Team Rocket Trouble

This bingo card has 37 words: Zubat – Patient hung up on you, Ditto – Encountered a gatekeeper (spouse, Google Assist, etc.), Gyarados – Got yelled at, Unown – Had to ask a supervisor or quality a question or for help, Mr. Mime – Had to repeat yourself on a call with a patient, Kecleon – Patient asked who you are, where you’re calling from, or which doctor, etc., Sandshrew – Sent a ticket, Noivern – Patient declined because of cost/copay, Houndoom – Made a patient ineligible, Slowpoke – Tech issue, Drowzee – Had 3+ declines in one day, Jigglypuff – Made a patient ineligible, Muk – Patient said “never call me again”, Spinda – Had 5 or less enrollments by lunch, Haunter – Got ghosted mid-sentence, Doduo – Confusing insurance situation, Purrloin – Patient yelled or got frustrated during a call, Wobbuffet – Had to do a deep dive into a patient’s chart to confirm eligibility, Torkoal – Someone other than the patient answered your call, Psyduck – Patient was confused, Exploud – Patient interrupted you repeatedly, Electrode – Patient wants to think about it, Seel – Told a joke in the ES chat, Drifloon – Call lasted over 8 minutes, Magikarp – Thought it was an enrollment… but it wasn’t, Mimikyu – lost a power hour, Loudred – Left 3 voicemails in a row, Whismur – Sent a UTC letter, Chatot – Called a patient and was unable to leave a VM, Delibird – Patient wants to talk to their provider or a family member before deciding, Bidoof – Patient asked about an upcoming appointment, lab work, etc., Gothita – Patient thought we were a scam, Sneasel – Sent an info letter, Carnivine – You tried to end the call but the patient kept talking, Smeargle – Scheduled a call-back after speaking with patient, Weedle - Made a patient ineligible due to insurance and Beedrill - Made a patient ineligible due to not having 2 DX.

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