expectations of my team members by consistently providing high quality service., I use proper phone etiquette by identifying myself and the department, followed by a pleasant greeting., I protect Ochsner's time, resources and equipment against loss, theft and misuse., I work to remedy the situation if I say or do something others perceive as hurtful., I speak respectfully and use my tone of voice and body language to demonstrate empathy and kindness., I commit to lifelong learning for continued growth and development., I take responsibility for a safe, neat and clean environment and immediately report damaged equipment or unsafe situations., I inquire about an individual's needs and offer help according to their preferences., I commit to proactively seeking opportunities for continued growth and development., I include patients in decisions about their care and I use the principles of caring communication in every interaction., I provide requested help in a timely manner and follow up to confirm help was provided., I commit to feedback and coaching for continued growth and development., I follow the 10/5 rule., I recognize and humbly ask for help when I am personally in need., I take the time to stay informed of responsibilities, changes, and events by reading communications from the system and from others., I use safe zones to express frustrations or differences - away from where patients, customers or guests can see or hear., Connect, Apologize, Resolve the Issue, Express Gratitude and I work with purpose to make a meaningful difference in the lives of those I serve..

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