Untitled Bingo

This bingo card has 20 words: All the detail information about processes are detailed in the Knowledge ____________., I can __________ a list view to keep it as the first shown view of that category., When we are in a call with a customer and a dealer at the same time is called _____________., Emails, calls, dealer updates, etc are types of _______________., When I am ready to receive a new interaction, I need to choose the ___________ status in the softphone., When handling an interaction, last step before getting a new one is to do the ______________., When we receive a follow up call and a there is a Master case already opened for that topic, we need to ___________ the new case into the existing one., When we need to send our case to another department within SIRIUS (back desk, middesk, wholesale, etc) we do an __________ to that department., CRM stands for Customer __________ Management., When we receive Spam we need to _____________ the case., B2B and B2C are two types of ________________., CVR stands for __________ Vehicle ___________., A vehicle can have several CVRs for drivers but only one for __________., To find all the information and every update made in a case, we need to go to the _________ tab., To send an email to any party with no access to SIRIUS we use the ________________ functionality., If we find a very useful article we can save it as __________ using the star button., When we want to call to a colleague before transferring him/her a call, we do a ___________ transfer., The main difference between a standard and a ___________ case is that only the first one is linked to an account., __________ have priority over written interactions. and The status to select at the beginning and at the end of our shift to make sure we don’t receive any external interaction is __________..

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