This bingo card has a free space and 29 words: jump on main line to help, calling customers to provide ETA towards end of time window, dispatching 7 techs outside of your dept, one dispatcher in seat at all times, Help 2 or more CSR's with availability, communicate with team before leaving for the day, Avg call time under 2 minutes, collecting customer info for thumbtacks, collect a payment, talk to one tech more than 8 times, setting at least 2 leads for techs, ALL techs dispatched before 10am, rescheduling 3 or more calls, closing out all dispatch chats (not just yours), talking to one service manager more than 5 times, verifying 5 addresses using orange checkmark, remember daily huddle email, motivate technician who is down about last job, all jobs have pics, notes and estimates and they have been sent to customer and status is sent, delivered or read, removing dispatch fees from 5 or more jobs, sell a SAM plan, communicating with service manager for CSR 2 or more times, email invoice/estimate to 3 or more customers, returning from lunches and breaks on time, converting 4 or more jobs, adding 5 email addresses to profiles, removing cancellation and rescheduling, 7 happy calls and call back 3 or more missed calls from dashboard.
Dispatchers | CSR/DSR Bingo | CSW -Team Services | DSR BINGO | CSW -Team Services
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