This bingo card has a free space and 47 words: 3 appts booked, 100% call monitoring, Spoke to a Scottish client, DM call, Thank you from client, Spoke to a Welsh client, 75 calls, 4 hours talk time, 100 calls, Close file, On hold, Client swears, Have to transfer caller, Client lives in Medway, Client name starts with M, Client name starts with D, Client name starts with P, 'I want to speak to a manager', Reach a voicemail, Non-advised withdrawal, Advised withdrawal, 2 calls from same client, Customers dog barking, Leave name at end of call, Defused an angry client, Become case manager, Called a client back, Used One note to find an answer, Customer driving, Windy background, Sneezed on the phone, Client had a TR postcode, Used customers name, Took a sales call, Client needs to reset pension hub, Client laughed, Positive feedback from a client, Submitted a CI idea, Client lives in Manchester, Speak to a 3rd party, Gained missing info from client, Found clients pension using pension tracing, Scottish Client, Client asks how to spell Aegon, Client wants to buy a caravan, Wrong number and Asked Dylan a question.
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