This bingo card has 40 words: "Per my previous reply...", ALL CAPS, needs more info, "Please advise", Can be answered with a macro, Customer asked the question before., Requests a call, multiple CCs, Claims they did something but obviously didn't., Answer found in Help Center, ID10T error (user error), "URGENT" all in caps in the subject line, Angry Customer, Threatens to cancel, Has threatened to cancel before, Frequent flyer (more than 3 tickets this week), Typos/ Misspellings In subject, Unusual spelling for common name (Jaymes, Jawn, C'airah, Aymee), No name with ticket (Hello@, Info@, Admin@, etc.), RE:Follow up to old irrelevant ticket, One word subject line, "CEO" in signature, Legitimate bug!, Screenshot/ Screencap video!, Useful Links, Useless links, Along for the ride (CCed in on a different Co.'s ticket), RE: RE: RE: RE: RE: RE: RE:, FWD:, "Sent from my iPhone", One sentence only body, Body of email is empty, Can't replicate issue, "please respond", Not a ticket/ spam, Google that shit, Used Chat GPT to answer ticket, Demands Refund, Name in sig line doesn't match name in email address and Can't help/Not our problem.
E-Team Bingo | CS E-Team Bingo | Customer Experience | Leveraged Bingo | Customer Experience
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