This bingo card has a free space and 61 words: Listening, Empathy, Patience, Problem-solving, Resolution, Follow-up, Feedback, Courtesy, Professionalism, Accountability, Responsiveness, Understanding, Clarity, Tone, Attitude, First impression, Thank you, Apology, Greeting, Satisfaction, Loyalty, Trust, Expectations, Needs, Experience, Collaboration, Support, Recognition, Training, Coaching, Teamwork, Positivity, Celebration, Appreciation, High five, Email, Phone call, Chat, CRM, Survey, Help desk, Escalation, Knowledge base, Response time, Beacon Funding, Customer Service Week, Coffee break, Above and beyond, Golden rule, WOW moment, Happy customer, Mission, Values, Service with heart, Adaptability, Ownership, Connection, Resolution mindset, Customer-first, Resolution path and Customer journey.
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